Star Micronics

Tag: POS Hardware

  • OIML Scales: Understanding Global Compliance for POS Scales

    OIML Scales: Understanding Global Compliance for POS Scales

    For retailers, grocers, and other businesses using POS scales, compliance is not optional. If a scale is used to determine price based on weight, it must meet legal-for-trade requirements in the region where it is deployed.

    That’s where confusion often begins.

    Different countries follow different standards, and terms like OIML, NTEP, and Measurement Canada are often used interchangeably when they are not the same. For businesses operating across regions or planning international expansion, understanding these differences is critical.

    This guide explains what OIML scales are, how they compare to NTEP and Measurement Canada, and what these standards mean for POS scale deployments in real-world retail and grocery environments.

    Explore Star’s POS Scales

    What Are OIML Scales?

    OIML scales are weighing devices that meet standards set by the International Organization of Legal Metrology (OIML). These standards are designed to ensure accuracy, consistency, and fairness in commercial transactions involving weight.

    OIML-certified scales are commonly used in legal-for-trade applications across global markets, particularly in regions outside the United States and Canada.

    In practical terms, if a business is selling products by weight in an international market, an OIML-compliant scale is often required to meet local regulations.

    What Is OIML Certification?

    OIML certification confirms that a scale complies with internationally recognized metrology standards. These standards are defined through a series of technical documents known as OIML recommendations.

    These recommendations establish how scales should perform under various conditions, including:

    • Accuracy and repeatability
    • Environmental stability
    • Durability over time

    One of the most widely referenced standards is OIML R76, which applies to non-automatic weighing instruments such as retail and grocery POS scales.

    For businesses, OIML certification provides confidence that a scale will meet regulatory requirements and deliver consistent, reliable performance in commercial use.

    OIML vs NTEP: What’s the Difference?

    While both OIML and NTEP relate to legal-for-trade compliance, they apply to different regions and regulatory frameworks.

    OIML

    • International standard
    • Used in many countries worldwide
    • Based on global metrology recommendations

    NTEP (National Type Evaluation Program)

    • United States standard
    • Managed by the National Conference on Weights and Measures (NCWM)
    • Required for legal-for-trade scales used in the U.S.

    The key takeaway is that OIML and NTEP certifications are not interchangeable. A scale approved under one system does not automatically meet the requirements of the other.

    For businesses operating globally, this distinction is critical when selecting POS scales for different markets.

    POS scale and POS setup at a farmer's market food truck.

    OIML vs Measurement Canada: Key Differences

    Measurement Canada governs the approval and certification of weighing devices used in commercial transactions within Canada.

    While there are similarities between Measurement Canada and OIML standards, they are separate regulatory systems with their own requirements and approval processes.

    Measurement Canada

    • Applies specifically to Canada
    • Requires approval for legal-for-trade use
    • Includes inspection and compliance verification

    OIML

    • Applies internationally
    • Provides a framework for global standardization

    Some devices may align with both sets of requirements, but approval in one region does not guarantee compliance in another. Businesses must ensure that their POS scales meet the specific certification requirements of each country where they operate.

    What Are OIML Recommendations (and Why They Matter)?

    OIML recommendations are technical guidelines that define how weighing instruments should perform. These documents serve as the foundation for OIML certification.

    They cover areas such as:

    • Measurement accuracy
    • Tolerance limits
    • Environmental testing
    • Device classification

    For example, OIML R76 outlines the requirements for non-automatic weighing instruments, including most retail POS scales.

    These recommendations help ensure consistency across international markets, making it easier for manufacturers and businesses to align with global standards.

    What This Means for POS Scales in Retail and Grocery

    For businesses using POS scales, compliance directly impacts day-to-day operations.

    If a scale does not meet the required certification:

    • It cannot legally be used to sell products by weight
    • Transactions may be subject to regulatory penalties
    • Customer trust can be impacted

    This is especially important for:

    • Grocery stores
    • Delis and fresh food counters
    • Specialty retail (including cannabis and bulk goods)

    For multi-location or international businesses, the challenge increases. Each location must meet the specific requirements of its region, whether that means OIML, NTEP, or Measurement Canada certification.

    Selecting the right POS scale is not just about performance. It is about ensuring compliance across every location where the business operates.

    The latest mG-T POS scales from Star Micronics are perfect for grocery stores and environments.

    Do you run a restaurant or QSR and find orders going out wrong more often than they should, especially during peak hours? Read up on “Why Leading QSRs Use POS Scales & Labels to Increase Order Accuracy” >

    Choosing the Right Certified POS Scale

    When selecting a POS scale, businesses need to balance compliance requirements with day-to-day operational performance. The right solution should meet regional regulations while supporting fast, accurate transactions at the point of sale.

    For example, a grocery POS scale deployed in Europe may require OIML compliance, while the same deployment in the United States would require NTEP certification. Understanding where and how the scale will be used is the first step in selecting the right device.

    Key factors to consider include:

    • Required certification (OIML, NTEP, or Measurement Canada)
    • Integration with POS systems and retail workflows
    • Accuracy and reliability in high-volume environments
    • Durability for consistent daily use

    A legal-for-trade POS scale that does not integrate well into the POS workflow can still create operational challenges. The goal is to choose a solution that meets regulatory requirements while supporting efficient, scalable transactions across locations.

    Want to know more? Read our blog article, “The Ultimate Buyer’s Guide to Choosing the Right POS Scale for Your Business” >

    How Star Micronics Supports Global POS Scale Compliance

    Star Micronics provides POS scale solutions designed to meet the needs of modern retail and grocery environments, where compliance and performance must work together.

    Star POS scales are built to support:

    • Legal-for-trade compliance across multiple regions
    • Reliable performance in high-volume environments
    • Integration with POS systems and retail workflows

    With a focus on accuracy, durability, and ease of use, Star helps businesses deploy POS scale solutions that meet regulatory requirements and real-world operational demands.

    Star’s OIML-certified POS scales are available in regions outside the United States, including Europe. To learn more about availability and deployment options, reach out to the Star Micronics team in the UK.

    Understanding OIML, NTEP, and Measurement Canada requirements helps businesses avoid compliance issues and confidently deploy POS scale solutions across regions. With the right hardware and approach in place, compliance becomes a built-in advantage, not a barrier to growth.

    Learn more about Star Micronics POS scales and compliance-ready solutions for global retail and grocery environments.

    Contact Star Today

    Frequently Asked Questions (FAQs) About OIML Scales

    What does OIML stand for?

    OIML stands for the International Organization of Legal Metrology. It is a global organization that develops standards and recommendations for measuring instruments used in commercial transactions.

    What is an OIML scale?

    An OIML scale is a weighing device that meets the standards set by the International Organization of Legal Metrology. These scales are typically used in legal-for-trade applications in international markets.

    What is the difference between OIML and NTEP certification?

    OIML is an international standard, while NTEP applies specifically to the United States. Both ensure accuracy and compliance for legal-for-trade scales, but they are governed by different organizations and are not interchangeable.

    Are OIML scales required in the U.S.?

    No. In the United States, legal-for-trade scales must be NTEP certified. OIML certification is generally used in international markets outside the U.S.

    Can a scale be both OIML and NTEP certified?

    Yes. Some manufacturers design scales to meet both OIML and NTEP requirements, allowing them to be used in multiple regions. However, each certification must be obtained separately.

    What are OIML recommendations?

    OIML recommendations are technical guidelines that define how weighing instruments should perform. They serve as the basis for OIML certification and help ensure consistency across international markets.

    What are the classes of OIML scales?

    OIML classifies scales based on their level of accuracy. Common classes include:

    • Class I: High-precision laboratory scales
    • Class II: Precision scales used in laboratories and some retail applications
    • Class III: Commercial scales used in retail and grocery environments
    • Class IIII: Scales used for less precise applications such as bulk weighing

    Most POS scales used in retail fall under Class III.

    What are the classes of OIML weights?

    OIML weights are also classified by accuracy, ranging from high-precision classes such as E1 and E2 to lower-precision classes like M1, M2, and M3. These weights are used to calibrate and verify the accuracy of scales.

    What does legal-for-trade mean for POS scales?

    Legal-for-trade means a scale meets the regulatory requirements needed to be used in commercial transactions where price is determined by weight. Certification ensures accuracy, fairness, and compliance with local laws.

  • Cleaning Printers: How to Prevent Gummed-Up Printer Cutters

    Cleaning Printers: How to Prevent Gummed-Up Printer Cutters

    In a busy kitchen or retail environment, everything runs smoothly until it doesn’t. Orders are coming in, labels should be printing, and suddenly the printer slows down. Labels tear instead of separating cleanly. The cutter jams. Staff stop what they are doing to troubleshoot, and operations stall.

    This is a common issue with many label printers. Adhesive buildup from labels accumulates over time, especially in high-volume environments or when switching between media types. As residue collects on the printer cutter, it can cause jams, miscuts, and inconsistent label output. When maintenance is delayed, performance declines and downtime increases.

    Cleaning printers is a critical part of label printer maintenance for businesses that rely on accurate, consistent labeling. Multifunction printers handle linerless labels, die-cut labels, continuous media, and receipts, but they require regular cleaning to keep cutters operating properly. 

    This guide explains how to clean printer cutters, prevent adhesive buildup, and maintain reliable label printing in high-volume operations.

    See Star’s Labeling Solutions

    What Is a Gummed-Up Printer Cutter?

    A gummed-up printer cutter occurs when adhesive residue builds up on the cutter blade. Over time, this residue collects paper dust and label debris.

    As buildup increases, the cutter can become sticky, misaligned, or unable to cut cleanly. This leads to poor performance, inconsistent output, and eventual printer issues if left unaddressed.

    Gummed Up Printer Cutter
    A gummed-up printer cutter leads to poor performance and eventual printer issues if unaddressed.

    How Often Should You Clean a Label Printer Cutter?

    Cleaning frequency depends on print volume, media type, and overall label printer usage.

    High-volume environments and linerless label usage typically require more frequent cleaning due to increased adhesive exposure. Linerless labels, in particular, apply adhesive across the entire label surface, which makes buildup more likely.

    Rather than relying only on a fixed schedule, maintenance alerts are often a better approach. Alerts help ensure cleaning happens when it is actually needed, not too early and not too late.

    The Risks of Not Regularly Cleaning Printers

    Failing to clean printer cutters regularly can lead to a range of operational and mechanical issues:

    • Incomplete cuts, where labels tear instead of separating cleanly
    • Cutter jams that cause print queues to back up
    • Increased strain on the cutter motor, leading to long-term wear
    • Unexpected downtime that interrupts workflows and delays orders
    • Reactive maintenance that pulls staff away from their primary tasks
    • Workarounds that bypass labeling altogether, increasing the risk of errors, missing allergen information, or incorrect orders
    • Damage to brand perception when operations appear inconsistent or unreliable

    Over time, these issues compound. What starts as minor buildup can lead to more serious printer performance problems if not addressed early.

    How to Clean a Label Printer Cutter

    Keeping printer cutters clean is a simple process when done regularly. With the right approach, staff can remove adhesive buildup quickly and keep printers running without interruption.

    1. Power Off and Open the Printer

    • Turn off the printer before performing any maintenance.
    • Open the printer cover to access the cutter area.
    • Ensure the printer is stable and safe to handle before proceeding.

    2. Locate the Cutter Blade and Surrounding Area

    • Identify the cutter blade where labels or receipts are cut.
    • Check for visible adhesive buildup, dust, or debris.
    • Pay attention to edges where residue tends to collect.

    3. Remove Adhesive Buildup

    • Use the adhesive side of an unused label to lift gum and residue.
    • Gently press and pull to remove buildup from the cutter surface.
    • Avoid using sharp objects or abrasive materials.
    Cleaning Printer Cutter Illustration

    4. Clear Loose Debris

    • Remove any remaining paper dust or label fragments.
    • Ensure the cutter area is free of obstructions.
    • Keep the cleaning process controlled and precise.
    Bottom Cutter Blade

    5. Close the Printer and Test

    • Close the printer securely after cleaning.
    • Power the printer back on.
    • Run a test print to confirm smooth, clean cuts.

    Printer Cleaning Do’s and Don’ts

    Do

    • Follow manufacturer guidelines for cleaning and maintenance
    • Clean printer cutters regularly, especially in high-volume or linerless environments
    • Use approved methods, such as the adhesive side of a label, to remove buildup
    • Perform cleaning in a controlled, well-lit area to ensure accuracy

    Don’t

    • Use sharp tools or abrasive materials that can damage the cutter
    • Apply harsh chemicals that may affect printer components
    • Attempt to clean the printer while it is powered on
    • Ignore early signs of buildup, such as uneven cuts or minor jams
    The mC-Label3 Multifunction Printer by Star Micronics great for delivery take out online ordering and QSRs.
    Keep your label printers working by following best practices for cleaning printer cutters.

    Best Practices for Cleaning Printer Cutters

    Keeping printer cutters clean comes down to a few practical maintenance habits.

    • Follow Maintenance Alerts, Not Just Schedules: Print volume can vary significantly. Built-in maintenance alerts help ensure cleaning happens at the right time, before performance issues begin.
    • Make Cleaning Instructions Easy to Access: When cleaning is required, staff need clear, immediate guidance. Printers that provide quick access to step-by-step instructions make maintenance easier and more consistent.
    • Simplify the Cleaning Process: If maintenance is complicated, it will be delayed. Tool-free access and clearly designed components allow staff to clean printers quickly without relying on IT support.
    • Replace Worn Parts Before They Fail: Even with regular cleaning, cutters and platens wear over time. Replacing these components proactively helps prevent jams and keeps printers performing reliably.

    View our printer cutter and platen replacement sets for the mC-Label series >

    Printer Cleaning and Maintenance Made Easy with Star Micronics

    Keeping label printers clean should not require specialized training or disrupt daily operations. In high-volume environments, printer cleaning and maintenance need to be simple, repeatable, and built into normal workflows. Star printers are designed so routine label printer maintenance can be performed by staff in minutes, without tools, service calls, or operational delays.

    The mC-Label2 and mC-Label3 multifunction label printers are built to support routine cleaning without technical expertise. Built-in maintenance alerts notify staff when attention is needed, helping prevent adhesive buildup before it impacts performance. When it’s time to clean, QR code-driven instructions provide immediate access to step-by-step guidance, so employees can act quickly and confidently.

    Cleaning the printer cutter is straightforward. In many cases, staff can use the adhesive side of an unused label to remove gum and debris from the cutter. Tool-free, color-coded components make it easy to access, clean, and reassemble parts without delays or IT support.

    With the right maintenance approach and tools, cleaning label printers becomes a quick, routine task instead of a source of downtime.

    Want to learn more about how the mC-Label series helps reduce printer downtime? Read our blog, “Reduce Label Printer Downtime with Smarter Maintenance Tools.”

    The mC-Label2 multimedia printer by Star Micronics features user-friendly, tool-free maintenance.
    The mC-Label series uses tool-free, color-coded components for easy printer maintenance.

    Contact us for a demonstration to see how easy printer cleaning and maintenance can be.

    Contact Star Today

    Frequently Asked Questions About Cleaning Printers

    How often should you clean a printer cutter?

    A printer cutter should be cleaned based on print volume and media type. High-volume environments and linerless label printing require more frequent cleaning due to adhesive buildup. Maintenance alerts help ensure cleaning happens at the right time.

    What causes a label printer cutter to become gummed up?

    A label printer cutter becomes gummed up when adhesive residue builds up on the cutter blade. This residue collects paper dust and debris, causing the cutter to become sticky, misaligned, or unable to cut cleanly.

    What happens if you do not clean a printer cutter?

    A dirty printer cutter causes incomplete cuts, label tearing, and frequent jams. Over time, this increases wear on the cutter mechanism and leads to downtime that disrupts labeling workflows.

    How do you clean a label printer cutter?

    To clean a label printer cutter, use the adhesive side of an unused label to remove buildup from the cutter blade. Always follow manufacturer instructions and ensure the printer is powered off before cleaning.

    Do linerless labels require more printer maintenance?

    Yes. Linerless labels apply adhesive across the entire label surface, increasing the likelihood of buildup on the printer cutter. More frequent printer cutter cleaning is required in these environments.

    Can employees clean printer cutters without technical training?

    Yes. Printers designed with tool-free access and guided instructions allow staff to perform printer cutter cleaning without technical training or IT support.

    When should you replace a printer cutter or platen?

    Replace a printer cutter or platen when cleaning no longer resolves cutting issues, or when consistent jams and uneven cuts occur.

    How can businesses reduce printer downtime caused by cutter issues?

    Businesses can reduce printer downtime by performing regular printer cutter cleaning, following maintenance alerts, and replacing worn parts proactively. Using printers designed for easy maintenance improves consistency and reliability.

  • Star Micronics Becomes the First to Offer Windows on ARM Driver Support for POS Printers

    Star Micronics Becomes the First to Offer Windows on ARM Driver Support for POS Printers

    The new driver enables ISVs and solution providers to deploy Star printers on ARM-based Windows devices, expanding compatibility for modern POS environments.

    Somerset, NJ – April 7, 2026 – Star Micronics, a global provider of point-of-sale (POS) hardware, cloud printing, and labeling solutions, today announced the availability of Windows on ARM driver support for its printer portfolio. As the first POS hardware manufacturer to offer native support for Windows on ARM devices, Star is expanding compatibility with next-generation computing platforms used by ISVs, resellers, and enterprise customers.

    As adoption of ARM-based Windows devices continues to grow across tablets, laptops, and compact POS systems, software developers and solution providers are increasingly building applications for these environments. Star’s Windows on ARM driver enables native integration with Star printers, allowing ISVs to support receipt, label, and ticket printing without relying on emulation or additional workarounds.

    Expanding Compatibility for Modern POS Deployments

    Star’s Windows on ARM driver support enables ISVs to support printing natively on ARM-based Windows devices, while giving resellers confidence that Star printers will work with newer Windows hardware without requiring emulation or additional configuration. This is especially important as businesses adopt lighter, more energy-efficient ARM-based systems across retail, hospitality, and service environments.

    Supporting ISVs and Solution Providers

    For ISVs, native Windows on ARM driver support removes the need for emulation and ensures consistent printing functionality across both ARM and traditional x86 platforms, simplifying development for modern POS environments.

    Resellers and solution providers also gain greater flexibility in supporting customer environments that are adopting ARM-based Windows devices, allowing them to offer compatible solutions across a wider range of system configurations.

    “ISVs and solution providers are increasingly working with ARM-based Windows devices as part of modern POS deployments. By offering native Windows on ARM driver support, Star ensures our partners can support the latest hardware platforms without compromising compatibility or performance.”

    Jon Levin, Director of Product Management at Star Micronics

    Availability

    Star’s Windows on ARM drivers are available on request. To learn more or request access, please contact Star Micronics at integrations@starmicronics.com.

    For more information about Star Micronics solutions, visit starmicronics.com.

    Can’t get enough industry news?

    Explore the Star Blog

    Star Micronics logo, point-of-sale (POS) hardware and technology company.

    Star Micronics is a global provider of point-of-sale (POS) hardware, cloud printing, and labeling solutions that help businesses connect digital workflows to real-world operations. Serving retail, hospitality, healthcare, and service industries, Star delivers printing, labeling, cash management, self-service, and cloud-based technologies designed to support scalable, connected, and automated environments. Star’s solutions support Android, iOS, Windows, and web-based platforms and extend into the cloud through services such as CloudPRNT Next and StarIO.Online, Star’s fully managed cloud printing service.

    Visit starmicronics.com or follow us on Facebook, X, YouTube, or LinkedIn to learn more.

    Media Contact:

    Christin Trilone

    Star Micronics America, Inc.

    ctrilone@starmicronics.com

    848-216-3318

  • Cash Drawer Security: Protecting Cash in a Digital Payments Era

    Cash Drawer Security: Protecting Cash in a Digital Payments Era

    Cash drawer security remains essential as consumers continue to use cash. Secure cash drawers feature robust access control and connectivity to the point-of-sale (POS) system, enabling greater oversight and employee accountability. Secure cash drawers also help to reduce human error and losses by keeping cash organized. Cash drawer construction also plays an important role in preventing jams and failures that lead to workarounds and put cash at risk. 

    Explore Star Cash Drawers

    Cash Is Still Common — and It Still Needs to Be Secured

    Although digital transactions account for an increasing share of payments, merchants still need to maintain focus on cash drawer security. Statistics from the Federal Reserve confirm that U.S. consumers use cash for about 14% of payments, and that rate has stayed steady for the past five years. Furthermore, the Fed reports that 90% of U.S. consumers intend to use cash to store value in the future. Older consumers are more likely to have cash in their wallets, but Empower reports that 24% of Gen Z carry cash daily. 

    The staying power of cash transactions can benefit merchants. With cash, merchants instantly have funds, and there are no processing fees or chargebacks when customers pay with cash. On the other hand, keeping cash secure and ensuring there aren’t any errors in till cash balances are long-term challenges.

    Pros of Accepting Cash Cons of Accepting Cash
    Immediate access to funds Risk of shrinkage
    No payment processing fees Manual counting and reconciliation required
    No chargebacks or payment disputes Risk of employee theft
    Works during internet or network outages Greater need for secure storage and procedures
    Accessible for all customers Human error when making change

    So, as long as consumers use cash, merchants need more than just a drawer for bills and change. They need a secure cash drawer designed for accountability and durability. 

    What is a Secure Cash Drawer?

    A secure cash drawer is a cash drawer that combines physical durability with controlled access through POS system integration. In most modern POS environments, the cash drawer opens only when triggered by the receipt printer or POS terminal, ensuring that every drawer open is tied to a transaction or authorized action. This creates a record of drawer activity and limits unauthorized access to cash.

    Secure cash drawers also include durable steel construction, secure bill clips, multiple till configurations, and lock mechanisms that prevent forced entry or accidental opening.

    How Cash Drawer Security Works

    Cash drawer security features help businesses control access to cash, reduce internal theft, prevent cash handling errors, and ensure the drawer can withstand high transaction volumes without failure.

    1. Cash Drawers Give Merchants Access Control

    The most important rule of cash handling is simple: when the drawer is not in use for a transaction, it should be locked. Secure cash drawers are typically connected to the POS terminal or receipt printer and open only when triggered by a transaction or authorized function. This ensures that employees must be logged into the system to access till cash and creates a record of each drawer open, improving accountability and reducing opportunities for unauthorized access.

    2. Insider Threat Mitigation with Cash Drawer Security

    Lax cash drawer security can tempt employees. A&M Consumer Retail Group reports that it’s a threat merchants must acknowledge, with over 50% of shrinkage coming from internal factors like employee theft. Cash drawers that interface with the POS system allow merchants to set policies for when the drawer can open and when manager authorization is required, for example, for voids, returns, or “no sales.” 

    Secure cash drawers help enforce cash handling policies. For example, the POS system can require manager authorization for voids, returns, or “no sale” drawer opens. Drawers that support multiple removable tills allow businesses to assign one till per cashier, making it clear who is responsible for the cash in that drawer during each shift and simplifying reconciliation.

    3. Reducing Human Error with Secure Cash Drawers

    The till design is also a factor in cash drawer security. Having the right number and size of compartments can help prevent cashiers from making mistakes, such as giving a $20 bill in change when $10 was due.

    Secure cash drawer design supports cash balancing best practices: 

    • Counting at the beginning of the shift
    • Depositing cash throughout the shift
    • Pulling the POS report at the end of the shift
    • Counting in a secure location 
    • Solve any discrepancies immediately

    An organized till reduces mistakes during transactions and makes end-of-shift reconciliation faster and more accurate. Proper till configuration is often an overlooked aspect of cash drawer security because disorganized drawers lead directly to cash-handling errors.

    4. Cash Drawers Need Strong Physical Security Features

    Cash drawers must be built to withstand daily use. In high-volume environments like grocery, cannabis, QSR, and large retail stores, drawers may open hundreds of times per day. All-steel construction, reinforced rails, metal bill clips, and dual-lock systems help prevent forced entry and reduce failures that can lead to security workarounds.

    The CD5-1918 cash drawer by Star Micronics sets the standard for high-cash volume, big-box, and enterprise-level cash management.
    The CD5-1918 Max Series Cash Drawer by Star Micronics

    Quick Cash Handling Security Checklist

    Businesses can improve cash drawer security by following these best practices:

    • Use POS-triggered drawers instead of manual key-only drawers
    • Assign one till per cashier
    • Require manager approval for no-sale drawer opens
    • Store large bills under the till
    • Perform till counts at the beginning and end of each shift
    • Reconcile cash in a secure back-office location
    • Use steel cash drawers in high-volume environments

    Read our article about how to properly balance a cash drawer >

    Additional Cash Drawer Security Accessories

    In addition to the cash drawer itself, several accessories can improve cash handling security and prevent unauthorized access.

    Locking Till Covers

    Locking till covers allow tills to be securely stored in a safe or back office during shift changes or when the drawer is not in use. This prevents loose cash from being transported in bags or left unsecured.

    Under-Counter Mounting Brackets

    Under-counter mounting brackets secure the cash drawer to the counter, preventing the drawer from being removed from the POS station. This is commonly used in retail and hospitality environments where the risk of theft is higher.

    Dual Drawer Secure Cable

    In dual drawer environments, traditional “Y” cables allow two drawers to connect to one printer, but they can create a security risk because drawers can be swapped at the printer. Secure dual drawer cables prevent drawer swapping by creating a fixed connection between the printer and both drawers, making it much more difficult for an employee to access a second drawer without authorization.

    These accessories are often used in high-volume retail, grocery, cannabis, and hospitality environments where multiple employees share POS stations and cash handling controls are especially important.

    How to Choose a Secure Cash Drawer

    Choosing a secure cash drawer is not just about size or price. The right drawer should match your transaction volume, integrate with your POS system, and support your cash handling procedures. In high-volume environments like retail, grocery, cannabis, and QSR, drawers must withstand constant use while maintaining controlled access to cash. In lower-volume environments, compact drawers with reliable POS integration and basic locking features may be sufficient.

    When evaluating cash drawer security, businesses should consider:

    • Steel construction and durability for high open/close environments
    • POS or receipt printer interface compatibility for controlled drawer opening
    • Till configuration and removable tills for shift-level accountability
    • Locking mechanisms and key options for controlled access
    • Mounting options such as under-counter brackets to prevent drawer removal
    • Support for dual drawer installations to prevent drawer swapping

    A secure cash drawer should support your cash handling procedures, not work against them. The goal is simple: limit access, create accountability, and make cash handling as controlled and traceable as possible.

    Cash Drawer Security by Industry

    Cash drawer security requirements vary by industry:

    • Retail: High transaction volume requires heavy-duty steel drawers and removable tills for multiple cashiers.
    • Grocery: Drawers open frequently and require reinforced rails and high-capacity tills.
    • Quick-Service Restaurants: Compact POS cash drawers are common, often connected to receipt printers.
    • Cannabis: Secure cash handling is critical due to cash-heavy operations and compliance requirements.
    • Hospitality: Bars and cafés often use compact drawers with under-counter mounting for security.

    Explore Your Industry’s Solutions

    Star Micronics Cash Drawer Security Solutions

    Star Micronics offers cash drawers and cash handling accessories designed for retail, grocery, hospitality, cannabis, and other environments where secure cash management is important.

    CD5 Max Series Cash Drawers: The CD5 Max Series is designed for cash-heavy environments where durability and cash handling control are critical. These heavy-duty steel cash drawers are commonly used in grocery stores, large retail, QSRs, and cannabis environments where drawers open frequently throughout the day.

    Key security features include:

    • Heavy-duty all-steel construction in every popular size
    • Dual interface (DK and USB) for POS or printer-driven operation
    • Reinforced drawer rails for high open/close cycles (millions of operations)
    • Dual or multiple media slot options for checks and large bills
    • Multiple till configurations to support different environments
    • Dual-locking mechanisms on select models

    These features help businesses maintain drawer reliability, control access to cash, and support consistent cash handling procedures in high-volume environments.

    The CD5 Max Series cash drawers by Star Micronics set a new standard for secure and reliable cash management in retail and hospitality environments.

    CD5 Max Series Cash Drawers

    Designed for high-cash-volume environments, the CD5 Max Series features heavy-duty steel construction, dual lock options, and under-till storage for added organization. Multiple sizes and DK/USB interface options allow easy connectivity with virtually any POS system.

    Explore More >

    CD4 Choice Series Cash Drawers: The CD4 Choice Series is a standard-duty cash drawer designed for general retail, hospitality, and point-of-sale environments that need reliable cash handling with essential security features. These POS cash drawers are commonly used in retail stores, cafés, bars, and service counters where a compact drawer and dependable operation are required.

    Key security features include:

    • Durable steel construction with reinforced steel top
    • Multiple lockset options for key control and drawer access management
    • Dual media slots for storing checks or large bills without opening the drawer
    • Secure bill clips to keep cash organized and in place
    • Multiple till configurations to support different cash handling needs

    Standard-duty cash drawers like the CD4 are used in environments with moderate transaction volumes, but secure cash handling and POS-controlled drawer opening remain important.

    Star Cash Drawer Accessories and Tills

    In addition to cash drawers, Star offers cash handling accessories that help businesses improve security and cash control procedures:

    Using removable tills and locking till covers helps businesses assign responsibility for cash to individual cashiers and transport tills securely to the back office for reconciliation. Mounting brackets help prevent the drawer from being removed from the POS station, and secure dual drawer cables help prevent unauthorized access in dual-drawer POS setups.

    These accessories are commonly used in multi-employee environments where multiple cashiers share POS stations and cash control procedures are important for loss prevention and accurate reconciliation.

    Frequently Asked Questions About Cash Drawer Security

    What makes a cash drawer secure?

    A cash drawer is considered secure when it has durable steel construction, a reliable locking mechanism, and controlled opening through the POS system or receipt printer. Security also depends on proper till organization, removable tills to support cashier accountability, and consistent cash-handling procedures, such as shift counts and reconciliation.

    How do cash drawers prevent employee theft?

    Secure cash drawers give employees access to cash only when necessary and authorized, i.e., when accepting cash payments or making change. A secure cash drawer will also communicate with the POS system to track when an employee opens the drawer for any reason, and keep a record for reconciliation and accountability. 

    How does a cash drawer connect to a POS system?

    Most modern cash drawers connect to the POS system through the receipt printer or directly to the POS terminal. In many setups, the cash drawer is connected to the receipt printer using a drawer cable, and the printer sends a signal to open the drawer when a cash transaction is completed. This is often called a printer-driven cash drawer.

    This setup allows the POS system to control when the drawer opens and helps ensure that the drawer only opens for recorded transactions or authorized functions such as returns or no-sale opens with manager approval. Some basic cash drawers operate manually using only a key, but POS-controlled drawers provide much better security and accountability.

    Why is the removable till important for cash handling?

    One till per cashier has numerous benefits for secure cash handling. It enables secure transport of till cash when the cashier begins the shift and when carrying cash from the shift to the back office for reconciliation. Tills can be stored in a safe rather than in the drawer when not in use. Cash is never stored less securely, for example, in a bank bag or loose, and cashiers are each accountable for the cash in the tills they’re using.

    What is the most durable cash drawer for high-volume retail?

    The most durable cash drawers for high-volume environments are made of all-steel construction and are tested for durability and performance over millions of opens/closes. Star’s CD5 Max Series has all the features a high-volume retailer needs, including reinforced drawer rails and industry-leading lock strength. CD5 cash drawer models include several options, giving merchants the choice of the correct till configuration for the bills and change they accept. 

    Bartender Checking ID

    Where to Learn More About Cash Drawer Security

    Choosing the right cash drawer is an important part of cash handling and loss prevention. Star Micronics offers secure cash drawers designed for retail, grocery, hospitality, and cannabis environments, including heavy-duty and compact models with multiple till configurations and POS interface options.

    Contact us to learn more about Star Micronics CD5 and CD4 cash drawer solutions.

    Contact Star Today

  • POS Printer Integration Shouldn’t Slow Down Your Platform. A New Case Study.

    POS Printer Integration Shouldn’t Slow Down Your Platform. A New Case Study.

    For many POS platforms, printing issues don’t show up during development. They show up during deployment. Different restaurant environments, network configurations, and connectivity challenges can quickly turn printing into one of the biggest sources of support calls.

    That’s exactly what Selflane experienced. Printing instability wasn’t just a minor inconvenience. It was pulling engineering and service teams into troubleshooting instead of product development and growth.

    By standardizing on the TSP143IV thermal receipt printer and moving to the StarXpand SDK, Selflane was able to modernize its POS printer integration, simplify installations, and reduce recurring support issues.

    We put together a short case study that walks through what changed and what other ISVs can learn from it.

    Download the Selflane case study to read the full story.

    Find Out What Happened

  • 4 Features to Look for in the Ultimate Restaurant Kitchen Printer

    4 Features to Look for in the Ultimate Restaurant Kitchen Printer

    A restaurant kitchen printer is one of the most important tools for maintaining order accuracy and speed in a busy kitchen environment. By printing clear, durable tickets instantly, kitchen staff can prepare orders efficiently and reduce costly mistakes.

    In modern restaurants—whether quick service, fast casual, or full service—kitchen printers connect the point-of-sale (POS) system directly to the back-of-house team. Instead of relying on handwritten tickets that can be misread or misplaced, orders are printed clearly and delivered immediately to the stations preparing them.

    Choosing the right printer matters. Commercial kitchens often expose equipment to heat, grease, steam, and constant activity, so not every printer is built to perform reliably under these conditions.

    Explore Kitchen Printing Solutions

    What Is a Restaurant Kitchen Printer?

    A restaurant kitchen printer is a specialized printer used in commercial kitchens to print order tickets directly from a restaurant point-of-sale (POS) system. These printers ensure kitchen staff receive accurate order details immediately so food preparation can begin without delays or confusion.

    Unlike standard receipt printers used at checkout counters, kitchen printers are built to operate in demanding environments and are typically installed at prep stations, grill stations, expo lines, or beverage areas where orders are fulfilled.

    Restaurant kitchen printers generally use either impact printing for high-heat kitchen environments or thermal printing in modern, temperature-controlled kitchens. The best restaurant kitchen printer depends on the kitchen environment, order volume, and how the restaurant’s POS system sends orders to the back of house.

    If you’re evaluating a restaurant kitchen printer, here are four features that can make the biggest difference in kitchen performance and reliability:

    1. Durable Impact Printing for Harsh Kitchen Environments

    A restaurant kitchen printer must be built to withstand the realities of a commercial kitchen. Heat, grease, and airborne food particles can quickly damage equipment not designed for such environments.

    Impact printers, like the SP742 from Star, are widely used in restaurant kitchens because they are extremely durable and reliable. They work by striking an ink ribbon against impact paper, producing clear, legible tickets that remain readable even in high heat.

    Unlike thermal paper, which can darken when exposed to high temperatures, impact paper maintains readability in hot kitchen environments. This makes impact printing particularly useful near grills, fryers, and other high-heat stations.

    For these reasons, many restaurants rely on impact printers for high-heat kitchen environments.

    Impact vs. Thermal Kitchen Printers: Choosing the Right Technology

    While impact printers are widely used in traditional kitchen environments, some restaurants operate in modern, climate-controlled kitchens where thermal printing can also perform reliably.

    Thermal kitchen printers use heat to create images on specially coated paper, eliminating the need for ink ribbons and reducing maintenance. In controlled environments where excessive heat, grease, or steam are less of a concern, thermal printers can offer fast, quiet, and efficient ticket printing.

    For example, the Star mC‑Print3 thermal ticket printer is often used in modern restaurant kitchens, cafes, and quick-service environments where operators want the speed and simplicity of thermal printing.

    However, for kitchens exposed to high heat, oil, or heavy airborne particles, impact printers remain a dependable choice due to their rugged design and heat-resistant paper.

    Choosing between impact and thermal ultimately depends on the conditions of the kitchen and the restaurant’s operational needs.

    The mC-Print3 thermal kitchen printer in a modern heat-controlled environment.

    Learn more about thermal printing in modern restaurant kitchens in our guide to thermal kitchen printers.

    2. Internal Power Supply for Flexible Kitchen Layouts

    Kitchen space is often limited, and equipment placement can directly affect workflow efficiency.

    A restaurant kitchen printer with an internal power supply simplifies installation and helps reduce cable clutter. Instead of managing bulky external power adapters, staff can install printers directly at prep stations, expo stations, or beverage areas.

    Benefits of internal power supplies include:

    • Cleaner workstation setups
    • Easier installation in tight spaces
    • Fewer exposed cables in high-traffic areas
    • More flexibility when arranging kitchen equipment

    In environments such as food trucks, kiosks, or compact restaurant kitchens, these small, space-saving features can make a significant difference.

    3. Fast Print Speed to Keep Kitchens Moving

    During peak service hours, kitchens operate at high speed. A restaurant kitchen printer must keep up with order volume without slowing down the workflow.

    High-speed printers can produce 13 or more receipts per minute, allowing orders to move quickly from the POS system to the kitchen staff.

    Fast printing provides several operational benefits:

    • Orders reach the kitchen instantly
    • Staff can begin preparation sooner
    • Order queues stay organized during busy periods
    • Restaurants can handle higher order volumes efficiently

    Fast, clearly printed tickets help kitchens maintain speed and accuracy even during the busiest service periods.

    4. Easy Paper Loading to Minimize Downtime

    Even the most reliable kitchen printer will eventually need a paper refill. When that moment comes during a busy shift, the process should be quick and simple.

    A restaurant kitchen printer with drop-in paper loading allows staff to replace paper rolls in seconds. This feature reduces downtime and helps kitchen operations continue smoothly during peak service periods.

    Look for printers designed with:

    • Drop-in paper loading
    • Jam-resistant mechanisms
    • Clear paper guides

    These design features allow kitchen staff to reload paper quickly and return their attention to preparing orders.

    Why Kitchen Printers Matter for Restaurant Operations

    A reliable restaurant kitchen printer helps restaurants maintain fast service and accurate order fulfillment. By delivering clear, durable tickets directly to kitchen stations, these printers reduce communication errors and improve overall workflow efficiency.

    Restaurants that invest in the right kitchen printing technology often see improvements in:

    • Order accuracy
    • Kitchen speed and efficiency
    • Staff productivity
    • Customer satisfaction

    In a fast-paced restaurant environment, even small improvements in communication and efficiency can lead to better service and stronger profitability.

    Restaurant Solutions from Star

    Choosing the Right Restaurant Kitchen Printer

    When selecting a restaurant kitchen printer, prioritize durability, speed, ease of use, and compatibility with your POS system.

    A well-designed printer helps kitchen staff stay organized, reduces order errors, and ensures food reaches customers quickly and correctly every time.

    The Smart QSR Delivery Playbook: Labeling, Accuracy & Efficiency Done Right Ebook by Star Micronics

    The Smart QSR Delivery Playbook: Labeling, Accuracy & Efficiency Done Right

    This ebook explores how labeling, verification tools, and flexible POS technology can help restaurants manage QSR delivery workflows more effectively—from the kitchen to the handoff point.

    Get Your Guide

    Kitchen Printer FAQs for Restaurants

    What is a restaurant kitchen printer?

    A restaurant kitchen printer is a specialized printer that prints order tickets directly from a point-of-sale (POS) system to kitchen stations. These printers ensure staff receive orders immediately so food can be prepared quickly and accurately.

    What printer do restaurants use in kitchens?

    Many restaurants use impact printers in kitchens because they are durable and can withstand heat, grease, and steam. In modern, temperature-controlled kitchens, thermal printers may also be used for their speed and low maintenance.

    When should you use an impact vs. a thermal kitchen printer?

    Impact printers are typically best for:

    • high-heat kitchens
    • heavy grease environments
    • grill or fryer stations

    Thermal printers are often used in:

    • temperature-controlled kitchens
    • cafes and quick-service restaurants
    • modern POS workflows

    Why do restaurants use kitchen printers instead of handwritten tickets?

    Kitchen printers improve order accuracy, speed, and communication between front-of-house staff and kitchen teams. Printed tickets are easier to read than handwritten orders and help reduce mistakes during busy service periods.

    Ready to learn more about how the ultimate restaurant kitchen printer can impact your business?

    Contact Star Today

  • Star Micronics Brings Scalable Retail POS, Labeling, and Cloud Printing to NRF 2026

    Star Micronics Brings Scalable Retail POS, Labeling, and Cloud Printing to NRF 2026

    Visit Booth 5757 to see how Star’s hardware and cloud tools support omnichannel retail workflows, enterprise deployments, and cloud POS platforms.

    New York, NY – January 11-13, 2026 – Star Micronics, a global leader in point-of-sale (POS), labeling, and cloud technology, is excited to announce its participation in NRF 2026: Retail’s Big Show, taking place January 11–13, 2026, at the Jacob K. Javits Convention Center in New York City. Attendees are invited to visit Booth 5757 to experience Star’s latest retail-ready hardware and cloud printing solutions.

    At NRF 2026, Star Micronics will demonstrate how enterprise retailers, omnichannel brands, and retail technology providers can improve order accuracy, simplify deployments, and scale printing across complex environments using Star’s customer-first solutions.

    Attendees can explore live demonstrations of Star’s retail technology and cloud tools, including:

    • The mC-Label Series (mC-Label2 and mC-Label3): Cloud-ready, multifunction printers designed for modern retail environments. The mC-Label series supports receipts, linerless labels, die-cut labels, and continuous media, enabling on-demand labeling for BOPIS, curbside pickup, third-party delivery, and in-store fulfillment. X4 models offer USB, LAN, Bluetooth, and Wi-Fi connectivity, along with advanced wireless features and cross-platform support.
    • StarIO.Online: A fully managed cloud printing service that removes the need for local servers or custom infrastructure. Developers and ISVs can use a single dashboard to monitor device health, push remote updates, and manage printers across multiple locations, improving visibility and control.
    • CD5 Max Series Cash Drawers: Star’s most durable cash drawer line, built for cash-heavy retail. With all-steel construction, dual printer-driven and USB interfaces, a five-year warranty, and optional accessories, the CD5 Max Series provides secure, long-lasting cash handling for high-volume environments.
    • LED Cash Drawer (CD4 Choice Series with LED Status): A Star first, this cash drawer featuresbuilt-in LED indicators that provide instant visual confirmation of drawer status, helping staff quickly identify open or closed drawers in busy checkout environments and improving speed and accuracy at the point of sale.
    • mC-Connect™ Drawer: Another Star first and an industry milestone, this compact connectivity hub brings Ethernet, USB, wireless LAN, and Bluetooth® LE together in one device, unlocking true flexibility for cash drawer deployments. Built for modern, tablet-driven POS environments, it bridges traditional cash management with next-gen retail infrastructure, so retailers can evolve their systems without replacing what already works.
    • Star Eco and Star Blue Eco Paper & Labels: Star’s expanded media line offers value-focused and premium eco-forward options, including BPA/BPS-free and Prop 65-compliant formulations and recyclable thermal receipt paper. Engineered for consistent thermal performance and guaranteed compatibility with Star printers, these solutions help retailers support sustainability initiatives without compromising print clarity or reliability.

    At NRF 2026, Star Micronics will be joined in the booth by technology partners ImageHolders, Logic Controls, and Lenovo InstoreScreen to highlight how browser-based POS, kitchen, and printing workflows are shaping modern retail and foodservice environments. The show also marks a new partnership between Star Micronics and Logic Controls, bringing KDS software and labeling together to improve order accuracy and accountability across in-store, kiosk, BOPIS, delivery, and catering workflows. 

    In addition, Star will feature kiosk and drive-thru applications in the Food Service Innovation Zone alongside MicroTouch, highlighting scalable self-service and high-throughput ordering environments.

    Star Micronics will also host an exclusive partner appreciation event during NRF 2026, offering invited guests the opportunity to connect with peers and industry leaders in a relaxed setting above the city. “Night Above NYC,” Star’s NRF rooftop gathering, will take place on Sunday, January 11, at the Sandbar Rooftop (23rd floor of the Hilton), featuring skyline views, refreshments, and networking. Attendance is limited, and advance registration is required.

    Retailers, ISVs, and solution providers are encouraged to visit Booth 5757 to see Star’s solutions in action and schedule one-on-one meetings with the Star team.

    To book a demo or for more information, contact sales@starmicronics.com.

    Can’t get enough industry news?

    Explore the Star Blog

    Star Micronics logo, point-of-sale (POS) hardware and technology company.

    Star Micronics, a world leader in point-of-sale (POS), has designated a portfolio of printing, secure cash management, self-service, and customer engagement solutions for any retail or hospitality establishment. Embracing the mPOS wave, Star’s SDKs allow developers to utilize Star printers in tandem with Android™, iOS, iPad®, and iPhone® devices to generate receipts, labels, chit, and tickets. Star Micronics is always leading and always innovating, creating cloud-based printing solutions, including CloudPRNT Next, StarIO.Online, and Star Cloud Services, with AOA support and MFi connectivity. Star also has a wealth of peripherals, including 2D barcode scanners, scales, tablet display stands, and more. Visit starmicronics.com or follow us on Facebook, X, YouTube, or LinkedIn to learn more.

    Media Contact:

    Christin Trilone

    Star Micronics America, Inc.

    ctrilone@starmicronics.com

    848-216-3318

  • How to Balance Cash Drawers Quickly and Accurately

    How to Balance Cash Drawers Quickly and Accurately

    Balancing a cash drawer is a critical daily task for businesses that handle cash transactions. Knowing how to balance cash drawers accurately helps reduce shrinkage, improve accountability, and keep end-of-shift operations running smoothly. This guide explains why cash drawer balancing still matters and how to do it quickly and correctly.

    Explore Star Cash Drawers

    What Does It Mean to Balance a Cash Drawer?

    To balance a cash drawer means reconciling the physical cash in a register with the expected total recorded by the point-of-sale (POS) system. This process confirms that cash sales, refunds, and starting cash amounts are accurately reflected. Any difference between the expected and actual amount indicates a discrepancy that must be investigated.

    Why Cash Drawer Balancing Still Matters

    Despite the continued growth of digital payments, cash remains an essential part of daily operations for many businesses. Knowing how to balance a cash drawer is still a foundational skill for retailers, restaurants, and service-based organizations that handle physical currency.

    Because cash is vulnerable to errors, loss, and misuse, balancing cash drawers is not just an administrative task—it is a core operational safeguard. When performed consistently and correctly, cash drawer balancing ensures sufficient funds are available, supports uninterrupted service, and helps businesses quickly identify discrepancies.

    Effective cash drawer management also plays a direct role in profitability. Regular reconciliation—ideally at the end of each shift or at least daily—improves accuracy, strengthens accountability, and reduces shrinkage. With a clear process and the right tools, balancing a cash drawer quickly and accurately is a skill any business can master.

    How To Balance A Cash Drawer

    How to Balance a Cash Drawer

    1. Assign One Person to Each Cash Drawer

    Assigning a single employee to each cash drawer is one of the most effective ways to balance a cash drawer accurately and consistently. This approach creates clear accountability and simplifies cash tracking at the end of each shift.

    When only one person is responsible for a drawer, it becomes much easier to identify discrepancies, resolve errors, and prevent loss. Even in high-trust environments, shared drawers increase the likelihood of mistakes and make reconciliation more time-consuming.

    When one employee is assigned to each drawer, cash balancing becomes more accurate and more consistent, helping businesses reduce shrinkage and maintain dependable cash handling practices.

    2. Count Cash at the Beginning of the Day

    Every shift should start with an accurate count of the opening cash balance. Knowing exactly how much cash is in each drawer creates a clear baseline for tracking sales and identifying discrepancies later in the day.

    Maintaining the correct starting amount is important for both efficiency and security. Too little cash can slow transactions and frustrate customers, while excess cash increases exposure to loss. Setting up each drawer with a balanced mix of bills and coins, based on expected transaction volume, helps ensure smoother operations throughout the day.

    3. Deposit Cash Throughout Shifts

    Keeping cash drawers organized during the day makes end-of-shift balancing faster and more accurate. Making regular deposits during slower periods helps prevent drawers from becoming overfilled and maintains a practical mix of bills and coins for transactions.

    These mid-shift check-ins reduce the chance of counting mistakes later and support more consistent cash handling overall. When possible, having a second employee present for interim deposits adds an extra layer of accountability and reinforces best practices for cash management.

    The CD5-1918 Max Series cash drawer by Star Micronics is ideal for high-cash volume environments.
    Star Micronics has a wide range of cash drawers to fit any business environments.

    4. Pull the POS Report for Each Drawer Afterward

    Balancing a cash drawer starts with having the right data. At the end of each shift or business day, pull the POS report associated with each drawer to establish an accurate reference point. This report shows exactly what the system recorded and provides the benchmark for your cash count.

    For best results, complete this step in a quiet, controlled environment. Fewer distractions make it easier to spot discrepancies, verify totals, and ensure the drawer is balanced correctly before closing it out.

    5. Count the Cash from Each Drawer in a Discreet Location

    Cash counting should always be done carefully and away from customer-facing areas. In a secure, private space, count all bills, coins, and receipts, then compare the total against the POS report for that drawer. This controlled environment reduces distractions and helps ensure accuracy.

    If a discrepancy appears, perform a second count before drawing conclusions. Many variances are resolved through a careful recount. Taking the time to verify totals builds confidence in your cash handling process and supports consistent, reliable drawer balancing.

    Browse Star Cash Drawers

    6. Identify and Solve Discrepancies

    When a cash drawer does not balance, start by reviewing the POS data in detail. Most shortages or overages are the result of simple errors, such as incorrect change given or a transaction entered incorrectly, rather than intentional misuse.

    Compare the POS report against receipts, refunds, and cash totals to pinpoint where the variance occurred. If discrepancies happen regularly, it may be a sign that additional training or clearer procedures are needed. For unresolved issues, inspect the cash drawer area and review recent transactions to check for missing receipts or unrecorded sales. Addressing discrepancies promptly helps protect revenue and reinforces strong cash handling habits.

    7. Record Cash Drawer Transactions

    Accurate record keeping is essential to closing out the cash balancing process. Document the starting and ending balances for each drawer, along with totals for cash, cards, and any other payment types. Be sure to note any overages or shortages clearly and consistently.

    Maintaining detailed records supports accurate accounting, helps resolve questions later, and creates a clear audit trail if issues arise. Over time, these records also make it easier to spot patterns, improve procedures, and strengthen overall cash handling accuracy.

    Tools That Make It Easier to Balance a Cash Drawer

    Balancing a cash drawer is faster and more consistent when the right tools are in place. Clear POS reporting, secure cash drawers, and standardized hardware help reduce counting errors and simplify end-of-shift reconciliation.

    Cash drawers designed for frequent opening, secure storage, and smooth operation support better accountability across shifts. When combined with accurate reporting and consistent procedures, the right tools help businesses balance cash drawers more efficiently and with greater confidence.

    Balance Cash Drawers with Ease

    By adhering to these steps and maintaining a consistent approach, businesses can ensure that their cash drawers are balanced quickly and accurately. Cash management efficiency is a skill every business should acquire, as it contributes to the overall smooth operation and profitability.

    The CD5 Max Series cash drawers by Star Micronics set a new standard for secure and reliable cash management in retail and hospitality environments.

    CD5 Max Series Cash Drawers

    Designed for high-cash volume businesses, the CD5 Max Series cash drawers deliver durability, security, and sleek design. With all-steel construction, dual lock mechanisms, and under-till compartments for added organization, these drawers are ideal for grocery stores, cannabis dispensaries, and other busy retail settings. Available in multiple sizes and with dual DK and USB interface options, the CD5 Max Series integrates seamlessly into any POS system.

    Explore More >

    Conquering Omnichannel Order Management with Cloud-Based Technology Solutions ebook.

    Conquering Omnichannel Order Management with Cloud-Based Technology Solutions

    Consumers have spoken! The future of retail and hospitality is omnichannel, cloud-based, and connected. Is your business prepared?

    Download Now

    Looking for secure cash drawers to balance?

    Contact Star Now

    Cash Drawer Balancing FAQs

    How often should you balance a cash drawer?

    Most businesses should balance each cash drawer at the end of every shift. High-volume locations may also benefit from mid-shift checks to catch errors early and reduce end-of-day discrepancies.

    What does it mean to balance a cash drawer?

    To balance a cash drawer means comparing the physical cash in the drawer to the expected total shown in the POS system. When the numbers match, the drawer is balanced. Any difference results in an overage or shortage that must be investigated.

    What is an acceptable cash drawer shortage or overage?

    Acceptable thresholds vary by business, but many retailers allow a small variance such as $1–$5. Consistent discrepancies, even small ones, should be addressed through process review or staff training.

    What causes cash drawers to be out of balance?

    Most issues are caused by simple mistakes, such as incorrect change given, cash sales entered incorrectly, or skipped transactions. Fewer discrepancies occur when one person is assigned per drawer and cash is counted consistently.

    Can POS systems help balance cash drawers more accurately?

    Yes. Modern POS systems generate detailed drawer reports that make it easier to compare expected totals against physical cash. Accurate reporting is essential for identifying where errors may have occurred.

    Is it better to balance cash drawers manually or digitally?

    Both methods work best together. POS reports provide the expected totals, while manual counting confirms the actual cash on hand. Combining the two ensures accuracy and accountability.

    What should you do if a cash drawer does not balance?

    Start with a second count to rule out counting errors. Then review the POS report for voids, refunds, or missed entries. If discrepancies continue, additional training or process adjustments may be needed.

    How can businesses reduce cash drawer discrepancies over time?

    Clear ownership of drawers, consistent counting procedures, regular audits, and proper POS training all help reduce errors. Reliable hardware, secure cash drawers, and accurate reporting tools also play an important role.

    Original article written by Brianna Moriarty and published September 8, 2020.

  • 2026 IT Channel Predictions Are Optimistic

    2026 IT Channel Predictions Are Optimistic

    Star partners in the IT channel are in a strong position going into 2026. What will define success for value-added resellers (VARs), independent software vendors (ISVs), and managed services providers (MSPs) in the IT channel this coming year? Rising IT spend, growth in subscription-based software, and expanding demand for vertical solutions all point to one of the strongest years for the IT channel in a decade. 

    Macro trends are positive. Gartner predicts worldwide IT spending will increase 9.8% from 2025 to reach $6.08 trillion in 2026. The IT services market is also growing, with Grand View Research reporting a CAGR of 9.4% from 2025 to 2026, reaching $2.59 trillion. For IT channel partners, these indicators suggest sustained opportunity rather than short-term recovery.

    Learn More About Star’s Empower Partner Program

    What Is the IT Channel in 2026?

    The IT channel, comprising VARs, ISVs, MSPs, and other technology integrators, looks very different from what it did a decade ago. Today’s IT channel partners do far more than sell hardware. They design, deploy, and support complete technology ecosystems that combine software, integrations, and ongoing services.

    This modern channel model aligns closely with Star Micronics’ hardware portfolio, cloud printing technologies, and partner ecosystem. Reliable, cloud-ready hardware remains foundational to these deployments, especially in retail, restaurant, healthcare, and other multi-location environments.

    In 2026, IT channel organizations continue shifting toward recurring services, cloud-based deployments, and specialized vertical markets. According to the Retail Solutions Providers Association (RSPA) Retail IT Channel KPI Study, VARs and ISVs have rebounded from a flat or worse 2024. About 80% of the POS channel now reports growth, with 9.4% seeing revenue growth of 40% or more. These trends are setting the stage for a strong year ahead.

    Key Predictions for the IT Channel in 2026

    Based on market data and channel performance trends, several themes will define success for IT channel partners in 2026:

    • Continued growth in recurring, service-driven revenue models
    • Increased demand for cloud-ready, multi-location hardware deployments
    • Expansion into regulated and emerging verticals such as healthcare, cannabis, and senior living
    • Greater emphasis on simplifying infrastructure while enabling scale

    Partners that can deliver reliable hardware while reducing operational complexity will be best positioned to capitalize on these shifts.

    Cloud Servers and Multi Location Businesses for the IT channel

    More Insights from the Retail IT Channel KPI Study

    The RSPA’s Retail IT Channel KPI Study took a deep dive into the state of the channel, examining key performance indicators (KPIs) that IT channel partners, including VARs, ISVs, and other solutions providers, use to measure business health. One of the most telling indicators is revenue per employee.

    1. Growing Revenue per Employee

    Among RSPA member VARs and ISVs, 38.1% report $200K in revenue per employee, a long-standing benchmark for a healthy organization across both the POS channel and the broader IT channel. This figure represents a 5.6% increase from 2023 and an 11.8% improvement compared to 2022, signaling stronger operational efficiency among IT channel partners.

    RSPA views this improvement as evidence that IT channel partners are succeeding even as competition from VC-backed providers continues to grow. The study also shows that VARs and ISVs are increasingly effective at pairing high-value services with IT hardware and software. Approximately 55% of respondents report that 10% to 29% of their revenue is recurring from services, while about 6% generate more than 60% of revenue from services.

    Star partners are among the POS channel organizations benefiting from these trends. By combining managed services with hardware bundles such as printing, labeling, kiosks, and cloud-connected POS peripherals, they are well-positioned to meet evolving market demand and sustain long-term growth.

    2. Near Record Profit Margins

    In addition to revenue growth, the POS channel is seeing higher profitability. Only 1.2% of RSPA survey respondents reported a loss, while 64.7% reported profit margins between 20% and 60% or more. These results point to a healthier, more resilient channel overall.

    3. Expansion into New Markets and Niches

    Another key finding from the study is that IT channel partners are expanding beyond traditional retail and restaurant markets. Respondents reported growth in areas such as:

    In addition, many VARs and ISVs are setting their sights on healthcare (14.3%), medical office and senior living (13.1%), and non-profit organizations (11.9%). With broader solution portfolios, including cloud-ready hardware and printing technologies from Star, partners can confidently expand into these verticals.

    Ethnic Grocery Markets
    VARs and ISVs are increasingly moving into new markets, like ethnic grocery stores.

    4. Emerging Opportunities

    When asked about emerging opportunities, IT channel partners consistently pointed to larger customer profiles, expansion into enterprise accounts, and growing demand for specialized, vertical-focused software. Many also cited advancing technology as a key growth driver.

    As end customers seek to operate more efficiently and deliver better experiences, IT channel partners are increasingly positioned as strategic advisors. Simplifying infrastructure while enabling cloud-based, multi-location deployments is becoming a defining competitive advantage.

    What Makes a Star Partnership So Valuable?

    Partnerships enable VARs, ISVs, and MSPs to deliver the products, solutions, and services their markets demand. Star Micronics supports partners with an exceptional breadth of hardware, cloud technologies, and flexible deployment options designed for modern IT channel business models.

    > Star’s Portfolio

    Star Micronics offers one of the industry’s most complete portfolios of POS and labeling hardware, including receipt, label, and multifunction printers, cash drawers, scales, tablet stands, and scanners. This breadth allows VARs and ISVs to build standardized, scalable solutions across retail, restaurant, and emerging vertical markets.

    In addition to hardware, Star provides cloud technologies and services that support modern deployment models:

    • CloudPRNT Next is Star’s next-generation cloud printing technology built into compatible printers. Using MQTT-based communication, it enables fast, reliable, and scalable direct-to-cloud printing for ISVs that choose to manage their own cloud infrastructure.
    • StarIO.Online is Star’s fully managed cloud printing service. It allows ISVs to send print jobs to CloudPRNT-compatible printers through REST APIs while Star hosts and maintains the cloud infrastructure. StarIO.Online also provides real-time printer status visibility and centralized configuration related specifically to cloud printing workflows, helping partners reduce infrastructure complexity and support multi-location deployments more efficiently.
    • Star Micronics Cloud Services (SMCS) includes cloud-based tools and APIs that extend the value of Star hardware. SMCS provides developer-facing APIs that enable ISVs to build their own dashboards or workflows for printer status monitoring and connectivity. It also includes end-user tools such as PromoPRNT and Label Builder, designed to help merchants manage promotional content and customized label designs.

    Together, these options give VARs and ISVs flexibility in how they architect, deploy, and support cloud-enabled printing solutions at scale.

    StarIO.Online is a fully managed cloud printing service by Star Micronics.

    > Vertical-Specific Solutions

    Star supports a wide range of industries, with hardware designed for retail and restaurant environments, as well as for growing sectors such as healthcare, medical offices, senior living, and non-profits. Star’s experienced team provides the industry expertise needed to support partners as they expand into new verticals.

    Explore Star’s Industry-Focused Portfolios

    > Opportunities to Build Recurring Revenue

    VARs, ISVs, and MSPs can package software and services around Star’s technology to build recurring revenue streams. By supporting cloud-first offerings and Software-as-a-Service (SaaS) models, Star makes it easier for partners to create predictable, scalable revenue while reducing long-term support complexity.

    Make the Most of a Great Year for the IT Channel

    In 2026, the IT channel will favor partners who simplify infrastructure while enabling scale. Star Micronics helps VARs and ISVs do exactly that, with cloud-ready POS hardware and a fully managed cloud printing service that removes friction for both partners and their end-user customers.

    Want to learn more about the benefits of a Star partnership?

    Contact Us Today

    FAQs for VARs and ISV Partners

    What trends will matter most for the IT channel in 2026?

    Growth in cloud-based platforms, vertical specialization, and scalable hardware deployments will shape the IT channel in 2026. VARs and ISVs that simplify infrastructure and support multi-location environments will be best positioned to grow.

    Why are VARs and ISVs expanding into new vertical markets?

    Competitive pressure and maturing retail and restaurant markets are driving channel partners to explore healthcare, cannabis, senior living, and specialty retail. These industries demand reliable, purpose-built hardware and cloud-ready printing solutions.

    How does Star Micronics support VARs and ISVs as they scale?

    Star Micronics provides a broad portfolio of POS and labeling hardware, cloud-ready printing technologies, and a partner ecosystem designed to support multi-location deployments without unnecessary complexity.

    What’s the difference between StarIO.Online and Star Micronics Cloud Services?

    StarIO.Online is Star Micronics’ fully managed cloud printing service. Star hosts and maintains the cloud infrastructure, allowing ISVs to send print jobs to CloudPRNT-compatible printers through REST APIs without managing servers or middleware. StarIO.Online also provides built-in printer status visibility and cloud-printing-related configuration through Star’s managed dashboard.

    Star Micronics Cloud Services (SMCS) provides developer-facing APIs that allow ISVs to build their own dashboards and tools for printer status monitoring and related functions within their own platforms. SMCS also includes end-user cloud tools such as PromoPRNT and Label Builder, which are designed for merchant use and are not embedded into ISV platforms.

    Some partners use both: StarIO.Online to offload cloud printing infrastructure, and SMCS APIs to build customized monitoring or workflows on top of Star’s hardware ecosystem.

    Do partners need to use Star’s cloud services to work with Star hardware?

    No. Partners can choose the architecture that fits their business. ISVs may manage their own cloud infrastructure using CloudPRNT Next or opt for StarIO.Online, if they prefer a fully managed cloud printing service hosted by Star.

  • Airport Food Label Printers: How to Improve Safety, Speed, and Compliance

    Airport Food Label Printers: How to Improve Safety, Speed, and Compliance

    Airports depend on clear, accurate labeling to keep food safe, compliant, and fast-moving. Learn how modern airport food label printers support rotation, grab-and-go, allergen, and traceability workflows across terminal restaurants, QSRs, and retail operators.

    What Is an Airport Food Label Printer?

    An airport food label printer is any reliable label printer used within airport restaurants, QSRs, lounges, and grab-and-go retailers to produce rotation labels, allergen and nutritional labels, traceability labels, and barcode/QR labels. While not a specialized hardware category, these printers must support high-volume workflows, fast labeling, multiple media types, and strong connectivity options to meet the speed, safety, and compliance requirements of airport foodservice environments.

    Explore Star’s Airport Solutions

    The Rising Demand for Food Labeling in Airports

    Several trends are driving the growing need for reliable airport food labeling solutions. Passenger volume continues to rise, with FAA data showing U.S. airports surpassing pre-pandemic levels and reaching 1.1 billion travelers in 2024. As dwell times increase, so does demand for meals, snacks, and grab-and-go options across airport terminals and lounges.

    With this expansion comes a higher standard for freshness, safety, and transparency. Airport foodservice providers must label items clearly to meet consumer expectations, support accurate allergen disclosures, and comply with regulations such as the FDA’s Food Safety Modernization Act (FSMA). Many airports also maintain their own elevated safety and traceability standards to protect travelers and manage brand reputation.

    Airport food label printers are also essential tools for fast casual and QSR environments where orders come in through kiosks or mobile devices. Clear, accurate labels keep kitchens organized, speed up prep, and reduce errors—especially when menu items or ingredients change frequently. A reliable airport food label printer becomes critical for both food safety and operational speed.

    Key Label Types Used in Airport Restaurants & Grab-and-Go

    Operators must configure airport food label printers for different purposes so that they clearly communicate vital information. Key airport food label types include: 

    • Allergen Labels: These labels protect travelers with dietary restrictions and are required in many regions. They are essential for prepackaged items. 
    • Freshness/Rotation Labels: Staff can easily apply freshness labels even when preparing foods at peak volume. The timestamp on the label ensures food safety and helps to minimize food waste. 
    • Grab-and-Go Labels: Labels ensure consumers have vital information about prepackaged prepared foods like sandwiches, salads, and packaged meals. Labels can include ingredient lists, timestamps, and allergen information. Grab-and-go labels also communicate the restaurant’s brand. 
    • Nutritional Labels: These labels allow airports and their food vendors to comply with related laws in the countries where they operate. Consumers also expect nutrition labels to help them make informed food choices.  
    • Traceability Labels: Data on airport food labeling allows staff to track preparation time, batch number, and information from food prep processes. These labels are critical for multi-vendor terminals and lounge catering teams to ensure consumers receive the right orders.
    • Barcode/QR Labels: Barcodes and QR codes allow operators to automate inventory tracking, food prep progress, and update digital systems. These labels are vital to large food services with centralized kitchens.

    Read our blog, “Food Label Compliance and Traceability in QSR and Grab-and-Go Operations” >

    Star Micronics Has The Multifunction Printers Perfect For Industries That Need Versatility And User Friendliness
    The mC-Label2 multifunction label printer is ideal for airport environments.

    What Airports Need in a High-Performance Food Label Printer

    Because a range of airport food label printing is necessary to optimize food service safety, accuracy, and service, operators must choose an airport food label printer with these key features: 

    1. Versatile Media Compatibility

    Airport food label printers should create all common label types. The ability for one model to print sustainable linerless, sticky linerless, die-cut, and continuous labels reduces the food service operation’s IT equipment footprint and SKU count. 

    2. Fast, Reliable Throughput

    High-volume airport terminals can’t tolerate lag or downtime. Airport food label printers with fast printing speeds keep lines moving, even during rush periods. 

    3. Compact, Durable Hardware

    Airport food label printers with space-saving designs allow staff to use them where there’s limited counter space. Compact printers benefit QSRs and lounges and can easily integrate with kiosks. Airports shouldn’t trade compact design for durability, however. Printers must meet size and configuration requirements in addition to delivering top performance during non-stop daily use. 

    4. Easy Connectivity

    Airport networks vary, and staff may need printers in a variety of locations. Airport food label printers must support a range of connectivity options, including Ethernet, Wi-Fi, USB-C, and Bluetooth. 

    5. Centralized Management

    Airports rely on consistent oversight across multiple vendors, kiosks, and foodservice stations. Airport food label printers should support centralized monitoring and management to ensure consistency and control.

    How Star Micronics Supports Airport Food Labeling

    Star Micronics provides a full suite of airport food labeling solutions designed for speed, safety, and operational consistency. Star printers support all common media types used in airport foodservice, including linerless, die-cut, and continuous labels. They also handle sticky linerless labels ideal for grab-and-go packaging, as well as labels for freshness rotation, allergens, nutrition, and traceability. Multiple connectivity options ensure printers can be deployed wherever airport teams need them.

    Star also supports airport food labeling workflows with essential cloud and device management services:

    • CloudPRNT Next enables direct-to-server, enterprise-level cloud printing for labeling workflows across airport operations.
    • StarIO.Online provides a fully managed cloud printing service for ISVs that want Star to host the printing infrastructure, eliminating the need for local servers or middleware.
    • Star Micronics Cloud Services offers remote monitoring, device status visibility, and configuration tools, allowing IT teams to oversee printers across terminals without on-site intervention.

    Together, these services give airports flexible ways to standardize printing, reduce maintenance, and support large-scale foodservice operations from a central point of control.

    Recommended Airport Food Label Printers

    Printer Model Connectivity Label Support Best For
    mC-Label3 Ethernet, Wi-Fi, Bluetooth, USB-C Linerless, Die-Cut, Continuous Multi-station labeling, high-volume terminals
    mC-Label2 Ethernet, Wi-Fi, Bluetooth, USB-C Linerless, Die-Cut, Continuous Compact prep stations, lounges, barcoding
    TSP143IV SK X4 Ethernet, Wi-Fi, USB-C, Bluetooth Sticky Linerless Labels Grab-and-go labeling, takeout, packaging

    mC-Label2 Multifunction Printer

    The mC-Label2 packs powerful features into a compact, front-loading design, including 300 dpi resolution, support for linerless, die-cut, receipt, and continuous media, and connectivity options like USB-C, LAN, WLAN, Bluetooth, and Apple MFi-certified pairing (X4 models only).

    Explore the mC-Label2 >

    The mC-Label2 multifunction label printer by Star Micronics.
    The mC-Label3 multifunction label and receipt printer from Star Micronics.

    mC-Label3 Multifunction Printer

    The Star Micronics mC-Label3 is a versatile multifunction printer that prints a wide range of labels and receipts, including both permanent and repositionable sticky linerless. It features cloud connectivity and innovative technologies like SteadyLAN and TetherLAN for enhanced printing convenience.

    Discover the mC-Label3 >

    TSP143IV SK Sticky Label Printer

    The TSP143IV SK by Star Micronics sets a new standard for compact, eco-friendly thermal linerless label printing, offering advanced connectivity options like Wi-Fi and AOA, and efficient, residue-free labels for diverse business needs.

    Find out more >

    TSP143IV SK Thermal Linerless Sticky Label Printer by Star Micronics.

    Reliable Labeling Keeps Airport Operations Moving

    As airport traffic and the demand for food service in airports grow, operations will see more demand for prepackaged and restaurant foods for hungry travelers. However, with this increased demand, airports will also need to find ways to stay organized, operate efficiently, serve accurate orders, and comply with food safety and transparency laws. 

    Operations need highly reliable, high-speed airport food label printing solutions for the full range of labeling needs, from sustainable linerless labels for QSR and lounge orders to sticky labels for nutrition information and branding. Airports also need printing services for centralized management across multiple terminals and cloud-based oversight for auditing and traceability. 

    Star Micronics’ printer line delivers the versatility and performance airports require. Star also offers services, including CloudPRNT Next and StarIO.Online, to streamline label printing management and even versatile label media like Star Blue Eco.

    Why the Right Airport Food Label Printer Matters

    Airport foodservice operations move fast, and consistent food label compliance is essential for keeping travelers safe and maintaining smooth workflows. The right airport food label printer supports freshness and rotation labeling, allergen visibility, grab-and-go packaging, and traceability across every terminal.

    With versatile media support, reliable throughput, and centralized cloud management, modern label printers help airport operators reduce errors, meet regulatory requirements, and keep high-volume service running without interruption.

    How VARs and ISVs Can Maximize ROI with Advanced Kiosk Printing Technology ebook by Star Micronics.

    How VARs and ISVs Can Maximize ROI with Advanced Kiosk Printing Technology

    This ebook reveals how ISVs and VARs can harness the transformative potential of kiosk printing technology to maximize ROI for both their clients and their own businesses.

    Get Yours Now

    Frequently Asked Questions (FAQ)

    What is an airport food label printer?

    An airport food label printer is any label printer capable of producing rotation, allergen, nutrition, grab-and-go, and traceability labels in fast-paced airport foodservice environments. It does not need to be a specialized device — it simply needs to meet airport requirements for speed, durability, and media flexibility.

    Why do airports need specialized labeling workflows?

    Airports operate at high volume with strict food safety, traceability, and allergen-compliance requirements. Consistent labeling helps maintain freshness, reduce waste, support transparency, and ensure operational accuracy across multiple vendors and terminals.

    Can one label printer support multiple airport food label types?

    Yes. Star printers like the mC-Label3 and mC-Label2 are designed to handle a wide range of media types — including linerless, die-cut, and continuous labels — giving operators the versatility to support different labeling needs across the airport. Each printer is loaded with the label type needed for its station, and operators can easily dedicate identical models to different tasks to simplify training, reduce SKUs, and maintain consistent workflows. Software integration determines which label formats and layouts can be produced.

    Do airport food label printers need Wi-Fi to operate?

    No. While Wi-Fi is common in airport environments, Star printers also support Ethernet, Bluetooth, and USB-C. This ensures reliable operation even in congested wireless environments.

    Are linerless labels suitable for airport foodservice?

    Yes. Linerless labels are widely used in airports because they reduce waste, offer flexible sizing, and work well for grab-and-go items, rotation labeling, and order accuracy. Sticky linerless labels are especially useful for sealing to-go packaging.

    What is the best type of printer for grab-and-go airport items?

    Sticky linerless-capable printers like the TSP143IV SK X4 and media-flexible models like the multifunction mC-Label3 are ideal for grab-and-go packaging, nutritional labels, and branding stickers due to their speed, adhesion options, and compact footprint.

    Learn more about Star’s label printer lineup and get the right solution for airport restaurants and grab-and-go operations:

    Contact Sales