Tag: Mobile POS (mPOS)

CloudPRNT: The Best Google Cloud Print Alternative
Are you a Google Cloud Print user? If so, you are probably aware that Google Cloud Print is no longer supported, as of January 1, 2021. Migrating to a new service sounds daunting but it doesn’t have to be. Read on to learn more about Google Cloud Print, its depreciation, and why Star Micronics’ CloudPRNT technology is an ideal Google Cloud Print alternative.

About Google Cloud Print

According to Wikipedia,

“Google Cloud Print is a Google service that lets users print from any Cloud Print-aware application (web, desktop, mobile) on any device in the network cloud to any printer with native support for connecting to cloud print services – without Google having to create and maintain printing subsystems for all the hardware combinations of client devices and printers, and without the users having to install device drivers to the client, but with documents being fully transmitted to Google. Since July 23, 2013 it also allows printing from any Windows application, if Google Cloud Printer is installed on the machine.

Google Cloud Print integrates with the mobile versions of Gmail and Google Docs, allowing users to print from their mobile devices. Google Cloud Print is listed as a printer option in the Print Preview page of Google’s Web browser, Google Chrome, in Chrome 16 and higher. Printers without built-in Cloud Print support, often referred to as ‘legacy’ or ‘classic’, are supported through a ‘Cloud Print Connector’ integrated with Google Chrome versions 9 and higher.”

The End of Google Cloud Print

In November 2019, Google officially announced that Google Cloud Print will no longer be supported starting on January 1, 2021. Why the change? Google has claimed that improvements in native Chrome OS printing, as well as a wide market of comparable print solutions has contributed to its decision to terminate Google Cloud Print.

Google recommends that all users find an alternative print solution and migrate print services prior to the end of the 2020 calendar year. To learn how to disable your Google Cloud Print services, please click here.

CloudPRNT as a Google Cloud Print Alternative

If you’re a software provider who uses, or is looking to use, Google Cloud Print with receipt printers, don’t worry; Star Micronics has an easy cloud printing solution (or replacement) for you. Star Micronics CloudPRNT technology is not just a Google Cloud Print alternative, but an even better solution.

About CloudPRNT

Quick to integrate. Easy to deploy. Scalable.

Star Micronics’ CloudPRNT is an innovative technology enabling users to print to Star printers directly through a cloud service. The CloudPRNT printer retrieves and prints orders and data from any web-based point of sale (POS) system integrating Star’s communication protocol.

CloudPRNT works with web-based applications to store and create print jobs, and communicate status with the printer. Cloud POS services post information using a JSON format, while the Star CloudPRNT printer pulls this information on a defined interval. CloudPRNT is built on the solution provider/ISV’s server, in the preferred language and architecture.

Star’s CloudPRNT technology provides benefits to businesses of all types by eliminating the need for an extra tablet to send information to the printer. Instead, the web-based POS is able to communicate directly with the printer. As an added benefit, businessowners and service providers do not need to maintain an SSL certificate for the CloudPRNT printers since they communicate with the server as a client.

By adopting web-based POS systems, organizations can embrace the latest technology, boost efficiency, and more. Using CloudPRNT, cloud-based POS systems have a new and easier solution to offer businesses, allowing them to seamlessly integrate online transactions into their operations.

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Key Features

CloudPRNT printer communicates directly with the server

The server can control peripherals connected to the printer (e.g. cash drawer, scanner, digital display, buzzer/sounder)

Multi-interface supporting POS (native) and web-based POS systems (cloud)

Hosted by the solution provider/ISV – can be built in desired language/ architecture

Suitable for any business using web-based applications

Labels

Orders

Receipts

Ticket

Scheduling

And more

CloudPRNT Compatible Printers

CloudPRNT is compatible with a variety of Star Micronics printers, including 2” and 3” thermal receipt printers, thermal label printers, impact kitchen printers, and 4” wide-format thermal printers.

mC-Print3

3” thermal receipt printer
Bluetooth, USB, Lightning, LAN
IPX2 splash-proof design
Peripheral device connectivity
Fast charge and communication via USC-C® power delivery port
SteadyLAN® technology

mC-Print2

2” thermal receipt printer
Bluetooth, USB, Lightning, LAN
Sleek, compact, connected
Easy setup
Guillotine auto-cutter
SteadyLAN® technology

TSP654II

3” thermal receipt printer
Swappable interfaces: serial, parallel, USB, LAN
High reliability and performance
High-speed printing of 60 receipts per minute (300mm/s)
External power supply included
Compatible with PromoPRNT

TSP654IISK

Repositionable, liner-free thermal label solution
Improves order accuracy up to 99%
Liner-free yields 60% more labels/roll than diecut
80mm and 58mm paper support
High reliability and performance at a low cost
Optional vertical stand

SP742

Reliable kitchen printer
Apple MFi Certified Bluetooth, serial, parallel, USB, LAN
Internal power supply
High-speed throughput: 13 receipts/tickets per minute
“Drop-In and Print” paper loading
All accessories included (except cable)

TSP743II

3” receipt and label printer
Apple MFi Certified Bluetooth, serial, parallel, USB, LAN
Up to 0.15mm paper thickness
Black mark label support
Rear paper feed
Vertically mountable

TSP847II

4” wide-format thermal printer
Apple MFi Certified Bluetooth, serial, parallel, USB, LAN
Ultra high speed: 37 receipts per minute (180mm/sec)
Wide paper format: 4.4” (112mm)
“Drop-In and Print” paper loading
Barcode capabilities

CloudPRNT: Ideal for Online Ordering

Interesting in CloudPRNT as a Google Cloud Print Alternative?

Contact Star Integration Now
September 17, 2020
Star Software Update: mPOP™ Firmware Update (HID Support)
Welcome to the Star Software Update, the regular series of blog updates where Star’s Integration Team informs you about the latest important Star Micronics software updates.

In this edition:

mPOP™ Firmware Update via the mPOP Utility App. mPOP can now support most HID devices

Read on to learn what this month’s update entails.

What is Included in the Update?

The latest mPOP firmware update includes functionality enabling the mPOP to support most human interface device (HID) devices like scanners, RFID readers, and more.

Please note that HID device support has already been released for the mC-Print Series (mC-Print Firmware Update (v3.0) via the mC-Print Utility App (v1.5.0)).

What are HID Devices?

According to Wikipedia,

“A human interface device or HID is a type of computer device usually used by humans that takes input from humans and gives output to humans. The term ‘HID’ most commonly refers to the USB-HID specification.”

Common HID devices include:

Scanners

RFID readers

Bump bars

Keyboards & refreshable braille displays

Magnetic Stripe Readers

And more

Next Steps

The new HID device support functionality can be accessed by updating the mPOP’s firmware, which you can do via the mPOP Utility App. The mPOP Utility App is available for download on the App Store for iOS and the Google Play Store for Android.

Learn More About mPOP

The functions and connectivity of the mPOP make processing customer transactions smooth and effective for small shops, cafes, florists, bars, and many more. Aesthetically simple and elegant, the mPOP provides the ultimate point of sale solution for the new face of mPOS.

Key Features:

Printer – cash drawer – scanner – device stand

Compatible with iOS, Android, and Windows

Cable management with multiple exit options

Cash drawer: 4 bill and 6 or 8 adjustable coin slots

Bluetooth 2.1 and USB connectivity

“Drop-In & Print” paper loading

Click here to learn more about mPOP.

Questions or Concerns?

Contact Star Integration Now
August 20, 2020
Star Micronics Unveils New Version of mC-Print3 with USB-C® Interface and Power Delivery

The new interface will enable Android, Windows, and Mac devices to leverage SteadyLAN®™ technology

Somerset, NJ – August 10, 2020 – Star Micronics, a leading manufacturer of mobile, point of sale (POS), and customer engagement technologies, is excited to announce the release of a new version of the mC-Print3 with a new interface including a USB-C® connection.

With the growing adoption of the USB-C® standard, Star Micronics has added new mCP31C and mCP31CB models to the mC-Print3 family, equipped with a USB-C® port supporting standard communication as well as USB Power Delivery to USB-C® devices such as Android™ and Windows phones and tablets, PCs and Macs. The mCP31C and mCP31CB also allow a USB-C® tablet to charge while connected to the printer.

The MCP31C interface includes one USB-C® port, two USB-A® ports, one Ethernet port supporting Star Micronics’ CloudPRNT and WebPRNT technologies, and one DK-Port. The MCP31CB interface includes the same connection options as the former model, as well as Bluetooth (non-MFi).

The addition of the USB-C® connection will allow Android, Windows, and Mac devices to leverage Star Micronics’ SteadyLAN® technology. A world first solution, SteadyLAN® provides stable wired Ethernet service and power to a device connected to a networked printer via the USB-C® cable. SteadyLAN® is also available for iOS devices on the mCP21LB, mCP31L, and mCP31LB mC-Print3 models.

An industry-leading thermal printer for retail and hospitality, the mC-Print3 provides a simple user experience, is easy to integrate, and features a sleek IPX2-rated splash-proof design. The mC-Print3 is compatible with Star Micronics PromoPRNT receipt marketing technology and is a part of the Star Micronics mCollection, a line of mPOS hardware including printers, cash drawers, scales, tablet POS stands, and more.

“We are very excited to launch this new version of the mC-Print3,” said Jon Levin, Director of Product Management at Star Micronics. “The addition of a USB-C® connection will allow modern host devices to enjoy the reliable network connection and power supply that SteadyLAN® provides, all through one USB-C® cable.”

August 10, 2020
mPOS: How it’s Revolutionizing Payments
Mobility is rocking the point of sale world. From line busting to omnichannel marketing, it’s changing the way retailers and restaurateurs do business. The payments branch of the POS world has not been isolated from mPOS and its effects. In fact, as margins shrink and the competition in merchant processing grows fierce, the payment industry is rushing to adopt tablet POS systems. This is due to ISOs (Independent Sales Organizations) needing to add value to their solutions to stay competitive; tablet POS is a prime way to do this.

What’s more, with the EMV liability shift having gone into effect October 2015, now is the time to look into the latest and greatest in mPOS solutions and what they mean for your payment and transaction options. When you upgrade, you might as well go the extra mile and ensure that you’ve got the edge on your competition.

Hardware and Software Upgrades: EMV Liability Shift

EMV Acceptance

The Oct. 1, 2015 EMV liability shift is driving equipment upgrades across the industry. This shift means that retailers without payment processing equipment certified to the Europay, Mastercard, Visa (EMV) security standard — i.e., credit and debit cards featuring secure microprocessor embedded chips — are liable for any fraudulent activity committed with chip-enabled cards, instead of holding the card issuers liable. Javelin Strategy and Research estimates that U.S. businesses will invest $8 billion to become EMV compliant.

At an estimated cost of $150 to $1,000 per terminal, retailers must upgrade both their hardware and software systems to become EMV compliant. The good news is that vendors in the retail payment processing industry already have taken the crucial first step of ensuring their product offerings meet the latest standard. When undertaking your EMV upgrade, consider the following:

Enlist your vendor: Check with your POS hardware vendor to ensure that your equipment is certified to be EMV compliant.

Double-check the app: Is your software EMV compliant? From each of the Big Four card networks (American Express, Discover, Mastercard and Visa), you will need to secure EMV certification through your acquiring bank.

Now that you know what steps you will need to take, it’s time to determine your options, and to leap into the 21st century, not only to gain the edge on your competitors, but also to deliver a superlative customer experience.

Graduating from the Electronic Cash Register (ECR)

Upgrading from the traditional electronic cash register (ECR) to a mobile point of sale (mPOS) platform is one solution to addressing the new payments conundrum.

mPOS is your POS — unleashed. mPOS, also known as EPOS, generally includes a small, portable, handheld wireless device, such as a lightweight tablet or smartphone combined with a small, usually Bluetooth-based, swipe-and-chip-based payment device and payment app (and any other pertinent peripherals), so that employees can assist customers with transactions from any location in a restaurant or retail store. While traditional POS calls for fixed checkout areas, the accompanying long customer queues, and also takes up considerable floor space, mobile POS enables greater flexibility in the store or restaurant layout, while also enabling superior customer service.

One solution to the need for EMV compliance is to choose a modern tablet POS platform. Consider the following benefits of tablet POS versus ECR:

Lower total cost of ownership: While the initial cost of a tablet POS may be higher than an ECR, the mobile platform will earn back more than its investment over time. ECR does nothing more than accept transactions. With tablet POS, you not only can conduct transactions (including cash payments and returns) and queue-bust during peak volume times, but you can also “save the sale” by looking up inventory information for stockouts. In addition, the tablet POS is built to be durable for any retail or restaurant environment.

Easy to setup and use: Tablet POS is user-friendly and compatible with AndroidTM, Apple® iOS, and Windows® — the very same mobile software platforms your employees use on their personal mobile devices. In no time at all, your tablet POS can be up and running, and earning its ROI.

Expanded features: ECRs offer few, if any, features beyond basic sale and return transactions. On the other hand, tablet POS offers Bluetooth and USB connectivity so you can add on peripherals that will be useful to your associates and to your customers. Some tablet POS hardware comes with a built-in cash drawer, scanner and receipt printer, so you simply need to pick the tablet that best matches your needs to go live with your new system.

Cloud POS offers better data security: Tablet POS software backs up data to the cloud, enhancing your data security. With transactions backed up outside of the local tablet device, you can rest assured that your information is still available in the event that the equipment is lost or stolen.

Versatility: Tablet POS gives you options. Restaurants using mobile POS can generate higher table turnover and accelerate order processing during peak hours. Users also have the option to dock your tablet POS as a fixed terminal to checkout customers primarily in one location. What’s more, your tablet POS can seamlessly integrate with loyalty and rewards programs, inventory software, or workforce scheduling and optimization applications.
The Benefits of mPOS are Endless

Discover more reasons why mPOS is a wise decision.

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How Do Payments Factor into the Equation?

Many modern mPOS and tablet POS don’t require upgrading — they’re already purpose-built to accept the latest advancements in payment technologies. To be EMV compliant, your mPOS needs a dip-in card reader that holds the card to read the embedded chip until the entire transaction is complete (unlike previous cards that just needed to be swiped).

NFC (Near Field Communications) enables touchless payment applications, such as AndroidTM Pay and Apple® Pay. Customers today expect to be able to pay without pulling out their credit or debit card. These proximity-based payments offer security benefits, as your business never actually receives the customer’s card number, thereby reducing your liability.

While many mPOS devices aren’t designed to accept cash transactions without forcing the associate back to a fixed station to dock the device, some of the latest tablet POS offerings are built with a sleek and secure, wireless drawer to store cash, receipts, and other essentials. This enables you to serve a wider variety of customers, and not just those seeking cashless transactions.

In order to complete transactions, you’ll need to print off receipts on-the-fly. Tablet POS can be easily paired, or connected, with wireless, mobile printers that can be carried by, or displayed closely to, the sales representative. These wireless, mobile printers deliver a neatly printed receipt quickly and quietly, offering an end-to-end transaction experience from anywhere in your restaurant or store.

Why Choose an Ergonomic Mobile Solution?

When considering mPOS, look at ergonomic mobile solutions. These solutions recognize that some businesses need peripherals beyond the basic tablet POS, such as a combination cash drawer/receipt printer. Here’s what ergonomic mobile solutions offer:

Convenience: With an ergonomic tablet POS plus cash drawer/receipt printer, you can accept all payments anywhere, anytime. This is a big improvement over common mPOS, which traditionally only handles electronic payments.

Space saver: Ergonomic solutions reduce your POS footprint significantly. With their small size and sleek profile, these platforms are attractive and unobtrusive in your retail or restaurant environment, freeing up space in which you can add tables or expand merchandise displays.

Assist mPOS solutions: Because these ergonomic mobile solutions rely on Bluetooth technology for connectivity, they’re fully mobile when needed and rid you of tangled wires and a jumble of dongles.

Full functionality: Ergonomic mobile solutions offer robust features and functionality for a wide range of applications.

Receipt printer: Small and compact, a built-in printer lets you quickly and quietly print a receipt as soon as the transaction closes. Additionally, sometimes single accessories are needed without a full system. In this case, you should check to see if your system can support additional printers for your bar, kitchen, and other areas.

Barcode scanner: If your tablet or mobile device lacks a barcode scanner, your ergonomic mobile solution easily accommodates an optional plug-and-play scanner for reading merchandise.

Cash drawer: A secure cash drawer stores currency, checks, receipts and other important items. The size of cash drawer you choose will depend on the number of cash transactions you process a day.

Software application: To get the greatest value of your ergonomic mobile solution, pick a software application that supports the latest payment options such as NFC and EMV. This will help you to avoid another technology upgrade in the near future.

Tablet/device: When evaluating tablet and mobile device options on the market, be sure to select hardware that’s designed to process NFC and EMV payments, preferably without requiring add-ons or peripherals to do so. Choose a device that’s compatible with your preferred software application. Most software applications have a preferred operating system, however if you need a software application to be cross compatible, make sure to do your research and find a web-based solution.

Digital receipt: More and more retailers want to deliver an in-store experience that provides digital support. There are innovative, downloadable apps on the market today that are supported by many POS systems. These apps allow your customers to receive a digital copy of their receipt on their smartphones. Some of these apps even allow functionality for customer satisfaction surveys, so retailers can always get a gauge on how they are perceived by their customers.

Conclusion

As the payments landscape proliferates at a dizzying speed, retailers and restaurateurs are now facing significant pressure to keep up with the latest technology, and let consumers pay how they want, when they want. mPOS — and tablet POS in particular — is emerging as an essential means of ensuring compliance with the new EMV standard while delivering the brand-building customer experience that your consumers have come to expect.

mPOP™: An All-in-One mPOS Solution

The sleek, all-in-one mPOP is an ideal solution for businesses looking to implement mPOS. The functions and connectivity of the mPOP make processing customer transactions smooth and effective for small shops, cafes, florists, bars, and many more. Aesthetically simple and elegant, the mPOP provides the ultimate point of sale solution for the new face of mPOS.

Key Features:

Printer – cash drawer – scanner – device stand

Compatible with iOS, Android, and Windows

Cable management with multiple exit options

Cash drawer: 4 bill and 6 or 8 adjustable coin slots

Bluetooth 2.1 and USB connectivity

“Drop-In & Print” paper loading

Learn More about mPOP
August 6, 2020
Star Micronics and Marijuana Software to Offer a Simple E-Commerce Solution for Cannabis

OMMPOS adds an online ordering plugin for cannabis dispensary customers using Star Micronics mC-Print3 with CloudPRNT

Somerset, NJ – July 8, 2020 – Star Micronics, a leading manufacturer of mobile, point of sale (POS), and customer engagement technologies, is proud to announce that OMMPOS.COM from Marijuana Software, LLC has certified a number of Star Micronics hardware peripherals to support their POS software and online ordering solution for cannabis dispensaries. OMMPOS supports Star’s mC-Print3 receipt printer, TSP743II label printer, Star’s CD3 Value Series of cash drawers, and mG-Scales, to offer the full hardware and software POS solution to their cannabis dispensary customers. OMMPOS has decided to expand their offering even further to help their customers during the COVID-19 outbreak by offering a simple solution for online ordering.

OMMPOS is offering their new online ordering feature for cannabis dispensaries at $15 per month, and $1 per order, making it a cost effective and competitive solution in the market. The online ordering plugin offers an API that allows current OMMPOS customers to transfer their current menu in their POS to their new e-commerce website seamlessly, using templates to custom brand their website with their own domain name. The API also allows cannabis dispensaries using other POS software to use the OMMPOS online ordering feature. The solution is compatible with WordPress and Wix for full website customization.

When OMMPOS users set up their e-commerce website, customers can then place their order for pick-up or delivery through that site. When customers place their order, the order gets sent to Star’s mC-Print3 receipt printer using CloudPRNT. CloudPRNT will work with the OMMPOS software to store and create print jobs, and communicate status with the printer. The store owner or service providers do not need to maintain an SSL certificate for this CloudPRNT printers since the printer communicates with the server as a client.

“We are excited to be able to offer this powerful, easy-to-use solution for online ordering. It used to take a lot of technical know how to set up a website shopping cart, and until now it has been very difficult for dispensaries to keep the inventory on their website accurate,” says Raja Afrika, Co-Founder of Marijuana Software, LLC. “Now, with our push button solution, anyone can instantly add a shopping cart to their existing website or use our instant website option if they don’t already have one. Our online ordering solutions supports delivery and curbside pickup as well as online payments with CanPay.”

July 8, 2020
Why BLE Thermal Printers are Ideal for DSD Applications
Direct store delivery (DSD), selling or distributing products directly to the point of sale (POS) or point of consumption (POC), is especially popular for food, drink, and other high-volume goods. Eliminating the “middlemen” in the supply chain is most efficient, especially when products have a short shelf life or are in high demand. Manufacturers ranging from Coca-Cola® and Budweiser® to Entenmann’s® and Hallmark Cards use DSD to get products right to the store — and to shoppers faster.

One of the elements essential to a successful DSD process is to add a mobile automation solution that supports receipt and label printing. Mobile DSD solutions give drivers more time to spend on merchandising, information gathering, campaign management, and other value-adding DSD-related services, instead of having to manually create invoices and receipts.

The ability to print on-demand is also extremely helpful. For example, a driver may find that an individual store’s needs have changed, and mobile printing can quickly and easily produce accurate, up-to-date invoices, orders, pick lists, receipts, labels, and more.

Your customers rely on you for solutions that enable their mobile sales teams to work most efficiently and maximize profits. Providing reliable on-demand printing in the field, however, hasn’t always been easy. Smart solution providers are offering their customers Bluetooth Low Energy (BLE) mobile thermal printers, an ideal choice for DSD applications.

What Makes BLE Printers Different?

BLE printers support a communication range similar to “classic” Bluetooth of at least 330 feet, with significantly reduced power consumption. This feature offers operational cost savings and prolongs battery life. But perhaps an even greater advantage is that BLE printers can work with any compatible iOS device (iPhone®, iPad®, iPod Touch®) without the need for pairing. With standard Bluetooth, only one printer can be paired with an iOS device, and each user must use that specific mobile printer every day. However, BLE allows any employee to use any mobile receipt printer since no pairing is required. This feature makes BLE printers perfect for bring your own device (BYOD) environments.

Benefits of BLE

There are several benefits your clients can expect when you provide a BLE mobile thermal receipt printer for their DSD applications:

Easy to use: Because BLE mobile printers are shareable between multiple iOS devices, drivers can simply grab a printer and go without worrying about matching a particular printer to their devices. No pairing also means that drivers who aren’t tech savvy don’t have to go into their iOS settings and deal with configuring. Connections between the printer and mobile device are handled automatically by applications, so the user can just open an app and print from there. Ease of use also extends to fast and simple paper loading, with printers offering “drop in and print” roll changes.

Smaller, Portable Footprint: A mobile printer needs to be compact and lightweight. Drivers use these printers all day, so they need something small and easy to carry. There are BLE mobile printers that fit easily in the palm of one’s hand and can be worn comfortably on a belt clip. Some weigh about 1 ounce or less, including the battery.

Reliability: Productivity depends upon consistent device performance. BLE printers deliver high-quality print resolution, ensuring your driver has a clean and readable receipt every time. BLE printers also have high mean cycles between failure (MCBF) rates, with the ability to print millions of lines before requiring maintenance beyond paper changes. In addition, durable print heads can last for 30+ miles of printing.

Battery Life: Related to reliability, don’t under estimate the importance of battery life. DSD drivers’ long shifts mean that printer batteries need to last. Look for BLE printers that offer at least 10+ hours of battery life. A good BLE printer will also have a USB port and cable for convenient charging with any mobile device USB power adapter or PC USB port.

Must-Have Features

When you are looking for the best BLE mobile printer for your customers, make sure it has the right features to meet the greatest variety of printing needs.

Direct Thermal Printing: With thermal transfer or impact printing, the print head comes into contact with an ink ribbon to produce text. Direct thermal printing eliminates the need for a ribbon, as the print head contacts the thermal paper and produces text through a heat reaction. There are several reasons why direct thermal printing is the best choice for mobile printing and in particular for the fast-paced environment of DSD. The only consumable is the paper, which saves time and maintenance (no worries about having to change ribbons) and is more economical, providing significant cost savings. Direct thermal printing also produces a higher resolution than thermal transfer, creating crisp, legible receipts. They print faster as well, with some printers offering speeds of 1 to 2.5 inches per second. In addition, they operate quietly, which is a necessity when working in a customer’s store.

Connectivity: Besides BLE 4.0 for use with any iOS devices, it’s helpful to also have standard Bluetooth 3.0 for use with Android and Windows devices as well as iOS. In BYOD environments, some users may not have an iOS device to take advantage of BLE, so having a backup means of connectivity is wise.

Backlit Display: These printers may be used in bright sunlight conditions, and a backlit LCD is easier to read.

Versatility: A good BLE printer should offer 1D and 2D barcode support to suit a range of printing needs. There are also BLE printers that offer adjustable paper width for greater flexibility. Some printers also provide special capabilities such as a “de-curl” feature for smooth and flat receipts.

Durability: Mobile printers need to be able to withstand tough working conditions and various environments. An ingress protection (IP) rating will tell you about the level of the printer’s resistance to dust and moisture. The first digit refers to dust protection, and the second digit refers to protection against liquids (everything from raindrops to soda spills). The higher the digits, the greater the resistance. Also look for printers that have a drop test rating of 3 to 4 feet to see whether they can withstand a fall to pavement or a store floor.

And of course, it’s good to look for a product backed by a warranty that will help you maximize your profits as a value-added reseller.

Other Industries that Benefit from BLE Printing

BLE mobile thermal printing isn’t just for DSD applications. It will benefit any of your customers within an industry or corporation where employees use devices of their choice for BYOD environments. Any workplace that uses a pool of printers for a fleet of mobile workers will appreciate the “grab and go” convenience of not having to pair specific devices. A great example of this type of workplace is a taxi, limo, or rideshare service. BLE mobile printers can also be an economical choice for linebusting in retail stores or faster service in restaurants.

Give Your Customers the Best Choice

A BLE thermal receipt printer for DSD applications is the most sensible option for your manufacturer customers. Set their DSD drivers up for success with a printer such as the Star Micronics SM-L200 and the new Star Micronics SM-L300.

Providing solutions that address your clients’ pain points and increase their efficiency will help cement your role as a trusted business advisor. They need your guidance when it comes to technology — helping them find the very best solutions for their applications will establish you as a true partner that has their business’ best interests in mind, not just someone who sells technology.

Partnering with an industry leader in mobile printing technology can help you stay on the cutting edge of technology and provide your clients with state-of-the-art solutions that can give them new operational efficiencies and a competitive advantage.

About the SM-L200 and SM-L300

SM-L200

The SM-L200 supports Bluetooth low energy (BLE 4.0) technology for all iOS mobile devices such as the Apple iPad®, iPhone® and iPod touch®. Its compact and lightweight design make this two-inch portable printer perfect for a wide range of applications from queue busting in retail and hospitality to home delivery 58mm wide invoicing.

The SM-L200 is the first portable printer currently on the market which offers the ability to connect any Apple, iOS BLE compatible device without having to pair to it. With no limitation on the number of devices connected, BLE is the perfect solution for BYOD (bring your own device) environments that does not require any certification or prior authorization from your iOS operating system. In addition to the BLE feature for iOS, the SM-L200 is Bluetooth (3.0/ 4.0) compatible with all operating systems (Windows, Android, and iOS).

SM-L300

Always leading – always innovating, Star Micronics is proud to introduce the SM-L300, 3-inch portable printer. This addition to the SM-L series of Bluetooth low evergy portable printers allows users to connect to any Apple iPad®, iPhone®, or iPod touch®, iOS BLE compatible device without having to pair to it. With no limitation on the number of devices connected, BLE is the perfect solution for any environment using multiple devices for mPOS printing. In addition, it requires no certification or prior authorization from your iOS application. The SM-L300 is Bluetooth (3.0/4.0) compatible with all operating systems including Windows, Android™, and iOS.

Ready to learn more about BLE thermal printing? Get your copy of our free eBook, “Why BLE Thermal Printers are Ideal for DSD Applications” now!

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July 7, 2020
3 Benefits of a Tethered Connection Between a Restaurant POS Tablet and Receipt Printer

Restaurant technology is evolving extremely quickly. Gone are the days of taking orders by hand on a paper tablet and punching entries into a legacy point of sale (POS) system. Clunky POS terminals have been replaced by sleek tablet-based POS systems, complete with integrated sales, menu, and loyalty information.

As the hospitality industry leverages all of the benefits that mobile point of sale (mPOS) has to offer, one thing is more important than ever: connectivity. In today’s blog post, we will explore how a tethered Ethernet connection between a restaurant POS tablet and a receipt printer can benefit restaurants in three major ways.

1. Steady Network Connection

A tethered connection – or a direct connection from the POS tablet to a restaurant’s Ethernet network – is very important because it means one thing: reliable connectivity!

A steady network connection is an absolute gamechanger when it comes to any restaurant and retail business, as Wi-Fi signals tend be weak and unstable in physical brick-and-mortar locations. Why is this? According to Infovista,

“Wi-Fi signals are notoriously sensitive to the surrounding environment… Construction materials, nearby sources of interference, even the products on the shelves can attenuate Wi-Fi signals.”

When you choose a POS system that includes a dependable tethered connection that runs from the receipt printer through to the POS tablet, you eliminate the need to worry about Wi-Fi signals all together. Using this setup can also provide an added bonus: By selecting a receipt printer that provides both Ethernet connection and power to the tablet, restaurants can experience a true “two-birds-one-stone” situation in terms of streamlining their POS and boosting its reliability and functionality.

2. Prevent Downtime

When it comes to any business, and especially restaurants, time is money. Processing transactions and turning tables quickly means more profit for the business and happier customers who are more likely to return to the restaurant. When running a business smoothly is a top priority, one thing can be very dangerous: downtime.

If a restaurant relies on an unstable Wi-Fi network to process transactions and close tabs, downtime can unfortunately become a regular occurrence. Choosing a POS system with a receipt printer that provides both wired Ethernet access and power to the tablet means that restaurants can mitigate the risk of network downtime and keep business flowing smoothly because they are avoiding network disconnection, as well as the possibility of the tablet running out of charge.

Two of the most important things to patrons are a restaurant’s food and its service. Ensure you are providing smooth, timely, and high quality service by implementing tethered connections at the POS.

3. Space and Cost Savings

Just like avoiding downtime is critical to a restaurant’s operations, reducing expenses and creating a clean, cohesive aesthetic is also important. A tethered connection between the receipt printer and the POS tablet can help you do both of those things.

With a tethered connection between the receipt printer and the tablet, Ethernet connection and power are routed through one cable, so you have fewer cables and adapters to purchase and manage. This not only saves money but also provides a tidier, clutter-free look at the POS which is a place where you have the opportunity to make a positive impression on many customers, especially those that are simply popping in to quickly pick up their online ordering order.

Looking to modernize your restaurant and take advantage of online ordering?

Download our free eBook, “Is Your Restaurant Ready for the Growing Online Ordering Trend?” now!

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SteadyLAN® for Tethered Connections in Restaurant POS

If you are interested in the benefits that a tethered connection between the receipt printer and restaurant POS tablet can offer, look no further than Star Micronics’ SteadyLAN®!

Star’s unique SteadyLAN® technology (patent pending) makes unstable Wi-Fi signals a thing of the past! SteadyLAN, available on certain mC-Print models and designed for iOS, Android, and Windows devices provides direct cabled control of the printer and attached peripherals, as well as Ethernet provision to the tablet, from the wired Ethernet port of the printer.

For locations where Wi-Fi connectivity is not possible or unreliable, this new technology is a world-first, providing the stability of a cabled LAN connection for tablet POS systems. By connecting the SteadyLAN-compatible printer to the Internet via wired LAN and connecting the printer and a tablet with a Lightning-USB or USB-C® cable, the device can use the Internet without Wi-Fi communication. At the same time, the tablet can communicate with the printer via USB or LAN and can be charged from the printer.

To more about SteadyLAN, click here or watch the below video:

Which Printers Include SteadyLAN?

SteadyLAN is available on certain models of both the mC-Print2 and the mC-Print3.

mC-Print2

2” thermal receipt printer
Easy setup
Guillotine auto-cutter
Bluetooth, USB, Lightning, LAN, CloudPRNT
Cloud ready
SteadyLAN™technology available on model: mCP21LB

Learn more about mC-Print2

mC-Print3

3” thermal receipt printer
Simple user experience
Easy to integrate through common SDK
Bluetooth, USB, Lightning, LAN, CloudPRNT
IPX2 splash-proof design
SteadyLAN™ technology available on models: mCP31L and mCP31LB

Learn more about mC-Print3

Star Micronics is proud to offer a full range of restaurant POS solutions for tablet POS, online ordering, back-of-house, and more.

Download Restaurant Brochure

June 30, 2020
Star Micronics Introduces POSShield Protective Barrier for SMB Retailers and Restaurants

A professional, affordable, and adaptable sneeze and virus-protection guard designed for mPOS

Somerset, NJ – May 26, 2020 – Star Micronics, a leading manufacturer of mobile, point of sale (POS), and customer engagement technologies, is proud to announce the addition of the POSShield protective barrier to its product portfolio for SMB retailers and restaurants.

The POSShield, which acts as a sneeze guard and limits the spread of germs, is placed in between the cashier and the customer, and is comprised of a durable steel frame and a protective plexiglass partition. Measuring 30” wide and 33” tall, the POSShield is an ideal size for SMBs with limited counterspace, as each shield protects one cashier. Additional shields may be purchased to accommodate multiple cashiers. Designed for today’s businesses, the POSShield is adaptable and compatible with any existing POS or mPOS terminal.

The POSShield features a sturdy base plate with no countertop mounting or drilling required, making it easy to install and relocate. With a focus on mobility and reusability, the POSShield can be easily reinstalled for future use cases including flu seasons, changes in store setup, and more. The gap in between the sneeze guard and the countertop enables the safe passing and scanning of products and can be adjusted to fit a cashier’s needs. Payment pin pad terminals can be mounted to the pole if needed, and supplies are included to mount the shield to the countertop, if desired.

Learn More about POSShield

“We understand the needs of businesses everywhere are changing rapidly,” said Michael Hanson, Executive Vice President of Star Micronics. “The POSShield provides the professional and reasonably priced protection businesses and consumers need now, as well as the ability to be easily reused well into the future.”

Free Resources During COVID-19 & Beyond

Now more than ever, safety is a priority in retail and hospitality environments. Star Micronics is proud to offer a line of solutions and resources for businesses during this challenging time, designed to keep consumers and employees safe, as well as mitigate business impact caused by COVID-19.

Visit Our Health & Safety Toolbox

May 26, 2020
How to Select the Best POS Hardware System for SMB Customers
As a reseller, your SMB customers rely on you to introduce them to affordable, yet high quality point of sale (POS) hardware systems that meet their exact needs and are built for the future. With so many options available on the market, it is wise to have a set of guiding principles to help you in your search for the ideal solution. Read on to discover five key considerations to keep in mind while helping your customers select the best POS hardware system.

Key Considerations: How to Select the Best POS Hardware System

1. A Full Solution Provider

These days, there are many moving parts involved in the POS and your customers don’t want a piecemeal solution from multiple vendors; they want a one-stop shop. With tablet-based POS growing in popularity, connectivity options between the POS terminal, receipt printer, and all peripherals is imperative. And depending on the industry, your customer may have more specific needs. For example, a café may have a need for not only a stationary POS, but a separate station for to-go orders that can accommodate online ordering and linerless labeling.

To best meet these wants and needs, choose a hardware manufacturer that offers everything from receipt printers and label printers, to all-in-ones and tablet POS stands. An added bonus is a manufacturer that can also provide a steady supply of authentic consumables like receipt paper, a variety of labels, and ink ribbons.

2. The Right Technology

Like we mentioned above, in the age of mobile POS (mPOS), technology really matters. It’s important to make sure that the hardware system you propose to your customer has the proper connectivity and interfaces to ensure every piece of the puzzle – from the tablet and the receipt printer to the cash drawer and barcode scanner – work together seamlessly.

Technology extends beyond hardware, though. It’s important to choose a hardware manufacturer that has software on their radar, as well. What does this look like? One thing to look for is a hardware provider that has an easy-to-integrate SDK for their product line, and it’s also important to look at what software integrations the provider has available. You’ll want to be sure to propose a solution to your customers that is already integrated with their POS software company, and choosing a hardware manufacturer with industry-leading integrations is a sure-fire way to do so.

Value-added technology can also provide great benefit to your customers. Some hardware manufacturers offer free marketing tools, like easy-to-use, cloud-based customizable receipt marketing, which can set the solution apart from competition.

3. Quality Counts

A wide product portfolio and robust technology features are great, but to be truly worthwhile they need to be reliable. Be sure to choose a reputable POS hardware supplier that thoroughly tests products and offers high quality options like fast and dependable printers, durable cash drawers with reinforced strength, and more. Make sure that the high-quality hardware is also backed by a strong included warranty, and the ability to purchase extended warranties for a hassle-free future.

4. Ready for Today and Tomorrow

Another important consideration is the lifecycle of the POS hardware solution you will be proposing. Will this solution work for a year or two, or is it designed to be compatible with POS trends years down the road? A good rule of thumb is to work with POS hardware manufacturers that offer a future-proof solution that will work for years to come no matter what POS trends come our way.

Some future-proof features to look for are:

Flexible and modern connectivity options that mean the POS hardware can work with multiple operating systems and device types.

Related to the first point, choosing hardware that can physically accommodate a wide range of POS options is a smart idea. For example, a tablet POS stand that allows tablets to be VESA mounted means even if the customer changes their tablet of choice down the road, their other hardware will still work.

A sleek, modern, and functional style that will match the customer’s store aesthetic for a long period of time. An example of this is a tablet POS stand that features clean cable management, the ability to tilt to capture customer signatures, and space to be custom branded for marketing purposes.

5. The Price is Right

Last but not least, affordability is no doubt an important consideration when it comes to helping your customer choose the best POS hardware system. A good rule of thumb is to choose a hardware supplier that offers a variety of hardware in a range of prices. Keep in mind the hardware options with the lowest price tags may not be the most affordable in the long run. To ensure your customer is getting the most bang for their buck, be sure to deeply research quality, warranty options, and the ability to seamlessly work with the POS technology trends that will emerge in the years to come.

We hope that these tips help you identify the best POS hardware system for your SMB customers that feature the style, technology, and quality required – at an affordable price tag.

mUnite: A POS Stand Built for the Future

The Star Micronics mUnite tablet POS stand is a great example of a piece of dependable, stylish POS hardware that is designed to work well into the future. The mUnite – which is compatible with the Star Micronics mC-Print3 , mPOP™, TSP143III, and TSP654II – features:

Universal VESA mounting

mUnite Stand

Hidden cable management

Compatibility with any iOS, Android, and Windows tablet or touchscreen computer (device, enclosure, and printer not included)

Easy-to-tilt functionality for customer interactions

The ability to support a second screen to display price, marketing messaging, and more

Click here to learn more about the mUnite.

Star Micronics is proud to offer a full line of POS hardware for today’s businesses.

Download Product Catalogue
May 14, 2020
5 Ways Ergonomic mPOS Solutions for Large Retailers Increase Sales and Boost Customer Satisfaction
Consumers, increasingly accustomed to online and mobile shopping experiences, have developed new expectations when shopping in physical stores. They expect sales associates to be able to access their purchase histories and other information so offers and services can be tailored specifically for them, making their shopping experiences more personalized and convenient. Smart retailers are looking for ways to meet these expectations, and go above and beyond to delight customers with in-store customer experiences unlike anything that online shopping could provide. For large retailers, mobile point of sale (mPOS) technology is a key enabler in providing these experiences.

Tablets used in mPOS applications should have a stylish, sleek design that demonstrates a modern and relevant brand. It’s more than just about appearance, however; mPOS solutions need to be ergonomic so sales associates can carry and use them throughout a shift without fatigue. Tablet solutions should also be versatile, empowering your staff with the information and applications they need to engage customers who are using smartphones in-store to research products or comparison shop.

There are five basic ways ergonomic mPOS solutions can help large retailers increase sales as well as customer satisfaction:

Line busting

The Star Micronics mPOP all-in-one is an ideal ergonomic mPOS solution.

Staff empowerment

Space saving design

Fast and secure transactions

Improved customer experience

Line Busting

Today’s consumers want what they want, when they want it — including a checkout process that is as easy in the store as it is online. Some shoppers will abandon their intended purchases rather than waiting on long lines. Furthermore, a study by Omnico Group revealed more than 77 percent of consumers say they are less likely to return to a store where they encountered long lines.

Mobile point of sale solutions help retailers better manage store traffic and shorten lines at stationary checkout counters. With mPOS, employees can use tablets to complete sales and process payments anywhere in the store, and will also have the ability to provide customer service outdoors at sidewalk sales or pop-up shops. Service on the spot, with less of a wait, makes the shopping experience more convenient and pleasant, and decreases the potential for customer dissatisfaction and lost sales.

Moreover, when mPOS gives customers the option to pay for merchandise at the point of decision, they are less likely to change their mind about purchasing your product — which can mean more revenue. Line busting supported by mPOS technology also simplifies another process that can negatively impact the shopping experience — merchandise returns. With mPOS solutions, retailers can accept returns in store aisles or use an mPOS solution to set up a temporary additional lane for returns at the customer service counter. This is an especially useful option during a period of high volume returns such as after the holidays. This also helps create a positive experience for customers, and perhaps, make them more likely to replace unwanted items with new merchandise and return to the store in the future.

Download the full eBook, “5 Ways Ergonomic mPOS Solutions for Large Retailers Increase Sales and Boost Customer Satisfaction.”

Staff Empowerment

Customers have high expectations about sales associates who assist them in brick-and-mortar stores. After all, if shoppers can go online to access their purchase histories, a list of items that they browsed, updates on their loyalty rewards, order status, and shipping information, why can’t in-store staff? Consumers also expect sales associates to have in-depth product knowledge, or at least be able to access information. If a shopper can look up information on his smartphone, the sales associate should be able to do the same.

mPOS technology puts all of this information at sales associates’ fingertips. Using their tablets, the sales staff is empowered to respond quickly to customers’ needs. They can provide immediate answers to questions about product prices and availability by utilizing mPOS devices to tap into the POS and inventory management systems. If the items they are looking for are out of stock, a sales associate can check availability at other stores or warehouses and have it shipped, saving the sale.

Equipping sales associates with mPOS means the best of both worlds for customers shopping in-store: they have access to the information they need to make their purchasing decisions as well as face-to-face service and interaction with friendly sales associates.

Reduced Footprint

In addition to better, faster, more customer-centric service, ergonomic mPOS solutions have another advantage: a small footprint. Unlike traditional POS hardware, these solutions can be used anywhere and, when set up as a stationary POS terminal, they are much smaller. Since they require less space on the counter, there is typically room to display impulse items or signage in an organized, aesthetically pleasing manner. An ergonomic mPOS configuration also will eliminate the need for multiple cables, which can detract from a store’s overall aesthetic appeal, as well as make it more difficult for employees to maneuver their way around the POS station.

Increased employee comfort and the potential for improved employee performance is another practical advantage of mPOS technology. For store associates, operating large or bulky POS equipment in a cramped area can be uncomfortable and may lead to mistakes or damaged merchandise.

Fast, Secure Transactions

A more organized checkout area, thanks to mPOS, can help sales associates total sales and serve customers more quickly. That’s just the tip of the iceberg of mPOS advantages when it comes to payments. Advanced mPOS solutions support a variety of payment types including quick, secure, contactless payments powered by near field communications (NFC) used in mobile wallets like Apple Pay, Android Pay, and Google Pay. mPOS tablets and other devices can also accept EMV chip card payments that help protect against fraudulent payment card transactions.

An mPOS tablet can also include a scanner that enables sales associates to scan barcodes or QR codes from a paper or digital coupon, so discounts can be applied. When loyalty rewards programs are integrated with your POS system, this information will also be available to sales associates via mPOS devices, so they can communicate points totals or help customers redeem their points for rewards. mPOS solutions can also include mobile printers so customers can still receive a paper receipt — even a receipt imprinted with coupons, surveys or other messaging — from anywhere the transaction takes place on the sales floor.

Improved Customer Experience

Although there is competition from e-commerce and other channels, shoppers still primarily choose physical stores to make their purchases. The latest U.S. Census Bureau e-commerce sales statistics show e-commerce is less than 10 percent of total retail sales. The competition is primarily with other brick-and-mortar retailers who are also trying to provide an “online” experience to shoppers in their stores.

Using data collected from all channels, sales associates can engage customers with relevant suggestions based on past purchases, asking if they’ve seen a designer’s new line or if it’s time to upgrade an electronic device purchased at their store. Sales associates can also upsell or cross-sell, suggesting additional items that can complete a purchase, helping shoppers feel more pleased with their new merchandise — and increasing revenue for the retailer.

mPOS also helps retailers continue to fill their customer databases or customer relationship management (CRM) solution with information that helps them better understand their markets. This helps with merchandise replenishment and demand forecasting, which means customers are rarely disappointed because they can’t find what they’re looking for.

Discover the full multitude of benefits that ergonomic POS solutions provide large retailers.

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April 30, 2020