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Author: Star Micronics

  • Rising Stars Podcast: Harnessing Tech Evolution in Hospitality

    Rising Stars Podcast: Harnessing Tech Evolution in Hospitality

    Hosted by Star Micronics’ Partner Development Manager, Kate Orara, the Rising Stars Podcast is your go-to for all things point-of-sale. It offers insights into the dynamic world of retail technology, with every episode highlighting unique perspectives from industry leaders and innovators.



    Listen to the New Episode Now

    Harnessing Tech Evolution in Hospitality

    In the latest episode of Rising Stars Podcast, “Harnessing Tech Evolution in Hospitality,” journey into the world of cutting-edge hospitality technology with Kate Orara and Allie Haskell, VP of Client Success and Engagement at Custom Business Solutions (CBS). This episode is a goldmine for anyone eager to understand the industry’s next phase.

    Together, they discuss:

    • CBS as a Beacon of Innovation: Exploration of CBS’s role as a pioneering force in retail and restaurant technology solutions.
    • Understanding DISD: Insight into the Direct Independent Software Developer (DISD) concept, as discussed by Jim Roddy, President of the RSPA.
    • Cloud POS Overview: Discussing the rapid growth of cloud point-of-sale systems, predicted to soar to a $26B market by 2030.
    • The “Secure and Manage” Recipe Feature: Learn about CBS’s unique and revolutionary recipe management feature for seamless operations.
    • How to Address Labor Shortages: Strategies and solutions for combating labor shortages, including CBS’s advanced NorthStar point-of-sale Tablet system.
    • 24/7 Customer Service: An inside look at CBS’s round-the-clock customer service, enhancing client satisfaction and loyalty.
    • The “Grocer-Aunt” Concept: Unearth the emerging trend of the “grocer-aunt” and how CBS is contributing to its development.

    Can’t wait to harness these insights for your business? Don’t miss this episode, filled with practical, game-changing insights straight from the industry’s leading experts. Be at the forefront of the hospitality tech evolution with episode 33 of the Rising Stars Podcast.

    Tune in now and elevate your understanding and strategy to thrive in the modern hospitality industry!



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    Loving the podcast? Subscribe now, and let us know what you think by leaving a review!

    Stay up-to-date on all things Star, don’t forget to follow us on Twitter, LinkedIn, Facebook, Instagram, and YouTube.



    Podcast Playlist on YouTube

    The Rising Stars Podcast

    Immerse yourself in the ever-evolving world of point-of-sale (POS) with the Rising Stars Podcast by Star Micronics, hosted by industry pro, Kate Orara. Twice a month, we dive into the fascinating journeys of innovators and businesses navigating the challenges of technology’s rapid pace.

    In every episode, Kate Orara, Star Micronics’ Partner Development Manager, takes listeners on an exploration of emerging retail technology trends and strategies with global industry giants. She’s spent her entire career meeting all the right people, and now listeners everywhere can benefit from this vast network of channel gurus.

    Always leading and always innovating, Star Micronics, a pioneer in POS and customer experience technology for over 60 years, welcomes you to join us in shaping a brighter future in the retail, hospitality, and cannabis industries.

  • The Power of VARs: A Candid Conversation with POSGuys.com

    The Power of VARs: A Candid Conversation with POSGuys.com

    In the dynamic landscape of today’s business world, the decisions you make about the technology you buy, particularly point-of-sale (POS) technology, can either jumpstart your growth or add stumbling blocks to your success. With all the options available, many businesses are left pondering a critical question: Should you navigate the complexities of selecting technology on your own or consider partnering with a specialized intermediary like a Value-Added Reseller (VAR)?

    To shed light on the critical role VARs play in providing merchants the technology they need (plus ongoing support and expertise), Christin Dorner, Content and Media Manager at Star, recently sat down with the Marketing Director at POSGuys.com, Colton Kaltenfeldt.

    In this candid interview, Colton offers invaluable insights into the unique advantages of working with a VAR, the common pitfalls of taking shortcuts, and how VARs cultivate partnerships that benefit businesses in the long run.



    Find POS Hardware for Your Industry

    Christin Dorner: Thanks for joining us today, Colton. It’s always a pleasure speaking with you. So, why don’t we begin by discussing the advantages of working with a VAR. Could you elaborate on why this route could be beneficial for businesses?

    Colton Kaltenfeldt: Absolutely, Christin. Thank you for having me. I like to think of working with a VAR as embarking on an exploratory journey. Every business is different, and selling a one-size-fits-all solution is almost impossible. As VARs, we really get to the bottom of your unique pain points—some of which you might not even be aware of—because we’re trained to see where technology can offer solutions.

    For instance, we have dedicated teams with compatibility sheets for software ranging from extensive systems like Square to more niche software solutions. When you work with a VAR, you’re not just buying a product; you’re getting expertise that could save you valuable time and money in the long run.

    And finally, if you’re working with an established VAR, you’re usually working with a partner who can work with you as your operation and technology needs grow. The owner of a retail store running a single POS terminal might have no problem figuring everything out on their own. But once you introduce mobile computing, inventory and asset management software, e-commerce, and all the other technology that competitive retail stores look at nowadays, keeping everything straight can be difficult.

    A good VAR will know how each of those pieces fit together and remove much of the stress.

    Happy Retail Business Owner Merchant

    Christin: Yeah, that gets us right to my next question. How frequently do you encounter folks who initially opted for POS technology on an online marketplace only to realize they needed something different?

    Colton: Oh, it’s a daily occurrence. We field 1-2 calls a day from people who thought they could take a shortcut by ordering something cheap from an online marketplace. They often find themselves stuck with a manual they can’t understand or a product that doesn’t do what they need it to.

    The beauty of a VAR is that we don’t just sell you a product; we offer ongoing support. We are your partners in success. So when you hit a wall, we’re just a phone call away to help you climb over it.

    Christin: What are the drawbacks you see when people decide to purchase from a marketplace?

    Colton: When you buy from a marketplace, you’re taking a risk. You may receive a product that’s used or not quite what you were expecting. It might not even be compatible with your software. Marketplaces prioritize profits over support, so if you run into a snag, you’re mostly on your own.

    With VARs, support isn’t an afterthought—it’s built into our business model. You get what you order, and you get a team that stands behind what they sell.



    More Benefits of VARs

    A VAR giving tech support to a business owner.

    Christin: That makes a lot of sense. What about all the popular software apps businesses use? Could you talk a bit about the synergy between VARs and software providers like Square or DoorDash?

    Colton: Sure, I’d love to. VARs often have direct partnerships with manufacturers and software providers, enabling us to be your go-between for custom solutions. Let’s say you’re a software company looking to integrate your application or a franchise wanting to roll out new tech. With our connections, we can expedite the process and even manage the whole project. This means that from consultation to deployment, you’ve got just one point of contact, making the process seamless.

    Christin: That sounds incredibly advantageous. Do you have any examples where someone passed up going the VAR route, only to find themselves wishing they had?

    Colton: Absolutely, I’ve got stories. We had one business owner who came to us in a panic. She had bought $4,000-$5,000 worth of POS equipment elsewhere. The software was mismatched, the hardware was a mess, and her store opening was just two weeks away.

    We stepped in, reassessed her needs, and got her the proper setup. By the time she was ready to open, everything was functioning as it should, and she was incredibly relieved. That kind of turn-around is what VARs can offer.

    Why Choose Star for Your POS Hardware?

    Star Micronics proudly collaborates with the industry’s leading Value-Added Resellers (VARs) to deliver top-notch, tailor-made point-of-sale (POS) solutions that address your unique business needs. Discover why discerning business owners opt for Star hardware for unparalleled quality and seamless installation.



    Discover Star Hardware

    Christin: That’s quite a testimonial. She’s lucky she got your number! So, for those who are new to this, how can they go about finding a reputable VAR?

    Colton: Manufacturer referrals can often point you in the right direction, but we also get a lot of traffic through the educational content on our website and YouTube channel. Word of mouth, though, that’s the gold standard. If you’re looking for a VAR, just ask around in your network. Someone you trust probably has a recommendation.

    Thank you, Colton, for these valuable insights! Feel free to connect with Colton on LinkedIn. For more information on how VARs like POSGuys.com can benefit your business, click here.

    Ready to purchase from the best?



    Find a Star Reseller

  • How to Switch to an Android POS System: A Detailed Guide

    How to Switch to an Android POS System: A Detailed Guide

    The modern retail landscape is in constant flux, mainly driven by consistent technological innovation. Among these many changes, the shift toward Android point-of-sale (POS) systems has been particularly noteworthy over the last couple of years.

    The Rise of Android POS Software

    The Android operating system, universally recognized for its user-friendly nature and cost-effectiveness, is now the first choice for a rapidly growing number of retail businesses. Its open-source nature lends itself to exceptional customization capabilities, allowing software developers to tailor their POS applications to their exact specifications. Merchants in the retail and hospitality industries have greatly benefitted from such progress.

    Such flexibility isn’t just about aesthetics; it’s about delivering a smooth, efficient customer service experience and integrating diverse software applications that manage everything from inventory to customer feedback.

    The Critical Role of Hardware in Android POS Systems

    However, an Android POS system’s success relies on more than just the software. The hardware components, particularly the printers, are pivotal in ensuring the system operates seamlessly.

    Here, Star Micronics shines in the world of retail solutions. Fully understanding the Android revolution in the POS industry, Star has dedicated its resources to craft printers that perfectly sync with Android systems.



    Explore Star Printers

    Among Star’s crowning achievements is the TSP143IVUE thermal receipt printer. All Star Micronics receipt and label printers are compatible with Android, but the TSP143IVUE optimizes the Android experience thanks to its support for the Android Open Accessory (AOA) protocol.

    AOA support ensures communication between the Android system and the printer while keeping the tablet or device powered and charged, enhancing the user experience by leaps and bounds. Star also has industry-leading software development kits (SDKs) to aid technology providers in the integration of Star printers with developer POS software.

    Software developers, click here to contact the Star Integrations Team >


    An ISV's Guide to Star Printer SDKs ebook.

    An Independent Software Vendor’s (ISV’s) Guide to Star Printer SDKs

    Unlock seamless printer integration tailored to elevate your software’s performance and versatility.



    Discover Star’s SDKs

    If Your Current POS Software is Android-Compatible

    For many business owners, the thought of transitioning to a new system can be daunting, especially if they’re content with their current POS software. The good news? Your transition can be significantly streamlined if your POS software is already compatible with Android hardware.

    If this is you, you’re in a favorable position; your employees are already acquainted with the software, eliminating the need for extensive training.

    In such cases, while reviewing the steps detailed below for a thorough understanding is beneficial, you may not have to follow all of them. Instead, you can focus on hardware, ensuring a smoother and more efficient switch to the Android POS system of your choice.



    Star is Universally Compatible

    Preparing for a Seamless Transition

    Before considering a switch to an Android POS system, businesses without Android-compatible software should start by evaluating their current system. This means pinpointing its strengths and acknowledging its limitations.

    But introducing new technology isn’t just about installation. The importance of thorough staff training cannot be overstated. A system can only reach its full potential when those using it are proficient and confident.

    Be prepared to do the necessary work if you want the greatest rewards later on.

    Steps to Transition to an Android POS System

    Transitioning requires careful planning and execution. Here’s a structured approach for business owners looking to make the switch to an Android POS system:

    1. Assessment & Planning

    • Evaluate Current Needs: Start by analyzing the features of your current POS system. Pinpoint its strengths and any gaps in functionality. Examine both your software and hardware, identifying essentials and desired additions. Invest time in creating a detailed list. Group all your “must-have” features together and create a separate wishlist for the desirable, but not crucial, add-ons.
    • Determine Compatibility: Ensure which of your existing hardware (e.g., barcode scanners, cash drawers, printers) is compatible with Android systems or plan for necessary upgrades. 

    2. Research & Selection

    • Choose the Proper Software: Various Android POS applications cater to distinct business requirements. As features, pricing, and support differ across the board, it’s crucial to choose wisely. Refer back to your prioritized list, ensuring your software selection has all your must-have features and, ideally, some from your wishlist.
    • Hardware Selection: Decide if you’ll be using dedicated Android POS terminals or other popular devices such as tablets. If you need to upgrade to new POS hardware, be sure it’s compatible with Android, is user-friendly, and has excellent support. This may go without saying, but ensure your chosen hardware is also robust enough for your business’s daily operational demands. Cutting costs on hardware may lead to regrets when they break down, leaving you in a jam during your busiest hours.


    The complete point-of-sale (POS) suite in black and white by Star Micronics.
    All point-of-sale hardware by Star Micronics works with Android operating systems.

    3. Data Migration

    • Inventory & Product Data: Most modern POS systems allow you to export product data. Once exported, this data can be imported into your new Android POS software.
    • Customer Data: If you’ve maintained a customer database or loyalty program, ensure this data is also transitioned.

    4. Configuration & Customization

    • Payment Processing: Set up payment gateways and processors to ensure seamless transactions with your Android POS system. Note: if you are using your current Android-compatible POS software and making no software changes, there will likely be no need to update your payment processing or terminal.
    • Tax & Compliance: Ensure your chosen software is configured according to local tax regulations. All POS software must comply with all federal and state tax laws.
    • Custom Features: Depending on the software, you may be able to add specialized features tailored to your business needs.

    5. Training

    • Staff Orientation: Familiarize your team with the basics of the new system.
    • In-depth Training: Consider more detailed training sessions or workshops depending on your business’s complexity.

    6. Testing

    • Pilot Run: Before fully transitioning, consider running the new Android POS system parallel to your existing system to catch any issues.
    • Feedback Loop: Allow staff to provide feedback on any challenges they encounter.

    7. Deployment & Go-Live

    • Full Transition: Once you’re confident in the new system’s functionality, make the full switch.
    • Support: Ensure there’s a system in place for staff to report issues and get help as needed.

    8. Ongoing Review & Optimization

    • Collect Feedback: It’s crucial to consistently gather feedback from staff and customers to ensure the system meets everyone’s needs.
    • Updates & Maintenance: Regularly update the software to benefit from the latest features and security enhancements.

    Remember, while there are challenges in making a significant change like this, the flexibility, customization options, and potential cost savings of an Android POS can offer many benefits to modern businesses.

    Happy Business Owner Retail Grocery Small

    Embracing Tomorrow’s POS Landscape

    Staying ahead in the ever-changing retail and hospitality world means staying informed and embracing a proactive spirit. If you’re sensing your legacy POS system may be holding back your business, there are many reasons why upgrading to a newer Android POS system would be advantageous.

    Not only is it a highly cost-effective alternative, but the operating system itself allows for excellent customization and is very user-friendly. Paired with the advanced capabilities of Star Micronics’ printers, vendors are equipped with leading technology and an edge in operational efficiency.

    Embracing innovation ensures a brighter, more efficient future for your business, positioning you at the forefront of the retail evolution.



    Contact Star Today

  • Star Micronics Joins BlueStar’s VARTECH 2023 as a Proud Gold Sponsor

    Star Micronics Joins BlueStar’s VARTECH 2023 as a Proud Gold Sponsor

    Star to unveil its latest advancements in POS technology, featuring the multi-media mC-Label3 printer and Star-branded high-resolution barcode scanners.

    San Antonio, TX – September 10, 2023 – Star Micronics, a global leader in mobile, point-of-sale (POS), and customer engagement technologies, is pleased to announce its participation as a gold sponsor in VARTECH 2023, hosted by BlueStar. Scheduled for September 11 – 12 in San Antonio, Texas, VARTECH is an annual opportunity for the industry’s leading channel professionals to gather, collaborate, and discuss the latest trends and innovations.

    Attendees can meet the Star Micronics team at Booth 130 to learn more about its retail technology and commitment to providing complete POS hardware solutions. Over the last few years, Star has steadily expanded its repertoire beyond printers, underscoring its dedication to being a comprehensive solution provider in the POS realm.

    Highlights at the booth include:

    The New mC-Label3 Multifunctional Printer:

    • Versatile printing on various paper and label media, including linerless sticky labels, permanent linerless labels, die-cut and continuous labels, and traditional receipt paper
    • Maintenance alerts and minimal upkeep for optimal performance
    • Convenient One Touch printing for pre-made receipts and labels

    New High-Resolution 2D Barcode Scanners:

    • Advanced data parsing capabilities for enhanced efficiency
    • Wireless model with charging cradle included for seamless mobility
    • Star-branded for superior quality and reliability

    Star will also showcase its catalog of acclaimed POS solutions, including the striking mCollection®—a line of modern mPOS hardware designed for the mobile future—alongside its robust cash drawers, helpful accessories, and the popular VAR-centric Empower Program.

    Adding to VARTECH’s exciting agenda, Mike Hanson, Executive Vice President of Star Micronics America, is slated to speak on Monday, September 11, from 9:45 to 11:15 am. The panel, “Point of Sale – What YOUR Customers Really Think and Want,” will unpack need-to-know insights gathered from recent end-user surveys. Conducted by BlueStar, the surveys encompass feedback from over 150 retail and restaurant owners and managers on a range of topics regarding their POS systems.

    To ensure personalized attention at the show, VARTECH 2023 attendees can schedule private demos with Star representatives by reaching out to sales@starmicronics.com.

    Don’t miss this opportunity to explore the future of retail technology with Star Micronics at VARTECH 2023. We look forward to welcoming you at Booth 130!

    Love industry news? Check out our podcast:



    Rising Stars Podcast

    Star Micronics logo, point-of-sale (POS) hardware and technology company.

    Star Micronics, a world leader in point-of-sale (POS), has designated a portfolio of printing, secure cash management, self-service, and customer engagement solutions for any retail or hospitality establishment. Embracing the mPOS wave, Star’s SDKs allow developers to utilize Star printers in tandem with Android™, iOS, iPad®, and iPhone® devices to generate receipts, labels, Chit, and tickets. Star Micronics is always leading and always innovating, creating cloud-based printing solutions, including CloudPRNT and Star Cloud Services, with AOA support and MFi connectivity. Star also has a wealth of peripherals, including 2D barcode scanners, scales, tablet display stands, and more. Visit starmicronics.com or follow us on Facebook, Twitter, YouTube, or LinkedIn to learn more.

    Media Contact:

    Christin Dorner
    Star Micronics America, Inc.
    cdorner@starmicronics.com
    848-216-3318

  • Star Micronics Unveils mUnite VESA Pole Mount for Versatile Two-Tablet Workstations

    Star Micronics Unveils mUnite VESA Pole Mount for Versatile Two-Tablet Workstations

    The new VESA Pole Mount accessory further enhances the mUnite Mount 18 tablet stand, meeting demand for operational flexibility within the retail and hospitality industries.

    Somerset, NJ – August 15, 2023 – Star Micronics, a world-renowned innovator in point-of-sale (POS) and customer engagement technology, announces the release of their latest mUnite VESA Pole Mount accessory designed to optimize dual-tablet workstations. This new solution adds versatility to Star’s mUnite Mount 18 tablet display mount by enabling a second tablet to securely attach, creating a customer-facing option, or accommodating two tablets for online order management.

    “The mUnite VESA Pole Mount leverages the universally accepted VESA mounting design, providing compatibility with a broad range of tablet enclosures, including Star Micronics’ own Universal mEnclosure. It’s another answer to the ever-growing demand for efficiency and operational flexibility within the retail and hospitality industries.”

    Christophe Naasz, Global Director of Business Development at Star Micronics

    The mUnite Mount 18 tablet stand, already favored for its sleek and minimalist design, is now further enhanced with the new VESA Pole Mount. The accessory is easy to install and use, transforming the Mount 18 into a versatile multi-use workstation. Star’s VESA 75mm/100mm mount accessory works with any tablet enclosure that uses universal VESA mounting to affix to POS stands or pole mounts, including the Universal mEnclosure and Mini Universal mEnclosure. The Pole Mount keeps tablets securely attached yet effortless to remove, streamlining sales and customer interactions.

    Star Micronics’ Mount 18, a part of the mCollection® series, has been well received for its space-maximizing contemporary design, catering to the bustling environments of restaurants and quick-service restaurants (QSRs). Now, its ability to securely hold two tablets while keeping them easily accessible makes it an excellent choice for businesses needing organized dual-tablet workstations.

    “Star is committed to continuously innovating and delivering meaningful, tangible benefits to our customers. We are excited to see this versatile addition to our mCollection series assist businesses in maintaining a well-organized, efficient workspace.”

    Christophe Naasz, Global Director of Business Development at Star Micronics

    Love industry news? Check out our podcast:



    Rising Stars Podcast

    Star Micronics logo, point-of-sale (POS) hardware and technology company.

    Star Micronics, a world leader in point-of-sale (POS), has designated a portfolio of printing, secure cash management, self-service, and customer engagement solutions for any retail or hospitality establishment. Embracing the mPOS wave, Star’s SDKs allow developers to utilize Star printers in tandem with Android™, iOS, iPad®, and iPhone® devices to generate receipts, labels, Chit, and tickets. Star Micronics is always leading and always innovating, creating cloud-based printing solutions, including CloudPRNT and Star Cloud Services, with AOA support and MFi connectivity. Star also has a wealth of peripherals, including 2D barcode scanners, scales, tablet display stands, and more. Visit starmicronics.com or follow us on Facebook, Twitter, Instagram, YouTube, or LinkedIn to learn more.

    Media Contact:

    Christin Dorner
    Star Micronics America, Inc.
    848-216-3318

  • Intelligent Cash Drawer Detection: A New Star Feature

    Intelligent Cash Drawer Detection: A New Star Feature

    In point-of-sale (POS) technology, seamless integration and efficient troubleshooting are pivotal for operational success. Star Micronics, always at the forefront of innovation, is pleased to announce the introduction of intelligent cash drawer detection as one of its pioneering features.

    The First to Detect Cash Drawer Connectivity

    The TSP100IV thermal receipt printer series had the distinction of being the first Star Micronics product to embrace this feature. We’re excited to confirm that the momentum continues with the forthcoming mC-Label3 multifunctional label printer, making it the subsequent product to carry on with this advancement.



    Explore Star Cash Drawers

    Understanding the Functionality

    Normally, when a cashier initiates the “accept cash” prompt, the integrated cash drawer is triggered to open. However, should there be any connectivity issues, this could result in operational hiccups.

    With the new cash drawer detection, the POS is designed to immediately flag an error if there’s any misalignment in the connection. This not only assists with instant troubleshooting but also ensures that setup errors related to cash drawer connectivity are minimized.

    For example, during the initial setup, the POS is programmed to post an error if there’s an oversight and the cash drawer isn’t correctly connected. Consequently, the user is immediately notified to examine the cash drawer’s cable connectivity.

    Star Micronics Printer Cash Drawer Connection Detector

    Supported Software Development Kits (SDKs)

    For developers and businesses keen on integrating this feature, Star Micronics is providing support through multiple SDKs, including:



    Star Technologies

    Innovating for Better Operations

    Incorporating this feature not only enhances the user experience but also solidifies the commitment of Star Micronics to provide sophisticated, user-friendly solutions to the POS industry. As always, we remain dedicated to offering cutting-edge solutions that streamline operations and support businesses in achieving their operational best.


    An ISV's Guide to Star Printer SDKs ebook.

    An ISV’s Guide to Star Printer SDKs

    For ISVs navigating the complexities of printer integration, the path forward is often strewn with challenges. Get to know Star Micronics’ range of software development kits (SDKs), each uniquely crafted to address these challenges and enhance your integration prowess.



    Explore Now

    Interested in integrating with Star Micronics?



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  • Why VARs Surpass Online Marketplaces for POS Tech

    Why VARs Surpass Online Marketplaces for POS Tech

    In the digital age, the allure of online marketplaces can be too hard to resist. With just a few clicks, a business owner can access a vast array of products, from stationery to high-tech point-of-sale (POS) systems. But while the convenience is undeniable, there’s a compelling case for a different approach when purchasing critical hardware and technology: buying directly from Value-Added Resellers (VARs).

    A Value-Added Reseller (VAR) is a business partner that enhances and customizes technology solutions for you, ensuring they’re tailored to fit your unique needs, backed by expert insights and dedicated support.

    In the POS industry, VARs specialize in retail and POS system technology, bringing unparalleled expertise and deep understanding to ensure you’re equipped with the best solutions tailored to your business needs.



    Find Out Where to Buy Star

    Let’s unpack the many advantages of sourcing your retail and hospitality POS tech directly from VARs:

    1. Tailored Solutions, Not Just Products

    When you purchase from an online marketplace, you often receive a one-size-fits-all solution. But every business has unique requirements. VARs understand this. They don’t just sell products; they provide solutions tailored to individual business needs. By integrating software, hardware, and services, VARs offer a holistic solution, ensuring that every component works harmoniously.

    2. Expertise at Your Fingertips

    Online marketplaces might offer user reviews, but they can’t match the deep industry knowledge of a VAR. When you buy from a VAR, you’re not just purchasing a product; you’re tapping into a reservoir of expertise. They understand the nuances of the POS/retail tech channel and can provide insights and advice, helping you make the most informed choice.

    3. End-to-End Support

    Imagine purchasing a POS system online, only to face challenges during setup. Who do you turn to? With VARs, the answer is clear. They often offer comprehensive support, from installation to post-sale service. This level of care ensures that your systems are up and running quickly and optimized for your operations.

    Customer Service Rep

    4. Future-Proofing Your Business

    The world of POS and retail technology is ever-evolving. VARs are often at the forefront of industry trends and innovations. By partnering with a VAR, you’re better positioned to adapt to future technological shifts. They can guide upgrades and ensure your business remains cutting-edge without starting the purchasing process from scratch.

    5. Building Long-Term Relationships

    Buying from a VAR isn’t a one-time transaction; it’s the beginning of a partnership. As your business grows and evolves, your VAR can grow with you, anticipating needs and offering solutions before challenges even arise. This relationship can be invaluable, offering a sense of security in the often tumultuous world of retail technology.

    6. Cost-Effective in the Long Run

    While online marketplaces might occasionally offer lower upfront prices, the value provided by VARs often makes them more cost-effective in the long run. The integration of solutions, the reduction of downtime through expert support, and the optimization of your systems can lead to significant savings over time.


    Conquering Omnichannel Order Management with Cloud-Based Technology Solutions ebook.

    Conquering Omnichannel Order Management with Cloud-Based Technology Solutions

    Consumers have spoken! The future of retail and hospitality is omnichannel, cloud-based, and connected. Is your business prepared?



    Get Connected

    Wrapping Up the Benefits of Buying from VARs

    The temptation to buy quickly and cheaply from online marketplaces is understandable in our fast-paced, digital-first world. But for those willing to look beyond the immediate, the value of purchasing directly from a VAR becomes evident. It’s not just about buying a product; it’s about investing in the future of your business.

    So, the next time you’re evaluating where to purchase your POS or retail tech solutions, remember the multiple advantages of turning to a VAR.



    Find a Star Reseller

  • Beat a Taylor Swift Concert Rush with Your POS Software

    Beat a Taylor Swift Concert Rush with Your POS Software

    In the world of point-of-sale (POS) software, understanding client needs and environmental context is critical. Concerning the event space, it’s well-known that large stadium events are nothing short of grandeur. Whether it’s a fierce football match, an international cricket tournament, or a musical evening with an iconic artist like Taylor Swift, the sheer number of attendees is staggering.

    Such high-capacity events pose unique logistical challenges for independent software vendors (ISVs) and software developers in the POS solution space. So, let’s dive into these challenges and discuss the essentials a robust stadium POS software application needs to crush them, using a Taylor Swift concert as our guiding star.



    POS Hardware for Stadiums

    The POS Developer’s Dilemma in the “Swift” Surge

    When Taylor Swift drops a tour date, tickets vanish from virtual shelves. Crowds spanning generations pack huge venues with infectious enthusiasm, eager to sway and sing along to the tunes of their beloved pop icon. While the concert’s central attraction is Taylor herself, behind the scenes, stadiums must ensure that every aspect of the fan experience is seamless.

    That’s where an efficient POS system with the latest software and hardware plays a pivotal role. Beyond the glitter and glamour of the stage, an intricate infrastructure is working overtime. When powered by the proper technology, a stadium’s POS can provide exceptional customer satisfaction across the board.

    Where Does Stadium POS Software Need to Rock?

    Volume Handling

    Stadiums, especially during events like Taylor Swift concerts, see an unprecedented influx of patrons. Your POS software must be able to handle tens of thousands of transactions within a short window without any glitches or lags.

    Numerous & Diverse Sale Points

    The challenge isn’t just about volume – it’s about variety. From exclusive merchandise to gourmet food stalls, the software must ensure seamless integrations and fast, unified processing.

    Swift Transactions

    No fan wants to miss even a minute of Taylor’s performance. Your software must ensure quick, hassle-free, secure transactions, allowing Swifties to get back to the concert without long waiting times.

    Someone makes a heart with their hands at a large concert. Likely a Taylor Swift concert.

    Essential Features for Next-Gen Stadium POS Software

    1. Scalability

    Mega-events demand robust software that scales rapidly, maintaining speed and security despite sudden sales surges.

    2. Mobility

    With patrons scattered throughout the venue, equipping your clients with the power of mobile POS (mPOS) technology can facilitate quicker transactions. Pairing your software with handheld devices for stadium staff ensures fans can make purchases without moving far from their seats.

    Explore Popular Portable Receipt Printers >>

    3. Real-Time Inventory Tracking

    No more stock-outs. Whether it’s Taylor Swift’s exclusive concert tees or the most popular snacks, the software should provide real-time inventory insights to your clients.


    2D barcode scanner line by Star Micronics.

    4. Versatile Payment Methods

    From Apple Pay to good old cash, your software must be adaptable, catering to the diverse preferences of a global fan base.

    5. Uncompromised Security

    Given the volume of transactions and the variety of payment methods, security is paramount. Encryption, secure data handling, and fraud detection should be incorporated features.

    6. Offline Capabilities

    Even in our digital age, network issues can arise. Your software must have offline capabilities to ensure sales continue even in the face of internet connectivity challenges.



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    4_elements_value

    4 Elements of a Valuable ISV-Hardware Integration Partnership

    With so many hardware vendors to choose from, it may not be clear which direction to take. Equip yourself with insights to forge partnerships that truly elevate your software.



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    Addressing Real-World Challenges for POS Software Devs

    • Challenge: Peaks and troughs in customer flow, leading to potential bottlenecks.
      Solution: Empower clients with software supporting mPOS systems, enabling on-the-go transactions to alleviate counter pressures.
    • Challenge: Catering to a spectrum of payment preferences.
      Solution: Offer hybrid solutions that cater to all payment forms, ensuring every fan is satisfied.
    • Challenge: Unexpected stock-out situations of popular merch or food items.
      Solution: Real-time inventory monitoring ensures replenishment is timely and sales don’t suffer.

    The POS Tech Developer’s Encore

    Imagine this: Taylor Swift is about to start her encore. A fan realizes they haven’t bought the limited-edition concert tee. They rush, make a quick purchase thanks to your software, and are back just in time for the first chord.

    That’s the value you, as an ISV or POS software developer, bring to stadium events. With the right software solutions, you can amplify client satisfaction, making each transaction a part of concert history, even amidst the electrifying chaos of a Taylor Swift concert. For developers aiming to mark their territory in such dynamic arenas, evolving isn’t just an option; it’s a necessity.

    Silhouette of female concert artist onstage. Might be Taylor Swift.

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    The Star Blog

  • Meeting the Online Order Surge: How Hardware Impacts Efficiency

    Meeting the Online Order Surge: How Hardware Impacts Efficiency

    As online ordering charts an upward path, businesses find themselves in a whirlwind trying to adapt and catch up. The post-pandemic era has redefined modern convenience for good, with customers prioritizing speed and touchless transactions from platforms like DoorDash, Uber Eats, Grubhub, and many more.

    To stay competitive as a business owner, you must be able to handle the surge in online orders, and one crucial aspect of this is re-evaluating your hardware systems.

    The Online Order Surge is Here to Stay

    Recent data underscores an undeniable truth: online ordering is not just a fleeting trend—it’s an entrenched consumer habit well-established in everyday life. In the past couple of years alone, there’s been a substantial increase in customers opting for online food orders, grocery shopping, cannabis, and even retail.

    We’ve all heard friends and people at the office saying they’re going to “DoorDash” for lunch or dinner.

    Undeniably, this shift is mainly due to the desire for safer, faster, and more convenient shopping experiences. The appeal is hard to resist.



    Hardware Solutions for Online Ordering

    Challenges Faced by Businesses

    In effect, the growing trend of online ordering brings inevitable challenges for every business owner. Businesses are expected to maintain profitability and customer satisfaction no matter what comes their way.

    • Diverse Ordering Platforms:

      In today’s digital age, consumers have multiple avenues to place orders. From branded apps and third-party delivery platforms like Grubhub and DoorDash to direct website orders—businesses must juggle between different systems simultaneously. This can lead to potential mismanagement and oversight of specific orders.

    • Real-time Order Management:

      With the expectation of prompt deliveries and real-time order updates, businesses face pressure to manage orders in real-time, particularly with popular delivery apps. Any lag or delay can lead to a ripple effect, causing dissatisfaction, negative reviews, and, ultimately, the loss of new and loyal customers.

    • Accuracy and Detailing:

      With online orders, there’s a greater emphasis on customization and details. Whether it’s food allergies, special requests, or bespoke products, businesses must capture and execute every detail correctly. Any oversight here could lead to costly re-dos or, in extreme cases, health hazards.

    • Inventory Management:

      The rapidity of online orders requires businesses to have a robust inventory management system. Running out of crucial ingredients or products not only hampers current orders but can lead to a loss of potential future orders from disappointed customers.

    • Integration with Physical Storefront:

      For businesses operating both online and offline, there’s the added challenge of ensuring seamless integration. Physical in-store purchases must be harmonized with online orders to prevent over-commitment or under-utilization of resources.

    • Staff Training and Adaptation:

      The digital landscape is constantly changing. As new systems and technologies emerge, businesses must ensure their staff are adequately trained and can adapt swiftly. This continuous learning curve can sometimes be daunting for long-term employees or those less technologically inclined.

    Ultimately, to mitigate these challenges and streamline operations, the importance of well-structured, ergonomic, and technologically sound hardware workstations cannot be stressed enough.


    Conquering Omnichannel Order Management with Cloud-Based Technology Solutions ebook.

    Conquering Omnichannel Order Management with Cloud-Based Technology Solutions

    Consumers have spoken! The future of retail and hospitality is omnichannel, cloud-based, and connected. Is your business prepared for online ordering?



    Hardware for Online Orders

    The Role of Hardware in Streamlining Online Order Management

    The efficiency of any online ordering system is, to a large extent, influenced by the hardware it runs on. Multi-tasking is the name of the game. Therefore, an optimized workstation featuring a multi-tablet system can be transformative.

    With one or two tablets dedicated to processing incoming orders from different online ordering applications and another for customer interactions or auxiliary operational needs, businesses can achieve optimal efficiency.

    Ergonomics and User Experience

    Beyond functionality, there are the added concerns of ergonomics, organization, installation, and user comfort. These concerns should not be taken lightly. A good workstation isn’t just about speed—it’s about ensuring staff can install, view, access, and use every piece of hardware easily, reducing the potential for frustration and errors.

    Proper workstation placement can significantly improve operational flow, enhance user experience, and boost overall employee morale.

    Star Micronics: Meeting the Needs of Modern Businesses

    For years, Star Micronics has emphasized the critical nature of efficient workstations. In today’s dynamic landscape, each piece of hardware must integrate flawlessly with the next, ensuring a streamlined workflow for hassle-free operations. This synergy is essential to meeting evolving demands and maximizing customer satisfaction.

    Designed with the modern business landscape in mind, Star’s mCollection® features a multitude of standout products like the mPOP and the mC-Print series. But the mCollection is much more than POS printers. With the mUnite line of tablet stands and pole mounts, the hardware collection provides the adaptability necessary to declutter and structure even the busiest of workstations.



    Explore the mCollection

    Focusing on Multi-Tablet Workstations

    Attached to the popular mUnite Mount 18 pole mount, the VESA mount accessory allows businesses to easily elevate their online order management by creating a versatile dual-tablet station. It’s cost-effective and ideal for companies seeking an organized, multi-functional workstation in busy retail and hospitality environments.

    The VESA pole mount accessory from Star Micronics turns the Mount 18 tablet mount into a two-tablet display.
    The VESA pole mount accessory turns the Mount 18 into a two-tablet display

    Key Features of the VESA Pole Mount Accessory on Mount 18:

    • Instantly creates a cost-effective & flexible two-tablet workstation
    • Great for organizing online ordering or customer engagement tablets
    • Compatible with any tablet enclosure using 75/100 VESA mounting
    • Tablet mount is securely fastened, protecting the tablet or device
    • Made of durable steel
    • Easy installation & removal

    mUnite Tri-Mount Multi-Tablet Display

    Furthermore, the mUnite Tri-Mount pole mount is perfect for multi-tablet and online order setups, especially for restaurants that receive orders from platforms like DoorDash, Grubhub, and Uber Eats, which often require different printers and tablets.

    Easily installed on most countertops, its sleek design conserves space, making it ideal for restaurants managing online orders across multiple devices. It securely accommodates up to three tablets (see here for specifications), ensuring easy access and protection in fast-moving settings.



    Discover mUnite Tablet Stands & Pole Mounts

    The Tri-Mount multi-tablet mount from Star Micronics displays three tablets at once. Great for online orders.
    The Tri-Mount multi-tablet display by Star Micronics

    Future Readiness in the Age of Digital Ordering

    The surge in online ordering continues to reshape the business landscape. To stay competitive, businesses must invest in organized, ergonomic, and efficient hardware solutions. By doing so, they position themselves to meet current demands and be well-prepared for future challenges and opportunities.

    So, as technology continues to evolve and consumer preferences shift, is your business infrastructure flexible enough to adapt? Remember, the choices you make today will shape your success in the digital ordering era of tomorrow.

    Learn about Star Micronics reliable hardware for online orders:



    Solutions for Today’s Business

  • Rising Stars Podcast: Understanding the Future of Retail IT

    Rising Stars Podcast: Understanding the Future of Retail IT

    Hosted by Star Micronics’ Partner Development Manager, Kate Orara, the Rising Stars Podcast is your go-to for all things point-of-sale. It offers profound insights into the dynamic world of retail technology, with every episode highlighting unique perspectives from industry leaders and innovators.



    Listen to the New Episode Now

    The New Wave in Retail IT: ISVs, MSPs, and the Future of VARs

    The world of retail IT is changing, and with change comes new opportunities and challenges. In episode 32 of the Rising Stars Podcast, “The New Wave in Retail IT: ISVs, MSPs, and the Future of VARs,” host Kate Orara, Partner Development Manager at Star Micronics, connects with Michel Sirois, President of BlueStar Canada and Chairman of the Retail Solutions Providers Association (RSPA).

    With years of significant growth leading BlueStar Canada and a prominent figure in the realm of retail technology, Michel’s insights hold immense value for anyone interested in retail, Point of Sale, Logistics, and Manufacturing.

    Their discussion revolves around the evolving dynamics of the retail IT channel. Historically dominated by value-added resellers (VARs), the channel is witnessing the rising influence of independent software vendors (ISVs) and merchant service providers (MSPs).

    But what’s driving this change?

    Kate & Michel explore:

    • The emerging role of ISVs and MSPs in shaping the retail IT narrative.
    • Strategies VARs can adopt to navigate this new terrain and remain competitive.
    • How collaborations between VARs, ISVs, and MSPs can pave the way for mutual success.
    • BlueStar Canada’s pivotal role in fostering these partnerships and collaborations.

    If you want to understand the future of the retail IT industry, this episode offers an in-depth look at the factors shaping its trajectory. From the changing roles of VARs, ISVs, and MSPs to the importance of collaboration, it promises to be a treasure trove of insights.

    Don’t miss out on this opportunity to gain valuable knowledge from two leading figures in the field!



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    The Rising Stars Podcast

    Immerse yourself in the ever-evolving world of point-of-sale (POS) with the Rising Stars Podcast by Star Micronics, hosted by industry pro, Kate Orara. Twice a month, we dive into the fascinating journeys of innovators and businesses navigating the challenges of technology’s rapid pace.

    In every episode, Kate Orara, Star Micronics’ Partner Development Manager, takes listeners on an exploration of emerging retail technology trends and strategies with global industry giants. She’s spent her entire career meeting all the right people, and now listeners everywhere can benefit from this vast network of channel gurus.

    Always leading and always innovating, Star Micronics, a pioneer in POS and customer experience technology for over 60 years, welcomes you to join us in shaping a brighter future in the retail, hospitality, and cannabis industries.

    Let’s rise together!