Author: Brianna Moriarty

  • This is How Big the Cannabis Retail Sector is Going to Be

    This is How Big the Cannabis Retail Sector is Going to Be

    Within the next 10 years, the legal cannabis industry is likely to boom around the globe, according to Arcview Market Research and its research partner BDS Analytics.

    Spending on legal cannabis is expected to reach $57 billion by 2027. The adult recreational market is predicted to reach 67% of the spending and the remaining 33% will be taken up by medical marijuana.

    More states are recognising cannabis

    Take the U.S. for example, where it looks like more states are likely to legalize cannabis. Thirty states plus the District of Columbia now allow the legal use of medical marijuana. Nine of these states plus D.C. have also legalized the recreational use of marijuana.

    Two more states, Michigan and New Jersey, seem to be on the path to legalization in 2018. In April, The Michigan Board of State Canvassers approved an initiative to put recreational marijuana legalization on the ballot paper later this year. They needed to gather 250,000 signatures and ended up with more than 365,000 signatures of support.

    Meanwhile, Democrat Phil Murphy, Governor of New Jersey, voiced his support for the legalization of recreational cannabis and is promoting a bill that would legalize recreational use of marijuana in his state.

    Cannabis Sales Could Even Eclipse Beer

    The cannabis market is even putting pressure on alcohol sales and could out-sell beer.

    Binge-drinking rates have fallen 9% below the national average in states that have legalized marijuana, and 11% in states that allow the recreational use of the drug, according to Bloomberg reports. Adults in states which have legalized marijuana binge drink on average 13% fewer times per month than those in states which have legalized recreational usage.

    Other estimates show that the market for cannabis could even eclipse the sales of soda.

    According to investment bank Cowen, if marijuana is legalized nationwide in the US by 2030, the legal weed industry could generate $75 billion in sales by that year. Soda consumption, on the other hand, is declining. Per capita, soda consumption fell to a 31-year low in the US in 2016, Bloomberg reports, with $76.4 billion in sales in 2017.

    Having said this, even though the US decriminalization of cannabis is likely over time, there are still legal challenges for the booming market. Marijuana is still considered illegal and a Schedule I substance by the federal government and therefore cannabis-based businesses don’t have access to traditional banks and so cannot open lines of credit. And around the globe, the adult recreational cannabis market remains hampered by the United Nations and its 1961 Single Convention on Narcotic Drugs.

    A Canadian Perspective

    Meanwhile in Canada the cannabis industry is expected to soar as the recreational use of marijuana will be legalized on October 17, 2018. The market is due to increase drastically as Justin Trudeau announced the long-awaited date after months of speculation in Ottawa, confirming that Canadians will be able to purchase and consume the drug.

    Of course, no one can know for sure what the retail environment will look like once marijuana stores are legal. But according to Avery Shenfeld, chief economist at CIBC World Market, if businesses are allowed cannabis shops and to compete in the same way other retailers do, then Canadians could be buying as much as $10 billion worth of marijuana products per year.

    To put this in perspective, Canadians bought around $9 billion worth of beer in 2015, according to Statistics Canada.

    Further promises of the booming market come after the Ontario Cannabis Store (OCS) announced that it has partnered with 26 licensed producers for its online retail platform, which is the province’s only retailer for recreational marijuana this fall.

    The store says that supply agreements with these Health Canada-authorized producers were extremely competitive and will allow for a variety of products to be sold when pot becomes legal on October 17th.

    The Picture of Legalization

    The online store plans to sell various products including dried flowers, cannabis oil and cannabis seeds to customers 19 or older and plans to expand the selection over time.

    Ontario has also announced it will allow recreational pot to be sold in retail stores while the province will handle online sales.

    With this plan, the OCS will not operate any storefronts, but will provide an online channel that will include an age-verification system to ensure safe home delivery of cannabis products. This means the OCS will act as a wholesale supplier for private retailers.

    Minister of Finance Vic Fedeli says that the government will propose an official Ontario Cannabis Retail seal which will help consumers identify retailers that sell federally qualified products. “Consumers can look to this seal to confirm they are buying from a legal channel,” said Fedeli. “This is an assurance that the illegal market simply cannot match.”

    The full regulatory framework for the private sector will be designed in consultation with stakeholders, including municipal governments, indigenous communities, law enforcement, public health advocates, business and consumer groups. Fedeli assures sceptics that the government’s priorities are ensuring public safety and eliminating the black market. “The Government of Ontario will not be in the business of running physical cannabis stores,” said Fedeli. “Instead we will work with private-sector businesses to build a safe, reliable retail system that will divert sales away from the illegal market.”

    So what does this mean for the future of cannabis retail? Although the exact outcome is unknown, the $57 billion spending on legal cannabis predicted by Arcview Research is extremely promising. We are already seeing positive steps in the US and Canada, where legalization is becoming increasingly common and is arguably filtering into mainstream law. This is fantastic news for the marijuana retail sector.

    The cannabis retail store definitely shows huge potential and only time will tell just how big the market will really be.

  • 4 Indicators That It’s Time to Upgrade Your Salon POS System

    4 Indicators That It’s Time to Upgrade Your Salon POS System

    Salons and spas require special point of sale (POS) features like walk-in management, appointment schedulers, customer relationship management (CRM), loyalty functions, reminders, online booking, payment processing and more. It doesn’t matter if you own a hair or nail salon, blow-out bar or a full-service spa, salon POS systems aren’t a “one and done” investment—they require upgrades to keep up with your industry and new client demands and expectations.

    Do you have a fast salon POS system that engages clients at checkout, tracks clients via CRM, accepts any form of payment, facilitates loyalty programs and accepts appointments online? If they can’t do these things and extra seconds are adding up to longer wait times, then it’s time for an upgrade. Here are four signs it’s time for a refresh:

    1. Hardware is outdated and no longer compatible with new software

    New functionalities designed to enhance customer service become available regularly, so your hardware needs to support these platforms. Watch for the signs that a hardware failure is imminent:  crashing, inexplicable component malfunctions, or software running slowly. Don’t wait until the system is offline, which means work slowdowns, data loss and longer wait times. Obviously, if your hardware is so old it can’t run new software, it’s time for a replacement. Set a regular schedule for evaluating salon POS system hardware to make sure all components are running well.

    2. Your existing system is not scalable

    If growth and additional locations is your goal, it’s important to have a scalable system that allows you to easily add terminals and locations to your network. Scalability is also important if you need more checkouts temporarily, because once the terminal is added to the network, the device will be running the same solution with the same data accessibility. If your current solution isn’t scalable or you’ve been putting it off because it’s a hassle, it’s time for an upgrade.

    3. Your POS system doesn’t provide actionable data and analytics

    A salon POS system should be a workhorse that makes your life easier. A few clicks should give you comprehensive reports that allow you to view sales, customer information, appointments and inventory data in real time. These systems also include a variety of reporting options that give you comprehensive intelligence by the shift, hour, day, week, month or year. Without this information, it’s impossible to optimize employee scheduling, see what products are in stock, what’s selling out and what’s ready for markdown. Without actionable data and analytics, you can’t make changes that will improve your business or maximize efficiency.

    4. Customer service is less than stellar

    Constantly apologizing to customers because “the system is slow today” or making them wait to checkout is a poor finish to a relaxing massage, exciting new haircut or a fresh manicure. Your salon POS system should empower you to give each client personalized attention by tracking customer purchases and preferences and offering coupons, based on their buying habits. It should also facilitate loyalty programs, marketing initiatives and engage the customer during their final moments in the salon. However, if a fast (or slow, depending on your hardware) checkout is all you have to offer before your clients leave, then it’s time for an upgrade.

    Even though there are other business changes you’d probably prefer to finance, your salon POS system needs regular TLC. In fact, not keeping your POS system current will cost you money and time and customer service will suffer. Don’t get caught off guard—monitor your salon POS system for signs of failure and address them right away.

  • Star Micronics and Celerant Team Up to Offer a Comprehensive Retail Point of Sale Solution

    Star Micronics and Celerant Team Up to Offer a Comprehensive Retail Point of Sale Solution

    Somerset, NJ – Sept. 20, 2018 – Star Micronics, a leading manufacturer of mobile, point of sale (POS), and customer engagement technologies, is proud to announce that Celerant Technology has added support for its TSP100IIIU receipt printer. Celerant is considered a leader in POS software for retail and has topped the RIS LeaderBoard charts for the past fourteen years. Enhancing their solution even further, Celerant has added support for one of Star’s top-performing receipt printers.

    The TSP100IIIU uses a USB interface and allows retailers to facilitate printer communication and device charging through lightning cable connection. This special feature helps to remove clutter and creates a clean and attractive check-out experience.

    Stratus Retail by Celerant is a powerful point of sale solution used by many retail industries, including apparel, footwear, toy stores, sporting goods, specialty/gift, and many others. With a user-friendly interface and a flexible backend, the POS can be customized to any store’s requirements. The POS system is mobile-ready, incorporates modern security, connects to popular POS hardware, and leverages IoT technologies and predictive analytics to increase sales and optimize the customer experience.

    Star’s TSP100IIIU printer is also compatible with Star’s suite of cloud-based customer engagement solutions such as AllReceipts and PromoPRNT. These services allow retailers to offer digital receipts and create printed promotions for their customers for free.

    ”Having integrated with many of Star Micronics printers over the years, we have valued our partnership with Star,” stated Ian Goldman, Celerant’s CEO and President.  “Our retail clients have come to trust the quality thermal printers provided by Star.  Most recently, our integrations with Star’s mobile POS devices have had the biggest impact.  Through our Stratus Retail POS, an iPad or other tablet, and the portable, Bluetooth printers we integrate with from Star Micronics, our retail customers can easily process sales from anywhere.”

  • Star Micronics and MunchEm Team Up to Offer Online Ordering for Web, Custom Apps, and Kiosks

    Star Micronics and MunchEm Team Up to Offer Online Ordering for Web, Custom Apps, and Kiosks

    Somerset, NJ – Sept. 18, 2018 – Star Micronics, a leading manufacturer of mobile, point of sale (POS), and customer engagement technologies, is proud to announce that MunchEm has added support for its SP700 and TSP100III printers. MunchEm, unlike other online ordering and delivery services, is enhancing how the consumer orders food and the restaurant delivers.

    MunchEm offers cutting edge customizable online ordering and content management software to allow restaurants to get ahead of their competition. Its order management platform has allowed restaurants to manage online pickup/delivery orders placed from web/mobile apps, and “skip the line” self-service kiosks. Restaurants can use OrderEm to assign delivery orders to drivers and allow both restaurants and customers to track drivers.

    Star’s SP700 is durable for kitchen environments with the ability to withstand high heat, whereas the TSP100III printer is perfect for counter printing. The TSP100III can be used to print non-kitchen orders such as smoothies, pre-packed sandwiches, or coffee, or can simply be used to print the receipt for a take-out order.

    The TSP100III is also compatible with Star Micronics’ suite of cloud-based customer engagement services, including AllReceipts and PromoPRNT. These services allow restaurants to offer digital receipt and printed promotions to their customers for free.

    “Our partnership with Star Micronics has provided our merchant partners tremendous value,” says Ricky Rodrigues, Operations Manager of MunchEm. “The chaos that happens in a restaurant during peak hours can be the most hectic among many different industries. We can now ease some of that by having online orders print automatically in a kitchen.”

  • 5 Things That Make a Good Promotion

    5 Things That Make a Good Promotion

    Successfully selling products is the ultimate goal for a small business. However, in order to sell those products, whatever they may be, the business must entice customers to make a purchase. Promotions are the backbone of creating a sense of urgency to take initiative and purchase a product.

    But, what makes a good promotion? How do you create the perfect promotion that encourages buyers? Here are five ways to successfully promote to your customers!

    1. Run a Targeted Promotion

    Promotions are used in a multitude of ways, whether it is to gain new customers, sell products, or steer them away from competition. However, one promotion cannot reach every point in your promotional plan. Therefore, it is crucial to determine your promotion’s target efforts:

    • Do you want to entice more purchases either through greater frequency or volume?
    • Advertise to new customers?
    • Repair your relationships with previous customers?
    • Advertise your business during slow months?

    2. Know Your Incentives

    Once you have determined the purpose of your promotion, you have to create an incentive for your promotion to draw your customers in. Here are some examples:

    • Discounts/Coupons
    • Samples/Trial Offers
    • Events

    3. Set a Goal

    Although this may seem obvious, always have a goal for your promotions in mind. Know what you want to achieve. For instance:

    • What is your sales target?
    • How many new customers do you want to gain?
    • How much revenue do you want to bring in for the quarter?

    Having a determined goal for your promotions will help to keep your business on track an aid in your its success.

    4. Choose a Promotional Strategy

    Once your goal is determined, you will need a strategy for your promotion. That is, how will you best reach your customers? There are many effective ways to successfully advertise to your customers.

    • Social Media
    • Contests
    • Mail Order Marketing
    • Giveaways
    • Customer Surveys
    • Charity
    • Customer Appreciation Gifts

    5. Know Your Promotional Techniques

    It is important to have an understanding of the many promotional techniques that can be offered. Like incentives, these techniques can be used to draw in your customers and lead to an increase in sales and loyalty:

    • Free samples, trials, and gifts
    • Special Pricing
    • Influencer Marketing
    • Digital Marketing

    To Discover Star Micronics Newest Value-Added Service PromoPRNT

    PromoPRNT

  • Top 5 Reasons Why Small Businesses Fail

    Top 5 Reasons Why Small Businesses Fail

    According to the U.S. Small Business Administration, over 50% of small businesses fail in the first year and 95% fail within the first five years. For local retailers, this is important. To determine how to succeed, first, know why small businesses typically fail. In this article, we’re going to be exploring this issue for would-be retail entrepreneurs and new small businesses who power local economies.

    To start a small business and sustain it at the beginning and scale and grow the business isn’t easy. You need a combo of management skills, business savvy, product-market fit, and access to the proper capitalization. You need to be agile and learn as you go, especially if you are new to the industry.

    We know from startup lore that about 7 out of 10 businesses fail after ten years. The harsh reality of businesses is a survival of the fittest. If you think a tech startup is harsh, try being a retail startup — not all glamour and customers to be sure, however well worth the challenge!

    Even surviving your first year of operation makes you a success story as a retail startup and retail entrepreneur. But it’s true for all new businesses, the beginning is the hardest part.

    According to the Bureau of Labor Statistics, this has less to do with the economic climate, but numbers do vary according to different industries. The economic climate in the U.S. has been in decent recently, and this is leading to new retail startups coming into being in both cities and local areas. What does it take not only to survive but to thrive?

    Star’s retail POS solutions help retailers thrive not only today, but tomorrow.

    First, we must look at the most common reasons for failure.

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    1. Poor Management

    Retail is a complex industry. Growing a small businesses doesn’t just take guts, it takes business smarts, organizational skills, time management skills, and a talent for dealing with people, product, and marketing. As a manager, you cannot just lead, but inspire customers, employees, partners, and possibly even investors that your brand has a unique value and what you are bringing to the world is truly exceptional.

    Not everyone possesses these rare talents or passion that’s contagious and attracts profitability. Not everyone is able to grow their business fast enough to make the margins that are required to stay in business. Give the idea time to bloom in the real world.

    2. Failure to Optimize Conversions

    If about 50% of businesses with employees will survive their fifth year in business, they did a lot of things right but they may not be growing fast enough.

    This means they aren’t converting their existing customers into better customers. They aren’t doing a stellar job of bringing back customers to their store or location. Customer growth is often a problem of building customer engagement and converting new customers into regular ones and regular ones into high-value customers.

    Business sustainability is about targeting the right customers and converting them into high-value customers successfully. Retail entrepreneurs especially need to create an elevated brand and market it to the right customer by having a deep knowledge of the product-market fit and the culture of their target customer. Optimizing conversions, in this case, is all about bringing a new customer back to the store, re-targeting them in campaigns, and using loyalty and discount tactics to attract them once again.

    3. Lack of Product-Market Fit

    Business is all about bringing something to market that’s in high demand or that can fit a valuable niche. For small businesses and retail stores, this is especially true. Knowing your competitors and doing better is essential, as well as providing a unique selling point that’s irresistible to your audience.

    Even with a great brand and great products, small businesses still need to create an effective sales funnel and customer acquisition strategy. The customer experience must resonate with the audience and stand-out as memorable. The business plan has to embody the unique value of the culture and offer exceptional products with a strategy and marketing plan that ensures that the product and the market sync in the best possible way. This requires constant pivoting and not every business will be able to do it successfully. It requires listening to customers obsessively, tweaking details, optimizing experiences, reducing friction, and enabling staff to succeed.

    However retail entrepreneurs can do everything right and still might find that the brand simply doesn’t have enough product-market fit to survive. There are intangibles, trends, and shifting customer preferences that could change things overnight or competitors that rise to the occasion, taking market share. Retail entrepreneurs must do an incredible amount of research before they start their business, to make sure they have the right product-market fit to risk starting the business in the first place.

    4. Failure to Innovate and Be Agile to Changes

    Onward, about 30% of businesses will survive their 10th year in business. Retail entrepreneurs need to be especially sensitive to changing consumer preferences. Small businesses need to implement technology and best practices that ensure they are responsive to customers at every level.

    As entrepreneurs, we can’t do it all. We have a tendency to overgeneralize and become biased in our frame of reference. To keep growing our businesses and an SMB into something more requires that we remain agile to the marketplace. This includes an ability to control expenses, manage inventory, track key KPIs and remain customer-centric with evergreen branding and a fine-tuned flexibility to your audience.

    As a founder of a small business, you need to be open to implementing technology and being data-centric in order to ground your business, automate tasks, and deliver incredible results where your business is a fine-tuned machine that balances people, customer experiences, and technology that empowers your business model and boosts your profits.

    5. Failure to Build a Tribe

    A small business today requires community. This is an often overlooked point. A tribe of loyal customers and devoted employees is essential for sustaining growth and the ups and downs of being a retail entrepreneur or founding a small business. A tribe means you have reached people on a fundamental level, not just as a brand or for discounts or products, but as a message to the local community — we bring value to your life.

    Building a tribe means establishing a brand and doing all the little things in marketing right that can help scale your business, so it can adapt to changes in the market or the economy or the location of your physical store or business. Building a tribe means so many things in the value you bring to your local community: events, partnerships, charities, in-store happenings, connecting people together at your business — that is great for word-of-mouth. Being a leader in your community and inspiring your audience with your products.

    Building a tribe is easier said than done. If you started your business for the right reasons, it will also be easier to build a tribe that resonates with people authentically. 42% of small businesses fail because there’s no market need for their services or products. If you build a tribe effectively, you can create a market need; that’s the power of local businesses fueling economies and inspiring entrepreneurship.

  • RetailNOW 2018 Recap

    RetailNOW 2018 Recap

    This year, RetailNOW 2018 ran from August 5th to 8th at the Gaylord Opryland Resort & Convention center in Nashville, Tennessee. In this post, we’ll do a short recap of some of the trends and our own experience of it at Star Micronics and our growing ecosystem of partners.

    RetailNOW was buzzing this year on Twitter under the hashtag #RetailNOW2018. It’s held by RSPA, a trade association comprised of resellers, ISVs, manufacturers, payment processors, distributors, and other POS and tech ecosystem participants.

     

    Star Micronics had some exciting new products to showcase such as our mCollection including new printers and scales, which got a fair amount of attention at RSPA.

    RetailNOW is an important event for POS tech since it combines resellers with both hardware and software ecosystems. The point of sale industry is being challenged right now with channel sustainability and thus the role RSPA plays is crucial.

    Star Micronics’ booth was #803 and our set-up looked like this:

    RetailNow-2018-Booth-e1574798655138

     

    We held a contest where those who entered could win an Amazon Echo Spot. Our new mCollection series was well received, especially our scales.

    m-collection_with-logo02-e1574798680532

    With over 160 exhibitors and a packed agenda, RetailNOW 2018 was the ideal event for us to showcase our mCollection series that has been designed with the latest tech to deliver products that are especially compact in size, sleek, and offer the easiest setup in the industry with a reliable and remarkable user experience. Where our mCollection truly shines is in connectivity–each printer has multiple connectivity options including Bluetooth, CloudPRNT, Ethernet, and of course, lightning USB and traditional USB options.

    RSPA speakers had warm reception that looked like this:

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                              Image credit: RSPA Twitter

    The inaugural RSPA women of the year in 2018 was Abby Sorensen. On the ISV insights panel, the importance of finding partners who need your software but who also have the same DNA was mentioned. The RetailNOW 2018 event also included golf, free head-shots at the photo booth on the show floor, and many other perks. Many speakers added value around the best practices for ISVs, VARs, and Vendors.

    Tips for Value Added Resellers (VARs)

    POS VARs are evolving how they see the emerging ecosystem:

    Jim-Roddy-Presentation-Image-e1574798741922

                           Image credit: Jim Roddy on Twitter

    RSPA is really committed to providing year-round education on topics relevant to its community with everything from tech boot camps to regional events and global expansion. VARs are also increasingly relying on automation tools to streamline their business.

    Capture-e1574798762533

                      Image credit: Jim Roddy on Twitter

    VARs know what works for them in terms of the top lead generation tools. For many of them, product catalogs, software overview videos and educational content such as buyers guides, e-books, lists, and live chats work really nicely. RetailNOW 2018 was full of educational content for VARs, Vendors, and those in related POS tech industries.

  • How PromoPRNT Empowers Retail Stores with Receipt Messaging

    How PromoPRNT Empowers Retail Stores with Receipt Messaging

    In an era of mobile advertising and discount shopping, retailers need to find new ways to reach their customers. New ways to create meaningful customer experiences. With new technologies coming and fading, for many retailers ‘going back to basics’ takes on a whole new meaning. Online advertising is expensive and the ROI has diminished in recent times.

    As consumers have fundamentally changed how they shop and how they buy, retailers need to rethink how they use their existing hardware and software to augment their paths to purchase. This can be achieved also at the POS and with existing technologies. For local retailers, it’s not all about customer data, but also about providing memorable experiences that foster a deep human connection.

    Nothing quite beats the charm of customer service and little personal touches on purchases and the intimacy of shopping at a local store or a favorite small business. So what then are the high-value potential channels that many retailers are neglecting? It turns out it’s offline and in-store marketing opportunities.

    What if there was a simple way to drive customers important messages that they nearly always see? Email marketing open rates are declining, so retailers need to think about an easier way.

    Consumers want to be recognized, and they want non-invasive messages that resonate with them. According to the 2017 DMA factbook, consumers with personalized experiences spend more and become repeat customers:

    Post-Purchase Messaging

    • Product-specific feedback requests in an appropriate post-purchase timeframe (not too soon, but don’t wait too long either)

    Event Reminders and Seasonal Campaigns

    • Invitations to special events at nearby locations

    New Products Launch

    • New product releases in areas of interest

    What if there was an offline tool at the POS itself that could deliver salient messages? Now there is.

    What is PromoPRNT?

    NewPromoPRNTLogoTM

    PromoPRNT is an in-store advertising tool that allows retailers, small businesses and any business with a physical location to leverage the full power of receipts.

    Any POS with a Star Micronics printer can be using PromoPRNT to drive customer experience, build loyalty and engage its shoppers.

    While retailers try to implement personalization and drive traffic online, this is a bit expensive for your local retailer or independent retail store. They need tools that humanize their brand, that are low-cost but yield long-term benefits.

    Benefits of Using PromoPRNT

    Customer-centric receipt messaging at the store or physical location can augment a retailer’s business in many ways:

    Convert Offline to Online Traffic

    • Convert offline eyeballs to online website and social traffic

    Drive Seasonal Deals and Advertise In-Store Events

    • Seamlessly increase “buzz” about seasonal campaigns and promote in-store discount events

    Communicate Important Updates to All Customers

    • Communicate general purpose messages that have a wide reach and a nearly 100% “read-rate”

    Conduct Retailtainment Campaigns that Charm Shoppers

    • Use wit, humor, and charm to create a memorable point-of-purchase experience that has long-term customer loyalty benefits.

    Improve Authenticity of Brand Impressions that Build Trust

    • Create authentic moments for shoppers that will get them to return to your location.

    Drive Repeat Sales

    • Drive repeat sales with loyalty program messages, discounts, coupons and time-limited offers.

    Want to be among the hundreds of retailers and small businesses trying out PromoPRNT?  It’s free and easy!

    PromoPRNT

  • 5 Ways to Motivate Retail Store Staff and Keep Morale High

    5 Ways to Motivate Retail Store Staff and Keep Morale High

    Picture this:

    It’s just a normal Tuesday and you arrive at your shop. Your spirits are high and you are looking forward to your day. You step through the door and your cashier is on her phone. Another employee is lounging to the side. There is no sense of enthusiasm or motivation. There are no positive interactions with your customers. Your mood immediately changes and, suddenly, you realize that this is affecting your store’s sales.

    Motivation, the state or condition of being motivated or having a strong reason to act or accomplish something. In 2017, it was reported that 51% of employees in the United States are not motivated. With the lack of motivation, about 70% of Americans do not feel engaged at their job. Why? There is a science to motivation that needs to be understood in order to keep employees engaged in their daily work.

    Let’s first understand why it is so hard to stay motivated. As said by Forbes, there are three main mental reasons as to why it is so hard to remain motivated:

    1. “I have to”
    2. “I don’t feel right about this”
    3. “I can’t do this”

    Basically, motivation is determined by how your employees view a situation. So, how can you keep your staff motivated besides their paycheck? Take a look at these five tactics!

    1. Employee Training

    We get it, this sounds boring. Nobody actually wants to sit through training, right? Wrong. Employee training sessions may have a bad rap for being boring, however, when done correctly, can be fun and engaging. For starters, Myagi suggests utilizing quizzes and follow-up questions to bring about friendly competition to your employees and increase participation and memory retention. Additionally, get your employees to present their ideas to one another.  You never know what tricks they may have up their sleeves.

    2. Listen

    Such a simple concept, yet so effective. Think about your personal experiences. Don’t you feel more valued when your boss listens to what you are saying? Listening to your employees’ thoughts, concerns and ideas is crucial in allowing staff to feel involved. Showing employees that their insights are valued and appreciated guarantee a high morale and motivated work environment.

    3. Advancement Opportunities

    Knowing that you are working to achieve a goal is motivating. The goal is especially motivating if it leads to more opportunities to advance within the business. By offering these opportunities, you give your staff the encouragement to work to the best of their abilities.

    4. Incentives

    Incentives are a fun, simple, solution to keep staff members motivated. Don’t worry, your incentives do not need to be expensive. They can be as simple a gift card to Starbucks. Let’s be honest, most people love prizes, so why not give your employees a reward for a job well done?   

    5. Be an Effective Leader

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    Show that you’re passionate about your role. Be excited about your business’s goals. Nothing is more motivating than a leader who wants to succeed with their staff. However, passion is not solely what makes an effective leader. Take a look Peter Economy’s 10 powerful habits that leaders should practice:

    1. Confidence
    2. Persuasive communication
    3. The ability to be sensitive and responsive
    4. Determined
    5. Supportive
    6. Distinguished
    7. Responsible
    8. Optimistic
    9. Honesty
    10. Organized

    Takeaway

    Motivation is mental and the mind is strong. With the mind being such a powerful tool, one must learn how to interact with their staff in order to encourage a positive and productive workday. Motivated retail associates directly translate into better customer service and thus increased in-store sales.

    Learn More

  • The SMB Guide to Retail Promotions

    The SMB Guide to Retail Promotions

    The weather is getting warmer and school’s almost over for the year. SMBs are shifting gears for summer months, lining the shelves with warm weather merchandise. Customers are ready for some fun in the sun, but they’re looking for deals to affordably stock up for summer camp and trips to the beach.

    E-commerce sales have outpaced brick-and-mortar store growth, but effective retail promotions will help you compete with online goliaths. It’s important to focus on your existing customer base because marketing experts agree that it’s less expensive to retain customers than it is to acquire new ones. How much exactly? According to the Harvard Business Review, it ranges from 5 to 25 times more expensive to attract a new customer than it is to generate repeat business.

    Brick-and-mortar stores still have the upper hand over online competitors when it comes to instant gratification and the face-to-face service experiences that shoppers crave. Supercharge these advantages by combining them with effective retail promotions that draw in foot traffic, giving customers can’t-miss reasons for wanting to shop in your store.

    1. Discount Promotions

    It’s natural to think that the easiest way to give sales figures a boost is to run discount promotions however, it’s important to ensure there’s enough long-term value to justify the short-term discount. Bundling is a great way to encourage shoppers to spend more money. Couple related items for a discount—for example, purchase a beach towel and get a bottle of sunscreen for 50% off. Partnering less popular items at full price with discounted best sellers is a smart way to move inventory quickly while still earning a profit.

    2. Utilize “Free” in Your Promotions

    Free items or small “tokens of affection” can go a long way toward making shoppers feel their business is appreciated. Customers are more likely to return to your store if they feel they are being rewarded for buying items they need or value, so “buy one, get one free” can inspire shoppers to stock up. This is especially effective for special event-related merchandise that’s headed for the markdown bin after the season is over. Retail promotions such as “purchase a $100 gift card and get a $10 gift card free,” are also popular because consumers feel like they are getting a bonus with their purchase.

    3. Coupons, Coupons, Coupons

    Coupons are a great way to get people to try new products at a lower price, and if the product lives up to expectations, pay full price the next time. In addition, coupons like “spend $50 and take $10 off” give people an incentive to buy a few more items to reach the $50 goal, and let the shopper choose which items to purchase. Merchants can use their POS solutions to reduce the cost of printing coupons by generating offers in-store. Printing coupons on receipts allows you to reach a higher percentage of shoppers because you can be sure the customer receives it, and it gives your sales associates an additional opportunity to engage customers before they leave the store.

    4. Limited-Time-Only Retail Promotions

    Discounts or items that are only available for a short amount of time creates scarcity and a sense of urgency to purchase. For example, flash sales that happen between certain hours will force people to purchase in that time frame. Daily deals give the perception that the deal will last only as long as the items are in stock. Use these tactics to your advantage with summer deals.

    Although the retail landscape is competitive, SMBs can employ smart retail promotions to help attract new shoppers and retain their customer base. Coupons, free products, discounts, and limited-time-only sales can make an already-great, in-store shopping experience too irresistible to pass up.

    Star’s PromoPRNT allows you to easily customize promotions that print directly on receipts.

    PromoPRNT