Category: Solutions & Use Cases

How Online Ordering Helps Cannabis Dispensaries Boost Profits

Online ordering has revolutionized the way that businesses operate—especially since COVID-19. The restaurant industry, in particular, has seen a significant rise in the use of online ordering systems, providing customers with a convenient and contactless way to order food. But it’s not just restaurants benefiting from online ordering; the cannabis industry is also seeing the advantages of this technology.

The cannabis industry keeps on growing, with more and more states legalizing its sale for medicinal and recreational use. With the rise of point-of-sale (POS) software applications specific to the industry’s needs, dispensaries can now leverage online ordering to tap into a whole new market of customers.

Offering the option to place cannabis orders online provides a convenient and seamless experience for buyers, but they’re not the only ones who benefit. Dispensaries are routinely finding that providing online ordering services boosts sales and overall revenue.

How Online Ordering Can Help Dispensaries Grow Profits

Although there may be many more, here are five reasons how online ordering services can help cannabis dispensaries grow profits:

1. Increased Efficiency

Online ordering streamlines the ordering process, making it easier for customers to scroll through different products, pick the ones they want, and order from the comfort of their own homes. Less time is spent in-store, reducing labor costs and allowing more time with newer customers who may have questions and need guidance.

2. Improved Customer Experience

Online ordering provides a convenient and hassle-free experience for customers, which can lead to increased loyalty and retention. Customers are more likely to return to a dispensary that offers online ordering services than one that doesn’t.

3. Data-Backed Product Suggestions

Online ordering applications allow dispensaries to track customer orders and individualize preferences, giving valuable insights into which products are popular and what customers are looking for. Data like this is used to make informed decisions about inventory and marketing strategies, leading to increased sales and profits. This could also save money on marketing costs.

4. Increased Sales

Online ordering allows dispensaries to reach a wider audience, boosting the potential for sales. Additionally, customers are more likely to make impulse purchases when ordering online, helping to grow revenue for the dispensary even more.

5. Include Other Technologies

Software applications that allow online ordering typically also include other features, such as route planning and delivery management. This makes it easier for dispensaries to manage overall operations and increase efficiency.

Must-Have Hardware & Technology

As the cannabis industry continues to evolve, it’s important to keep up with the latest technology trends to stay ahead of the competition. Cloud-based receipt and label printers are necessities for online ordering systems. They are just one example of how businesses can embrace new technology to improve their operations and boost profits.

Be sure to get thermal receipt and label printers that can connect to cloud-based software applications, like CloudPRNT technology from Star Micronics. Having up-to-date hardware that connects directly to cloud-based cannabis POS software enables the automatic printing of orders as they come in.

The Complete Guide to Cannabis Point-of-Sale & Accessories

Discover the solutions that dispensaries need to compete in today’s booming market.

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Online Ordering Helps Dispensaries Stay Competitive

Online ordering is a game-changer for the cannabis industry. By streamlining the ordering process and providing customers with a convenient way to shop, dispensaries can improve customer satisfaction and build loyalty. Repeat business leads to increased revenue, helping dispensaries keep their competitive edge in a fast-growing market.

The benefits of online ordering are clear, and with advancements in technology, the possibilities for further development and success in the industry are endless. As the cannabis industry continues to evolve, online ordering will undoubtedly play an essential role in the industry’s future growth.

Don’t wait any longer to implement an online ordering system for your dispensary, and start reaping the benefits today.

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April 14, 2023
Sandwiching Success: Unveiling the Power of POS Tech in Our Latest Deli eBook

In the fast-paced, competitive world of food service, delis, butcher shops, and fish markets require efficient, tech-driven solutions to stay ahead. In our latest eBook, “3 Ways POS Tech and Hardware Improve Deli Operations and Customer Experiences,” we delve into the transformative power of modern point-of-sale (POS) technology and how it can optimize deli businesses.

Improve Your Deli Operations Now

Addressing Key Challenges in Deli Operations

Handling perishables, managing a vast array of items, and delivering top-notch service is no easy feat. Our eBook sheds light on how innovative POS tech addresses three key areas: order accuracy, customer service, and inventory management.

Order Accuracy with Cutting-Edge POS Tools

Delis juggle diverse offerings, making error-free orders crucial. This eBook illustrates how cutting-edge POS tools like integrated deli scales, receipt and label printers, and tablet stands keep things running smoothly.

Enhancing Customer Experience and Satisfaction

Delis thrive on repeat patrons, and exceptional experiences are non-negotiable. The eBook highlights POS-driven technologies like CloudPRNT and SteadyLAN®, self-service kiosks, and accessories, all aimed at streamlining the customer experience, boosting satisfaction, and nurturing loyalty.

Streamlining Inventory Management

Learn how real-time tracking and automation through advanced POS systems save time and curb errors, making stock management a breeze.

Elevate Your Deli with POS Technology by Star Micronics

Our eBook is a must-read for deli owners seeking to harness POS technology and stay ahead of the game. Don’t miss out—elevate your deli today!

3 Ways POS Technology and Hardware Can Improve Your Deli Business

Get the latest point-of-sale (POS) technology and hardware to streamline deli, butcher shop, or fish market operations.

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Want to know more about what Star can offer your business?

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April 7, 2023
Star Micronics Warranties and Product Protection
In today’s fast-paced business environment, having reliable point-of-sale (POS) technology is crucial to keep operations running smoothly. And when it comes to protecting your POS technology investment, Star Micronics is a trusted provider of top-quality hardware and warranties to ensure your devices are up and running whenever you need them. From printers and scanners to cash drawers and peripherals, Star offers a variety of warranties to protect your investment for up to five years.

In this article, we’ll explore Star Micronics’ warranties, including the necessary steps to make a warranty claim, applicable warranty periods by product type, and the benefits of their Swap-A-Star® and Extend-A-Star® programs.

Whether you’re a small business owner or a large retailer, read on to discover how Star Micronics can help you protect your POS technology investment and keep your business running smoothly.

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Star’s Standard Warranties

Star Micronics understands the importance of having reliable and high-quality point-of-sale technology for businesses. That’s why all their products come with standard manufacturer’s warranties with bumper-to-bumper coverage against defects in materials and quality to help ensure maximum uptime.

Having a standard warranty for Star Micronics products gives businesses the peace of mind that they are investing in technology that is backed by the manufacturer. This means that in case of any issues, companies can easily make a warranty claim and receive prompt support from the Star Micronics technical support team.

Additionally, standard warranties provide an added layer of protection for businesses that may face unexpected downtime or lost sales due to malfunctioning equipment. Ultimately, having a standard warranty for Star Micronics products is an excellent way for companies to protect their investment and keep their operations running smoothly.

Standard Warranty Periods by Product Type

View Star’s Standard Warranty

Star’s Supplemental Warranties and Programs

Star Micronics offers several programs to provide added protection for your POS technology investment. These programs include:

Swap-A-Star®
Swap-A-Star is a product replacement service program by Star Micronics that provides fast and hassle-free replacement of your Star printer or scanner in the event of a malfunction. With Swap-A-Star, you can avoid costly downtime and lost sales by receiving a replacement device as soon as within two business days.

Some of the benefits of Swap-A-Star include:

Quick and easy device replacement: Simply call or chat with a Star Micronics support team member to receive a replacement device as soon as within two business days.

Prepaid shipping label: Star Micronics provides a prepaid shipping label for returning the malfunctioning device.

Free shipping: Star Micronics covers the cost of shipping for both the replacement and malfunctioning devices.

No hidden fees: Swap-A-Star is a flat-rate program with no additional fees or charges.
Extend-A-Star®
Extend-A-Star is a supplemental warranty extension program that adds additional coverage beyond the standard warranty period. With Extend-A-Star, you can protect your Star Micronics printer or scanner investment for up to five years.

Some of the benefits of Extend-A-Star include:

Additional coverage: Extend-A-Star extends the warranty period beyond the standard coverage period, providing additional protection for your investment.

Peace of mind: With Extend-A-Star, you can have peace of mind knowing that your device is protected against defects and malfunctions for an extended period.

Priority support: Extend-A-Star customers receive priority support from the Star Micronics technical support team.

Easy enrollment: You can easily enroll in Extend-A-Star at the time of product purchase or within 30 days of purchase.

Overall, Swap-A-Star and Extend-A-Star are valuable programs offered by Star Micronics to provide added protection and support for their customers’ POS technology investments.
Supplemental Warranty Lifecycle
Before making a supplemental warranty claim, it’s important to follow these necessary steps:

Purchase Star Micronics product

Purchase and register any supplemental warranty within 30 days of purchasing the product

Make a warranty claim during the allotted time period
Upon purchasing a supplemental warranty, Star Micronics will send you an enrollment letter that includes important details regarding your warranty purchase. It is recommended to keep this letter for your records.

How To Create a Connected Workstation in 5 Easy Steps

Connected workstations are perfect for modern-day hospitality, retail, and restaurant businesses, offering a unique setup to optimize workflows.

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Invest in the Trusted POS Hardware Provider

In conclusion, investing in reliable and high-quality point-of-sale technology is essential for businesses of all sizes. And with Star Micronics’ comprehensive warranties and programs, businesses can have peace of mind knowing that their investment is protected against any unexpected defects or malfunctions.

Whether it’s printers, scanners, cash drawers, or peripherals, Star Micronics offers a range of warranties to suit different product types and needs. By following the necessary steps to make a warranty claim, businesses can receive prompt support from the Star Micronics technical support team and get their operations back up and running with minimal downtime.

Additionally, their Swap-A-Star and Extend-A-Star programs provide added protection and support for businesses looking to maximize their POS technology investment. Overall, Star Micronics is a trusted provider of warranties and programs that can help businesses protect their investments and stay ahead of the competition.

Interested in integrating with Star Micronics?

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March 30, 2023
Star Micronics Prepares Channel Partners for Future POS Industry Changes

As we face new challenges in the coming year, Star Micronics is ready to provide support to its channel partners with upcoming technology and solutions. Star’s Christophe Naasz, Director of Global Business Development, shares his insights on anticipated industry changes and top trends for 2023 and beyond in this Q&A piece.

What Changes Do You Anticipate the Payments Industry Will Bring to Channel Partners?

The buying and absorption of companies will slow down. When the interest rate was very low, we saw a frenzy in acquisition, but now that the market has gone down and the interest rate has gone up, many companies are now focused on their profit margin and reducing their debt level.

In addition, blockchain and decentralization in the payments industry need to be watched closely. Blockchain, mainly, as it could reduce the number of managed databases and multi-players of applications into one. Information related to billings, taxes, customer ratings, orders placed per day, and inventory can be stored and distributed across the blocks in the chain.

However, a Crypto wallet as a way of payment is still a long way. Software development and deployment will change dramatically in the short term, but Crypto payment will be much slower. Point-of-sale (POS) hardware will not be affected in the short term. People still pay by check, cash, debit, and credit card. A few will slowly move to Crypto.

Artificial intelligence (AI) has recently become a massive player in the POS market. A key benefit of AI POS systems is the ability to handle all kinds of payment methods instantly and efficiently, like online, mobile, chat or social media, and even facial recognition payments. However, when we think about AI in POS, we think about how AI can detect trends in products and sales, offer promotions, upsell, and adjust pricing suggestions as appropriate. AI POS systems are up to 20% more effective than traditional, AI-free marketing campaigns.

What Technology will Companies Need to Accommodate?

AI involves a lot of processing power that can only be done in the cloud. This means that all future POS software solutions must be hybrid or fully cloud-based. All hardware will need to be cloud-based compatible.

Will We Finally Go Back to Pre-Pandemic Business in 2023?

We are not there yet. We are in an adjustment phase. Low interest rates, excess savings, work from home, and pent-up demand for services and goods are all things of 2022. High interest rates, overstock, and requests to come back to the office are what we need to deal with in 2023.

Attendance at trade shows is still lower than in 2019, but decision-makers are back on the floor. However, vendors are reviewing the number of shows out there and are pickier about the ones they attend.

Star’s strategy has always been to offer the best hardware products in POS for SMBs. Our product reliability, customer support, and innovative product development have pushed our customers to request more and more products from us. We are now offering our customers all the accessories needed for the POS industry (except payment terminals). Star has become the one-stop shop for all: one vendor, one consistent support team, and one integration.

Star will continue investing in its people, partners, and new technologies. In 2021, we invested in a new partner program to allow our partners to stay competitive when selling our product line on any market. We want everyone to succeed.

Pre-pandemic, Star had begun to deploy new collaboration tools like Zoom and Teams, which allow us to communicate internally and externally through video conferencing. This new technology has worked wonderfully for us, and we decided to offer a hybrid work model.

Most of us work from home 2 to 3 days a week, but we request everyone to come to the office twice a week. We need to support and train our new employees, which can only be done in the office. We also need to keep the Star family environment that made us successful. We believe the social aspect of the office is vital to a company’s success.

What Challenges Are Star and Its Channel Partners Experiencing That They Expect Will Continue into the Next Year?

The main challenges we expect to continue to see are shipping Issues, staffing shortages, and costs. However, for Star, shipping issues are 95% solved. Even container pricing is nearly back to pre-pandemic levels.

As for our staffing needs, we are fully staffed. The pandemic did not affect our employee retention rate. However, with a strong gross, we needed to hire. It took a few months to find the right people.

With shipping costs going down, product pricing should also come down. We believe inflation is a thing of the past, and pricing should stabilize or come down in the coming months — no need to hoard products anymore. Distributors have plenty of inventory. However, planning and forecast habits should be kept. A large inventory now does not mean it will stay that way in the future.

What Trends and Technologies Do You Predict Will Become Popular in 2023?

Ergonomics in POS is huge since retail space is at a premium. Most counter space should be used to promote and display products for sale. You do not want the POS to take over the counter. That is why Star offers stands designed to take up the smallest amount of space and integrate our peripherals. All-in-one is popular for its small footprint, but one of the caveats of that is that if anything breaks, everything needs to be changed.

Sustainability is also becoming more popular. Star is designing all new products to minimize their environmental impacts. We are reducing product consumption in power and media, eliminating liners from the back of labels, using standard plugs and power supplies, and continually developing built-to-last products.

Please take some time to learn what Star is doing to help combat climate change and promote diversity in our Environmental Impact Report.

Star Micronics’ 2021 Environmental Report

Learn what Star is doing to help combat climate change and promote diversity in this environmental impact report.

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There is also a shift to a hyper-connected, smart world with the growing popularity of AI and the Internet of Things (IoT). Star is now the leader in providing cloud-connected peripherals to current POS solutions, allowing our customers to be confident that our products are future-proof.

Invested in Innovation

Star values our partnerships and is investing to help channel partners succeed. We are expanding our product lines and technology in the next year to keep up with changes. The world will shift, but we will be ready and continue to be your #1 go-to.

Interested in integrating with Star Micronics?

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March 22, 2023
Streamline Your POS App Development with StarXpand SDK for React Native
Are you a developer looking for a way to streamline your POS app development process? If so, you may want to check out the StarXpand SDK for React Native.

At its core, the StarXpand SDK is a suite of tools and resources that allow you to integrate Star Micronics’ printers, cash drawers, and other peripherals into your React Native app quickly and easily. With just a few lines of code, you can start printing receipts and managing other peripherals directly from your app.

Interested in integrating with Star Micronics?

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Benefits of Choosing the StarXpand SDK
So why choose the StarXpand SDK over other options? Here are a few key benefits to consider:

Easy Integration: The StarXpand SDK was designed to work seamlessly with React Native, so you can easily integrate it into your existing app without having to rewrite large portions of your codebase.

Extensive Documentation: Star Micronics offers extensive documentation and support for the StarXpand SDK, so you can get up and running quickly and troubleshoot any issues.

Flexibility: The SDK supports a wide range of receipt and label printers, cash drawers, and other peripherals, so you can choose the ones that work best for your business needs. This flexibility means you can avoid purchasing hardware that may not be necessary or compatible with your existing systems, saving you money and minimizing the risk of technical issues.

Save Time: StarXpand makes it easy to integrate Star Micronics’ printers, cash drawers, and other peripherals into your applications, reducing the need for additional hardware. A single React Native development allows you to build for both Android and iOS apps. You’d be able to run on both platforms using one codebase.
Save Money with StarXpand

One of the significant benefits of using the StarXpand SDK for React Native is that it can help you save money. By integrating Star Micronics’ printers, cash drawers, and other peripherals directly into your POS app, you can avoid purchasing additional hardware or using third-party solutions that may not be compatible with your existing systems. This can save you significant costs on hardware purchases, maintenance, and troubleshooting.

Moreover, the flexibility of the StarXpand SDK means that you can choose the peripherals that work best for your business needs rather than being locked into a particular vendor or product line. This means you can optimize your hardware selection based on cost, functionality, and compatibility rather than being limited by a single provider’s offerings.

By leveraging the flexibility and customization options of the StarXpand SDK, you can create a cost-effective and reliable POS app that meets your specific business requirements.

Find Compatible Star Printers with StarXpand

Find out which Star printers are compatible with StarXpand here.

Whether you’re developing a mobile point-of-sale app, a restaurant ordering system, or any other app that requires printing capabilities, the StarXpand SDK for React Native can help streamline your development process and get your app to market faster. With Star Micronics’ industry-leading POS hardware and excellent technical support, you can trust that you’re choosing innovative and reliable solutions.

Learn More About the StarXpand SDK

Click here to learn more about the StarXpand SDK for React Native on our GSS. You’ll find in-depth technical details on all our printer SDKs, manuals, and more to help you get started here.

Interested in integrating with Star Micronics?

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March 8, 2023
How Restaurants Use Thermal Printers for Online Ordering with DoorDash, Uber Eats & More

In today’s digital age, online ordering is more popular than ever, especially in the restaurant industry. DoorDash, Grubhub, and Uber Eats are just a few of the most popular online ordering platforms, and many restaurants are now using these services to reach a wider audience and increase sales.

But with the influx of online orders on top of in-person customers, managing things can become overwhelming.

That’s where proper thermal receipt printers come in.

Discover Star Printers

Some thermal receipt printers are better for printing online orders than others because they connect to cloud- and web-based POS systems directly. They’re faster, more efficient, and easy to use. They print out orders as soon as they arrive, allowing the kitchen staff to fulfill them immediately.

Many of these printers are designed to work with a wide range of devices, including mobile phones and tablets, making them an ideal choice for online ordering.

Find your Android-compatible Star solutions here >

How Do Restaurants Use Thermal Receipt Printers?

So, how can restaurants use thermal printers with online ordering applications like DoorDash and Uber Eats? Usually, online ordering applications will suggest certain printers to use, or their software also comes with hardware. However, some people may need to purchase a thermal receipt printer on their own.

In any case, here are some tips on how to get started with the proper receipt printer to use with online ordering applications like DoorDash and Uber Eats:

1. Choose a Compatible Thermal Printer

To start, it’s important to choose a thermal printer that is compatible with the online ordering platform you are using. DoorDash and Uber Eats have guidelines for compatible printers, and it’s essential to make sure that the printer you choose meets these requirements. Some of the most popular printers used for online ordering include Star’s TSP100 and mC-Print3 series.

2. Connect the Printer and Set it Up

Once you’ve chosen a compatible printer, you’ll need to connect it to the online ordering application. This typically involves pairing the printer to the tablet or connecting it to the router of your restaurant. The application provider will provide instructions on how to do this. Still, if you have complications, you may also want to consult a professional to ensure the setup is done correctly.

3. Customize the Printer Settings

Finally, you can customize the printer settings to meet your specific needs. For example, you can adjust the font size, add your restaurant’s logo to the printout, and customize the order layout to make it easier for your kitchen staff to read and fulfill the orders.

Online Ordering Solutions:
A Quick Guide

Want to know which Star printers are compatible with some of the most popular online ordering applications?

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Streamline Business with the Correct Printer

By using thermal printers like Star’s TSP100 series for online ordering apps like DoorDash, Grubhub, and Uber Eats, restaurants can streamline operations and improve efficiency. Orders will arrive faster, print in real-time, and be sent directly to the kitchen.

This lets kitchen staff start orders immediately and ensures customers receive their food quickly. Plus, the improved accuracy and organization of online orders with the proper printers can help reduce errors and improve the overall customer experience.

Online Ordering Solutions

If you are a restaurant owner and want to start using online ordering applications like DoorDash or Uber Eats, purchasing the correct thermal printer for what you need can streamline operations and help boost revenue.

With the right printer and a little setup, start taking orders from popular online apps and expand your restaurant’s clientele. Just keep in mind you’ll be busy!

Star Micronics has the POS hardware and technology to help keep your business ahead.

How to Get Your Restaurant Ready for Online Ordering

Are you looking for a new way to grow your restaurant business? Accepting online orders keeps you relevant and competitive.

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February 6, 2023
What is Artificial Intelligence, and How Does it Impact Your Point-of-Sale?
When people hear the term “artificial intelligence” (AI), it might conjure images of futuristic androids or sentient computers from movies such as I, Robot or AI. But while those things are still in the realm of science fiction, AI has become increasingly engrained in the modern technology we now use every day, from our smartphones to our point-of-sale (POS) systems. AI helps consumers and workers streamline their activities and increase productivity.

But what is artificial intelligence? The Oxford English Dictionary defines AI as “the development of computer systems able to perform tasks that normally require human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages.”

Before AI began to appear in retail technology, large-scale monitoring of employees, inventories, transactions, customer purchase histories, or sales was next to impossible due to limited data management and analysis capabilities. Now, your POS system can incorporate AI to generate smart reports and optimize your data into actionable insights.
Those insights may give you a potent competitive edge. In the recent results of 2022’s McKinsey Global Survey on AI revealed that the number of businesses using AI technologies since 2017 has more than doubled. On top of that, the companies that use AI for marketing and other purposes consistently outperform those that do not.

In fact, a recent blog posted by Techjury revealed that the AI market is projected to grow at CAGR of 38.0% from 2021 to 2030, and that 77% of the devices we already use feature one form of AI or another.

By integrating AI into day-to-day operations, companies can:

Boost efficiency by spending less time sifting through vast streams of data from a variety of disparate sources

Focus on what really matters for their business

Speed up time to action

So, what is artificial intelligence in the context of POS technology, and what does it look like for merchants?
AI Combines and Analyzes POS Data with Real-Time Reports

AI and POS software work together to create continuous intelligence. According to the Gartner Glossary of Information Technology, continuous intelligence is “a design pattern in which real-time analytics are integrated into business operations, processing current and historical data to prescribe actions in response to business moments and other events.” It provides decision automation or decision support.
This intelligence involves a variety of technologies, such as machine learning, event stream processing, optimization, and business rule management. Some of the technologies that can help generate better real-time data include:

Facial Recognition: This technology can generate customer profiles, enhance security, track behaviors, and make specific suggestions that improve sales by providing a personalized experience.

IoT-Enabled Sensors: The Internet of Things (IoT) enables communication and data exchange between objects with computer devices connected to the Internet. A smart POS system can utilize electronic shelf labels to track user behavior, update inventory, and complete transactions anywhere in the store through connected sensors. This function prevents long queues with smart scan technology during peak hours or end-of-season sales (EOSS). It also automatically alerts the inventory manager when items are nearly out of stock, prompting timely reorders and preventing disappointed customers.

With these AI technologies paired with traditional POS reports, merchants can take their data strategy to the next level by leveraging predictive analytics to enhance their insights into inventory management, customer marketing, and sales, creating actionable plans.
AI-Based POS Reports Create Actionable SMART Insights

With more advanced, AI-based reports, you can create SMART (Specific, Measurable, Attainable, Realistic, and Timely) goals and actionable plans. These reports provide managers and owners with information that uncovers deeper insights.

You can take it a step further with AI power that makes recommendations for you. Some AI programs give you insights and suggest the best responses.

Leverage smart insights to discover shopping patterns and preferences, which you can turn into successful sales strategies. For example, the information you gain can help you decide which products to place near each other and where to position the best or most profitable items for higher sales based on buyer behavior reports and foot-traffic heat maps.
Other SMART insights might assist with decisions and strategies, such as:

Generating loyalty programs for preferred customers who visit your store regularly

Placing additional staff in new locations for customer support

Creating electronic displays that change using facial recognition to show products and promotions tailored to a recognized customer’s profile
Optimize Your Business Operations with AI POS Software
Once you have SMART insights and create strategic responses, watch as your operations speed up and become more optimized. You’ll use your reports to take action to eliminate long checkout lines, reduce stock-outs, and enhance the customer experience in-store and online.

Your actions will bring:

More efficient workflows that eliminate redundancies

Streamlined stocking and other in-store maintenance

Automation of previously manual, tedious processes, freeing your staff to devote more attention to customers

So, what is artificial intelligence when paired with POS solutions? It’s the key to true business intelligence.
Get Your AI from a Smart Provider

AI is readily available to merchants ready to invest in their businesses, streamline their processes, and take control of their data. It starts with understanding which AI technology is best for your business needs, gathering and analyzing your data to generate actionable insights, then optimizing your operations.

Get everything you need to utilize AI with your POS system from your trusted POS hardware provider. Star Micronics has been dedicated to innovation for more than five decades. To learn about the latest POS hardware options to improve your business, contact us today.

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January 26, 2023
7 Features to Look for in the Best Tablet Stand

With the right point-of-sale (POS) tablet software and a well-designed tablet display stand, you can transform a simple tablet into an agile, versatile workstation. POS tablets are gaining traction in numerous industries, including restaurants, stores, boutiques, hotels, and entertainment venues. Their lightweight form, affordability, and ease of use make tablet-based POS solutions popular among small and midsize business owners. A recent study by Statista predicts that U.S. tablet usage will reach nearly 155.3 million units by 2025.

When compared to traditional PC-based systems, POS tablets offer a healthy ROI. Unlike legacy integrated POS systems or terminals, which can cost upwards of $5,000 per unit, tablet-based POS solutions are competitively priced, offering a range of low-cost hardware and software options. They take up less space and give your POS a sleek, modern look and feel.

Having the proper display stand to hold your tablet can not only provide a single secure workspace for your busy store or restaurant, but it keeps your tablet protected as well. Low cost does not mean the POS tablet has no value!

Let’s look at what makes a great tablet display stand:

7 Features to Look for in the Best Tablet Stand

The right tablet stand for your business operations will not only enhance and protect your tablet POS investment but also boost customer experience, enhancing your brand’s appeal. Designs vary, but market-leading tablet stands share fundamental characteristics and are easy to spot.

Secure Tablet Mounting

VESA mounting, an industry standard used by numerous industries and manufacturers, enables a tablet stand to accommodate virtually any type of tablet enclosure that holds the tablet and secures it to the stand. However, there are perfectly fine stands out there that do not use VESA. The key is that the attachment is 100% firm and secure. Otherwise, your valuables will end up on the floor.

Clean Cable Management

Sleek, aesthetically designed tablet stands route cables internally, making a favorable first impression and saving precious counter space.

They do more than make your POS station look clean, however. The best POS tablet stands help protect cables from spills, dust, or other accidents that could cause damage.

Enclosure Option

Tablets should be housed in protective enclosures that also look nice. A universal mEnclosure holds virtually any tablet and enables it to be mounted horizontally or vertically. This way, you can change your tablet without buying a new enclosure.

Compatibility with a Variety of Printers

Many shops and restaurants using tablets for their POS also use POS printers. The ability to support a variety of receipt and label printers increases your point-of-sale tablet stand’s functionality, keeping your tablet safe and protecting and housing your printer.

This adds to a stand’s overall versatility. With your POS hardware in one place, you and your staff manage multiple tasks from a single point of access. It’s better for security and better for the customer experience as well.

Sturdy & Made to Last

An all-steel tablet stand with VESA compatibility can reliably support and protect any tablet, future-proofing your investment.

Easy Installation & Readily Available Support

Installation and use should require minimal effort, with best-in-class technical support if needed via live chat and phone, giving you more time to focus on business priorities.

Business-Boosting Features

Optional configuration settings, combined with easy-to-tilt maneuverability and a customer-facing option, can boost your brand and customer experience. When customers see you have a neat and put-together POS, it gives them more trust in your business overall.

Star’s mUnite Tablet Display Stands

Star Micronics has created the mUnite series of tablet display stands and mounts, the latest addition to its acclaimed mCollection series. The stands and mounts are sleekly designed, highly configurable, and easy to set up and use.

A perfect choice for POS and self-service environments, mUnite stands and mounts include the following key features:

Universal VESA Mounting

Most mUnite stands use universal VESA mounting hardware to support all tablet and computer manufacturers, including the Star Micronics mPOS and mCollection lines. But there are a couple of fantastic tablet display stands that do not. Either way, the hold on your tablet is long-term.

Clean Cable Management

mUnite stands hide wires and cables within their sleek housing while routing power supplies under the counter, maximizing valuable countertop real estate.

Easy to Tilt for Customer Interactions

mUnite stands have excellent maneuverability, making them adaptable to numerous settings and easy to tilt for order review, signature capture, and additional functions.

Supports Two Screens

Many mUnite stands can support additional customer-facing displays as well as horizontal and vertical tablet views, extending and enhancing the mUnite experience.

Discover mUnite

Take back your counter with Star’s sleek and functional mUnite stands. Their clean designs keep your tablets connected and optimized while hiding cables, wires, and power supplies. Enhance your brand and delight customers with purpose-built, aesthetically pleasing mUnite tablet stands.

Discover which tablet stand by Star is right for you:

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December 21, 2022
The Tech Needed to Create Connected Workstations in Your Industry
Your clients are facing some of the most severe challenges they’ve ever encountered. Overhead and labor costs are rising, online competition has increased, customer loyalty is fleeting, and labor is hard to find. Merchants committed to business growth need new solutions to overcome these hurdles – and they need value-added resellers (VARs) and other point-of-sale (POS) solution providers to provide guidance and technical expertise to implement them successfully.

Connected workstations that feature terminals or tablets and stands, printers, scales, and online ordering integration increase productivity and efficiency to help merchants future-proof their IT investments.

Providing and adding value to these solutions can also strengthen relationships with your clients and boost your bottom line as you help them use technology to navigate these challenges and achieve success.

But first, what exactly is a connected workstation?

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What is a Connected Workstation?

A connected workstation is a grounding place where POS software connects with multiple hardware devices to create cohesive workflows. Employees or customers can enter and manage orders, purchases, payments, inventory, and more.

In an era where customer expectations and industry demands are continuously evolving, the value of a connected workstation cannot be overstated, as it plays a pivotal role in boosting productivity, optimizing workflow, and, ultimately, driving business success.

The Value of a Connected POS Workstation

Connected workstations have become increasingly vital in the retail and hospitality industries as they greatly help streamline operations and enhance customer experiences. By integrating various devices and applications in one area, businesses can create a seamless, data-driven environment that enables real-time communication, improved order accuracy, and efficient inventory management.

Furthermore, a connected workstation offers a centralized platform for staff to access crucial information, empowering them to make better-informed decisions and provide exceptional service.

Future-proofing these POS or back-of-house workstations can help combat the most significant struggles faced by the hospitality industries:

Online ordering management

Labor shortages

Delivery automation

New payment methods

Let’s dive into each of these issues:
Online Ordering and Delivery

Online ordering and delivery have become necessary to compete in the hospitality industry. By implementing these solutions, your clients can improve cash flow; however, it requires a range of new software and hardware solutions for effective management.

A backend-connected workstation, including printing solutions for labels and receipts for third-party delivery services, can help a restaurant organize these operations, ensuring every customer receives accurate, on-time orders. Additionally, a solution like CloudPRNT gives employees managing online orders and delivery the freedom to print from any location in the restaurant by communicating directly with web-based POS applications.

Find out more about the benefits of creating connected POS workstations by downloading the rest of our free ebook:

The Future-Proof Technology You Need To Create Connected Workstations For Your Industry

Discover how future-proof technology can create optimized workstations to keep your business ahead of the competition.

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December 14, 2022
How the POS Can Help Retailers Prepare for the Holidays

The retail industry has been through some crazy ups and downs since the global pandemic began. Between the labor shortage, supply-chain issues, and the stock market crash, it’s a wonder how retailers can keep up with consumers at all. And now that we’re in the thick of the holiday season, there’s been mixed reporting on how this season will compare to last season. Business owners want to know: will holiday shopping be different this year?

Retail POS Solutions

How will holiday shopping be different this year?

According to a recent survey by McKinsey & Company, “there are good reasons for US retailers to be optimistic” this year.

“After nearly three years of suppressed behavior resulting from the COVID-19 pandemic, people are primed to go all out to celebrate for the holidays. In the survey, 55 percent of US respondents say they are excited about holiday shopping, and most people have the savings to spend.”

So, there is good reason to believe this holiday shopping season will be as busy as ever. Because of this, retailers and other business owners need all the help they can get during this stressful but rewarding time.

Where the Point-of-Sale Comes In

One of the most central areas in any retail store is the point-of-sale (POS). This is typically the final stop on the customer’s journey before leaving. The POS is where the payment process begins and ends, and the entire customer experience there must be seamless. Otherwise, retailers risk never seeing that customer again.

Read on to find out how the POS can help retailers better prepare for the holiday season.

How the POS Can Help the Holiday Rush

An increase in sales is, of course, the goal of any retailer. But what happens when you expect a steep rise in sales while simultaneously experiencing a labor shortage?

The right technology can help short-staffed retailers survive the holiday season and thrive in it. After all, making a positive, lasting impression on shoppers by providing a flawless customer experience will pay off well into the future, not just this winter.

Online Ordering

When a store is short-handed, it’s especially important to streamline and quicken transactions. Being able to rapidly process a purchase or retrieve a buy online, pickup in-store (BOPIS) order means more sales and happier customers at the end of the day.

If your store isn’t already online, it should be. Shipping to customers can keep your brick-and-mortar location flowing smoothly. Even if you don’t ship to customers, having the option to place a BOPIS order can not only make your shoppers’ lives more convenient but lighten the load of your salesfloor staff so they can focus on more important initiatives like customer service and swiftly processing the remaining in-store purchases.

You can streamline your online ordering operations even more by utilizing technology like linerless labels to keep everything organized. Ideal for quickly and efficiently labeling orders, these peel-and-stick labels eliminate the pesky, messy traditional label liners and can easily be removed and reapplied. It may be wise to have a linerless label printer around.

Online Ordering Solutions

Self-Service Kiosks

Self-checkout kiosks can really be a “two birds, one stone” solution for the holidays: they can alleviate your limited staff’s workload while also giving customers the option to pay at their own pace and without having to worry about coming in contact with another person. And shoppers love them, too. In the 2022 Digital-First Customer Experience Report, 81% of surveyed consumers in the US and UK expect more self-service options. And we already know people have been using self-checkouts much more since the start of the pandemic. They’re more comfortable with self-service than ever, and the technology will only get better from here.

Mobile Payments

Even if you are still experiencing long lines in your brick-and-mortar, there’s a solution for you: mobile payments. With a mobile card reader and portable receipt printer, your staff can ring card- or mobile wallet-paying customers up anywhere in the store. Another “two birds, one stone” solution is mobile payments, which can allow staff to provide customer service or restock shelves while having the technology on hand to ring up any purchases nearby customers may have.

Mobile POS Solutions

Health & Safety Solutions

We must remember that we are still coming out of the grip of a global pandemic. You can make holiday shoppers feel safe and confident by incorporating a variety of health and safety solutions into your brick-and-mortar store. Examples of these solutions include a sneeze guard at the POS and customer service counters, readily available hand sanitizer, and antimicrobial covers on door handles, bathroom surfaces, and more.

Receipt Marketing

With everything going digital, it’s easy to forget the power of a simple sales receipt. Receipts are prime real estate for advertising to customers. It goes directly into their hand after they’ve already made a purchase, making it more than likely that they will return. Despite popular belief, many people still do look at their receipts. Having promotional material right on the receipt raises the chances that high-quality customers will take notice.

Explore PromoPRNT

From the Blog: How a Paper Receipt Benefits ROI and the Customer Experience

With so much competition, it’s important to not only boost cost efficiency but also optimize the experience customers have from the moment they enter the door up until the transaction is completed. Discover how paper receipts can help you achieve all of that – and more.

Read More

Star’s Retail Solutions Will Have You Holiday-Ready

Whether you are a retail store looking for products to help you this holiday season or you are a reseller hoping to offer your retail customers a relevant solution, Star has the hardware you need for a complete POS solution.

Kiosk Printers

Printers are an integral part of self-checkouts. Star is proud to provide a range of reliable self-service kiosk printers with a variety of print widths and connectivity options. Learn more >

Tablet Stands

Star Micronics is proud to offer both function and style with its mUnite tablet display stands and mounts, built to accompany our vast array of printers, cash drawers, scales, and peripherals. These all-steel stands, kiosks, and mounts are compatible with any tablet manufacturer and any of our tablet enclosures, including the popular Universal mEnclosure. Learn more >

CloudPRNT

Star makes online ordering easy. By choosing a printer equipped with CloudPRNT technology, you can print online orders automatically – no extra tablet needed. Learn more >

Portable Printers

Looking to line-bust? Star’s portable printers are what you need. With Bluetooth, Apple BLE, and USB connectivity, these on-the-go printers print receipts and labels. Better yet, they have rugged housing and feature a long battery life, as well. Learn more >

Star Micronics Cloud Services

With Star Micronics Cloud Services, developers and business owners can monitor connected Star devices in real-time, collect crucial data, and create customized receipts, tickets, and labels. Add promotional material to receipts and schedule holiday sales. Update firmware offsite. Star Cloud Services makes it easier than ever for merchants to elevate their brands. Learn more >

Receipt Marketing is Easy with Star Cloud Services

Adding promotional content to receipts with Star Cloud Services is a simple, free way to get messages out to highly engaged customers. These cloud-based services allow receipt promotions to be set up and scheduled beforehand, automatically printing on certain days or times.

Here are some examples:

Using the POS for Holiday-Preparedness is Clear

Though it’s always insanely busy, retailers should not be worried about the retail holiday season. If steps are taken ahead of time, and they’re utilizing every resource, including their point-of-sale system, merchants and business owners can absolutely keep up with consumers during every holiday shopping season!

The Value of Receipts: Printed and Digital

There’s no getting away from it: receipts hold great value and are an irrefutable part of everyday life.

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Rising Stars Podcast

November 18, 2022