Somerset, NJ – March 27, 2017 – Star Micronics, leading provider of point of sale and proof of transaction technology, has announce that MunchOn, a new online ordering platform, has added support for the TSP650IIcloudPRNT. MunchOn recently launched their solution to combine a point of sale and online ordering platform that sends orders directly from the cloud to the TSP650IICloudPRNT receipt printer.
Star Micronics’ TSP650IICloudPRNT thermal printer will retrieve and print orders from any online service integrating Star’s communication protocol. With MunchOn, restaurants can set up their online ordering service for customers to order either online or through their mobile phone, and the TSP650IIcloudPRNT will print the order in restaurant directly from the cloud. MunchOn specializes in helping these restaurants by giving them the ability to market, receive and fulfill online orders to increase revenue.
“The Star TSP650IIcloudPRNT was the perfect fit for our restaurant online ordering platform,” says James Russo, Co-Founder of MunchOn. “Once integrated, we had the solution working in restaurants only one day later. We were able to work with restaurants who had never even considered online ordering before, and help them grow their business with the MunchOn and Star Micronics solutions.”
Somerset, NJ – Feb 21, 2017 -Star Micronics, leading provider of point of sale and proof of transaction technology, announced that it has joined forces with MoZONE, a leader in proximity marketing and customer engagement, to enable mobile in-venue ordering for thousands of businesses across North America, Europe, and Asian Pacific.
Improving Customer Experience
This partnership will enable any QSR, Bar, or Café owner to allow customers to order from their smart phones when they enter the venue, approach the drive thru, or sit down at a table, thus eliminating standing in line, or waiting for a server to take their order. Unlike existing solutions available today, with MoZONE’s Self Ordering system and a Star Micronics TSP100ECO printer, customers no longer have to download an application to use the system. The system will recognize returning customers, preload past orders, offer the customer more choices and ‘favorites’, and provide real-time discounts, therefore boosting customer loyalty and repeat visits.
Increasing Sales
Restaurants and bars, regardless of their point of sale system – even those using legacy, on-premise software – can now virtually and immediately add Star/MoZONE’s Self Ordering system to their operations. Pre-integrated with a Star receipt printer, orders are automatically printed to reduce time and improve order accuracy. This solution will help to increase kitchen throughput and table turnover and will decrease customer wait times.
Real-Time Analytics & Enhanced Service
The MoZONE/Star system collects real-time customer analytics to identify busy times and reduce the burden on the wait staff. Customers can message the wait staff when they want to order more, or when they are ready to pay. Customer ‘selfies’ can accompany orders, making it easier for wait staff to deliver the order quickly and efficiently.
“Together with Star Micronics, MoZONE is delivering the first easy to install, APP-less solution for in-venue ordering,” says Kash Johal, Founder and CEO of MoZONE. “Customers don’t want to wait for their food or drinks. Owners of bars, QSRs, cafés, and coffee shops struggle to optimize their wait staff during peak and off hours. With the Star/MoZONE Self Ordering system, they can almost immediately add, for the first time, an easy, customer centric ordering system.”
“We’re very excited to be empowering our customers and our channel with solutions to grow their business. MoZONE’s best-in-class technology coupled with its focus on self-ordering is a perfect fit for Star’s state of the art printers,” says Jon Levin, of Product Integrations Manager at Star Micronics. “We will be introducing the solution to our partners immediately.”
Star and MoZONE aim to make it as easy and economical as possible for bars, restaurants, and coffee shops to add customer centric mobile ordering to their operations in 2017 and grow their sales and profits.
Availability
The Star/MoZONE Self-Ordering solution will be available mid-February. MoZONE will demo the system at the Nightclub and Bar Show (https://www.ncbshow.com/), March 27th — 29th at the Las Vegas Convention Center at booth #548.
Receipt technology has advanced dramatically in the last several years. Previously, in every transaction, a customer would pay for their purchases at the POS terminal and accept a printed sales receipt as a proof of purchase in case they needed to make a return or exchange. Mobility, however, has revolutionized POS and changed the process of providing a customer with a receipt.
Star Micronics has developed a variety of printing solutions for mPOS, including two that facilitate receipt printing from Web-based applications via HTTP(s) and from a project on an Android™ device or Apple hardware such as an iPad®, iPhone®, or iPod touch®. These solutions, WebPRNT and PassPRNT, solve common problems merchant often encounter with mobile printing.
Print from a Web Browser-Based Application with PassPRNT
PassPRNT is the newest printing application for iPad, iPhone, iPod touch, and Android devices. The app resolves issues associated with printing from POS solutions supported by native iOS, Android, or Web applications by sending the receipt data using a URL scheme. The PassPRNT native application accepts the data, formats the receipt for the printer, and sends it to any Star Bluetooth, Ethernet,or USB (Android only) printer connected to the iOS, Android, and Windows devices.
How it Works
For the first time, PassPRNT links with Star’s POS and portable printers to enable printing using the company’s unique URL scheme-based printing method and the PassPRNT companion app.
Its easy-to-use integration allows users to print from any Web application in any Web browser including Safari/Chrome using a URL scheme to print on a Star Bluetooth printer. The operating system is capable of automatically switching from a host application to the PassPRNT application and back, with a simple and user friendly “one tap” request to print from any iPad, iPhone, or iPod touch to a Star Bluetooth printer.
Available for receipt, label, and kitchen printer models
Automatically switches from host to PassPRNT app and back for “one tap” printing
Very little coding involved in the main application to communicate with PassPRNT
Empowers users to print from any iPad, iPhone, or iPod touch and Android devices when using Filemaker
To learn more about PassPRNT and to find out if your Star Micronics receipt printer supports PassPRNT, please visit https://starmicronics.com/PassPRNT.
Download our eBook to learn more about Star’s mPOS printing solutions, how they work, the problems they solve, and when to use each.
Web-based applications have changed the IT landscape because they require little upfront investment, update frequently, and businesses typically can use the hardware they already own. This affordable alternative to traditional, on-premises POS software keeps databases and information secure, with around-the-clock access from any location or mobile device with an Internet connection.
Although their applications apply to virtually all markets and industries, Web-based applications have had a particularly large impact on retail point of sale (POS). Consider these five reasons: Can your POS system do this?
1. Effortless Scheduling. A Web-based application means you can access back office functions from anywhere, anytime. This empowers managers to update schedules and view time off or vacation requests quickly and easily from any mobile device. Employees can view their work schedules and request time off through an easy-to-use interface, even when they aren’t in the store.
2. Easy Inventory Access. According to retail advisory firm IHL Group, inventory errors cost retailers $1.75 million every year. The number one reason these errors occur is because of internal process failures, which can be prevented by a Web-based application. Inventory is tracked in real time, instead of updating hourly or daily. Employees can easily see which items are on-hand, in-transit or on-order. This is especially important if you’re managing stock at multiple stores because it allows managers to place an order for all the stores from one location.
3. Order Online, Pick Up in Store. People are seeking out an omnichannel shopping experience so it’s no surprise that the “buy online, pick up in store” is becoming even more popular. It’s the perfect solution for people who want the instant gratification of getting their item the same day, while saving on shipping costs. Web-based application inventory management is updated in real time, so customers can see what’s in stock while they are shopping. It also allows them to select a different location if their item is out of stock, and have it shopped to the closest store for pickup.
4. Offsite Access. Traditional POS systems may require you to be on-site to work on back office functions or review reports, but a Web-based application lets business owners and managers access the system from anywhere with Internet access. Web-based applications store data in the cloud, so it’s open 24/7 for managers to run reports, schedule staff, and manage inventory from home while on a businesses trip, or late at night.
5. Save a Webpage (Like an App) to a Mobile Device Home Screen. Business owners and managers can save a shortcut to their Web portal – like an app – right to their smartphone or tablet so they can log in with just a few clicks. This technology, which brings their entire operation right to their fingertips, is compatible with iPhone® and Android™ OS platforms. Customers can also take advantage of your store’s Web-based application for easy, one-click ordering (if available). Having your store’s webpage available on a customer’s home screen will help ensure your store will always be their first stop.
Increasingly, retailers are opting for Web-based applications due to their ease of use, the expanded capabilities they offer, and the enhanced customer experiences they can help provide. Web-based applications are an affordable alternative to legacy POS systems that can help move your business toward greater efficiency and competitiveness.
In the restaurant business, one of the most important things to do is to keep your customers satisfied. One can do this by making sure their customers are receiving the correct order and in a timely fashion, but by also making sure that their staff is equipped with the technology to provide customers with a unique and satisfying experience. By enabling Bluetooth point of sale technology, restaurant owners can take their customer experience to the next level by creating a smoother workflow for employees, and a convenient way for customers to order and pay. Here are the top four benefits of using Bluetooth POS technology in your restaurant.
1. Simple Set-up
One of the biggest benefits of using Bluetooth point of sale technology in your restaurant is the simple set up. With Bluetooth enabled receipt printers, users can eliminate the need for messy cables, and simply pair their tablet or mobile device with the Bluetooth printer to easily print kitchen orders or receipts. Another benefit of wireless Bluetooth over WiFi connectivity for your point of sale is that you no longer have to worry about outages due to network connection issues.
2. Table-side Service
By pairing a tablet or mobile device with your receipt or kitchen printer, this allows for servers to take customer orders right there at the table and send the orders directly to the printer. Restaurant owners and managers no longer need to worry about the server forgetting to enter the order after taking it, because it is all being done in real-time. Additionally, Bluetooth POS technology allows restaurants to equip each table with their own tablet device, so customers can sit down and order as they please without needed to wait for their server in a busy restaurant.
3. Improve Order Accuracy
By enabling table-side service in your restaurant, you are ensuring improved order accuracy. As the server is taking the customer’s order, they can simultaneously send the order through the point of sale system to the kitchen for preparation. This means that there will be less miscommunication between the customer and the server, and between the server and the kitchen staff. There is less chance of there being missing item from the order or having an order placed incorrectly. The server can also remember to upsell add-ons or suggest a new item, because the full menu is right there in front of them as they enter the customer’s order. This not only improves customer satisfaction, but can result in an increase in revenue for the restaurant owner.
4. Pay at the Table Capability
When providing the convenience of table-side ordering to your restaurant guests, it is important to compliment that with table-side payment capability. Ordering and paying for food either online or through a mobile application is quickly gaining popularity, and consumers are now looking for this same convenience when dining out. With pay at the table capability, customers can simply swipe their card and receive their receipt right at the table, or pay through a mobile app offered through the restaurant without having to wait for the server to bring the check, return to collect the payment, and then print the receipt. Again, allowing customers to pay at their own convenience will help to increase customer satisfaction and allow restaurants to get more tables in and out more quickly, resulting in a reduced wait time and increase in revenue.
Sabor POS and Star Micronics provide a point of sale solution for restaurants that utilizes Bluetooth technology in order to guarantee total workflow efficiency and an increase in customer satisfaction. Learn more about Sabor POS and their support for Star’s TSP100IIIBi, TSP650II BTi, and SP700 BTi printers, and the all-in-one mPOP™ peripheral for restaurants.
Receipts are crucial for various reasons, including tax deductions, issuing refunds or reimbursements, reconciling credit card and bank statements, providing proof of service, and more. However, as our world continues to embrace the transition to all things digital, having a shoe box full of paper receipts or a stack of them in your wallet is no longer desirable for consumers (was it ever?). Instead, well-executed digital receipts are now the preferred solution.
Although digital receipts are invaluable for retailers and customers, the reasons why vary. For retailers, they offer access to key customer data that can be used to drive a number of business decisions including which items to stock and when, tailoring marketing and promotional efforts, and more. For consumers, they provide a safe, easy and convenient way to store and manage all their receipts in a single place. As mobile devices solidify their stake as shoppers’ primary companion, a digital receipt solution is important to stay competitive.
What’s wrong with email?
When shoppers opt for emailed in lieu of printed receipts, they might not realize they are entering into the world of unsolicited email marketing. With privacy and anonymity being a top-of-mind concern among consumers today, a digital receipt solution that takes users’ email for self-serving marketing purposes creates distrust and apprehension among shoppers, making it an ineffective solution.
… Or taking a picture of the receipt?
Similar to the lack of discretion from digital receipts that demand an email address, digital receipt solutions that require users to take a picture of their printed receipt are ineffective and outdated. Think of this approach as the equivalent of holding a microphone to a speaker to record a song – would you really prefer a crackly, muffled version to the nice crisp sound of a digital audio file? It’s unlikely. Additionally, when taking a picture of a printed receipt, consumers don’t necessarily have the option to photograph the back side, therefore creating missed opportunities for marketing departments and stress for loss distrust and prevention departments.
Check out Star Cloud Services eBook to learn more about the value of digital receipts: The Value of Digital Receipts
