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  • Star Micronics to Showcase POS Hardware, Partner Integrations, and the New mC-Connect Drawer at RetailNOW 2026

    Star Micronics to Showcase POS Hardware, Partner Integrations, and the New mC-Connect Drawer at RetailNOW 2026

    Visit Booth 631 to see the new mC-Connect Drawer, cloud printing, multifunction labeling, kiosk barcode scanning, and live demonstrations with MagTek and Logic Controls.

    Las Vegas, NV – July 17, 2026 – Star Micronics, a global leader in point-of-sale (POS) hardware, cloud printing, and labeling technology, will exhibit at RetailNOW 2026, the retail IT channel’s #1 trade show, education conference, and networking event. The show takes place July 26–28 at Caesars Forum in Las Vegas. Visitors to Booth 631 can explore Star’s latest POS hardware through live demonstrations with leading technology partners.

    RetailNOW attendees will see Star hardware working alongside software and payment technologies used across retail and hospitality.

    Featured Solutions at Booth 631

    Attendees can explore Star’s latest POS hardware and cloud technologies, including:

    • The new mC-Connect Drawer: Modernize any cash drawer with USB, Ethernet, Wireless LAN, and Bluetooth® Low Energy connectivity, enabling direct communication with today’s POS systems, tablets, and mobile devices.
    • Cloud Printing Solutions: CloudPRNT Next and StarIO.Online simplify cloud printing for online ordering, web applications, and multi-location deployments. From direct cloud communication using MQTT to fully managed cloud printing with remote device management, Star offers flexible options for cloud-connected POS environments.
    • Multifunction Labeling Solutions: The mC-Label2 and mC-Label3 support receipts, linerless labels, die-cut labels, and continuous media from a single device, allowing businesses to print food safety labels, order labels, barcode labels, receipts, and more.
    • Kiosk Barcode Scanning: Star’s fixed-mount kiosk barcode scanners, the NLS-FM431 and the NLS-FM3280, provide fast, hands-free scanning of 1D and 2D barcodes from printed labels and mobile devices for self-service kiosks, lockers, and customer-facing terminals.
    • Enterprise POS Hardware: From receipt printers and cash drawers to barcode scanners and cloud-connected peripherals, Star’s hardware portfolio supports retail, restaurant, grocery, healthcare, cannabis, and hospitality applications.

    Live Partner Demonstrations

    Star will feature several integrated demonstrations throughout the show.

    • One Touch Label with Logic Controls KitchenGO KDS and the mC-Label3: See Logic Controls’ KitchenGO KDS working with Star’s mC-Label3 multifunction printer to demonstrate the One Touch Label feature. Kitchen staff can generate labels directly from the KDS as orders move through production, helping identify orders and improve fulfillment accuracy.
    • Direct Cash Drawer Control with MagTek and the mC-Connect Drawer: MagTek will demonstrate the mC-Connect Drawer, showing how payment devices and POS systems can control cash drawers directly without requiring a printer connection.

    Star Solutions Featured Throughout the Show Floor

    Attendees can also see Star solutions featured at the following partner booths:

    “RetailNOW brings together the channel partners, ISVs, and solution providers that help businesses deploy POS technology every day. This year, we’re demonstrating how our hardware works alongside leading software and payment providers, from the new mC-Connect Drawer and cloud printing to multifunction labeling and kiosk technologies, showing how these technologies work together in real-world deployments.”

    Christophe Naasz, Global Director of Business Development at Star Micronics

    Meet the Star Team at RetailNOW 2026

    Francis Angoyar, Sales Accounts Executive at Star Micronics, will participate in a speaking session at the ScanSource booth on Monday, July 27, from 11:45 a.m. to 11:55 a.m., where attendees can ask questions about Star’s POS hardware and integrations.

    Star is also proud to support the Women in Technology (W2W) community at RetailNOW. Joey Richholt, Director of Human Resources at Star Micronics, will serve as a panelist during Martinis & Mentorship: The Perfect Cocktail Mixing Career Advice, Authentic Connections, and Lasting Success, taking place on Sunday, July 26, from 7:00 p.m. to 8:00 p.m.

    Visitors are encouraged to stop by Booth 631 to see the demonstrations, meet with the Star team, and learn more about Star’s latest POS hardware and cloud technologies.

    To schedule time with the Star team or for more information, contact sales@starmicronics.com.

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    Star Micronics logo, point-of-sale (POS) hardware and technology company.

    Star Micronics is a global provider of point-of-sale (POS) hardware, cloud printing, and labeling solutions that help businesses connect digital workflows to real-world operations. Serving retail, hospitality, healthcare, and service industries, Star delivers printing, labeling, cash management, self-service, and cloud-based technologies designed to support scalable, connected, and automated environments. Star’s solutions support Android, iOS, Windows, and web-based platforms and extend into the cloud through services such as CloudPRNT Next and StarIO.Online, Star’s fully managed cloud printing service.

    Visit starmicronics.com or follow us on Facebook, X, YouTube, or LinkedIn to learn more.

    Media Contact:

    Christin Dorner
    Star Micronics America, Inc.
    cdorner@starmicronics.com
    848-216-3318

  • Star Micronics and Quetzal POS Help Specialty Retailers Modernize Inventory, Labeling, and Omnichannel Operations

    Star Micronics and Quetzal POS Help Specialty Retailers Modernize Inventory, Labeling, and Omnichannel Operations

    The integration combines Quetzal POS software with Star Micronics hardware solutions for receipt printing, merchandise labeling, barcode scanning, and checkout, helping specialty retailers manage inventory and support both in-store and online sales.

    Somerset, NJ – June 30, 2026 – Star Micronics, a global provider of point-of-sale (POS) hardware, cloud printing, and labeling solutions, today announced its integration with Quetzal POS, a point-of-sale platform designed for specialty retailers. The integration brings together Quetzal POS software and Star’s portfolio of receipt printing, merchandise labeling, barcode scanning, and hybrid POS hardware, providing retailers with flexible options for managing sales and store operations.

    Quetzal POS supports Star’s full portfolio of receipt and label printers, including the TSP143IV X4, TSP143IV SK X4, mC-Print series, mC-Label series, and the mPOP® hybrid receipt printer and cash drawer, as well as Star’s BSH-32 barcode scanner. Across iOS, Android, and Windows environments, Quetzal uses StarPRNT SDK to support local device communication over USB, Ethernet, Wi-Fi, and Bluetooth, giving retailers flexibility in how they deploy hardware across store and fulfillment workflows.

    Available on iOS, Android, and the web, the platform supports both single-store and multi-location retailers and can automatically discover compatible Star printers across network and Bluetooth connections.

    Inventory Management with Barcode Labeling

    For many specialty retailers, inventory management remains one of the most time-consuming aspects of daily operations. Manual inventory processes can lead to pricing errors, inaccurate stock counts, and lost sales opportunities.

    Quetzal POS helps retailers track inventory using barcode-based workflows that improve visibility into stock levels across stores and sales channels. Through its integration with Star’s printers and barcode scanning solutions, including the mC-Label multifunction label printer series and BSH-32 barcode scanners, retailers can generate merchandise labels directly from the POS system while improving item tracking and inventory accuracy.

    These capabilities help retailers:

    • Track inventory using barcode-based workflows
    • Improve inventory visibility across locations
    • Create merchandise labels directly from the POS system
    • Reduce reliance on manual inventory processes

    Supporting In-Store and Online Sales

    As more independent retailers expand into ecommerce, they need systems that connect online and in-store operations without adding complexity.

    Quetzal POS includes a web application that integrates with WooCommerce and will soon support Shopify. Using StarPRNT SDK, Quetzal POS extends online orders into the same receipt and labeling workflows used for in-store sales, helping retailers maintain consistency across sales channels.

    This allows retailers to:

    • Receive online orders directly within their existing workflows
    • Print fulfillment documents and labels automatically
    • Support in-store pickup and delivery workflows
    • Maintain consistent processes across sales channels

    Built for Specialty Retail

    Quetzal POS includes tools for customer relationship management, loyalty programs, integrated payments, trade-in transactions, and multi-location management. Retailers can customize receipt and label workflows based on transaction type, helping support a variety of specialty retail environments.

    “We built Quetzal POS to give specialty retailers practical tools for managing inventory, sales, and customer relationships without requiring the resources of a large retail chain. Working with Star allows us to extend those workflows into labeling, receipt printing, and ecommerce fulfillment, giving merchants options in how they deploy their systems.”

    Sam Gardner, Director of Sales and Operations at Quetzal POS

    “Specialty retailers rarely operate the same way from store to store. By supporting Star’s full portfolio of receipt printing, labeling, barcode scanning, and hybrid POS hardware, Quetzal POS gives merchants the flexibility to choose the workflows and hardware that best fit their business.”

    Christophe Naasz, Global Director of Business Development at Star Micronics

    To learn more about Star Micronics solutions, visit starmicronics.com.

    To explore Quetzal POS, visit quetzalpos.com.

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    Explore the Star Blog

    Quetzal POS Logo Red

    Quetzal POS is a point-of-sale platform built for specialty retailers, including boutiques, thrift stores, music shops, electronics retailers, and other independent businesses. Available on iOS, Android, and the web, the platform combines inventory management, customer loyalty, trade-ins, payments, and ecommerce tools to help retailers manage day-to-day operations across in-store and online sales channels. Through QuetzalPay, merchants can process payments, manage high-volume transaction workflows, simplify reconciliation, and access reporting tools that provide greater visibility into payment activity and business performance.

    Star Micronics logo, point-of-sale (POS) hardware and technology company.

    Star Micronics is a global provider of point-of-sale (POS) hardware, cloud printing, and labeling solutions that help businesses connect digital workflows to real-world operations. Serving retail, hospitality, healthcare, and service industries, Star delivers printing, labeling, cash management, self-service, and cloud-based technologies designed to support scalable, connected, and automated environments. Star’s solutions support Android, iOS, Windows, and web-based platforms and extend into the cloud through services such as CloudPRNT Next and StarIO.Online, Star’s fully managed cloud printing service.

    Visit starmicronics.com or follow us on Facebook, X, YouTube, or LinkedIn to learn more.

    Media Contact:

    Christin Dorner
    Star Micronics America, Inc.
    cdorner@starmicronics.com
    848-216-3318

    Media Contact:

    Nith Nadarajah
    Quetzal POS
    nith@heliotech.ca
    877-343-5467

  • The Benefits of Durable, Reliable Commercial Label Printers

    The Benefits of Durable, Reliable Commercial Label Printers

    Commercial label printers play an important role in how businesses identify products, communicate workflow information, maintain regulatory compliance, and track inventory. From retail and restaurants to healthcare and fulfillment, labels help employees and customers access important information quickly and consistently.

    When a label printer fails, those workflows can slow down. Orders may be delayed, inventory may become harder to track, and important product or compliance information may not be available when needed.

    For businesses that rely on labeling throughout daily operations, choosing a durable and reliable commercial label printer can help reduce downtime, support high-volume workflows, and keep labeling processes consistent across the business.



    Explore Star’s Label Printing Solutions

    Table of Contents

    What Makes a Label Printer Durable and Reliable?

    The durability and reliability of a commercial label printer depend on both its physical construction and its internal components. A printer designed for daily commercial use should be built to handle frequent printing, different media types, and the environmental conditions where it will operate.

    Key factors that affect durability and reliability include:

    • Printhead lifespan: The printhead is one of the most important components in any label printer. Longer-life printheads help maintain consistent print quality and reduce replacement frequency.
    • Cutter durability: In high-volume environments, the cutter may operate thousands of times per day. Durable cutters help reduce jams and incomplete cuts.
    • Media path design: A well-designed media path helps labels feed smoothly and reduces misfeeds, jams, and wasted labels.
    • Housing materials and construction: Commercial environments may expose printers to heat, humidity, dust, or cleaning chemicals. Durable materials help the printer withstand these conditions.
    • Stable connectivity: Reliable wired, wireless, or cloud connectivity helps prevent missed print jobs and keeps workflows moving.
    • Maintenance accessibility: Printers designed for easy cleaning, media changes, and component replacement are often easier to maintain and less likely to experience preventable downtime.

    Reliable commercial label printers are typically characterized by consistent print quality, fewer jams, stable connectivity, and components designed for long-term use.

    Choosing a Label Printer for Commercial Environments

    Choosing a commercial label printer starts with understanding where and how it will be used. In addition to supporting the label types your operation requires, the printer should be built for the environment where it will operate.

    Commercial environments can expose printers to heat, humidity, dust, frequent handling, and cleaning chemicals. A printer designed for these conditions is less likely to require frequent repairs or replacement, which can help reduce long-term ownership costs.

    When evaluating a commercial label printer, consider the following:

    Printer Form Factor for Different Workspaces

    Printer design affects where and how employees use it. Front-loading and top-loading designs can make media changes easier in tight spaces, while wall-mounting options may help free up counter space in kitchens, prep stations, or healthcare environments.

    The right form factor depends on the workflow and available space.

    High-Volume Printing for Demanding Workloads

    Some environments require continuous, high-speed printing throughout the day. This may include labeling restaurant orders, retail inventory, shipping packages, patient medications, or kiosk-generated labels.

    A commercial label printer should be designed to keep up with the expected print volume without frequent jams, cutter failures, or overheating.

    The Benefits of Durable, Reliable Commercial Label Printers - Catering

    Support for Multiple Label Types

    Commercial labeling needs often vary by application. Some workflows use linerless labels, while others require die-cut labels, receipts, or permanent adhesive labels.

    A multifunction label printer can support multiple media types from a single device, allowing businesses to standardize hardware across different workflows while reducing the number of printer models they manage.

    Reliable Connectivity

    A commercial label printer should maintain stable wired, wireless, or cloud-based connections depending on how the business operates.

    For cloud-connected workflows, reliable communication between software and printers is especially important to prevent delayed or missed print jobs.

    Easy setup also matters, especially for wireless environments. Features like BLE-assisted Wi-Fi setup, available on Star’s mC-Label2 CWBi models, can help employees connect printers quickly using a smartphone or tablet without complex network configuration.

    Easy Printer Maintenance

    Routine cleaning and maintenance help prevent adhesive buildup, cutter jams, and print quality issues. Commercial label printers designed with tool-free maintenance, simple media loading, and clear cleaning instructions can make routine upkeep easier for employees and reduce preventable downtime.

    The mC-Label2 multimedia printer by Star Micronics features user-friendly, tool-free maintenance.
    The mC-Label series by Star Micronics has tool-free, super easy maintenance.

    Why Durable and Reliable Printers Matter in Daily Operations

    In many businesses, labels are part of daily workflows. When a label printer stops working, those workflows can slow down or stop entirely.

    In a QSR kitchen, a printer failure can delay order packaging or delivery handoff. In an ecommerce fulfillment center, it can interrupt shipping and inventory tracking. In healthcare, missing labels on medications, patient records, or specimens can create serious operational and compliance issues.

    Reliable commercial label printers help reduce these risks by supporting consistent print quality, stable connectivity, and dependable performance during high-volume use.

    Over time, printer durability also affects ownership costs. A printer built for its environment is less likely to require frequent repairs, component replacements, or full device replacement. This can help businesses reduce downtime, maintain labeling consistency, and extend the useful life of their equipment.

    Explore Star Micronics Commercial Label Printers

    Choosing the right commercial label printer starts with understanding your environment, print volume, media requirements, connectivity needs, and maintenance expectations. The right printer should match the demands of your workflow and the types of labels your business relies on every day.

    Star Micronics offers a range of commercial label printers designed for retail, restaurant, healthcare, fulfillment, and other high-volume environments. From multifunction label printers that support linerless, die-cut, and receipt printing to purpose-built sticky linerless label printers, Star provides options for a wide range of labeling applications.

    Explore Star’s Labeling Solutions and Receipt and Label Media to learn more, or contact Star Micronics for help choosing the right commercial label printer for your business.

    Learn More About Star Label Printers



    Contact Star Today

    Frequently Asked Questions About Label Printer Durability and Reliability

    What features make label printers more durable for commercial environments?

    Durable commercial label printers are typically built with long-life printheads, durable cutters, strong housing materials, stable connectivity, and media paths designed to reduce jams and misfeeds. Easy maintenance access also helps keep the printer operating consistently over time.

    How do durable label printers reduce downtime?

    Durable printers reduce downtime by using components designed for frequent, high-volume use. Printers built for harsh environments, such as hot restaurant kitchens or healthcare settings with frequent cleaning, are less likely to fail or require frequent repair. Long-life printheads and cutters also reduce replacement frequency.

    What should businesses look for in a high-volume commercial label printer?

    Businesses should look for print speed, cutter durability, media compatibility, reliable connectivity, and maintenance accessibility. The printer should be designed for the expected daily print volume and the environment where it will operate.

    Why is label printer maintenance important for reliability?

    Routine maintenance helps prevent adhesive buildup, cutter jams, print quality issues, and media misfeeds. Cleaning the printer regularly helps ensure labels remain readable and barcodes scan correctly.

    Can durable label printers support wireless and cloud connectivity?

    Yes. Many commercial label printers support wired, wireless, and cloud-based connections. Features like BLE-assisted Wi-Fi setup can also make wireless deployment faster and easier for employees.

    How do multifunction label printers improve commercial workflows?

    Multifunction label printers can support receipts, linerless labels, die-cut labels, and other media types from a single device. This helps businesses reduce the number of printer models they manage while supporting different workflows with one platform.

    Why does media compatibility matter in commercial label printing?

    Different workflows require different label formats and adhesive types. Choosing a printer that supports the required media helps ensure consistent printing, proper label application, and reliable performance.

    How do durable label printers lower the total cost of ownership?

    Durable label printers can reduce repair costs, extend equipment lifespan, and minimize downtime. Over time, this can lower replacement frequency and reduce interruptions to daily operations.

    Are linerless label printers reliable for high-volume environments?

    Yes. Linerless label printers are commonly used in high-volume environments because they allow for faster application and fewer media roll changes. Since linerless labels do not use backing paper, they also reduce waste and help keep workspaces cleaner.

    What industries benefit most from durable commercial label printers?

    Durable commercial label printers are commonly used in retail, restaurants, ecommerce fulfillment, healthcare, pharmaceuticals, manufacturing, airports, and logistics. Any business that depends on consistent labeling can benefit from a printer designed for long-term, high-volume use.

  • Star Micronics Introduces mC-Connect Drawer for Direct Cash Drawer Control Across Modern POS Systems

    Star Micronics Introduces mC-Connect Drawer for Direct Cash Drawer Control Across Modern POS Systems

    A multi-interface cash drawer controller that enables direct control from POS systems, tablets, and mobile devices using USB, Ethernet, Wireless LAN, and Bluetooth LE.

    Somerset, NJ – May 13, 2026 – Star Micronics, a global leader in POS hardware solutions, today announced the launch of the mC-Connect Drawer (MCD10), a cash drawer controller designed to enable control of cash drawers with standard RJ-12 connectivity directly from POS systems, tablets, and mobile devices.

    As POS environments continue to expand beyond fixed checkout stations, businesses are deploying mobile devices, tablets, and flexible counter setups alongside traditional printer-based systems. The mC-Connect Drawer supports these environments by enabling direct communication between POS devices and cash drawers, while continuing to work alongside existing printer-driven configurations. It is well-suited for mobile POS, shared till workflows, self-service environments, and multi-lane retail and restaurant deployments.

    Direct Cash Drawer Control for Flexible POS Setups

    The mC-Connect Drawer allows POS systems, smartphones, and tablets to trigger proximity-based cash drawer opens directly, supporting use cases where a desktop receipt printer is not present or where additional flexibility is needed. It can be used alongside traditional printer-driven setups or as part of mobile and tablet-based POS deployments, including pop-up retail, assisted selling, kiosk, and space-constrained counter environments.

    With USB, Ethernet, Wireless LAN, and Bluetooth® Low Energy (Bluetooth LE) 5.0 built into a single device, the mC-Connect Drawer provides multiple connection options without requiring different hardware models. This allows businesses to standardize on a single device across locations, use a shared in-store till, simplify multi-location deployments, and adapt to different POS configurations as needed.

    Works with Existing Cash Drawers

    The mC-Connect Drawer (MCD10) is compatible with cash drawers that have standard RJ-12 connectors, allowing businesses to add connectivity without replacing existing hardware. It supports up to four cash drawers, making it well-suited for multi-lane and shared POS environments.

    This enables businesses to extend the capabilities of their current cash drawer installations while maintaining compatibility with existing equipment and modern POS workflows.

    Consistent Operation in High-Use Environments

    The mC-Connect Drawer monitors drive voltage and executes open commands only when sufficient power is available, helping prevent failed drawer opens. Commands are held and executed when the device is ready, supporting consistent operation across high-volume retail and restaurant environments.

    Software Support for Setup and Integration

    The mC-Connect Drawer works with Star Quick Setup Utility, Star Windows Software, and StarXpand SDK, providing tools for configuration and integration into POS applications. It supports communication with Android, iOS, Windows, and web-based systems.

    The mC-Connect Drawer is available through Star Micronics’ authorized distribution partners. For more information, visit starmicronics.com or contact your Star Micronics representative.

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    Star Micronics logo, point-of-sale (POS) hardware and technology company.

    Star Micronics is a global provider of point-of-sale (POS) hardware, cloud printing, and labeling solutions that help businesses connect digital workflows to real-world operations. Serving retail, hospitality, healthcare, and service industries, Star delivers printing, labeling, cash management, self-service, and cloud-based technologies designed to support scalable, connected, and automated environments. Star’s solutions support Android, iOS, Windows, and web-based platforms and extend into the cloud through services such as CloudPRNT Next and StarIO.Online, Star’s fully managed cloud printing service.

    Visit starmicronics.com or follow us on Facebook, X, YouTube, or LinkedIn to learn more.

    Media Contact:

    Christin Dorner
    Star Micronics America, Inc.
    cdorner@starmicronics.com
    848-216-3318

  • OIML Scales: Understanding Global Compliance for POS Scales

    OIML Scales: Understanding Global Compliance for POS Scales

    For retailers, grocers, and other businesses using POS scales, compliance is not optional. If a scale is used to determine price based on weight, it must meet legal-for-trade requirements in the region where it is deployed.

    That’s where confusion often begins.

    Different countries follow different standards, and terms like OIML, NTEP, and Measurement Canada are often used interchangeably when they are not the same. For businesses operating across regions or planning international expansion, understanding these differences is critical.

    This guide explains what OIML scales are, how they compare to NTEP and Measurement Canada, and what these standards mean for POS scale deployments in real-world retail and grocery environments.



    Explore Star’s POS Scales

    Table of Contents

    What Are OIML Scales?

    OIML scales are weighing devices that meet standards set by the International Organization of Legal Metrology (OIML). These standards are designed to ensure accuracy, consistency, and fairness in commercial transactions involving weight.

    OIML-certified scales are commonly used in legal-for-trade applications across global markets, particularly in regions outside the United States and Canada.

    In practical terms, if a business is selling products by weight in an international market, an OIML-compliant scale is often required to meet local regulations.

    What Is OIML Certification?

    OIML certification confirms that a scale complies with internationally recognized metrology standards. These standards are defined through a series of technical documents known as OIML recommendations.

    These recommendations establish how scales should perform under various conditions, including:

    • Accuracy and repeatability
    • Environmental stability
    • Durability over time

    One of the most widely referenced standards is OIML R76, which applies to non-automatic weighing instruments such as retail and grocery POS scales.

    For businesses, OIML certification provides confidence that a scale will meet regulatory requirements and deliver consistent, reliable performance in commercial use.

    OIML vs NTEP: What’s the Difference?

    While both OIML and NTEP relate to legal-for-trade compliance, they apply to different regions and regulatory frameworks.

    OIML

    • International standard
    • Used in many countries worldwide
    • Based on global metrology recommendations

    NTEP (National Type Evaluation Program)

    • United States standard
    • Managed by the National Conference on Weights and Measures (NCWM)
    • Required for legal-for-trade scales used in the U.S.

    The key takeaway is that OIML and NTEP certifications are not interchangeable. A scale approved under one system does not automatically meet the requirements of the other.

    For businesses operating globally, this distinction is critical when selecting POS scales for different markets.

    POS scale and POS setup at a farmer's market food truck.

    OIML vs Measurement Canada: Key Differences

    Measurement Canada governs the approval and certification of weighing devices used in commercial transactions within Canada.

    While there are similarities between Measurement Canada and OIML standards, they are separate regulatory systems with their own requirements and approval processes.

    Measurement Canada

    • Applies specifically to Canada
    • Requires approval for legal-for-trade use
    • Includes inspection and compliance verification

    OIML

    • Applies internationally
    • Provides a framework for global standardization

    Some devices may align with both sets of requirements, but approval in one region does not guarantee compliance in another. Businesses must ensure that their POS scales meet the specific certification requirements of each country where they operate.

    What Are OIML Recommendations (and Why They Matter)?

    OIML recommendations are technical guidelines that define how weighing instruments should perform. These documents serve as the foundation for OIML certification.

    They cover areas such as:

    • Measurement accuracy
    • Tolerance limits
    • Environmental testing
    • Device classification

    For example, OIML R76 outlines the requirements for non-automatic weighing instruments, including most retail POS scales.

    These recommendations help ensure consistency across international markets, making it easier for manufacturers and businesses to align with global standards.

    What This Means for POS Scales in Retail and Grocery

    For businesses using POS scales, compliance directly impacts day-to-day operations.

    If a scale does not meet the required certification:

    • It cannot legally be used to sell products by weight
    • Transactions may be subject to regulatory penalties
    • Customer trust can be impacted

    This is especially important for:

    • Grocery stores
    • Delis and fresh food counters
    • Specialty retail (including cannabis and bulk goods)

    For multi-location or international businesses, the challenge increases. Each location must meet the specific requirements of its region, whether that means OIML, NTEP, or Measurement Canada certification.

    Selecting the right POS scale is not just about performance. It is about ensuring compliance across every location where the business operates.

    The latest mG-T POS scales from Star Micronics are perfect for grocery stores and environments.

    Do you run a restaurant or QSR and find orders going out wrong more often than they should, especially during peak hours? Read up on “Why Leading QSRs Use POS Scales & Labels to Increase Order Accuracy” >

    Choosing the Right Certified POS Scale

    When selecting a POS scale, businesses need to balance compliance requirements with day-to-day operational performance. The right solution should meet regional regulations while supporting fast, accurate transactions at the point of sale.

    For example, a grocery POS scale deployed in Europe may require OIML compliance, while the same deployment in the United States would require NTEP certification. Understanding where and how the scale will be used is the first step in selecting the right device.

    Key factors to consider include:

    • Required certification (OIML, NTEP, or Measurement Canada)
    • Integration with POS systems and retail workflows
    • Accuracy and reliability in high-volume environments
    • Durability for consistent daily use

    A legal-for-trade POS scale that does not integrate well into the POS workflow can still create operational challenges. The goal is to choose a solution that meets regulatory requirements while supporting efficient, scalable transactions across locations.

    Want to know more? Read our blog article, “The Ultimate Buyer’s Guide to Choosing the Right POS Scale for Your Business” >

    How Star Micronics Supports Global POS Scale Compliance

    Star Micronics provides POS scale solutions designed to meet the needs of modern retail and grocery environments, where compliance and performance must work together.

    Star POS scales are built to support:

    • Legal-for-trade compliance across multiple regions
    • Reliable performance in high-volume environments
    • Integration with POS systems and retail workflows

    With a focus on accuracy, durability, and ease of use, Star helps businesses deploy POS scale solutions that meet regulatory requirements and real-world operational demands.

    Star’s OIML-certified POS scales are available in regions outside the United States, including Europe. To learn more about availability and deployment options, reach out to the Star Micronics team in the UK.

    Understanding OIML, NTEP, and Measurement Canada requirements helps businesses avoid compliance issues and confidently deploy POS scale solutions across regions. With the right hardware and approach in place, compliance becomes a built-in advantage, not a barrier to growth.

    Learn more about Star Micronics POS scales and compliance-ready solutions for global retail and grocery environments.



    Contact Star Today

    Frequently Asked Questions (FAQs) About OIML Scales

    What does OIML stand for?

    OIML stands for the International Organization of Legal Metrology. It is a global organization that develops standards and recommendations for measuring instruments used in commercial transactions.

    What is an OIML scale?

    An OIML scale is a weighing device that meets the standards set by the International Organization of Legal Metrology. These scales are typically used in legal-for-trade applications in international markets.

    What is the difference between OIML and NTEP certification?

    OIML is an international standard, while NTEP applies specifically to the United States. Both ensure accuracy and compliance for legal-for-trade scales, but they are governed by different organizations and are not interchangeable.

    Are OIML scales required in the U.S.?

    No. In the United States, legal-for-trade scales must be NTEP certified. OIML certification is generally used in international markets outside the U.S.

    Can a scale be both OIML and NTEP certified?

    Yes. Some manufacturers design scales to meet both OIML and NTEP requirements, allowing them to be used in multiple regions. However, each certification must be obtained separately.

    What are OIML recommendations?

    OIML recommendations are technical guidelines that define how weighing instruments should perform. They serve as the basis for OIML certification and help ensure consistency across international markets.

    What are the classes of OIML scales?

    OIML classifies scales based on their level of accuracy. Common classes include:

    • Class I: High-precision laboratory scales
    • Class II: Precision scales used in laboratories and some retail applications
    • Class III: Commercial scales used in retail and grocery environments
    • Class IIII: Scales used for less precise applications such as bulk weighing

    Most POS scales used in retail fall under Class III.

    What are the classes of OIML weights?

    OIML weights are also classified by accuracy, ranging from high-precision classes such as E1 and E2 to lower-precision classes like M1, M2, and M3. These weights are used to calibrate and verify the accuracy of scales.

    What does legal-for-trade mean for POS scales?

    Legal-for-trade means a scale meets the regulatory requirements needed to be used in commercial transactions where price is determined by weight. Certification ensures accuracy, fairness, and compliance with local laws.

  • Cash Drawer Security: Protecting Cash in a Digital Payments Era

    Cash Drawer Security: Protecting Cash in a Digital Payments Era

    Cash drawer security remains essential as consumers continue to use cash. Secure cash drawers feature robust access control and connectivity to the point-of-sale (POS) system, enabling greater oversight and employee accountability. Secure cash drawers also help to reduce human error and losses by keeping cash organized. Cash drawer construction also plays an important role in preventing jams and failures that lead to workarounds and put cash at risk. 



    Explore Star Cash Drawers

    Table of Contents

    Cash Is Still Common — and It Still Needs to Be Secured

    Although digital transactions account for an increasing share of payments, merchants still need to maintain focus on cash drawer security. Statistics from the Federal Reserve confirm that U.S. consumers use cash for about 14% of payments, and that rate has stayed steady for the past five years. Furthermore, the Fed reports that 90% of U.S. consumers intend to use cash to store value in the future. Older consumers are more likely to have cash in their wallets, but Empower reports that 24% of Gen Z carry cash daily. 

    The staying power of cash transactions can benefit merchants. With cash, merchants instantly have funds, and there are no processing fees or chargebacks when customers pay with cash. On the other hand, keeping cash secure and ensuring there aren’t any errors in till cash balances are long-term challenges.

    Pros of Accepting Cash Cons of Accepting Cash
    Immediate access to funds Risk of shrinkage
    No payment processing fees Manual counting and reconciliation required
    No chargebacks or payment disputes Risk of employee theft
    Works during internet or network outages Greater need for secure storage and procedures
    Accessible for all customers Human error when making change

    So, as long as consumers use cash, merchants need more than just a drawer for bills and change. They need a secure cash drawer designed for accountability and durability. 

    What is a Secure Cash Drawer?

    A secure cash drawer is a cash drawer that combines physical durability with controlled access through POS system integration. In most modern POS environments, the cash drawer opens only when triggered by the receipt printer or POS terminal, ensuring that every drawer open is tied to a transaction or authorized action. This creates a record of drawer activity and limits unauthorized access to cash.

    Secure cash drawers also include durable steel construction, secure bill clips, multiple till configurations, and lock mechanisms that prevent forced entry or accidental opening.

    How Cash Drawer Security Works

    Cash drawer security features help businesses control access to cash, reduce internal theft, prevent cash handling errors, and ensure the drawer can withstand high transaction volumes without failure.

    1. Cash Drawers Give Merchants Access Control

    The most important rule of cash handling is simple: when the drawer is not in use for a transaction, it should be locked. Secure cash drawers are typically connected to the POS terminal or receipt printer and open only when triggered by a transaction or authorized function. This ensures that employees must be logged into the system to access till cash and creates a record of each drawer open, improving accountability and reducing opportunities for unauthorized access.

    2. Insider Threat Mitigation with Cash Drawer Security

    Lax cash drawer security can tempt employees. A&M Consumer Retail Group reports that it’s a threat merchants must acknowledge, with over 50% of shrinkage coming from internal factors like employee theft. Cash drawers that interface with the POS system allow merchants to set policies for when the drawer can open and when manager authorization is required, for example, for voids, returns, or “no sales.” 

    Secure cash drawers help enforce cash handling policies. For example, the POS system can require manager authorization for voids, returns, or “no sale” drawer opens. Drawers that support multiple removable tills allow businesses to assign one till per cashier, making it clear who is responsible for the cash in that drawer during each shift and simplifying reconciliation.

    3. Reducing Human Error with Secure Cash Drawers

    The till design is also a factor in cash drawer security. Having the right number and size of compartments can help prevent cashiers from making mistakes, such as giving a $20 bill in change when $10 was due.

    Secure cash drawer design supports cash balancing best practices: 

    • Counting at the beginning of the shift
    • Depositing cash throughout the shift
    • Pulling the POS report at the end of the shift
    • Counting in a secure location 
    • Solve any discrepancies immediately

    An organized till reduces mistakes during transactions and makes end-of-shift reconciliation faster and more accurate. Proper till configuration is often an overlooked aspect of cash drawer security because disorganized drawers lead directly to cash-handling errors.

    4. Cash Drawers Need Strong Physical Security Features

    Cash drawers must be built to withstand daily use. In high-volume environments like grocery, cannabis, QSR, and large retail stores, drawers may open hundreds of times per day. All-steel construction, reinforced rails, metal bill clips, and dual-lock systems help prevent forced entry and reduce failures that can lead to security workarounds.

    The CD5-1918 cash drawer by Star Micronics sets the standard for high-cash volume, big-box, and enterprise-level cash management.
    The CD5-1918 Max Series Cash Drawer by Star Micronics

    Quick Cash Handling Security Checklist

    Businesses can improve cash drawer security by following these best practices:

    • Use POS-triggered drawers instead of manual key-only drawers
    • Assign one till per cashier
    • Require manager approval for no-sale drawer opens
    • Store large bills under the till
    • Perform till counts at the beginning and end of each shift
    • Reconcile cash in a secure back-office location
    • Use steel cash drawers in high-volume environments

    Read our article about how to properly balance a cash drawer >

    Additional Cash Drawer Security Accessories

    In addition to the cash drawer itself, several accessories can improve cash handling security and prevent unauthorized access.

    Locking Till Covers

    Locking till covers allow tills to be securely stored in a safe or back office during shift changes or when the drawer is not in use. This prevents loose cash from being transported in bags or left unsecured.

    Under-Counter Mounting Brackets

    Under-counter mounting brackets secure the cash drawer to the counter, preventing the drawer from being removed from the POS station. This is commonly used in retail and hospitality environments where the risk of theft is higher.

    Dual Drawer Secure Cable

    In dual drawer environments, traditional “Y” cables allow two drawers to connect to one printer, but they can create a security risk because drawers can be swapped at the printer. Secure dual drawer cables prevent drawer swapping by creating a fixed connection between the printer and both drawers, making it much more difficult for an employee to access a second drawer without authorization.

    These accessories are often used in high-volume retail, grocery, cannabis, and hospitality environments where multiple employees share POS stations and cash handling controls are especially important.

    How to Choose a Secure Cash Drawer

    Choosing a secure cash drawer is not just about size or price. The right drawer should match your transaction volume, integrate with your POS system, and support your cash handling procedures. In high-volume environments like retail, grocery, cannabis, and QSR, drawers must withstand constant use while maintaining controlled access to cash. In lower-volume environments, compact drawers with reliable POS integration and basic locking features may be sufficient.

    When evaluating cash drawer security, businesses should consider:

    • Steel construction and durability for high open/close environments
    • POS or receipt printer interface compatibility for controlled drawer opening
    • Till configuration and removable tills for shift-level accountability
    • Locking mechanisms and key options for controlled access
    • Mounting options such as under-counter brackets to prevent drawer removal
    • Support for dual drawer installations to prevent drawer swapping

    A secure cash drawer should support your cash handling procedures, not work against them. The goal is simple: limit access, create accountability, and make cash handling as controlled and traceable as possible.

    Cash Drawer Security by Industry

    Cash drawer security requirements vary by industry:

    • Retail: High transaction volume requires heavy-duty steel drawers and removable tills for multiple cashiers.
    • Grocery: Drawers open frequently and require reinforced rails and high-capacity tills.
    • Quick-Service Restaurants: Compact POS cash drawers are common, often connected to receipt printers.
    • Cannabis: Secure cash handling is critical due to cash-heavy operations and compliance requirements.
    • Hospitality: Bars and cafés often use compact drawers with under-counter mounting for security.



    Explore Your Industry’s Solutions

    Star Micronics Cash Drawer Security Solutions

    Star Micronics offers cash drawers and cash handling accessories designed for retail, grocery, hospitality, cannabis, and other environments where secure cash management is important.

    CD5 Max Series Cash Drawers: The CD5 Max Series is designed for cash-heavy environments where durability and cash handling control are critical. These heavy-duty steel cash drawers are commonly used in grocery stores, large retail, QSRs, and cannabis environments where drawers open frequently throughout the day.

    Key security features include:

    • Heavy-duty all-steel construction in every popular size
    • Dual interface (DK and USB) for POS or printer-driven operation
    • Reinforced drawer rails for high open/close cycles (millions of operations)
    • Dual or multiple media slot options for checks and large bills
    • Multiple till configurations to support different environments
    • Dual-locking mechanisms on select models

    These features help businesses maintain drawer reliability, control access to cash, and support consistent cash handling procedures in high-volume environments.


    The CD5 Max Series cash drawers by Star Micronics set a new standard for secure and reliable cash management in retail and hospitality environments.

    CD5 Max Series Cash Drawers

    Designed for high-cash-volume environments, the CD5 Max Series features heavy-duty steel construction, dual lock options, and under-till storage for added organization. Multiple sizes and DK/USB interface options allow easy connectivity with virtually any POS system.

    Explore More >

    CD4 Choice Series Cash Drawers: The CD4 Choice Series is a standard-duty cash drawer designed for general retail, hospitality, and point-of-sale environments that need reliable cash handling with essential security features. These POS cash drawers are commonly used in retail stores, cafés, bars, and service counters where a compact drawer and dependable operation are required.

    Key security features include:

    • Durable steel construction with reinforced steel top
    • Multiple lockset options for key control and drawer access management
    • Dual media slots for storing checks or large bills without opening the drawer
    • Secure bill clips to keep cash organized and in place
    • Multiple till configurations to support different cash handling needs

    Standard-duty cash drawers like the CD4 are used in environments with moderate transaction volumes, but secure cash handling and POS-controlled drawer opening remain important.

    Star Cash Drawer Accessories and Tills

    In addition to cash drawers, Star offers cash handling accessories that help businesses improve security and cash control procedures:

    Using removable tills and locking till covers helps businesses assign responsibility for cash to individual cashiers and transport tills securely to the back office for reconciliation. Mounting brackets help prevent the drawer from being removed from the POS station, and secure dual drawer cables help prevent unauthorized access in dual-drawer POS setups.

    These accessories are commonly used in multi-employee environments where multiple cashiers share POS stations and cash control procedures are important for loss prevention and accurate reconciliation.

    Frequently Asked Questions About Cash Drawer Security

    What makes a cash drawer secure?

    A cash drawer is considered secure when it has durable steel construction, a reliable locking mechanism, and controlled opening through the POS system or receipt printer. Security also depends on proper till organization, removable tills to support cashier accountability, and consistent cash-handling procedures, such as shift counts and reconciliation.

    How do cash drawers prevent employee theft?

    Secure cash drawers give employees access to cash only when necessary and authorized, i.e., when accepting cash payments or making change. A secure cash drawer will also communicate with the POS system to track when an employee opens the drawer for any reason, and keep a record for reconciliation and accountability. 

    How does a cash drawer connect to a POS system?

    Most modern cash drawers connect to the POS system through the receipt printer or directly to the POS terminal. In many setups, the cash drawer is connected to the receipt printer using a drawer cable, and the printer sends a signal to open the drawer when a cash transaction is completed. This is often called a printer-driven cash drawer.

    This setup allows the POS system to control when the drawer opens and helps ensure that the drawer only opens for recorded transactions or authorized functions such as returns or no-sale opens with manager approval. Some basic cash drawers operate manually using only a key, but POS-controlled drawers provide much better security and accountability.

    Why is the removable till important for cash handling?

    One till per cashier has numerous benefits for secure cash handling. It enables secure transport of till cash when the cashier begins the shift and when carrying cash from the shift to the back office for reconciliation. Tills can be stored in a safe rather than in the drawer when not in use. Cash is never stored less securely, for example, in a bank bag or loose, and cashiers are each accountable for the cash in the tills they’re using.

    What is the most durable cash drawer for high-volume retail?

    The most durable cash drawers for high-volume environments are made of all-steel construction and are tested for durability and performance over millions of opens/closes. Star’s CD5 Max Series has all the features a high-volume retailer needs, including reinforced drawer rails and industry-leading lock strength. CD5 cash drawer models include several options, giving merchants the choice of the correct till configuration for the bills and change they accept. 

    Bartender Checking ID

    Where to Learn More About Cash Drawer Security

    Choosing the right cash drawer is an important part of cash handling and loss prevention. Star Micronics offers secure cash drawers designed for retail, grocery, hospitality, and cannabis environments, including heavy-duty and compact models with multiple till configurations and POS interface options.

    Contact us to learn more about Star Micronics CD5 and CD4 cash drawer solutions.



    Contact Star Today

  • What NRF 2026 Revealed About the Future of Retail and Restaurant Technology

    What NRF 2026 Revealed About the Future of Retail and Restaurant Technology

    The National Retail Federation’s Big Show has long served as a bellwether for where retail technology is headed, offering a clear view each year into how the industry is evolving. NRF 2026, however, surfaced a more defining shift.

    The future of retail and restaurants is being built right before our eyes, as hardware, AI-powered platforms, and workflow design operate as a single system, with order accuracy forming the foundation for lasting customer loyalty. What stood out at NRF 2026 was not any single breakthrough, but how these technologies are increasingly designed to work together in real-world environments.

    Across the show floor, one theme surfaced repeatedly. Technology is no longer being evaluated in isolation. Operators are assessing complete, end-to-end workflows, from ordering and production to fulfillment and the final guest interaction. The conversation has moved beyond experimentation and toward execution, reliability, and scale.

    At NRF 2026, retail and restaurant technology clearly entered a phase of operational maturity, with solutions increasingly judged by how well they perform across locations, channels, and peak demand moments.

    Here are the key takeaways from NRF 2026, and what they signal for the rest of 2026.



    Explore Star’s Industry Solutions

    Table of Contents

    Self-Service Is No Longer Optional

    Self-service has moved beyond experimentation. At NRF 2026, kiosks, unattended stations, and automated pickup workflows were everywhere, across QSR, retail, travel, and hybrid environments.

    Operators are adopting self-service to address labor challenges, increase throughput, and meet customer expectations for speed and convenience. That shift places new demands on hardware reliability. When self-service fails, there is no staff member to step in.

    What this means for 2026:

    • Kiosks and unattended workflows will continue expanding into new verticals
    • Open-frame and kiosk printers must deliver high uptime and jam-free performance
    • Hardware flexibility will matter as much as software innovation

    Self-service is no longer a differentiator. It is the baseline.

    Order Accuracy Has Become the Guest Experience

    Speed gets orders out the door. Accuracy determines whether customers come back.

    One of the strongest signals at NRF 2026 was the growing emphasis on order accuracy, especially for off-premise dining, third-party delivery, catering, and pickup. As order volumes increase and channels multiply, operators are turning to labeling and verification workflows to reduce errors.

    Labeling is now being used to:

    • Identify individual items within an order
    • Seal bags for tamper-evident delivery
    • Improve kitchen communication and fulfillment accuracy
    • Support food safety and expiration tracking

    What this means for 2026:

    • Label printing will continue shifting from optional to mission-critical
    • KDS-driven label printing will become more common
    • Linerless and die-cut labels will be selected based on workflow, not trend

    Order accuracy is no longer only a back-of-house concern. It is central to the brand experience.

    Visit Star Micronics at booth 5757 during NRF 2026.

    Cloud Infrastructure Is Getting Simpler by Design

    ISVs and platform providers sent a clear message at NRF 2026. They want fewer systems to manage, not more.

    Rather than building and maintaining proprietary print servers, many developers are looking for hosted, API-based solutions that remove infrastructure overhead. Cloud printing is evolving from a technical challenge into a managed service expectation.

    What this means for 2026:

    • Hosted cloud printing will see increased adoption
    • API-first platforms will outperform custom infrastructure
    • Remote device monitoring and management will be table stakes

    The cloud stack is not getting more complex. It is becoming more streamlined.

    Web-Based POS and Chrome OS Are Gaining Momentum

    Another major takeaway from NRF 2026 was the continued rise of web-based POS applications and Chrome OS deployments. Developers are prioritizing flexibility, faster updates, and browser-based workflows that reduce OS dependency.

    This shift places new requirements on POS hardware. Devices must work seamlessly across Android, web, and kiosk environments without extensive integration work.

    What this means for 2026:

    • Web-based POS applications will continue to grow
    • Chrome OS kiosks will expand in retail and hospitality
    • Hardware that works across platforms will be preferred

    Platform flexibility is becoming a key purchasing criterion.

    POS Hardware Design and Ergonomics Matter More Than Ever

    NRF 2026 highlighted a growing focus on workspace design. Operators are paying closer attention to how POS environments look, function, and scale over time.

    Clean countertops, effective cable management, and ergonomic mounting solutions are no longer cosmetic concerns. They impact staff efficiency, safety, and customer perception.

    What this means for 2026:

    • Modular and adaptable hardware setups will increase
    • Mounting and peripheral integration will be planned together
    • POS design will be viewed as part of the brand experience

    Hardware must perform well and look intentional.

    Sustainability Is Becoming an Operational Advantage

    Sustainability conversations at NRF 2026 were quieter, but more serious. Operators are increasingly evaluating solutions that reduce waste, simplify operations, and support compliance without adding cost or complexity.

    Linerless labeling stood out as a clear example. It reduces liner waste, improves efficiency, and supports modern labeling workflows without changing user behavior.

    What this means for 2026:

    • Waste-reducing technologies will gain broader adoption
    • Media choices will factor into purchasing decisions
    • Sustainability and efficiency will continue to align

    Environmental considerations are becoming practical, not promotional.

    Partnerships Are Driving the Most Compelling Solutions

    Some of the most effective solutions at NRF 2026 were not built by a single company. They were the result of deep partnerships across hardware, software, and platform providers.

    Integrated ecosystems reduce friction for resellers, simplify deployments, and deliver better outcomes for operators. Collaboration is accelerating innovation faster than isolated development ever could.

    What this means for 2026:

    • Ecosystem-driven solutions will gain traction
    • Channel-friendly integrations will matter more
    • End-to-end workflows will outperform point solutions

    Looking Ahead to the Rest of 2026

    NRF 2026 made one thing unmistakable. Retail and restaurant technology is moving into a more disciplined and outcome-driven phase. The emphasis is no longer on adding disconnected features. It is on building systems that work together reliably under real operating conditions.

    As hardware, AI-powered platforms, and workflow design continue to converge, operators are prioritizing solutions that improve execution at every step of the journey. Order accuracy, uptime, and consistency across locations are becoming the true measures of success because they directly shape customer loyalty and long-term performance.

    For the rest of 2026, expect continued investment in:

    • Self-service and unattended workflows
    • Labeling and order verification
    • Cloud-managed and web-based platforms
    • Modular, adaptable POS hardware
    • Integrated partner ecosystems

    At Star Micronics, these shifts reinforce a long-standing focus on building reliable, flexible hardware that adapts as workflows evolve. When technology operates as a unified system rather than a collection of parts, it quietly enables better execution, stronger operations, and better experiences for customers.

    NRF 2026 did not just highlight what is emerging. It clarified how the next generation of retail and restaurant operations will be built.


    How VARs and ISVs Can Maximize ROI with Advanced Kiosk Printing Technology ebook by Star Micronics.

    How VARs and ISVs Can Maximize ROI with Advanced Kiosk Printing Technology

    This ebook reveals how ISVs and VARs can harness the transformative potential of kiosk printing technology to maximize ROI for both their clients and their own businesses.



    Get Yours Now

    Learn More About Star POS & Labeling Solutions



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  • Star Micronics Brings Scalable Retail POS, Labeling, and Cloud Printing to NRF 2026

    Star Micronics Brings Scalable Retail POS, Labeling, and Cloud Printing to NRF 2026

    Visit Booth 5757 to see how Star’s hardware and cloud tools support omnichannel retail workflows, enterprise deployments, and cloud POS platforms.

    New York, NY – January 11-13, 2026 – Star Micronics, a global leader in point-of-sale (POS), labeling, and cloud technology, is excited to announce its participation in NRF 2026: Retail’s Big Show, taking place January 11–13, 2026, at the Jacob K. Javits Convention Center in New York City. Attendees are invited to visit Booth 5757 to experience Star’s latest retail-ready hardware and cloud printing solutions.

    At NRF 2026, Star Micronics will demonstrate how enterprise retailers, omnichannel brands, and retail technology providers can improve order accuracy, simplify deployments, and scale printing across complex environments using Star’s customer-first solutions.

    Attendees can explore live demonstrations of Star’s retail technology and cloud tools, including:

    • The mC-Label Series (mC-Label2 and mC-Label3): Cloud-ready, multifunction printers designed for modern retail environments. The mC-Label series supports receipts, linerless labels, die-cut labels, and continuous media, enabling on-demand labeling for BOPIS, curbside pickup, third-party delivery, and in-store fulfillment. X4 models offer USB, LAN, Bluetooth, and Wi-Fi connectivity, along with advanced wireless features and cross-platform support.
    • StarIO.Online: A fully managed cloud printing service that removes the need for local servers or custom infrastructure. Developers and ISVs can use a single dashboard to monitor device health, push remote updates, and manage printers across multiple locations, improving visibility and control.
    • CD5 Max Series Cash Drawers: Star’s most durable cash drawer line, built for cash-heavy retail. With all-steel construction, dual printer-driven and USB interfaces, a five-year warranty, and optional accessories, the CD5 Max Series provides secure, long-lasting cash handling for high-volume environments.
    • LED Cash Drawer (CD4 Choice Series with LED Status): A Star first, this cash drawer features built-in LED indicators that provide instant visual confirmation of drawer status, helping staff quickly identify open or closed drawers in busy checkout environments and improving speed and accuracy at the point of sale.
    • mC-Connect™ Drawer: Another Star first and an industry milestone, this compact connectivity hub brings Ethernet, USB, wireless LAN, and Bluetooth® LE together in one device, unlocking true flexibility for cash drawer deployments. Built for modern, tablet-driven POS environments, it bridges traditional cash management with next-gen retail infrastructure, so retailers can evolve their systems without replacing what already works.
    • Star Eco and Star Blue Eco Paper & Labels: Star’s expanded media line offers value-focused and premium eco-forward options, including BPA/BPS-free and Prop 65-compliant formulations and recyclable thermal receipt paper. Engineered for consistent thermal performance and guaranteed compatibility with Star printers, these solutions help retailers support sustainability initiatives without compromising print clarity or reliability.

    At NRF 2026, Star Micronics will be joined in the booth by technology partners ImageHolders, Logic Controls, and Lenovo InstoreScreen to highlight how browser-based POS, kitchen, and printing workflows are shaping modern retail and foodservice environments. The show also marks a new partnership between Star Micronics and Logic Controls, bringing KDS software and labeling together to improve order accuracy and accountability across in-store, kiosk, BOPIS, delivery, and catering workflows. 

    In addition, Star will feature kiosk and drive-thru applications in the Food Service Innovation Zone alongside MicroTouch, highlighting scalable self-service and high-throughput ordering environments. 

    Star Micronics will also host an exclusive partner appreciation event during NRF 2026, offering invited guests the opportunity to connect with peers and industry leaders in a relaxed setting above the city. “Night Above NYC,” Star’s NRF rooftop gathering, will take place on Sunday, January 11, at the Sandbar Rooftop (23rd floor of the Hilton), featuring skyline views, refreshments, and networking. Attendance is limited, and advance registration is required.

    Retailers, ISVs, and solution providers are encouraged to visit Booth 5757 to see Star’s solutions in action and schedule one-on-one meetings with the Star team.

    To book a demo or for more information, contact sales@starmicronics.com. 

    Can’t get enough industry news?



    Explore the Star Blog

    Star Micronics logo, point-of-sale (POS) hardware and technology company.

    Star Micronics, a world leader in point-of-sale (POS), has designated a portfolio of printing, secure cash management, self-service, and customer engagement solutions for any retail or hospitality establishment. Embracing the mPOS wave, Star’s SDKs allow developers to utilize Star printers in tandem with Android™, iOS, iPad®, and iPhone® devices to generate receipts, labels, chit, and tickets. Star Micronics is always leading and always innovating, creating cloud-based printing solutions, including CloudPRNT Next, StarIO.Online, and Star Cloud Services, with AOA support and MFi connectivity. Star also has a wealth of peripherals, including 2D barcode scanners, scales, tablet display stands, and more. Visit starmicronics.com or follow us on Facebook, X, YouTube, or LinkedIn to learn more. 

    Media Contact:

    Christin Trilone
    Star Micronics America, Inc.
    ctrilone@starmicronics.com
    848-216-3318

  • Star Micronics and Logic Controls Strengthen Online Ordering Accuracy Through Strategic KDS and Labeling Partnership

    Star Micronics and Logic Controls Strengthen Online Ordering Accuracy Through Strategic KDS and Labeling Partnership

    The partnership brings labeling and KDS together to improve order accuracy, accountability, and fulfillment across modern restaurant and retail workflows.

    Somerset, NJ – January 9, 2026 – Star Micronics, a global leader in POS hardware, labeling, and cloud printing technology, today announced a strategic partnership with Logic Controls, the original creator of the kitchen display system (KDS). The collaboration strengthens restaurant and retail order workflows by combining Logic Controls’ industry-leading KDS software with Star’s high-performance labeling solutions to improve order accuracy, operational accountability, and customer experience. 

    As online ordering expands across both restaurant and retail environments, operators face growing pressure to deliver speed, security, and simplicity while controlling costs. Star Micronics and Logic Controls are both Chrome Certified Partners, ensuring seamless compatibility with modern, browser-based POS and ordering platforms. This certification makes it easier for operators to deploy scalable, cloud-first workflows without added IT complexity. 

    Strengthening Orders From Screen to Handoff

    Logic Controls’ Kitchen GO platform has long been trusted by restaurants, retailers, and self-service operators to organize and route orders across prep and expo stations. By pairing real-time order visibility with Star’s labeling technology, operators gain a physical verification layer that extends accuracy beyond the screen and into packaging, pickup, and delivery. 

    Each item is clearly labeled, verified, and traceable, reducing missed items, eliminating confusion at handoff, and helping order fulfillment teams consistently deliver the right order to the right customer. 

    Designed for Modern Ordering Channels

    As ordering expands across dine-in, kiosk, BOPIS, curbside, and third-party delivery, retailers and restaurants must manage more complexity with less margin for error. The Star Micronics and Logic Controls partnership supports: 

    • Third-party delivery and BOPIS by clearly labeling orders for correct pickup and handoff 
    • Kiosk and in-store ordering by maintaining item identification through prep and expo 
    • Multi-brand environments by routing orders to separate kitchens and accurately reassembling them 

    A More Connected Kitchen Workflow for Restaurants and Retailers

    Together, Star Micronics and Logic Controls are helping operators achieve consistent, secure, and reliable order fulfillment that supports operational efficiency, stronger margins, and lasting customer trust across every ordering channel. 

    For more information about Star Micronics solutions, visit starmicronics.com. 
    To learn more about Logic Controls and Kitchen GO, visit logiccontrols.com. 

    Can’t get enough industry news?



    Discover the Star Blog

    About Star Micronics 

    Star Micronics is a world leader in point-of-sale (POS) hardware, offering a portfolio of printing, secure cash management, self-service, and customer engagement solutions for retail and hospitality environments. Star’s technologies support Android, iOS, Windows, and web-based platforms, as well as cloud printing solutions, including CloudPRNT Next and StarIO.Online. 

    About Logic Controls 

    Logic Controls is the original creator of the kitchen display system and a global leader in kitchen automation technology. With more than 40 years of experience and over 500,000 stations deployed worldwide, Logic Controls delivers durable hardware and advanced KDS software designed to improve kitchen speed, accuracy, and performance. 

    Media Contacts:

    Christin Trilone 

    Star Micronics America, Inc. 

    ctrilone@starmicronics.com 

    848-216-3318 

    Bridget Belcher 

    Logic Controls 

    bridget.belcher@logiccontrols.com 

    407-401-9706 

  • How to Balance Cash Drawers Quickly and Accurately

    How to Balance Cash Drawers Quickly and Accurately

    Balancing a cash drawer is a critical daily task for businesses that handle cash transactions. Knowing how to balance cash drawers accurately helps reduce shrinkage, improve accountability, and keep end-of-shift operations running smoothly. This guide explains why cash drawer balancing still matters and how to do it quickly and correctly.



    Explore Star Cash Drawers

    Table of Contents

    What Does It Mean to Balance a Cash Drawer?

    To balance a cash drawer means reconciling the physical cash in a register with the expected total recorded by the point-of-sale (POS) system. This process confirms that cash sales, refunds, and starting cash amounts are accurately reflected. Any difference between the expected and actual amount indicates a discrepancy that must be investigated.

    Why Cash Drawer Balancing Still Matters

    Despite the continued growth of digital payments, cash remains an essential part of daily operations for many businesses. Knowing how to balance a cash drawer is still a foundational skill for retailers, restaurants, and service-based organizations that handle physical currency.

    Because cash is vulnerable to errors, loss, and misuse, balancing cash drawers is not just an administrative task—it is a core operational safeguard. When performed consistently and correctly, cash drawer balancing ensures sufficient funds are available, supports uninterrupted service, and helps businesses quickly identify discrepancies.

    Effective cash drawer management also plays a direct role in profitability. Regular reconciliation—ideally at the end of each shift or at least daily—improves accuracy, strengthens accountability, and reduces shrinkage. With a clear process and the right tools, balancing a cash drawer quickly and accurately is a skill any business can master.

    How To Balance A Cash Drawer

    How to Balance a Cash Drawer

    1. Assign One Person to Each Cash Drawer

    Assigning a single employee to each cash drawer is one of the most effective ways to balance a cash drawer accurately and consistently. This approach creates clear accountability and simplifies cash tracking at the end of each shift.

    When only one person is responsible for a drawer, it becomes much easier to identify discrepancies, resolve errors, and prevent loss. Even in high-trust environments, shared drawers increase the likelihood of mistakes and make reconciliation more time-consuming.

    When one employee is assigned to each drawer, cash balancing becomes more accurate and more consistent, helping businesses reduce shrinkage and maintain dependable cash handling practices.

    2. Count Cash at the Beginning of the Day

    Every shift should start with an accurate count of the opening cash balance. Knowing exactly how much cash is in each drawer creates a clear baseline for tracking sales and identifying discrepancies later in the day.

    Maintaining the correct starting amount is important for both efficiency and security. Too little cash can slow transactions and frustrate customers, while excess cash increases exposure to loss. Setting up each drawer with a balanced mix of bills and coins, based on expected transaction volume, helps ensure smoother operations throughout the day.

    3. Deposit Cash Throughout Shifts

    Keeping cash drawers organized during the day makes end-of-shift balancing faster and more accurate. Making regular deposits during slower periods helps prevent drawers from becoming overfilled and maintains a practical mix of bills and coins for transactions.

    These mid-shift check-ins reduce the chance of counting mistakes later and support more consistent cash handling overall. When possible, having a second employee present for interim deposits adds an extra layer of accountability and reinforces best practices for cash management.


    The CD5-1918 Max Series cash drawer by Star Micronics is ideal for high-cash volume environments.
    Star Micronics has a wide range of cash drawers to fit any business environments.

    4. Pull the POS Report for Each Drawer Afterward

    Balancing a cash drawer starts with having the right data. At the end of each shift or business day, pull the POS report associated with each drawer to establish an accurate reference point. This report shows exactly what the system recorded and provides the benchmark for your cash count.

    For best results, complete this step in a quiet, controlled environment. Fewer distractions make it easier to spot discrepancies, verify totals, and ensure the drawer is balanced correctly before closing it out.

    5. Count the Cash from Each Drawer in a Discreet Location

    Cash counting should always be done carefully and away from customer-facing areas. In a secure, private space, count all bills, coins, and receipts, then compare the total against the POS report for that drawer. This controlled environment reduces distractions and helps ensure accuracy.

    If a discrepancy appears, perform a second count before drawing conclusions. Many variances are resolved through a careful recount. Taking the time to verify totals builds confidence in your cash handling process and supports consistent, reliable drawer balancing.



    Browse Star Cash Drawers

    6. Identify and Solve Discrepancies

    When a cash drawer does not balance, start by reviewing the POS data in detail. Most shortages or overages are the result of simple errors, such as incorrect change given or a transaction entered incorrectly, rather than intentional misuse.

    Compare the POS report against receipts, refunds, and cash totals to pinpoint where the variance occurred. If discrepancies happen regularly, it may be a sign that additional training or clearer procedures are needed. For unresolved issues, inspect the cash drawer area and review recent transactions to check for missing receipts or unrecorded sales. Addressing discrepancies promptly helps protect revenue and reinforces strong cash handling habits.

    7. Record Cash Drawer Transactions

    Accurate record keeping is essential to closing out the cash balancing process. Document the starting and ending balances for each drawer, along with totals for cash, cards, and any other payment types. Be sure to note any overages or shortages clearly and consistently.

    Maintaining detailed records supports accurate accounting, helps resolve questions later, and creates a clear audit trail if issues arise. Over time, these records also make it easier to spot patterns, improve procedures, and strengthen overall cash handling accuracy.

    Tools That Make It Easier to Balance a Cash Drawer

    Balancing a cash drawer is faster and more consistent when the right tools are in place. Clear POS reporting, secure cash drawers, and standardized hardware help reduce counting errors and simplify end-of-shift reconciliation.

    Cash drawers designed for frequent opening, secure storage, and smooth operation support better accountability across shifts. When combined with accurate reporting and consistent procedures, the right tools help businesses balance cash drawers more efficiently and with greater confidence.

    Balance Cash Drawers with Ease

    By adhering to these steps and maintaining a consistent approach, businesses can ensure that their cash drawers are balanced quickly and accurately. Cash management efficiency is a skill every business should acquire, as it contributes to the overall smooth operation and profitability.


    The CD5 Max Series cash drawers by Star Micronics set a new standard for secure and reliable cash management in retail and hospitality environments.

    CD5 Max Series Cash Drawers

    Designed for high-cash volume businesses, the CD5 Max Series cash drawers deliver durability, security, and sleek design. With all-steel construction, dual lock mechanisms, and under-till compartments for added organization, these drawers are ideal for grocery stores, cannabis dispensaries, and other busy retail settings. Available in multiple sizes and with dual DK and USB interface options, the CD5 Max Series integrates seamlessly into any POS system.

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    Cash Drawer Balancing FAQs

    How often should you balance a cash drawer?

    Most businesses should balance each cash drawer at the end of every shift. High-volume locations may also benefit from mid-shift checks to catch errors early and reduce end-of-day discrepancies.

    What does it mean to balance a cash drawer?

    To balance a cash drawer means comparing the physical cash in the drawer to the expected total shown in the POS system. When the numbers match, the drawer is balanced. Any difference results in an overage or shortage that must be investigated.

    What is an acceptable cash drawer shortage or overage?

    Acceptable thresholds vary by business, but many retailers allow a small variance such as $1–$5. Consistent discrepancies, even small ones, should be addressed through process review or staff training.

    What causes cash drawers to be out of balance?

    Most issues are caused by simple mistakes, such as incorrect change given, cash sales entered incorrectly, or skipped transactions. Fewer discrepancies occur when one person is assigned per drawer and cash is counted consistently.

    Can POS systems help balance cash drawers more accurately?

    Yes. Modern POS systems generate detailed drawer reports that make it easier to compare expected totals against physical cash. Accurate reporting is essential for identifying where errors may have occurred.

    Is it better to balance cash drawers manually or digitally?

    Both methods work best together. POS reports provide the expected totals, while manual counting confirms the actual cash on hand. Combining the two ensures accuracy and accountability.

    What should you do if a cash drawer does not balance?

    Start with a second count to rule out counting errors. Then review the POS report for voids, refunds, or missed entries. If discrepancies continue, additional training or process adjustments may be needed.

    How can businesses reduce cash drawer discrepancies over time?

    Clear ownership of drawers, consistent counting procedures, regular audits, and proper POS training all help reduce errors. Reliable hardware, secure cash drawers, and accurate reporting tools also play an important role.

    Original article written by Brianna Moriarty and published September 8, 2020.