Category: Solutions & Use Cases

The Restaurant of the Future: What it Looks Like and Why It’s Successful

As the new year begins, restaurateurs and their loyal customers wonder what the restaurant of the future will look like as the industry continues to adapt to changes brought on by the ongoing pandemic. Shifting consumer trends and attitudes have changed the trajectory of the industry in mere months.

The world is in the middle of digital transformation and many restaurants have recognized that. The shift toward online services won’t pass with the pandemic – from QR codes to digital marketing campaigns, future success depends on how well restaurants adapt to changing consumer trends. Read on to discover how and why digital, self-service, and contactless technology will be a part of the successful restaurant of the future.

Self-Service

One technology that is sure to be found in the restaurant of the future is the self-service kiosk. Although self-service kiosks used to mainly be found in large restaurant chains, in recent years the technology has become accessible to small business owners as well. Self-service kiosks offer the ability to shorten lines and free up staff to provide an even better customer experience and handle more pressing tasks that can’t be done by machine.

Kiosks, tableside tablets, and other self-ordering point of sale (POS) devices allow customers to personalize their orders and forced modifiers prompt them to add side dishes or increase their drink size. While these additions cost only cents to customers, that profit adds up over time for the business.

Self-service can create sticky business, as well. Easily being able to customize meals encourages diners to come back again and again, allowing restaurants to improve loyalty while addressing the needs of the modern guest.

The benefits of self-service extend to health and safety, too. Social distancing is made simple when customers complete their transaction at a kiosk or by themselves at their table. An added bonus is improved order turn times, as orders get submitted straight to the kitchen versus having to go through the added step of being submitted by a waitstaff member.

The benefits of the customization that self-service allows for continue. Many self-ordering solutions include the ability to build customer profiles to help staff predict their needs and tailor every experience like they’re a welcome friend. With the right online ordering platform, guests can quickly log in to reorder favorites and this information gives restaurants valuable access to data they can incorporate into targeted marketing campaigns to increase revenue (or contact trace, if needed).

Online Ordering: Delivery and Curbside Pickup

With dine-in services being limited around the world, many people are turning their focus to off-premises ordering channels instead. Delivery and takeout systems are growing; they helped restaurants survive the past year and recent additions like drive-throughs and curbside pickup are likely to stick around now that restaurants have recognized the resulting ROI. According to Restaurant Business Magazine, 60% of business owners report that opening up delivery channels produced incremental sales.

To make the most of the online ordering trend, restaurants should optimize their online ordering platform and streamline operations so they’re ready to handle the influx of business that will flock to the new off-premises channels. Advanced restaurant technology can do just that, improving communication between the front- and back-of-the-house but also from customer to employee. In fact, the best POS systems submit orders directly to the kitchen display system (KDS) and improve order accuracy for enhanced guest satisfaction. Linerless labels, which contain order details and can be easily applied to (and repositioned on) online orders, can also greatly improve order accuracy.

In the restaurant of the future, technology and manual labor work together to create a streamlined ecosystem of shared responsibilities. Restaurants may assign available waitstaff to direct traffic for a new curbside service or reorganize the seating area to become a zone for socially distanced takeout orders. Advanced POS systems incorporate seamlessly into operations to make life easier, customers happier, and staff more productive.

6 Crucial Technologies for Successful Curbside Service

Ignite your curbside service’s full potential with these six crucial technologies.

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QR Codes and Digitization

Contactless technologies will likely remain a pillar of restaurant businesses when dine-in services open again at full capacity. Over half of U.S. restaurants already use QR-code menus (Beaconstac, 2020) to provide patrons convenience, personalization, and enhanced safety along with the comforts of sitting down at a restaurant. Meanwhile, servers can use their time to improve the customer experience by chatting with patrons, cleaning and sanitizing, and more.

So, how do QR code menus work? First, place the QR code on each table, the host stand, storefront windows, or as part of the décor – anywhere that is accessible to guests from their seats so they can easily review the menu and enter their orders from their smartphones. Patrons can also complete their transactions at their tables, with faster, secure payment methods that work via mobile menu. By providing in-house, EMV-enabled devices that can take NFC, mobile wallet, tap and swipe payment method, every customer will be satisfied.

How is all of this possible? With eatOS or similar technologies, you get a POS device that can handle all of these new sales channels and extra traffic without any added effort from your team. Get all of the convenience of cutting-edge digital solutions to common industry problems and see the benefits of implementing online ordering, QR codes and other contactless service options in your restaurant.

Future of Food Service

The restaurant of the future is digital. Long after the threat of COVID-19 has passed, these trends will likely continue to evolve along a similar trajectory with technology unburdening manual labor, cutting costs, and improving profits, all in one fell swoop. As customers come to rely more and more on a touch-free experience, their favorite businesses will have to adapt to become more efficient. In 2021, that means shifting services to the digital world.

POS systems are getting faster, more accurate, more capable, and more profitable as consumers come to prefer self-service and automation. As the new year unfolds, the restaurant industry will continue to digitize with the aid of contactless technology that puts them online and launches them toward greater success. Self-service technologies, like kiosks, combined with online ordering platforms, QR codes, and other contactless technology solutions are bringing restaurants all over the world into the future.

Looking for a cloud-based restaurant management and payment processing ecosystem?

Looking for a cloud-based restaurant management and payment processing ecosystem?

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About eatOS

At eatOS, we build cloud-based technology solutions exclusively for restaurants.

Our experience in the restaurant industry and specialized teams help us understand the complexity of running a restaurant. These tools allow us to build a customizable solution to help restaurants adapt to the industry’s needs.

Our cloud-based platform works on both iOS & Android, giving restaurants flexibility. Our management solutions simplify operations regardless of restaurant size. Guest engagement features improve the overall guest experience and reduce friction in the operations for staff.

Our technology gives restaurants the ability to engage with their community in new and innovative ways and automate operations from payroll to inventory management. eatOS point of sale handles all the busywork and allows restaurants to focus on their customers.

At eatOS our main priority is helping restaurateurs succeed. We strongly believe in giving our clients the ability to simplify management, exceed customer expectations, and provide a true cloud-based POS solution. Using these three values at the core of our focus to bridge the gap between the community and technology.

February 11, 2021
Technology for Retail Stores: What’s New in 2021
Needless to say, the retail industry faced monumental changes during 2020. Many brick-and-mortar locations closed their doors, and omnichannel retailing and health and safety quickly became the focus of the industry. As we enter 2021 and the world continues to slowly reopen and move further into the “new normal,” what technology for retail stores can be expected to make a splash in the industry? Read on to find out.

Online Ordering / eCommerce

It comes as no surprise that online ordering will continue to be pivotal to retailers around the globe. In fact, 69% of Americans have shopped online and that percentage is expected to hit 91% by 2023. And did you know that shopping app downloads reached 2.8 million on Black Friday 2020, a new single-day record?

As shoppers everywhere continue to enjoy the convenience and extra level of safety that comes with placing their orders online, it’s more critical than ever for online ordering software to be an important piece of technology for retail stores. Some online ordering features retailers should look for in a POS application include:
- Secure payment technology, automatic tax calculation, automatic carrier shipping rates
- Customer account creation and customer profile abilities
- Inventory management
- Sales analytics
- Web and mobile applications
- Professional, attractive online store layouts that are easy-to-brand
- Marketing tools like social media integration and search engine optimization
- And more
Equally important to having the right eCommerce software is having the right eCommerce hardware. Using a POS printer like the mC-Print3 with CloudPRNT technology can greatly streamline omnichannel retail operations. CloudPRNT technology enables printing directly through a cloud service by working with the online ordering service to store and create print jobs and communicate status with the printer. This seamless online order fetching makes it so that retailers can automatically receive online orders without the need for an additional tablet, software, or SSL certificate. And better yet, the mC-Print3 features USB hub functionality, allowing for connecting peripherals like cash drawers, customer displays, scanners, and more. There’s no reason for omnichannel retailing to cause complicated logistics for business owners!

Buy-Online-Pickup-in-Store (BOPIS)

Another retail trend related to eCommerce is buy-online-pickup-in-store (BOPIS). While the same POS software mentioned above can likely field BOPIS orders, the technology that retail stores may need for BOPIS may be slightly different.

While many online orders are paid for by credit card, retailers may still experience some shoppers who wish to pay with cash. In that case, a space-saving, all-in-one POS featuring a small cash drawer – like the Star Micronics mPOP™ – may be ideal. A thermal printer (like the Star Micronics TSP654IISK) capable of printing linerless labels – which are repositionable, residue-free, and can improve order accuracy up to 99% – may also be helpful in preparing BOPIS orders for customer pickup. Last but not least, if a store is offering curbside payments, portable receipt printers with magnetic stripe readers (MSR) can allow employees to complete transactions at the customer’s car, eliminating the need to run back inside and ultimately saving the business time and money.

Did you know that 85% of shoppers said they have made additional in-store purchases while visiting stores to pick up their BOPIS orders, and 15% of them say they make those additional purchases “somewhat frequently?” Because of that, it is worth noting that if a retailer experiences a high volume of BOPIS orders, it may be useful to invest in a higher-volume cash management solution. Star Micronics proudly offers three lines of cash drawers with a variety of features, sizes, and price points, to meet any retailer’s cash management needs.

Health and Safety Products

While recent events have undoubtedly expanded the eCommerce market, brick-and-mortar is here to stay. In fact, according to Tinuiti,

“Last year, real estate experts predicted that digitally native brands would open 850 brick-and-mortar stores in the next 5 years, with New York being the most popular destination. And while the COVID-19 pandemic has undoubtedly slowed the openings of new brick-and-mortar stores, we’re still seeing offline experiences from previously online-only brands, and will continue to in 2021.”

Star Micronics POSShield Sneeze Guard

While physical retail locations will remain, so will health concerns. Businesses can put their employees’ and customers’ minds at ease by deploying the right health- and safety-focused technology for retail stores. One tool is a sneeze guard, or a plexiglass divider placed at the point of sale to limit the spread of germs. Not all sneeze guards are the same, and retailers may find a lightweight, portable guard (like the Star Micronics POSShield) that doesn’t require any drilling or mounting is a more convenient choice for both their short-term and long-term needs.

Another simple yet effective health and safety tool is antimicrobial covers. This film, which is safe to use and easy to apply, reduces germ transfer on high-touch surfaces like door handles and push bars, checkout counters, restroom surfaces, elevator buttons, and more. Antimicrobial covers can help build consumer confidence in a retailer, as the film is printed with an eye-catching message conveying that it limits the spread of germs. This message lets customers know the store is doing what it can to protect the public health.

Augmented Reality (AR)

Purchasing products online isn’t the only web-based tool making a splash in the retail industry. A Nielsen survey has revealed that consumers listed augmented and virtual reality as the top technologies they’re seeking to assist them in their daily lives, with 51% saying they would be willing to use AR to evaluate products.

And AR isn’t just for big name brands. In 2020, Shopify launched Shopify AR, a toolkit for small- and medium-sized businesses to create immersive AR experiences showcasing realistic and interactive versions of products to shoppers. AR helps shoppers get a better understanding of a product’s size, scale, and details, and apparently digitally “trying it on” works – Shopify reported that interactions with products having AR content experienced a 94% higher conversion rate than products without AR.

For eCommerce, brick-and-mortar, and everything in between, Star Micronics proudly offers a complete range of POS technology for retail stores.
February 4, 2021
4 Reasons Why It’s a Great Time to Open a Retail Store
Nearly one year ago, no one was sure how the new COVID-19 pandemic would impact retail. Seemingly quickly, shops closed their physical doors and the country began to stay at home. Over the months to follow trends emerged and the market changed in ways that now make it an enticing time to start a business. There are four major reasons why it’s a great time to open a retail store. Read on to discover how 2021 provides great opportunities to open a retail store, and create a strong business plan with strong technology you need both during the remainder of the pandemic, and for post-pandemic retail.

1. Low-Interest Loans

If you are considering opening a retail store and purchasing a commercial space, now might be the perfect time to do so. Why? One result of the pandemic is that real estate loan interest rates have dropped significantly. According to ValuePenguin.com,

“Currently, the average interest rate on a commercial real estate loan is about 3% to 12%. The actual interest rate you secure on a loan depends on the type of loan you choose, your qualifications as a borrower, and the type of building or project you’re financing.”

Additionally, according to investment management firm Colliers International Group Inc., in 2021 investors expect to see pricing discounts of over 20% on retail and hospitality real estate, presenting a valuable, cost-efficient opportunity to repurpose these vacant storefronts.

Securing a commercial real estate loan comes with many benefits, including the ability to build equity and make the most of additional tax benefits. But what kind of loan is best for your needs? The various commercial loans available today offer different terms, rates, and uses. Click here to read more about different commercial loan options on the market.

2. Affordable Leases

Looking to lease, not buy, a retail space? It’s still a great time to open a store.

Due to the pandemic, commercial landlords have been providing rent relief in many ways to its retail tenants. Some examples of this include granting concessions on lease payments, lengthening payment terms, extending or shortening leases, permanently lowering rents, and forgiving past-due payments, according to The Wall Street Journal.

Another alternative some commercial landlords have been offering a turnover rent model to its tenants. According to Retail Gazette,

“Turnover rent is calculated by reference to the income and other receivables generated at the leased property – usually it’s an agreed percentage of turnover. Because turnover-based rents are closely aligned to individual stores’ performance, it arguably creates a symbiotic relationship between landlord and retail tenant. During a successful sales period, both parties benefit, but less favorable times can create an incentive to seek improvements.”

It’s important to commercial landlords to agree to providing rent relief so that they can avoid their occupancy rates from decreasing during the pandemic. While making concessions is not ideal to landlords, it is better than their tenants leaving all together. Because of that, it can be an affordable time to open a store, whether you are expanding an existing retail franchise or starting a new brick-and-mortar business.

3. Business-Boosting Omnichannel Technology

So, you may be wondering how to open a retail store and survive in the current market. One essential way to boost your business is to leverage omnichannel retailing, or the seamless merging of physical and digital storefronts.

Incorporating e-commerce into your business plan was important before COVID-19 rattled the world, but due to lockdown requirements and the hesitancy some currently have to shop in physical stores, it’s simply a must in the current retail landscape. By embracing both brick-and-mortar and e-commerce, you can increase your store’s visibility. Some other benefits of omnichannel retail include:

Improving sales

Higher margins

Building brands

Better data collection

Increased staff productivity

Taking advantage of all that omnichannel retail has to offer requires the right technology. First, you must be sure that you use POS software that facilitates both in-person and online shoppers. Some features to look for in a POS software include a white-labeled online shopping platform, curbside pickup and buy-online-pickup-in-store (BOPIS) functionality, multi-store inventory management, detailed reporting, and marketing capabilities.

The Star Micronics all-in-one mPOP™ is built for modern retail.

Equally important is choosing POS hardware that works with your chosen modern POS software. It’s a good idea to confirm that all of your POS hardware – including your receipt and label printers, cash drawers, and more – are compatible with your software. An easy way to ensure that is to choose a POS hardware manufacturer that is a one-stop shop that can provide a full retail POS hardware solution and is integrated with the industry’s top retail POS applications. Another must-have is online order printing capabilities.

While e-commerce is important, the aesthetics of your brick-and-mortar location is still crucial. Choose POS hardware that is sleek and compact, like the Star Micronics all-in-one mPOP™ that combines a printer, cash drawer, scanner, and tablet stand. It’s also essential to protect both your staff and customers, so don’t forget to install sneeze guards and antimicrobial film on commonly touched surfaces.
Case Study

Dry cleaner leverages Sudzy POS software and Star Micronics printers for a spotless, cloud-based operation.

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4. Brick-and Mortar is Here to Stay

Yes, really. The pandemic has shown people do indeed value going out and visiting brick-and-mortar retail locations. According to The New York Times, consumers still like to shop in person, even if that only entails picking up their orders curbside. Furthermore,

“The popularity of curbside pickup reveals that the future of retail is not just more packages piling up on people’s doorsteps. Beyond satisfying the need for contactless shopping in the pandemic, it taps into Americans’ desire to drive to a store, a pull that can be just as strong as, or even stronger than, the convenience of home delivery.

‘Americans are used to their cars and actually do like stores, so this is kind of a hybrid where you’re getting the best of both worlds,’ said Oliver Chen, a retail analyst at Cowen.”

For those shoppers that do enter the store to browse or pick up their BOPIS orders, it’s important to keep your store safe by social distancing, wearing masks, and using equipment like sneeze guards and antimicrobial film covers, and embrace omnichannel retail technologies.

While the retail landscape certainly looks different now, it’s still a great time to open a store and with the right technology, you have a great chance for success.

Is it time for you to open a retail store?

Discover Star Micronics’ full POS solution for retailers like you.

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January 28, 2021
Star’s Top 5 Point of Sale Blogs from 2020
2020 was a year like no other. No one could have predicted the impact this unprecedented COVID-19 pandemic has had on the world. First and foremost, Star would like to extend our sympathy to anyone affected by the coronavirus and we extend our heartfelt wishes for a full recovery.

Retail and restaurant businesses everywhere had to pivot suddenly in early 2020 and our blogs reflect that deep need across the industries. Read on to explore our top 5 point of sale blogs from last year, many of which you will find continue to remain relevant as we approach the “new normal” way of living.

Top 5 Point of Sale Blogs

1. Retail During COVID-19: How to Safely Succeed

We are all very aware of the impact COVID-19 (coronavirus) is having globally and on countless business and personal levels. With many retailers forced to close (physical) shop, what’s the best plan of action to succeed while maintaining public safety?

In this blog post, we discuss how the COVID-19 situation is multi-phase, and which steps retailers can take during each stage to ensure business survival – while keeping everyone involved safe and healthy.

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2. 3 Advantages of Online Food Ordering for Customers

Online ordering has been around in the restaurant industry for quite some time – in fact, the first online food ordered was placed in 1994! However, in recent years and especially during the COVID-19 pandemic, online ordering has gone from a desirable convenience to an absolute must for restaurant survival. In addition to helping businesses stay afloat, online ordering offers many advantages to customers. In this blog post, we dive into three advantages of online food ordering for customers today and beyond.

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3. 4 Survival Tips for Restaurants During COVID-19

You are already aware of the impact that coronavirus (COVID-19) is making on restaurants across the world. Unfortunately, this crisis has put a halt on a majority of dine-in service, leaving restaurants dependent on alternative service options like delivery, takeout, and curbside pickup. While this is a difficult time, there are several ways for restaurants to keep business flowing. Read on to discover four survival tips for restaurants during COVID-19 – and after.

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4. How Your Restaurant Can Implement Curbside Pickup During the COVID-19 Crisis

People everywhere still love to continue to order from their favorite restaurants if they are provided witha safe opportunity to do so. To meet this need, restaurateurs can introduce methods of takeout with minimal human interaction for their customers, such as curbside pickup.

The first step is to choose an online ordering provider that provides a website and mobile-responsive app which allows restaurants to quickly roll out curbside pickup services. Sounds nifty doesn’t it? By offering curbside pickup, businesses offer many benefits to you their customers. Read this blog post to discover three main reasons customers will love curbside pickup.

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5. CloudPRNT: The Best Google Cloud Print Replacement

Are you (or were you) a Google Cloud Print user? If so, you are probably aware that as of January 1, 2021, Google Cloud Print is no longer supported. Migrating to a new service sounds daunting but it doesn’t have to be. Read our blog post to learn more about Google Cloud Print, its depreciation, and why Star Micronics’ CloudPRNT technology is an ideal Google Cloud Print replacement.

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WHAT ELSE WAS NEW WITH STAR IN 2020?

So, besides point of sale blogs, what happened with Star in 2020? You will find our newest solutions, all released last year, below:

SteadyLAN® is a patent-pending technology available on certain mC-Print Series printers. It provides wired Ethernet service to iOS, Android, and Windows devices connected to a networked printer via the Lightning or USB-C® cable.

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POSShield

The POSShield, which acts as a sneeze guard and limits the spread of germs, is placed in between the cashier and the customer, and is comprised of a durable steel frame and a protective plexiglass partition.

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Choice Series Cash Drawers

Choice Series cash drawers include features businesses already know and love, but with added features such as extra strength to support touch tablets and POS terminals, a secure dual-drawer cable to enable the Choice Series to work as either cash drawer 1 or cash drawer 2, a foldable hinged key which minimizes the possibility of breaking off in the lock, and over 10 different lock set options for added security.

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TSP654IISK Liner-Free Label Printer with Taken Sensor

The TSP654IISK liner-free label printer is designed to work with liner-free labeling applications. Repositionable thermal labels can stick to virtually any surface, and can be removed easily and reapplied leaving behind no residue. The liner-free labels are an alternative to using silicone-lined labels or tape. New to theTSP654IISK is the addition of the Taken Sensor, which enables the printer to hold print jobs until the first print job is taken.

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mC-Print3 with USB-C Interface and Power Delivery

The mC-Print3 is the mCollection’s 3-inch POS printer. Star’s compact mC-Print3 is 40% smaller than the TSP654II. The mC-Print3 provides an IPX2-rated splash-proof design, as well as front-loading paper loading with exceptional functionality. This 3-inch thermal printer offers multiple connectivity options including USB, Lightning, Bluetooth, LAN, and CloudPRNT/WebPRNT. The five connections are all a part of the mC-Print3 model, making the printer adaptable to any future POS system changes. Additionally, the multiple connectivity options allow for the easy integration of common software.

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mPOP Flat Bill™

The new mPOP with Flat Bill cash management stacks the till, providing a total of 4 slots for bills, and 4 or 6 adjustable spaces for coins. The individual tills will offer 2Bill-2Coin slots, with the top till easily sliding back to expose the bottom till section. This allows for US retailers to store and manage their cash in a more natural way and keep their cash payment organized, compared to the previous vertical-slot version of the mPOP.

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Tamper-Proof Labels

Star’s tamper-proof labeling solution is designed to securely seal delivery, catering, and to-go food and beverage orders. Available in three sizes, the labels are a part of Star Micronics’ full restaurant solution which includes online ordering printers, durable cash drawers, kitchen printers, and more.

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Extended Platter for mG-S8200 Scale

The new Extended Platter for the mG-S8200 is a simple addition that will allow Star to provide a wider range of support to those who are currently using the mG-S8200 and need additional platter space. The lightweight platter measures 8.5” x 9” (WxL), with a stainless-steel finish. It is easy to install or reposition, as it simply gets placed on top of the original platter, with pegs to keep the extended platter in place. Fit for the mG-S8200, the extended platter will allow retailers such as yogurt shops, produce stands, or candy shops to measure more items at one time, helping to make the entire transaction a quicker and smoother process.

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Star Micronics values our partnerships and understands that we are only successful when our partners are successful. The Star Empower Partner Program offers our partners the best pricing and support available. It is built to support our loyal partners and help them to grow their business with Star. If our partners win, we also win. The Star Empower Partner Program offers the following benefits:

All registered partners receive product discounts

Sales and marketing support and resources

Development resources from Star’s dedicated Integration team

Deal Registration

Star Micronics Partner Portal access with custom dashboard

And much more!

Learn More
Want to stay up to date on all things Star and point of sale?

In addition to tuning in to our point of sale blogs, check out our main website, too.

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January 21, 2021
Why It’s Time to Invest in Dispensary POS

As more states legalize cannabis use, it’s time for dispensaries to invest in the right dispensary point of sale (POS) technology. New Jersey, Arizona, Montana, South Dakota, Vermont, Oklahoma, and Maine have opened their doors to legal cannabis use, and thus have created a huge opportunity for business owners. In fact, the cannabis industry market value is expected to reach $30 billion by 2025.

Something that every cannabis business owner needs is dispensary POS technology solutions. Whether you operate a brick-and-mortar location or a delivery service – or both – dispensary POS is a must-have business essential. Read on to take a deep dive into several reasons why it’s time to invest in dispensary POS.

More States Legalizing Adult Use

Recently, each year has brought the news of more states legalizing cannabis usage or loosening their laws surrounding its usage. There may be no better time for those changes to occur than now. As the world slowly recovers from the COVID-19 pandemic, states are urgently looking for ways to bolster their economies and cannabis can certainly fit that bill. The pandemic has undoubtedly had a huge economic impact across the country and globe, and cannabis tax revenue could be used to assist in economic recovery.

As mentioned above, New Jersey, Arizona, Montana, South Dakota, Vermont, Oklahoma, and Maine have officially legalized cannabis usage, and more changes are coming. In 2021, Marijuana Business Daily predicts that Texas’s CBD-centric medical program may see reform, and several states could legalize adult-use marijuana markets including New York, Virginia, Connecticut, New Mexico, and Maryland. In the case of New York, the state is projecting a go live date of April 2021, and Governor Andrew Cuomo has requested legislature to include a measure in the 2021 fiscal year budget to enact cannabis state law.

How Resellers Can Cash in on Cannabis Point of Sale

The cannabis industry has become one of the fastest growing markets. Here’s how resellers can take advantage.

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Major Merger in Canada, Micro-Growers Gaining a Foothold

Sometimes too much of something is indeed not a good thing. Take cannabis in Canada, for example. Some of Canada’s largest licensed producers are grappling with oversupply. According to Cannabis Business Times, last year Health Canada, the federal agency that oversees Canadian cannabis producers, reported producers had an excess of 600,000 kilograms (1,322,773 pounds) of unpackaged dried cannabis and 46,413 kilograms (102,323 pounds) of unpackaged flower – not counting what is held in stock by distributors and retailers.

This oversupply makes it unsustainable for all of the large producers to operate at one time with how the market is evolving and has caused a large merger to occur. According to Marijuana Business Daily, in December 2020 Canadian cannabis giants Aphria and Tilray announced plans to merge. This merger would create a very large international marijuana firm with a combined equity of nearly $3.9 million USD.

This mass scale of cannabis production doesn’t mean smaller producers are out of luck. Because of this large-scale merging, Canada’s small-scale micro-growers are finding a foothold in the market, thus creating a craft cannabis market. It’s likely that many consumers are interested in cannabis not produced on a mass scale and are willing to locate and open their wallets to smaller, craft producers.

USDA Re-Evaluating Hemp

Another reason why it’s time to invest in dispensary POS is because it is anticipated that new leadership at the U.S. Department of Agriculture (USDA) will result in the agency taking a second look at rules for nationwide hemp regulatory framework. What exactly does this mean? One example is that the USDA could give the hemp industry a win with remediation of hot hemp – “hot hemp” has more than the 0.3% limit of THC and must be disposed of by a federal agent under current rules. There is potential for a rule change so that hot hemp could be remediated with certain equipment, reducing THC levels – this shift would eliminate the need to destroy it, saving the industry millions of dollars and leaving space in producers’ budgets to invest in dispensary POS technology.

Star Restaurant POS Solutions

From online ordering printers to kitchen buzzers, Star is proud to offer POS solutions for restaurants, QSRs, food stands, and more.

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Cannabis Delivery

Delivery has become a staple of modern living: takeout, groceries, household goods, pet food, and more are delivered … and now, cannabis is no different. Many cannabis retailers who weren’t previously delivering, now are. One reason for this is that during the COVID-19 pandemic many cannabis retailers were deemed “essential businesses” and thus needed to pivot and meet their customers’ demands in a safe, socially distanced way. Delivery, as well as drive-thru and curbside pickup options, will surely stick around well beyond the pandemic. After COVID-19 fades, consumer behavior will remain entrenched in what provided them the most convenience during the pandemic which means consumers will still expect pickup and delivery options when it comes to getting their cannabis orders filled. To be prepared, cannabis business owners must be sure they have the dispensary POS technology to facilitate all of these delivery methods.

A Continuous Need: Dispensary POS

Recent and ongoing changes to legislature and market mergers – as well as the continued growth of online ordering, delivery, drive-thru, and curbside pickup services – are creating a lasting need for all kinds of cannabis industry technology, including dispensary POS solutions. Indeed, there has never been a better time to invest in dispensary POS.

Interested in learning more about Star’s latest dispensary POS technology solutions?

Contact Star Integration Now

January 14, 2021
UBMe Partners with Star Micronics to Launch New System That Increases Accuracy, Efficiency and Safety

UBMe and Star Micronics’ new system provides automatic printing of online orders in restaurant kitchens

Bethlehem, PA – January 5, 2021 – With their new partners, Star Micronics, the founders of UBMe have launched a new technology service centered around the automatic printing of online orders. This technology is geared towards the restaurant industry and will provide a significant amount of efficiency and ease on the restaurant end. Once a customer places an online food order, the order is automatically printed on the Star Micronics printer in the restaurant kitchen, ensuring that no orders are delayed or skipped.

One of the largest technical problems in the restaurant industry is that once online orders are placed by a customer, a restaurant staff member needs to manually send the order to the kitchens. This process allows for a lot of delays due to unintentional skipping of orders. These errors add up and contribute to a negative customer experience. With COVID-19 regulations becoming stricter, it is imperative for restaurants to keep customers not only satisfied, but returning frequently.

This is where UBMe and Star Micronics’ new technology will be instrumental within the restaurant industry. UBMe provides automatic printing of online orders to Star Micronics’ mC-Print3 Thermal Printer, which is set up in the restaurant’s kitchen. This partnership alleviates the need for a staff member to send the order to the kitchen, so delays from that are eliminated.

When restaurant owners sign up for their 30-Day Free Trial with UBMe, they receive a custom landing page where customers can place direct online orders. From there, the order is automatically printed in the kitchen and ready to be prepped. Following that, the customer can park outside and check-in with the UBMe app to let a restaurant staff member know they have arrived. With safety being a top priority right now, through the UBMe app, the restaurant staff member can make the customer aware of any policies they have in place regarding the pick-up. This makes the process completely contact-free.

“We already have restaurants that are excited and ready to have access to this technology. Eliminating errors and increasing efficiency is a big appeal to restaurant owners, and we are really excited to deliver,” said co-founder David Bougard.

The purpose of automatic order printing is to provide benefits to both the restaurant and the customer. The customer no longer has the inconvenience of delays from their orders not being received, thus giving them a positive online ordering experience. Restaurants right now are relying heavily on online orders, so having happy, satisfied returning customers is their main priority.

“Automatic printing of ordering will be a major technological advancement in the restaurant industry, and this partnership and launch is very exciting for us. We look forward to seeing the impact it has on local businesses and the positive responses,” said CEO and co-founder Val Arzunian.

UBMe is also welcoming business owners onto their platform by offering a 30-Day free trial to new customers. To learn more about UBMe and claim a free trial, visit www.ubme.com/restaurants

About UBMe

UBMe is a start-up technology company based in Bethlehem, PA. Operating in the hyperlocal business-to-consumer industry category, UBMe’s proprietary mobile application helps businesses in dense market areas provide targeted and real-time interaction directly and immediately to local residents.

January 5, 2021
Why Contactless Solutions will Be Indispensable for Retailers in 2021

If you could summarize the hottest retail technology trends from 2020, contactless solutions would undoubtedly make the list. Between the fact that retail technology is constantly advancing, and the COVID-19 pandemic that rocked the world earlier this year, contactless solutions will simply be indispensable for retailers in 2021. Read on to learn more about what exactly contactless solutions are, the importance of going contactless, and how to get started with contactless solutions so that you can not only keep up, but stand out, from your competition in the new year and beyond.

What are Contactless Solutions?

Simply put, contactless solutions are retail solutions that don’t require shoppers to come in contact with other people or any public surfaces, where viruses and germs can lurk. Two popular contactless solutions – especially in the new normal – are contactless payments and contactless fulfillment.

Contactless Payments

Contactless payments, which as a retailer you have surely seen, are payments that are made through EMV cards or smart devices like smartphones and smartwatches.

According to Investopedia,

Contactless payment is a secure method for consumers to purchase products or services using a debit, credit, or smartcard—also known as a chip card—by using RFID technology or near-field communication (NFC).

To make a contactless payment, tap your card near a point-of-sale terminal that is equipped with the contactless payment technology. Since contactless payments do not require a signature or a personal identification number (PIN), transaction sizes on cards are limited. The allowable amount for a contactless transaction varies by country and by the bank.

Contactless payment is also referred to as tap-and-go by some banks and retailers. Examples of non-credit or debit card contactless payments include transit cards, Apple Pay, Android Pay, and Google Wallet.

When it comes time for customers to pay, they simply hold their card, smartphone, or smartwatch one to two inches from the contactless symbol on the payment terminal. When the payment has been accepted, the terminal will alert the customer with a beep, green light, or checkmark.

Contactless Fulfillment

Another common contactless solution is contactless fulfillment. For shoppers that would rather not shop in a brick-and-mortar location, contactless fulfillment solutions include curbside pickup and several online ordering options like traditional delivery and BOPIS (buy online, pick up in store). These solutions allow customers to safely receive their orders when and where they want, something that became highly demanded during COVID-19 and will likely continue to remain popular.

The Importance of Going Contactless

Maybe you already implemented some contactless solutions in 2020 or previous years, but in 2021 it will be crucial for you as a retailer to fully leverage these technologies and processes. As the world moves even further into its new normal, consumers will continue to seek shopping methods that minimize how much contact they have with other people and mitigate their risk of contamination.

Contactless payments have been around for some time and are already very popular globally – approximately 20% of all transactions in Australia, Canada, South Korea, and the United Kingdom are completed with contactless technology. The contactless payment trend is present in the United States, too. TD Bank saw a surge in contactless payments following the onset of COVID-19, and it’s likely that shoppers will continue to pay for their orders in this quick and easy way well after the pandemic ends.

Contactless fulfillment methods like delivery and curbside pickup/BOPIS, are also going to be a critical retail offering in 2021. According to Retail TouchPoints,

While the surge in contact-free pickup and delivery offerings has been tied to the current pandemic, it’s likely that their popularity will remain even after the crisis passes. Many retailers will need to figure out ways to incorporate these offerings on a regular basis while still keeping a tight rein on additional labor, operational and systems integration costs.

How to Get Started

Contactless payments can be surprisingly easy to roll out. Many banks offer contactless credit and debit cards, as well as the payment terminals that process contactless transactions. These terminals have a contactless payment symbol to show shoppers that contactless payment methods are accepted. To better communicate to your clientele that they may now make contactless payments, you may have your staff inform customers in person, communicate the update via social media or email marketing, place a sign at the point of sale, or promote the news on your receipts by using free receipt marketing software, like Star Micronics PromoPRNT.

When it comes to contactless order fulfillment, check in with your POS software provider to see if they offer online ordering and curbside pickup/BOPIS functionalities. To successfully roll these methods out, your POS hardware also matters. Be sure to use a receipt printer that comes with built-in online ordering technology, like the Star Micronics mC-Print3 that includes CloudPRNT technology which enables the printer to automatically fetch and print online orders without the need for an additional tablet in your store. Star Micronics printers are also integrated with many industry-leading retail POS software programs, meaning they are a truly an easy, one-stop shop solution for your retail store.

To wrap up, contactless solutions are already popular, and all signs indicate they will continue to be in 2021. While it may sound intimidating, it can be easy for retailers like you to adopt these solutions if you are working with the right, one-stop shop POS software and hardware companies. Keep your customers happy and safe, and stand out from competition for years to come, by adopting contactless solutions like contactless payments and contactless order fulfillment methods in the new year.

Star Micronics has full technology solutions to help prepare your retail store for 2021.

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December 30, 2020
How to Prepare Your Retail Store for 5 Challenges 2021 Will Bring

Most years, there are one or two emerging trends that are expected to become big over the following 12 months. And this can make it relatively straightforward for retailers to prepare for the changes. But of course, 2020 hasn’t been like most years. The COVID-19 outbreak has shifted customer behaviors more rapidly than ever before, and many of the effects of the pandemic are expected to roll over to next year.

This means that there’s no single way that retailers can prepare for 2021. Preparing to succeed next year means carefully considering what new challenges the pandemic has introduced to the retail world, and identifying innovative and effective ways to overcome these challenges to meet customer expectations.

So what challenges are retailers likely to face next year, and how can you prepare for them?

Let’s take a look…

Challenge 1: Fluctuating Demand

“While traffic has begun to rise again over the past few months, there will most likely be variability moving forward. With active cases in a state of flux, store traffic can be expected to do the same”.

That’s according to the National Retail Federation, which believes that the ebbs and flows of localized outbreaks will create ongoing variability in foot traffic. As local cases rise, foot traffic may slow either due to a personal preference to remain at home or due to changes in legislation. And as cases drop, it can be expected that many shoppers will flock to stores to grab items they need during periods of lower risk.

And this is set to create one of the biggest challenges for retailers in 2021; knowing when the store will require the greatest level of cover – and when it won’t – to ensure retailers are getting the most value from the workforce. The best way to prepare for this unique challenge is to prioritize data analysis and forecasting, using both real-time and historical data to facilitate improved employee scheduling.

Challenge 2: Evolving Customer Needs

It’s clear that the global pandemic has had a huge impact on what customers want from their in-store shopping experience. Post-pandemic shoppers want contactless payments, with research by Mastercard suggesting that 80% of shoppers now use contactless, citing ‘safety and cleanliness’ as the primary reason. Next year, customers are expected to place more importance on store sanitation than ever.

Improving your store’s existing hygiene and sanitation practices – and communicating with shoppers the changes that are being made to facilitate a safe and secure in-store shopping experience – is key to preparing to succeed in 2021. If you haven’t already dipped a toe into the world of contactless payments, now is the time to invest in new payment technologies or upgrade older technologies.

Challenge 3: Altered Spending Habits

COVID-19 hasn’t just sparked a health crisis; it’s sparked an economic crisis, too. The US unemployment rate rose from 3.8% in February 2020 to 14.4% just two months later, resulting in many people facing financial uncertainty and difficulties. In turn, this has created a major trend for shoppers to spend more cautiously, and many are taking a more savvy approach to shopping in a bid to lower their outgoings.

This creates a new challenge for retailers who will need to introduce innovative tactics to re-normalize spending. The secret to preparing for this challenge is to focus on getting traffic through the door with savings, offers, and promotional deals. Coupons can be a highly effective option, particularly printed coupons which research shows have an 18% higher return on investment than digital alternatives.

Challenge 4: A Need for Speed

One of the biggest impacts the pandemic has had on the retail sector is that it’s sparked a new trend for ‘shopping with purpose’, which replaces the former trend of leisurely browsing. That’s because shoppers have a new desire to spend less time in enclosed spaces such as busy stores where it’s not always possible to practice social distancing. Retailers should now focus on creating swift in-store experiences.

The best way to prepare for this 2021 challenge is to introduce advanced technologies such as self-service kiosks or mobile point of sale solutions which can reduce line length and in some cases even eradicate traditional queuing systems in a bid to get shoppers through the store faster. By spending less time in busy queues, shoppers can reduce the risk of viral spread and maintain a safe distance from others.

Challenge 5: Shifting Customer Preference

Many countries around the world were together making huge strides towards a greener future. And sadly, the pandemic has caused a significant setback. It’s reported that 129 billion face masks and 65 billion gloves are used – and disposed of – every month, and for hygiene reasons, single-use plastics are back in fashion. It’s reported that waste levels have grown by 30% as a result of the COVID-19 outbreak.

Today, customers are actively looking to support retailers that do their part to protect the environment. And for those retailers that have not introduced eco-friendly processes, this presents a new challenge. The good news is there are lots of ways to prepare. One such way is to switch to eco-friendly POS solutions, such as receipt printers from responsible suppliers that use BPA-free, recyclable paper.

COVID-19 and Beyond

While the COVID-19 outbreak is expected to be temporary, the impact that the pandemic has had on the retail sector – and on the world – is not. The global crisis has introduced many long-lasting changes that will be witnessed throughout 2021, and beyond. That’s why preparing for the new challenges that have arisen in 2020 is so crucially important for retailers. These challenges are not one-offs; these are challenges that retailers are going to face long into the future, so taking measures now to facilitate great shopping experiences in the future is one of the best ways to ensure you don’t just survive, but thrive.

December 22, 2020
8 Must-Have Features for Cloud Kitchen Point of Sale
With the rise of ghost kitchens, some companies are tackling the ghost kitchen model’s challenges head-on for restaurateurs who are struggling to stay profitable in the current business climate.

As these companies purchase facilities and outfit them with the essential commercial grade appliances, they must also give careful thought to the restaurant POS technology chosen. The restaurant management software and hardware selected must streamline ghost kitchen operations as much as possible.

The ghost kitchen company is responsible for choosing technology to address tenets’ pain points as much as possible. Pain points like:
- Dual or multiple operations per kitchen
- No face-to-face payment processing
- And more
Discover eight must-have features for cloud kitchen point of sale.

Online Ordering and Delivery Management Software

Whether third-party or custom, a ghost kitchen needs a seamless online ordering solution for desktop and mobile. Choose a technology provider with the flexibility to integrate with third-party apps and accommodate custom solutions for delivery management. Using a third-party option like DoorDash or Uber Eats ensures access to a large market. It’s also simple to install and doesn’t require a large initial investment.

Forward-thinking companies should also explore custom solutions that integrate with digital display and barcode scanners to complete a full, delivery-only kitchen solution.

Proper Printers

Besides online ordering and delivery management software, ghost kitchens need a reliable impact printer for kitchen use that produces heat and humidity resistant, easy-to-read tickets fast. The SP742 Impact Printer from Star Micronics is explicitly built to work in environments where heat and humidity can erode the type on the kitchen orders, making it the perfect addition to any kitchen, ghost or non. For kitchens where heat and moisture aren’t an issue, consider our reliable mC-Print3 receipt printer.

Ghost kitchens also require a reliable sticky label printer and tamper-proof labels to go with their delivery-only operations. Star Micronics’s TSP654IISK thermal printer for sticky paper works with liner-free labeling applications, producing labels that stick to virtually any surface and that can be easily reapplied. Our tamper-proof labels are also a must-have to keep to-go bags and boxes properly sealed and secure.

Scalability, Reliability, and Flexibility

Scalability, reliability, and flexibility are crucial. For startup delivery operation, a simple tablet is often all that is necessary. From this host, the kitchen can receive the order and define preparation time and order delivery. However, once the operation is functional, many accessories are necessary for a smooth process. Tablets do not have ports to support the connectivity, and therefore a technology connecting hub is needed. The mC-Print supports a USB hub where many operation-streamlining peripherals, such as those listed below, can be connected.

Additionally, Bluetooth connectivity and hardwired tethered Ethernet connections, such as Star Micronics’ SteadyLAN® provide ultra-reliable internet connectivity.

Scanner

Provide your restaurateur tenants with scanners so they can better monitor their meal preparation process. Restaurateurs simply scan the order at every stage of order prep. Armed with this data, restaurateurs can give more accurate delivery time estimates to customers. More precise delivery estimates mean happier customers and a more efficient cloud kitchen operation.

Digital Display

Digital display is an excellent way for tenets to understand better what action must be taken with commands like accept, cancel, and delay order. It also provides next steps, such as Press #1 for the next step, or press #2 for order ready. Star’s digital display fits perfectly on top of the printer for a smaller footprint.

Buzzer

A buzzer will ensure that chefs know precisely when a new order comes into their kitchen. An ideal buzzer will enhance printer functionality by offering a better way to alert the tenet of incoming orders and more information about order type, source, and urgency. Choose a buzzer with high sound quality and speech recording capability for full understanding. A buzzer needs to be compatible with Windows, iOS, and Android SDKs for future flexibility. Users can choose from various sound types and volumes, and ISVs can assign individual custom sounds to different order types and playback sounds sent from a host device.

Bump Bar Connectivity

Bump bars are a crucial part of kitchen operations, bringing convenience and flexibility to the commercial kitchen. A small keyboard allows kitchen staffers to see and shift orders in the queue if necessary, bump bars work to decrease service times and efficiency, order accuracy and improve communication between staff. Any hardware and software you choose should have the ability to integrate with bumper technology so that operations are organized and visible.

Printed Promotions

Since many ghost kitchen operations are opening as a virtual restaurant, the entire customer experience is centered around delivery service. The to-go bag or box delivered to the customer’s door is the only tangible representation of the business; they can’t rely on their physical storefront to enforce their brand. Offering each cloud kitchen tenet the opportunity to create custom printed promotions that can be dropped into each to-go box is crucial to building their brand.

Printed promotions can include special offers or coupons for the next meal, customer service surveys with QR codes, samples of other dishes, or even links to the full menu. With PromoPRNT, tenets can create printed promotions that will drive customer experience and build loyalty.

It is crucial to choose restaurant management solutions that will help your tenets optimize their business. Ghost kitchens operate slightly differently from traditional ones and therefore require specific solutions to ensure their success.

Star Micronics’s hardware is perfect for ghost kitchen operations. We provide solutions that solve every day IT challenges to every day delivery-only kitchen challenges. If you’re ready to entice tenets to your facility with top-of-the-line technology that will meet their day-to-day business needs, connect with one of our distributor partners today.
December 17, 2020
How to Set Retailers Up for Success with a Technology Upgrade
Retail technology is always on the up-and-up, and in order to stay relevant retailers need to prioritize taking advantage of the latest retail technology innovations. As a reseller, it’s equally important for you to act as your retail customers’ trusted advisor and serve as a one-stop, solution-selling shop. Your customers expect their solutions to be reliable, come from one place, and have an easy installation process. So, what is the best way to set your retailers up for success by providing a technology upgrade? Read on to find out.

Assess Their Current Technology Landscape

First and foremost, it’s important to look at your retailer’s existing technology landscape. Take inventory of the different technologies they are currently utilizing.

Most importantly, don’t assume the path they want to take with their technology upgrade. Arguably the most important aspect of being a trusted advisor is simply listening. Ask your customer what they’d like to improve and fully understand their priorities before you propose a solution. Do they want to take advantage of online ordering? Do they want to change the look and feel of their point of sale (POS)? Do they want to leverage mobile payments for line-busting and curbside pickups?

Next, when you feel confident that you have fully identified the customer’s technology upgrade wish list, start thinking about how you can help them make their wishes become reality. If you identify additional areas for improvement based on your industry experience, let the customer know but do not force the sale.

Provide the Right Solution for Them

Once you have mapped out your retailer’s priorities and have agreed on their technology upgrade roadmap, it’s time to get busy providing the right solution. Keep in mind that a complete and proper technology upgrade is multi-faceted and not “one size fits all.” A full retail technology solution keeps your customer’s priorities in mind at all times, and includes things like:

POS Software

Be sure to propose a modern POS software that is capable of online ordering, can provide detailed sales and marketing data, includes loyalty program functionality, and more.

POS Hardware

Next, consider what POS hardware the customer needs. To provide a simple user experience, remember to propose receipt printers and other POS hardware that is already integrated with industry-leading retail POS software and features connectivity options that accommodate your retailer’s business. Even better, some printers include technology to take your retailer’s POS to the next level, like Star Micronics SteadyLAN® which enables devices of all kinds (iOS, Android, Windows, and Mac) to receive stable WLAN connection and power delivery, all through one cable.

When proposing POS hardware, don’t forget the accessories! Sleek, modern, and future-proof POS accessories can really help to tie the customer’s POS together, both visually and functionally. Important POS accessories include simple yet stylish tablet stands that can accommodate a variety of tablets, extra-strong cash drawers that come in a variety of colors to match the rest of the POS, NTEP-certified scales, 1D and 2D scanners, customer displays, and especially in the new normal, sneeze guards to protect both retail staff and shoppers.

Online Ordering Technology

Online ordering is here, and it’s here to stay. When considering POS software and hardware options be sure to propose choices that include online ordering functionality. When it comes to POS hardware, you can provide a “two birds, one stone” solution by proposing a receipt printer that comes equipped with built-in online ordering technology like the Star Micronics mC-Print3. The mC-Print3 includes CloudPRNT technology which enables the printer to directly fetch and print online orders with no need for any additional POS hardware within the store.

Modern Payment Solutions

Shoppers are no longer satisfied by paying in traditional ways and this shift in the way consumers pay will continue. Account for this in your retailer’s technology upgrade by proposing contactless payment terminals, mobile payment methods for line-busting and curbside pickup orders, and more. Don’t forget: when in doubt, ask what your customer needs and wants.

Self-Service Kiosks

Self-service kiosks are another trend that is steadily growing. In the retail industry, kiosks can be used by shoppers for looking up product details, pricing, inventory, and gift registries. They can also be used by shoppers to pay for their order, or even by job candidates for the job application process.

Free Self-Service Kiosk Resources

The future of many industries lies with self-service solutions. That’s why Star Micronics is offering free online ordering resources for resellers and software developers who are helping customers future-proof their businesses with self-service solutions.

Visit Self-Service Toolbox

Provide Ongoing Support

As a reseller, your job should not be over once the technology upgrade sale is made. Be sure you don’t leave your customers out to dry by regularly checking in with them and partnering with POS software and hardware companies that provide quality customer and technical support, like online help centers, web chat support, and a telephone hotline.

Star Micronics Retail POS Solutions

Star Micronics is proud to offer a complete retail POS hardware upgrade offering, including:

Receipt printers with built-in tablet POS connectivity and online ordering technology

Tablet stands featuring universal VESA mounting and clean cable management

NTEP-certified retail scales

Portable printers for line-busting and curbside pickups

A full range of self-service kiosk printers

A variety of accessories like sneeze guards, customer displays, scanners, etc.

And more

Furthermore, Star Micronics hardware is integrated with the retail industry’s top POS software providers and has a dedicated technical support team and online help center, helping you become a true one-stop shop reseller.

Ready to learn more? Click here to learn more about Star Micronics’ retail POS solutions.

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December 10, 2020