Tag: Restaurant & Hospitality

SaaS & More: Different Business Models For Software Developers
SaaS, HaaS, and On-Premises: Different Go-to-Market Models for Software Developers and ISVs

Independent software vendors (ISVs) and developers devote time, attention, and resources to developing applications that address their markets’ challenges and pain points. An ISV’s success depends on achieving those objectives. However, it’s equally important to determine the best way to deliver software to consumers and take it to market.

The Software as a Service (SaaS) model is an increasingly popular choice. Grand View Research predicts the SaaS market, valued at $165.9 billion in 2021, will grow at an 11% compound annual growth rate (CAGR) through 2028 to reach more than $382 billion, while overall software growth predicts a 4% CAGR in the same timeframe.

The benefits to users, developers, ISVs, and their partner channels are driving SaaS growth faster.

The Benefits of SaaS vs. On-Premises
SaaS has several advantages over on-premises software delivery for users. Compare the two options, point-by-point:

Maintenance: When a business buys a software license and uploads an application onto an on-premises server, that business is responsible for software maintenance, patches, and updates. With SaaS, the vendor typically handles software maintenance at no added cost, making it easier on customers.

Upfront costs: SaaS usually offers users more flexibility with lower upfront costs. It’s perfect for businesses just starting, or those looking to reallocate funds to other focuses like R&D. Users often pay for the first month to begin using the software, plus a one-time integration or onboarding fee. SaaS pricing models often enable lower costs than paying for the software outright.

Free trials: One SaaS business model example allows ISVs to use a product-led marketing strategy. Users can try the software risk-free to ensure it meets their needs and provides value – and when it does, they can subscribe with just a few clicks. This option isn’t possible with on-premises software.

Flexibility: Technology is advancing at a fast pace. So much so that it’s hard for some on-premises software users to get their money’s worth from a license before the application is outdated. SaaS software vendors can add features and update their software with the times, allowing users to take advantage of the latest and greatest tech.

Remote access: SaaS products usually reside in the cloud, allowing users to log in and use them from internet-connected devices. On-premises software requires a VPN or other means of securely connecting to the server to use it remotely.
SaaS Business Model Benefits ISVs & Channels

The SaaS business model also has benefits for ISVs and their channels. SaaS solutions are already provisioned. In many cases, users can install them on their own and get up and running in minutes, saving your team time.

SaaS products also typically reside in a multitenant, cloud environment, helping keep your costs low and allowing you to scale up or down easily. Developing via microservices architecture in the cloud also makes it simple for you to create and test new features. You can have multiple instances and migrate incrementally to minimize risk and disruption.

Additionally, ISVs and their channel can benefit financially by the ability to build a steady, monthly recurring revenue stream (MRR) from SaaS subscriptions. With a solution customers love, MRR will build as sales reps close additional deals. It’s a much easier path toward growth than making one-time sales, and it helps level out cash flow.

Keep in mind, however, that some markets prefer on-premises software. Examples include embedded point-of-sale (POS) software, MedTech solutions that must be installed in healthcare facilities, and railroad or intermodal transportation signaling. The key is to know your market and the delivery method they require.

SaaS with HaaS: Bundle Software and Hardware

Another option ISVs should consider, particularly for complex business applications, is to take your software to market by bundling it with hardware. Users appreciate simplicity. Bundling eliminates the need for them to find hardware certified with your solution that provides them with the necessary functionality. They also have the assurance that everything works together the way it’s supposed to out of the box.

Moreover, depending on the business model you choose, you may be able to offer users Hardware as a Service (HaaS) as well as SaaS. This may be even more attractive to customers as they “lease” your software and your integrated hardware, sparing them the hassles of seeking out and buying any hardware. Bundling HaaS and SaaS can bring you considerable revenue you can rely on.

If the bundle is relatively easy to deploy and set up, you could consider selling directly. However, if it requires IT expertise, you may benefit from selling the bundle through a channel that can provide the end user with the proper service and support. Another option is to work with a value-added distributor that bundles solutions for ISV and hardware partners. In either case, partnerships are vital to raising brand visibility and increasing SaaS or on-premises software sales. Make sure you and your partners are on the same page with sales goals, responsibilities, pricing, and margin to build a mutually beneficial relationship.

How Does Inflation Factor in Your Decision?

If you’re about to launch a new solution in an uncertain economy, it’s wise to factor that into your launch strategy. An economic downturn may make pricing models for SaaS or HaaS solutions more attractive to end users because it allows them to upgrade or refresh their technology without significant capital expenditure. It can enable them to make IT a manageable monthly operating expense, which can have tax benefits.

Suppose your application is designed to save money, such as offering automated processes that help decrease labor hours, incorporate self-service, or solve other pain points in your market. In that case, more businesses could choose your solution because of an economic downturn based on the ROI.

Also, remember the software delivery cost to your organization, whether SaaS, a HaaS bundle, or on-premises, and choose to take your application to market most cost-effectively and successfully.

As always, making an informed choice that’s best for your business and market makes all the difference.

Thinking about bundling with Star?

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October 3, 2022
Star Micronics to Showcase Their Latest Solutions at VARTECH 2022
Star will feature its extensive line of innovations at VARTECH 2022 in Orlando, FL, including the latest mPOP® & TSP143IV solutions.
Somerset, NJ – August 31, 2022 – Star Micronics, a leading manufacturer of mobile, point-of-sale (POS), and customer engagement technologies, is excited to show off its latest technology at BlueStar’s VARTECH 2022 show, held in Orlando, Florida, September 12-13, at the Rosen Shingle Creek.

The VARTECH conference is the prime opportunity for value-added resellers to cultivate thriving and rewarding business relationships with hardware manufacturers and software solution providers. Despite current supply-chain issues, Star Micronics has worked hard to meet market demand, assist channel partners, and provide innovative benefits to many retail verticals.

Star has launched a variety of modern POS and self-service solutions since the last VARTECH conference and will be showcasing:

The return of the mPOP® with new direct iOS connectivity for all-day use.

The acclaimed TSP143IV in two models; the TSP143IVUE with Android Open Accessory (AOA) support and a USB/LAN dual interface, and the TSP143IVUW with USB-C and dual-band WiFi connectivity.

A kiosk printing solution that uses repositionable linerless label paper, the SK1-311 SK.

Three models within the mG-T series of POS scales, the mG-T12, mG-T30, & mG-T60; ideal for shops, grocery stores, and farmer’s markets.

The extensive new line of mUnite modern tablet display stands and mounts.

New WiFi-loving models of the popular mC-Print2 & mC-Print3 series; two thermal printing solutions from the state-of-the-art mCollection®.

A wide variety of popular accessories, consumables, and portable thermal printers.

Want to see Star outside of the tradeshow floor? Star will host a Sunday night reception from 6 – 9 pm with a Star Patio Soiree under the beautiful Floridian stars! They’ll also participate in Monday’s International Food Fest by the Ice Wall with light-up cornhole. On the final night, Star will be jammin’ in the Bob Marley VIP section upstairs during the Universal City Walk Block Party. The fun will be had by all!

“Star Micronics has been investing in several areas to help channel partners succeed. Following our ‘Always Leading, Always Innovating’ decree, this includes diversifying and expanding our product offerings and bolstering our supply chain operations and sourcing. Globally, Star has been strategic, expanding manufacturing capacity aggressively… Star is dedicated to providing our channel partners with a full solution suite.”

Mike Hanson, Executive Vice President of Star Micronics America
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About Star Micronics

Star Micronics, a world’s leader in point of sale, has designated a portfolio of printing, secure cash management, scanners, scales, stands, and customer engagement solutions for any retail or hospitality establishment in POS and mPOS environments. Embracing the mobility wave, Star’s complementary SDKs allow users to utilize Star in tandem with Android™, iOS, iPad®, and iPhone® devices to generate receipts, Chit, and labels for its printers. In addition, Star Micronics is always leading and innovating, enabling web-based printing solutions, including remote cloud printing, wireless cash drawer solutions, proximity-based printing, and secure cash management. For more information, visit www.starmicronics.com or follow us on Facebook, Twitter, YouTube, or LinkedIn.

Media Contact:

Christin Dorner

Star Micronics America, Inc.

cdorner@starmicronics.com

848-216-3318
August 31, 2022
The Future of The Hospitality Industry is Connected

The future of hospitality is connected, and for many tech-enabled businesses that offer alternative dining and shopping experiences, that future is already here. Companies need new technology to reach customers and give them convenient ways to purchase products and services. As consumers acclimate to mobile and online reservations and ordering, advanced hospitality technologies facilitate a seamless and enjoyable customer experience.

How SaaS Impacts The Restaurant and Retail Industry

The hospitality ecosystem supports an array of technology solutions. Single-suite providers can simplify point-of-sale (POS) deployments, from hardware devices to cloud-based tools, through subscription-as-a-service (SaaS) models. SaaS models are increasingly popular in hospitality due to their cost-effectiveness and flexibility.

Subscription services enable merchants to pay for hardware and software monthly instead of making an upfront investment. These services include automatic upgrades or enhancements that keep technology up to date. Many of these services provide ongoing IT support.

Hospitality leaders, attracted by lower costs and extended lifetime value, choose single-suite SaaS partners with cloud-based tools and connected commerce solutions. In addition to easy installations, remote management, and IT support features, SaaS solutions offer regular software updates, hardware swap-outs, enhanced security, and flexible, customizable software.

Conquering Omnichannel Order Management with Cloud-Based Technology Solutions

Consumers have spoken! The future of retail and hospitality is omnichannel, cloud-based, and connected. Is your business prepared?

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Implementing Omnichannel Ordering

Remote manageability is just one facet of hospitality’s connected future. Restaurateurs and hoteliers have added online and mobile ordering in record numbers to meet consumer demand for touchless experiences. Omnichannel solutions provided these during Covid-19, but their convenience and ease of use have made them permanent fixtures in the hospitality landscape.

In the pandemic’s aftermath, omnichannel ordering is an expectation, not an exception, for consumers. However, as many business owners have found, implementing omnichannel ordering adds complexity to business operations and requires staff to be mindful of both online and in-store order flows. To keep operations running smoothly, hospitality businesses need many tools to create a cohesive, connected workspace.

Cloud-Based Operations

A cloud technology system will keep your business running smoothly by providing solutions that work well together, such as cloud printing. Used by retail and restaurant owners, cloud printing seamlessly expedites and organizes online ordering. Additionally, these agile systems are easy to integrate and deploy as you scale your business.

CloudPRNT technology from Star Micronics sends online orders directly to your kitchen printer and is supported by an array of devices and peripherals, including the TSP143IV, mC-Print2, and mC-Print3 thermal printers. These thermal solutions are compatible with POS scales, scanners, and cash drawers with many connectivity options, such as Lightning and USB connection, Bluetooth, LAN, WLAN, and more. They are also easy to integrate with POS systems.

Mobile and Online Ordering

The mC-Print2 & mC-Print3

Currently, online food ordering accounts for about 40% of total restaurant sales in the U.S., and researchers expect these numbers to continue to climb. Restaurants with an online ordering system tend to raise their takeout profits by 30% over those that do not. In 2022, the number of Americans using apps to order food and other groceries is expected to rise from 27.9 million to 30.4 million. In addition, about 92% of all top-performing restaurants offered mobile order-ahead and loyalty rewards programs, or a combination of both. If your restaurant is not giving the consumers what they want, you’re missing out on some serious revenue. With the right technology, it’s easy to add mobile sales and online ordering to your business.

Let’s take a look at some technologies that help boost efficiency and customer satisfaction:

Printers

Embrace cloud-based solutions and online ordering with Star Micronics’ reliable Cloud Ready thermal printers. A receipt printer that connects to your cloud- or web-based point-of-sale software is a must-have. Cloud Ready printers reliably print orders directly to the kitchen as they come in.

CloudPRNT technology from Star Micronics sends online orders directly to your kitchen printer and is supported by an array of devices and peripherals, including the TSP143IV, mC-Print2, and mC-Print3 thermal printers. These thermal solutions are also compatible with cash drawers, POS scales, and barcode scanners. They’re offered with multiple connectivity options, such as Lightning and USB connection, Bluetooth, LAN, WLAN, and more, and Star makes integration with your POS software a breeze.

The TSP143IV Thermal Receipt Printer is Cloud Ready

Labels

While labels may be the last thing on your mind, equipping your cloud technology suite with the proper labeling capabilities is vital when completing your connected workstation. Whether your business requires traditional or linerless labels, ensure you have the appropriate solution. You may need food service and delivery labels, like tamper-proof labels or labels showing nutritional, shipping, or inventory information.

Traditional label printing solutions like the TSP743II or repositionable linerless label printers like the TSP654IISK are high-speed graphics printers able to connect to supported cloud- or web-based software. Food orders with special dietary requests can automatically be printed on takeout or delivery labels. Linerless labels are sticky but can be removed and re-applied following an online order from start to finish. These methods can help prevent potentially devastating mistakes.

The TSP654IISK Linerless Label Printer

Payment Solutions

Connected hospitality businesses also need flexible, cloud-based payment software that supports many traditional and mobile POS systems and payment schemes. When linked to omnichannel ordering, these software applications enable customers to pay in-store, online, and via mobile apps using credit cards and mobile wallets.

Contactless POS systems support mobile wallets, wearables, and contactless cards, meeting consumer demand for touchless payment methods. Mobile payment applications that support pay-at-table solutions are popular fixtures in stores and restaurants.

As you search for the right payment solution, look for technology compatible with leading operating systems and interfaces and consider Star Micronics. From contactless payments to paper checks – and everything in between – Star solutions support various payment software applications. Star also has a high-quality selection of portable printers, which may be precisely what your business needs.

Star’s Line of 2D Precision Barcode Scanners

Barcode Scanners

Star’s 1D/2D barcode scanners perfectly fit omnichannel hospitality environments. These drop-resistant scanners are accurate when scanning barcodes or QR codes on paper, screens, or uneven media. The wireless handheld model has up to 12-hour battery power, and the white models are made with antimicrobial agents, helping to reduce the spread of germs and bacteria.

These highly reliable scanners can also be used in a warehouse setting to scan items on the floor for inventory purposes or to locate orders, product details, and stock availability. Scanner technology also helps businesses streamline everyday necessities. Check out this article for more information.

Get Advanced Omnichannel Solutions Today!

If you want to be part of hospitality’s connected future, partnering with a single-suite technology provider will help your business scale. Advanced omnichannel solutions, coupled with front- and back-of-house systems, will securely and efficiently manage orders across multiple channels, driving efficiency and growth.

Your single-suite provider will simplify integrations, keep your systems running optimally and meet all your technology needs. Contact your Star Micronics representative today if you’re ready to take your business into the future.

Contact Star Now

August 26, 2022
5 Essential Pieces of Kitchen Technology for a Successful Restaurant
Restaurants are adding new technology like never before, especially in light of the buzz around exciting innovations like AI-enabled ordering, drone deliveries, and ghost kitchens.

Investing in the right restaurant technologies can be the key to success for many restaurants, especially multi-location chains. In fact, 71% of food service companies surveyed in North America believe digital transformation is the most important factor towards agility.

But one area that is often overlooked is kitchen technology. And it shouldn’t be.

If you want to run an efficient and profitable operation, your kitchen needs tools in place to help you keep up with the high volume of orders coming in. Getting the right tech in place will make your chefs’ and line cooks’ lives a whole lot easier.

Every piece of your tech stack needs to speak the same language and integrate seamlessly for efficient operations and a consistent customer experience. These five essential pieces of kitchen technology will help you build that consistency and improve every area of your restaurant.

5 Pieces of Must-Have Kitchen Technology

The kitchen is the beating heart of any restaurant. It’s where the magic happens and it produces the product your customers have come for. As a result, your kitchen needs the latest restaurant technology solutions to make operations more efficient and to connect this area with the rest of the restaurant.

Here are the vital pieces of kitchen technology to get in place to keep the life-blood pumping around your restaurant.

1. Point-of-Sale System (POS)

A point-of-sale system is the hub of your restaurant’s data and operations. It processes orders, transactions, and other restaurant data and often serves as the liaison between your front- and back-of-house restaurant technology solutions.

Having the right POS in place is vital to keep communication between the front-of-house and your kitchen smooth and efficient, with minimal errors. When it comes to technology for restaurants, the POS serves as your central data hub.

What is a POS?

A restaurant POS is traditionally the system of networked hardware and software that takes orders and processes payments. But a modern POS can do a whole lot more, including managing inventory, accepting orders from third-party platforms, generating reports from analytics, and pretty much any other restaurant management task you can think of.

These days a POS stores data in the cloud and can encompass ordering tablets, self-service kiosks, traditional tills with touchscreens, contactless payment terminals, and other restaurant POS hardware.
Benefits of a POS

Streamline restaurant operations – the POS links your systems together, making operations more efficient in every department, from ordering, to payments, to production in the kitchen.

Stores all your data in one place – your POS acts as the data hub for your restaurant, ensuring all your data is accurate, consistent, and accessible.

Reduces ordering errors – a smart POS with the latest ordering hardware and key integrations will greatly reduce the risk of costly ordering errors occurring.
2. Kitchen Display System (KDS)

Kitchen display systems are becoming essential pieces of technology for restaurants, especially in high-volume settings like fast-casual and quick-service restaurants, ghost kitchens, and other takeout joints where efficiency is the name of the game.

The KDS keeps all your orders flowing through the kitchen and makes sure all the cooks are on the same page, making it one of the most vital restaurant technology solutions on the market.

Star Micronics’ Tri-Mount Tablet Display Stand

What is a KDS?

A KDS uses one or more screens in the kitchen to give the cooks a clear view of orders being processed. Typically, a screen at each station helps the cooks keep track of orders and even tells them when to fire different parts of an order for maximum efficiency.

Traditionally, cooks keep track of orders with printed tickets that are spiked when the order is complete. A KDS can be used instead of, or in addition to, printed tickets. The real-time information provided by the system can improve efficiency and reduce the risk of costly mistakes.
Benefits of a KDS

Streamline kitchen operations – a KDS keeps your kitchen production line organized and streamlined by making sure everyone knows what they need to do and when.

Speed up service – more efficient production helps your kitchen produce orders faster, meaning you can serve more customers at peak times.

Minimize errors – with a clearer picture of the orders in preparation, cooks are less likely to make mistakes that lead to food having to be remade.

Reduce food waste – a more efficient kitchen making fewer mistakes helps reduce wasted food from sloppy portioning, over-production, and re-fires.
3. Printers

Although the trend is moving toward digital solutions, printers still play a vital role in the modern restaurant in the front and back-of-house. And they are getting just as smart as the rest of the tech in the restaurant.

Many customers want a physical receipt, whether it’s just a preference or for record-keeping, and many kitchens still use printed receipts whether or not they also use a KDS to organize orders.

Let’s take a look at the different types of restaurant printers.

What are Restaurant Printers?

Restaurant printers are found at the front desk, at wait stations, behind the bar, and in the kitchen – perhaps at each production station. Front-of-house printers print checks and customer receipts. Bar and kitchen printers print order tickets, so bartenders and chefs know what to prepare.

There are two types of printers commonly used: impact printers and thermal printers. Each has its own features making each one suitable for different environments.

Impact printers, or dot-matrix printers, physically impact the paper with ink. They can typically print in black and red, have more moving parts, and are noisier than thermal printers.

The SP742 Impact Printer is built specifically to work in hot and humid environments, connects via Bluetooth, and can print 13 tickets per minute.

The SP700 series impact printers from Star Micronics are one of the most popular kitchen printers.

Thermal printers directly mark heat-sensitive paper using a heated element. Thermal printers tend to be more expensive, but they could save you money over time as you don’t have to buy more ink. They are sensitive to temperature, so they would only work in a climate-controlled kitchen but can print much faster than impact printers.

The TSP654II Thermal Printer can print 60 receipts per minute, comes with easy drop-in paper loading, and connects to a number of peripheral devices.

The TSP654II thermal receipt printer by Star Micronics makes an excellent kitchen printer.
Benefits of Printers

Offer a physical receipt – many customers want to keep a physical credit card receipt or check for their records and for tax purposes.

Redundancy in the kitchen – a printer receipt in addition to the KDS allows cooks to double-check orders and some chefs prefer to have a physical order ticket as well as the KDS.
The Growing Industry of Ghost Kitchens: The Tech You Need to Get Started

Learn the essentials of starting a ghost kitchen and the technology restaurateurs will need to get started.

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4. Cash Drawers

Even with a modern POS, you still need a way to process cash payments. Today, most modern cash drawers can be synced with your POS terminals via USB or Bluetooth, offering the ultimate convenience without compromising security.

Look for cash drawers with physical and electronic locking functions that are robust and technologically enabled.

What is a Cash Drawer?

A cash drawer is a secured box with a sliding drawer that protects your cash. It is linked to your POS, so it opens when a cash payment is made and change is required.

Cash drawers typically have multiple locking functions for security, including a manual lock when not in use and automatic locking when in use during service.

The mPOP® Multifunction System is a cash drawer and printer in one smart device. Compatible with Windows, Android, and iOS, it offers direct iOS connectivity, which allows your iOS device to be charged while data is transferring. There is also the optional handheld 2D USB barcode scanner included with some models. The mPOP® is truly an ideal device for mobile POS (mPOS) systems.

White mPOP® with optional 2D barcode scanner

5. Contactless Payment Terminals

Contactless payments are becoming the norm as customers increasingly appreciate the convenience of not having to enter a PIN or even remove their card from their wallet. It’s worth upgrading to terminals equipped with near-field communication (NFC), so you can accept payments with a phone or card tap.

What are Contactless Payment Terminals?

Contactless payment terminals allow guests to pay with the tap of a card anywhere in the restaurant. They are connected to the WiFi network to communicate with the POS, so they allow customers to pay at the table, at the curb, or at the drive-thru window.

The terminals use NFC to take contactless payments from smartphones or credit cards and have keypads and card slots if the customer needs to insert the card and enter their PIN.
Benefits of Contactless Payment Terminals

Faster and more convenient – contactless wireless terminals make it quicker and easier to make payments, leading to a better customer experience and more efficient service.

More secure – Contactless payments eliminate the need for the customer to hand over the card or reveal their signature. Card information is sent via a secure cryptographic method to ensure information can’t be stolen.
Boost efficiency, customer satisfaction, and revenue with better kitchen tech.

From the POS flawlessly processing orders and contactless terminals taking payments anywhere to kitchen display systems and printers keeping your service organized, kitchen technology is vital to the success of your restaurant.

As we’ve seen, there are exciting products on the market that help to make transactions easier and more secure, make kitchen operations more efficient, and improve the customer experience, among many other benefits.

It’s not just software that counts–getting the proper hardware in place, like smarter cash drawers and the right kind of kitchen printers, can help offer better service and make your kitchen more efficient.

Overall, investing in the latest kitchen tech will streamline your operations, improve customer satisfaction and increase restaurant profits.

Guest Post Written By Sam Sinha

Sam is a restaurant tech content writer building authority for food industry pioneers like TouchBistro. After cooking and writing his way around London and Hong Kong, he now writes and grows vegetables in the Cambridgeshire countryside.

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August 11, 2022
Why Integrate With Star?
As a software developer in the point-of-sale (POS) space, integrating with a reliable hardware company is more than important – it’s critical. Equally important, you want that company to stay relevant, routinely coming up with hardware that meets market demand. A company that thrives on innovation while making updates as simple as possible can keep you competitive and profitable.

If you are a technology provider interested in integrating with Star, you have a lot to look forward to:

Dedicated integration support. Our dedicated Integration Team supports POS software application developers at every step, from initial consultation through development to launch.

Flexible Printer SDKs: Star Micronics offers a range of printers with powerful software development kits (SDKs) flexible enough for any software you can design.

Our Global Support Site. Star has an entire site dedicated to its developers with downloadable drivers, manuals, software updates, and more.

Integrate with the latest tech while still supporting your current Star hardware. Ensure better marketability for your solution with backward and forward compatibility.
Download Our Product Catalog

Why Star?

Star Micronics, one of the world’s most prominent point-of-sale (POS) solutions providers, is an established, industry-friendly company with over 60 years of experience providing high-quality, cost-effective solutions.

Staying at the forefront of POS technology, with years of proven product development and manufacturing expertise, Star has firmly positioned itself as one of the most innovative companies in the industry.
Latest POS hardware and technology

Responsive to industry trends and digital transformations

Large distribution channel with global reach

Integration Team supports ISVs, software developers, integrators, and other technology providers

Live technical support – corporate experience with a personal touch

Integrated with thousands of POS software solutions

Wide range of solutions and peripherals for the retail, hospitality, and cannabis sectors

Modern designs with simple user experience

Latest technologies (Android Open Accessory (AOA) support, CloudPRNT, SteadyLAN, TetherLAN, Online Ordering, mPOS, etc.)
Speak to someone from our Integration Team:

Contact Star Integration Now

Dedicated Integration Support

At Star Micronics, our software development partners are of utmost importance to us. Our dedicated POS integration team is here to support POS software application developers every step of the way. Whether you create POS solutions for retailers, restaurants, or anything in between, our committed team is ready to make Star’s easy-to-integrate hardware work for your application.

Cloud-Based Technology

We have our heads in the clouds – in a good way. With a wide variety of cloud-based technologies, we have what it takes to keep your solution connected. Star’s CloudPRNT technology is ideal for omnichannel and online ordering, enabling users to print directly to Star printers through a cloud service.

Global Support Site

Star has an entire site dedicated to its developers. With downloadable drivers and manuals, software updates, and seemingly endless resources, there’s no easier way to get the information you need.

Visit Our GSS

4 Elements of a Valuable ISV-Hardware Integration Partnership

With so many hardware vendors to choose from — and many vying for you as an integration partner — it may not be clear which direction to take.

Get the Details

Available Tools

Star Micronics prioritizes supporting software development and ensures our printer SDKs, as well as drivers, manuals, FAQs, and troubleshooting information, are readily available on the Star Micronics Help Center website, including code-sharing platforms like GitHub.

Industry-Leading Technology

Star is proud to provide a complete, modern POS solution to many markets, including hospitality, retail, cannabis, healthcare, and more. Our comprehensive portfolio of POS hardware – from receipt and label printers to scales and cash drawers – is made even stronger by its technology, including online order printing, cloud printing technology, web-based POS capabilities, SDKs for label printers, Bluetooth printers, and much more.

Solutions Partners

Partnerships are our priority at Star. We only succeed when our partners do. Our dedicated integration team is available to help you develop customized solutions, no matter which industry you’re in – restaurant, retail, cannabis, and beyond. Additionally, Star SDKs are easily accessible on GitHub.

Always Leading, Always Innovating

It’s not just a slogan. Innovation runs deep at Star. Star Micronics has been a leader in the POS space for decades. We are proud of our many industry-firsts, ranging from the first thermal printer in 1992 to the first printer with multimedia printing capability in 2023.

One of our most recent innovations, the next generation of our StarXpand™ SDK, is available for iOS and Android, and enables Star printer control for the popular cross-platform framework, React Native, with more to come!

Designed to shorten development time and reduce maintenance costs, its StarIO10 framework features asynchronous communication, an emulation-free design, human-readable command creation, faster printer search, and easy-to-use debugging log communications.

Integrate with a company that knows the industry and has helped to create it.

Have more questions? Speak to our Integration Team:

Contact Star Integration Now
June 15, 2022
For Android Users, The TSP143IVUE Printer is AOA-OK!
At Star Micronics, we’re always attuned to market dynamics and trends. Following our successful launch of MFi technology, which facilitated seamless Lightning connections between our printers and Apple’s iOS devices, we recognized the surging adoption of Android devices in powering small business point-of-sale (POS) systems.

To remain at the forefront of industry innovation, we swiftly adapted to serve this expanding Android market segment, ensuring compatibility and operational excellence.

Embracing the Android Open Accessory (AOA) protocol has been transformative for both software developers and business owners. The TSP143IVUE is ultra-connected and boasts an array of features ensuring future-proof adaptability. With AOA integration, this thermal printer not only streamlines operations but also underscores the sophistication and innovation at the helm of today’s businesses.

Let’s dive into the specs for the TSP143IVUE, but first, let’s find out what AOA is:

What is Android Open Accessory (AOA)?

Android puts it best on their website, so why ruin a good thing?

Here’s what they said about AOA:

“Android Open Accessory (AOA) support allows external USB hardware (Android USB accessories) to interact with Android-powered devices in accessory mode. When an Android-powered device is in accessory mode, the connected accessory acts as the USB host (powers the bus and enumerates devices) and the Android-powered device acts as the USB accessory.”

“Android USB accessories are designed to attach to Android-powered devices. Such accessories adhere to AOA, enabling them to detect Android-powered devices that support accessory mode, and must provide 500mA at 5V for charging power.

Some previously-released Android-powered devices are capable of acting only as a USB device and cannot initiate connections with external USB devices. AOA support overcomes this limitation, enabling you to build accessories that can initiate connections and interact with an assortment of Android-powered devices.”

The TSP143IVUE Thermal Printer Supports AOA

Star’s new innovative printing solution accommodates the fast-growing Android-user market with the connectivity people want. The future-proof TSP143IVUE supports the Android Open Accessory (AOA) protocol, allowing the printer to communicate with and power most Android devices when plugged in.

With its modern design, enhanced connectivity, ease of integration, and 20% smaller footprint than its predecessor, the TSP143IVUE is the perfect solution for the demands of today’s market.

The TSP143IVUE Supports CloudPRNT & More
Along with AOA support, adding a USB/LAN Dual Interface and CloudPRNT to the newest TSP143IVUE thermal receipt printer has fully elevated our popular printing series for today’s needs. This advanced printing solution seamlessly integrates with Android, iOS, and Windows applications, offering unparalleled versatility and ease of use.

Plus, it’s backward compatible with its previous version, the TSP143III, making it effortless for people to upgrade.

It’s also Cloud Ready, connecting to cloud-based POS software and Star Micronics Cloud Services. Star’s Cloud Services enable offsite device monitoring in real-time, custom-designed promotions, and more.

Here are some key features of the TSP143IVUE:

A Dual Interface: LAN + USB (USB-C and USB-A)

A Compact and Ultra-Modern Design

AOA Protocol Support: Charging and Communicating with Android Devices

CloudPRNT technology to work with cloud-based software

100% Cloud Ready with Star Micronics Cloud Services

Full compatibility with its previous version

250mm/s High-Speed Thermal Printing

Easy “Drop-In & Print” Paper Loading
Discover the TSP143IVUE: AOA Excellence and Beyond

Find out more about the TSP143IV series, including the UE model here.

Questions? Talk to a member of our friendly Sales Team:

Contact Sales Today
June 8, 2022
2.4GHz or 5GHz: Which Do I Need For My Small Business?

If you’re a small business owner, understanding the difference between traditional 2.4GHz wireless bandwidth and the newer 5GHz might save you time, money, and future headaches.

Many consumers assume the higher number must be better, so they choose to use that for their devices. However, neither bandwidth is actually “better” than the other. They’re simply different, with each having pros and cons. Whether you want to use 2.4GHz or 5GHz bandwidth all boils down to what you need.

First, let’s find out what the difference is between the two:

The Differences Between 2.4GHz & 5GHz WiFi

2.4GHz

When it comes to wireless internet, 2.4GHz has been the standard used in various devices, including WiFi routers, microwave ovens, cordless phones, Bluetooth devices, and wireless cameras. It allows devices to connect over a longer range and penetrates better through solid objects such as walls. It’s a perfectly high-functioning bandwidth but falters when it comes to how much data can be exchanged (uploaded or downloaded) within a particular length of time. Plus, it’s prone to disturbance and interference from other devices on the network because of overcrowding.

5GHz

As mentioned above, many devices use the 2.4GHz band. As the signal becomes overcrowded and causes a lot of interference, it slows down the network considerably. In this scenario, 5GHz appears to be the rescuer, having little to no interference. Many devices still don’t use it, so it’s less clogged. It relieves internet consumers from slow network speed and facilitates a higher data range. Its only drawback is that it doesn’t cover large areas or easily penetrate through solid objects.

Is 2.4GHz or 5GHz WiFi Best For My Business Environment?

After learning the pros and cons of both frequencies, the most frequent question consumers ask is which band is preferable. Both certainly have perks, but you must consider some critical factors as a small business owner.

Start with determining the size of your workplace. Although the coverage area is decent and the bandwidth is more robust, 5GHz won’t be able to cover an extensive area. With larger spaces, 2.4GHz may be best suited for you. If your workplace has multiple devices using 2.4GHz wireless, it may cause interference and slow down your connection. In that case, perhaps 5GHz would be better for you.

What devices are you using?

Also, consider the devices you are using. How many only need a 2.4GHz network? Bluetooth devices and microwave ovens will only be using 2.4GHz, so if your business uses many, you may need 5GHz for other devices, like smartphones. Microwave ovens are staples in professional kitchens, so if you own a restaurant or food delivery service, you may also want to look into 5GHz.

Remember that 2.4GHz uses long transmission waves that easily penetrate through solid walls and objects. It’s ideal for internet browsing, but 5GHz is the go-to for streaming or playing online games.

Whether in retail or the restaurant industry, your answer depends on your business needs. Choosing which wireless bandwidth to employ is all about what best suits the environment of your workplace. Some businesses may get by using only 2.4GHz bandwidth, while others may need the extra power of 5GHz to make it work. The key is having the correct information and knowing what you need.

mC-Print21W & mC-Print31W

With the mC-Print21W, the mC-Print31W, or the TSP143IVUW thermal receipt printers from Star, you get printing solutions that work on either bandwidth.

Whichever bandwidth you need, Star Micronics has your printing solution. The mC-Print21W, mC-Print31W, and TSP143IVUW all support dual-band (2.4GHz / 5GHz) WiFi. Networks that need long-distance coverage can use 2.4GHz. The more powerful 5GHz is best for reducing lag and interference, especially in busy kitchens with microwaves and hardware that compete for bandwidth on a 2.4Ghz network. By offering a choice to use one of the two frequencies, 2.4GHz or 5GHz, these Star printers provide maximum flexibility when connecting to any network.

TSP143IVUW

These thermal printers are also Cloud Ready, able to connect to any cloud application that supports Star’s CloudPRNT technology. With the addition of Star Micronics Cloud Services, including Digital Journal, cloud promotion print management, and device monitoring. They offer retailers and restaurateurs the next generation of POS printing, enabling marketing and receipt tools for the omnichannel world.

Love industry news? Check out our podcast:

Rising Stars Podcast

May 25, 2022
Why Thermal Printers Have A Place In Today’s Modern Kitchens
Last week, I spoke with John Maieli, Channel Partner Executive at Star Micronics America. Over the course of our conversation, he shared some thoughtful perspectives on modern kitchens and the technology that supports them. Having spent nearly two decades working in professional kitchens, John understands the environment well—the pace, the pressure, and the skepticism that often comes with introducing new equipment.

As Content Specialist, I serve as the bridge between Star Micronics and the worldwide web (even beyond), translating ideas and innovations into stories that resonate with operators and partners. People usually come to my team when they have a message to share. John, however, came with something more: a vision of thermal printers playing a larger role in professional kitchens across the country.

As we spoke, he tried to keep his enthusiasm contained, but I still caught the twinkle in his eye. It was clear there was more to explore. I asked if he could spare an hour for a deeper conversation. He agreed. Below is our conversation.

Explore Star’s Restaurant Solutions

What has your experience been in a professional kitchen?

I have over 16 years experience in professional kitchens. I started at age 14 working in a wedding cake bakery owned by a family friend. It turned into a passion, so I attended Johnson & Wales University, where I received a BS in the science of baking & pastry. I went on to work in a chocolate and sugar school, a 5-star, 5-diamond hotel and resort, a Michelin star restaurant, fine dining restaurants, a platinum country club, fast-casual dining, and a bakery.

So you know professional kitchens well. Impact printers are common there, while thermal is often frowned upon. Why do you think thermal printers still have a place in commercial kitchens?

Kitchens have come a long way over the years. Many are very modern, with electronic gadgets everywhere, including kitchen display systems (KDS) on computer screens. In today’s modern kitchens, where heat and grease are kept under control, there is a place for thermal printing. I see thermal printers like the mC-Print3 as essential peripherals to the modern kitchen KDS.

I see what you mean. If there are computer screens in a kitchen, then thermal printers can also be there.

Honestly, even in a kitchen without a display system, this printer would shine. The mC-Print3 is seriously the ultimate printer. It has so much that any modern kitchen would benefit from.

So, you know all about Star’s printing solutions. What are some of the advantages the mC-Print3 thermal printer would have over impact printers in the kitchen?
Speed – thermal printers are faster than dot-matrix printers resulting in faster ticket times. Some on-the-fly needs for printed tickets (last-minute changes, birthdays, allergies, seat changes, etc.) can be made quickly without staff waiting for the tickets to print.

No ribbons – no changing of ink ribbons needed. Thermal heads don’t need to be changed as regularly as ink ribbons. Who wants to mess with that in a kitchen?

Less noise – thermal printers are quiet, which can be significant in suitable environments. If sound is necessary, a buzzer can be added so that there’s a ding or a buzz every time a ticket prints.

Print Flat Technology – tickets that come out of the mC-Print3 are flat, and they remain that way. No curling is excellent for longer tickets as you can see everything easily.

Wireless capability – there’s also an mC-Print3 with wireless capability, which is a great option to have. It doesn’t have to be stuck near the router. It can go wherever there’s a nearby outlet and it will still be connected.

Splash-proof/Insect-proof – critters and crud can’t get into the mC-Print3 and ruin the print head. Plus, its compact size makes cleaning a breeze. You can lift the printer with one hand – I know about cleaning restaurant kitchens… you only have one hand available to move things around!
The mC-Print3 thermal receipt printer by Star Micronics

What are some concerns you’ve heard about thermal printers in the kitchen, and how can they be avoided?

The biggest concerns I hear are heat, humidity, and not having multiple copies of tickets for different food prep stations. Yet heat & humidity are better controlled now more than ever. Modern kitchens are full of equipment with the same limitations as thermal printers. Would a tablet be installed under the heat lamp or on top of a fryer?

Software dictates coursing now, with a new ticket printed each time a course fires instead of the old ways. Chefs may be used to seeing black and red ink, but dish modifications are highlighted in other ways with thermal. At the end of the day, an order ticket is meant to be read.

As for not having carbon copies of tickets, most modern prep stations either are or should be equipped with individual printers if two or more stations need to come together on a single dish. Kitchen display systems simplify each process. The server sends tickets that go to either the hot or cold kitchen (salad station, for example) or the ticket fires to the pastry station for dessert.

It’s the same way tickets go to the bar instead of the kitchen. No more having to hand a blurred yellow carbon copy of an order to another station.

Hear John talk more in-depth about modern kitchen hardware:

Podcast: The Kitchen of the Future

That’s all very true. So, with all this talk of the “modern kitchen,” what kind of establishments would you recommend the mC-Print3 thermal printer to?

I see the mC-Print3 as a benefit to any restaurant utilizing a KDS (kitchen display system). Paper tickets are essential in restaurants – that won’t be going away anytime soon – and any modern food station with an mC-Print3 installed would significantly upgrade functionality, speed, noise level, and overall look and feel.

Restaurants and resorts wanting to deliver a fresh, elegant dining experience, elevating the customer experience would do well to switch to thermal. I’m particular to the mC-Print3.

It certainly has an attractive design. Any further comments?

Yeah, I’d like to mention that Dot Matrix technology (for impact printers) started in the 1970s. It wasn’t at the point-of-sale (POS) then, and it wasn’t until the 80s that Star began manufacturing dot matrix for POS, but the SP700 series, the gold standard in kitchens today, is about 15 years old now.

This is just something to consider when making your next purchase with all the changes the industry is going through today. The mC-Print3 is future-proof, meaning you can change your KDS, your connectivity, and you won’t have to change your printer. It’s truly the ultimate printing solution.

The mC-Print3 receipt printer is where thermal excels in the kitchen

Have questions about upgrading your restaurant operations with modern thermal kitchen printers?

Contact Star Now
May 11, 2022
Budge Technology: A Contactless POS Solution For Restaurants

Complemented with Star’s TSP654II and SP742, Budge Technology helps restaurants manage their operations efficiently and take orders from anywhere.

Somerset, NJ – May 11, 2022 – Star Micronics, a leading manufacturer of mobile, point of sale (POS), and customer engagement technologies, is proud to announce that Budge Technology supports Star’s TSP654II thermal printer and SP742 impact printer. Budge Technology offers restaurants a dine-In mobile ordering solution to increase the speed and efficiency of customer waiting lines.

Budge Technology offers restaurants a dine-in contactless solution to help customers view a live waitlist and order tracking, and the solution helps restaurants to build customer loyalty based on frequency. The solution also helps restaurants save money by eliminating third-party delivery fees, maximizing efficiency by allowing customers to order for themselves, and freeing up time for waitstaff.

With the integration of Star’s TSP654II, Budge Technology offers restaurants a high-speed thermal receipt printer with CloudPRNT, allowing the printer to retrieve and print mobile online orders. By using Star’s SP742 impact printer, Budge Technology offers restaurants a reliable kitchen printer with two-color printing providing restaurants with the ability to identify order exceptions easily, and is perfect for hot and humid environments.

“Budge Technology is thrilled to partner with Star Micronics to offer restaurants a mobile dine-in ordering solution. Star’s hardware paired with our software offers restaurants a reliable and fast solution, allowing restaurants to receive mobile online orders to speed up waiting lines.”

Max Weiner, CEO of Budge Technology

Love industry news? Check out our podcast:

Rising Stars Podcast

About Star Micronics

Star Micronics, a world’s leader in point of sale, has designated a portfolio of printing, secure cash management, scanners, scales, stands, and customer engagement solutions for any retail or hospitality establishment in POS and mPOS environments. Embracing the mobility wave, Star’s complementary SDKs allow users to utilize Star in tandem with Android™, iOS, iPad®, and iPhone® devices to generate receipts, Chit, and labels for its printers. In addition, Star Micronics is always leading and innovating, enabling web-based printing solutions, including remote cloud printing, wireless cash drawer solutions, proximity-based printing, and secure cash management. For more information, visit www.starmicronics.com or follow us on Facebook, Twitter, YouTube, or LinkedIn.

About Budge Technology

Budge Technology is a Philadelphia based tech startup focused on creating solutions for the restaurant industry that you may have never seen before. We are hopeful trying to alleviate the stresses forced on to a restaurant by creating a browser-based software built directly by restauranteurs with the flexibility to deploy new ordering concepts into your operation. Free point of sale and integrated ordering technology for all restaurants.

Media Contacts:

Christin Dorner

Star Micronics America, Inc.

cdorner@starmicronics.com

(848) 216-3318

Max Weiner

Budge Technology

max@budge.tech

(215) 627-6910

May 11, 2022
Espressly Works With Star Micronics to Offer Coffee Shops an Online Ordering Solution

Complemented with Star’s TSP654IISK and mC-Print3, Espressly offers coffee shops an easy re-ordering solution with Square POS integration and a menu builder to help make online ordering easier.

Somerset, NJ – April 12, 2022 – Star Micronics, a leading manufacturer of mobile, point-of-sale (POS), and customer engagement technologies, is proud to announce that Espressly supports Star’s TSP654IISK sticky label printer and mC-Print3 thermal receipt printer. Espressly provides coffee shops a way to speed up checkout, modernize web and mobile technologies, and improve end-to-end customer experience.

Espressly offers coffee shops a central command portal with total control of their online ordering process, showing insights for mobile app sales and other key metrics. The software helps customers easily find prior orders and has an in-app loyalty program. It allows shops using Square to manage their mobile app from their existing POS system.

By integrating with Star’s TSP654IISK, Espressly offers coffee shops a liner-free thermal label solution with high reliability and performance at a low cost, making it ideal for creating coffee labels and improving order accuracy by up to 99%.

Along with Star’s mC-Print3 thermal printer, Espressly offers coffee shops a sleek, compact, connected, and unique thermal printing solution with print-flat technology and CloudPRNT to help connect to their mobile apps.

“Espressly is excited to partner with Star Micronics to offer coffee shops a seamless and effortless ordering process for our customers. Their high-quality products help to fulfill the critical need for coffee shops to have a printed receipt for all their mobile app orders.”

Joe Capone, Co-Founder of Espressly

Love industry news? Check out our podcast:

Rising Stars Podcast

About Star Micronics

Star Micronics, one of the world’s largest POS providers, has designated a portfolio of printing, secure cash management, and customer engagement solutions for any retail or hospitality establishment in POS and mPOS environments. Embracing the mobility wave, Star’s complementary SDKs allow users to utilize Star printers in tandem with Android™, and iOS iPad® and iPhone® devices to generate receipts for all its printers. Always leading, and always innovating, Star Micronics enables web-based printing solutions including remote cloud printing, wireless cash drawer solutions, proximity-based printing, and secure cash management. For more information, visit https://starmicronics.com/ or follow us on Facebook, Twitter, YouTube, or LinkedIn.

About Espressly

Espressly is democratizing mobile ordering and contactless payment technology. We build beautiful apps for cafes that are white-labeled to each brand, highly affordable, and relentlessly focused on user happiness. Our goal is simple: Double our cafe partners’ revenue with their own incredible mobile ordering & loyalty apps. Drive thru and curbside pickup could become the majority of cafe sales for the foreseeable future. The biggest cafe chains built excellent mobile apps for easy repeat ordering and rewards that keep customers coming back. With Espressly, any cafe can have an app on par with the major chains.

Media Contacts

Christin Dorner

Star Micronics America, Inc.

cdorner@starmicronics.com

(848) 216-3318

Joe Capone

Espressly

joe@espressly.co

(888) 312-2208

April 12, 2022