A space-saving, cloud-connected printer that supports linerless, die-cut, and receipt media, perfect for retail, cannabis, pharmacy, jewelers, and more.
Somerset, NJ – July 23, 2025 – Star Micronics, a global leader in point-of-sale (POS) and labeling solutions, is pleased to announce the launch of the mC-Label2, a 2-inch multifunction printer built for sharp, small-format labeling in space-constrained environments. Designed for retailers, QSRs, dispensaries, and more, the mC-Label2 combines high-resolution 300 dpi printing, front-loading design, and multi-media compatibility into one sleek device.
With a compact footprint and front-exit paper path, the mC-Label2 can be installed under shelves or flush against walls, making it ideal for locations where space is at a premium. Businesses can choose between two models: an all-media version that supports linerless, die-cut, continuous labels and receipts, or an LBL model dedicated to die-cut label and receipt printing.
Key Features of the mC-Label2 include:
300 dpi Resolution: Crisp, detailed text, barcodes, and logos, even on small labels.
Front-Loading, Front-Exit Design: Ideal for tight spaces, such as counters and shelves. Devices can even be mounted on top of the printer for added versatility.
Two Model Options: • All Media Model – Supports linerless, die-cut, continuous labels, and receipts • LBL Model – Optimized for die-cut labels and receipts only
Flexible Connectivity Options: The X4 models feature USB, LAN, WLAN, and MFi-certified Bluetooth for full wireless and wired connectivity, while the Ci models offer a streamlined, wired-only configuration with USB-C, LAN, and USB-A ports.
Cloud & App Support: Compatible with CloudPRNT Next, StarIO.Online, and Star’s Label Builder app for template-based label creation and One Touch Label printing.
Like the mC-Label3, the mC-Label2 is part of Star’s growing lineup of multimedia printers designed to simplify operations across retail and hospitality. It’s built on the same developer-friendly platform, with native SDKs for iOS, macOS, Android, Linux, and Windows, and supports Star’s incredibly easy BLE-assisted wireless setup.
“The mC-Label2 brings the power of our labeling technology into an even smaller footprint. With 300 dpi resolution, support for multiple media types, and all communication interfaces, this printer meets the super precision needs of our customers without taking up valuable counter space.”
Jon Levin, Director of Product Management at Star Micronics America
Star Micronics, a world leader in point-of-sale (POS), has designated a portfolio of printing, secure cash management, self-service, and customer engagement solutions for any retail or hospitality establishment. Embracing the mPOS wave, Star’s SDKs allow developers to utilize Star printers in tandem with Android™, iOS, iPad®, and iPhone® devices to generate receipts, labels, Chit, and tickets. Star Micronics is always leading and always innovating, creating cloud-based printing solutions, including CloudPRNT Next and Star Cloud Services, with AOA support and MFi connectivity. Star also has a wealth of peripherals, including 2D barcode scanners, scales, tablet display stands, and more. Visit starmicronics.com or follow us on Facebook, X, YouTube, or LinkedIn to learn more.
RSPA Members can see and demo Star printers, cash drawers, BPA/BPS-free Prop 65-compliant paper and labels, and cloud solutions in Booth 411 at RetailNOW 2025.
Las Vegas, NV – July 17, 2025 –Star Micronics, a trailblazer in point of sale (POS), cloud printing, and retail technology solutions, is excited to announce participation in RetailNOW 2025, the annual Retail Solutions Provider Association (RSPA) trade show, education conference, and networking event. RetailNOW will take place from July 27 to 29, 2025, at Caesars Palace in Las Vegas, and attendees can meet with the Star team in Booth 411.
Star will demonstrate how independent software vendors (ISVs), value-added resellers (VARs), and other solutions providers can grow their businesses by adding Star products and services to their portfolio. At RetailNOW, Star will highlight its retail and hospitality solutions, including:
The mC-Label2 Multifunction Printer: This front-loading, 2-inch label printer is designed for compact stations, delivering ultra-sharp 300 DPI resolution in a wide range of print widths. It prints traditional and linerless labels, tags, die-cut labels, and receipts, all from one device. The mC-Label2 X4 models feature all four connectivity ports (USB, LAN, Bluetooth, and Wi-Fi) in a single interface, providing maximum flexibility. Like the popular mC-Label3 multimedia printer, it features the One Touch Label function that streamlines workflows.
The TSP143IV X4 and SK X4 Series: This line of advanced thermal printers features all four modern interfaces, effortless Wi-Fi connectivity, and support for linerless labels (SK X4 model). These printers are perfect for online ordering, labeling, and POS environments and redefine efficiency and scalability.
StarIO.Online: StarIO.Online is a fully managed cloud printing service that gives businesses and ISVs the ability to monitor and manage their entire fleet of Star printers from a single dashboard—no servers or custom infrastructure required. With real-time device monitoring, remote updates, and multi-location visibility, it’s the simplest way to bring Star printers into a cloud-first ecosystem.
New CD5 Max Series Cash Drawers: As the highest-tier model in Star’s cash drawer lineup, the CD5 Max Series sets a new standard for secure, heavy-duty cash management. Designed for cash-heavy environments, these drawers combine rugged durability with flexible configurations, like dual printer-driven and USB connectivity options. Backed by Star’s five-year warranty and full range of accessories, the CD5 Max helps position Star as the new leader in modern cash drawer solutions for retail and hospitality.
Star Blue Receipt Paper and Label Rolls: Solutions providers can meet the demand for eco-friendly, BPA/BPS-free, and Prop 65-compliant receipt paper and labels with Star Blue Eco. It’s one of the products in Star’s full line of consumables designed for optimal performance and compatibility with Star printers.
Star Micronics is a long-time RetailNOW sponsor and an RSPA vendor member, committed to the success of its channel partners. Technology and solutions providers attending RetailNOW 2025 are encouraged to schedule private demos with Star representatives to get a closer look at these cutting-edge solutions.
Star Micronics, a world leader in point-of-sale (POS), has designated a portfolio of printing, labeling, secure cash management, and customer engagement solutions for any retail or hospitality establishment. Embracing the mPOS wave, Star’s SDKs allow developers to utilize Star printers with Android™, iOS, iPad®, and iPhone® devices to generate receipts, labels, Chit, and tickets. Star Micronics is always leading and always innovating, creating cloud-based printing solutions, including CloudPRNT and Star Cloud Services, with AOA support and MFi connectivity. Star also has a wealth of peripherals, including 2D barcode scanners, scales, tablet display stands, and more. Visit starmicronics.com or follow us on Facebook, Instagram, X, YouTube, or LinkedIn to learn more.
One of Star Micronics’ most impactful objectives is to provide customers with products and services that meet their needs today and anticipate the tech trends of tomorrow. We listen to stakeholders, explore options, and develop with the overarching goal of making businesses more efficient. This is Star’s spirit of “always leading, always innovating.”
Based on feedback from our customers and partners, and maintaining our position at the forefront of the industry, we’ve identified several tech trends gaining momentum as we head into the second half of 2025. I’m sharing this information to help our partners prepare to meet growing demand and to assist our customers in staying on track toward reaching their business goals.
Take these five tech trends into account to finish 2025 strong and set the stage for a successful 2026:
1. Migration to Cloud Printing in Retail & Hospitality Systems
This year’s tech trends align with the rapid shift toward cloud-first, host device-agnostic ecosystems. Point of sale (POS) software and backend platforms are increasingly cloud-based, driving demand for cloud-managed printing and peripheral solutions.
To support our customers, we are launching a new, fully managed cloud printing solution. StarIO.Online eliminates the need for local infrastructure. Businesses can host their print jobs on secure Star servers, monitor their devices remotely, and manage updates from a single dashboard. Managing printing in the cloud complements businesses’ increasingly cloud-based computing environments with streamlined workflows and increased efficiency.
2. Rising Demand for Multi-Function Printers & Modular Hardware
Tech trends reflect businesses’ desire to simplify device fleets and reduce complexity by upgrading to single devices that can support multiple use cases. Printers are now available that do it all, from printing receipts and chits to sticky and die-cut labels. A single device allows businesses to optimize space, control costs, and increase flexibility, which has particular benefits in QSR, fast casual, and retail environments. We’ve designed our mC-Label series printers to meet this demand and give businesses the flexibility to easily build multifunction printers into their workflows.
In addition, today, even small printers come with all interfaces in one device. The printer can now be tethered to a USB or Ethernet connection, be connected wirelessly through Bluetooth or Wi-Fi, or be connected to a local or cloud based network, all with the same printer. What’s better than making the right choice? Not having to choose at all.
3. Growing Focus on Sustainable Printing & Compliant Media
Sustainability is no longer optional — customers expect it. There’s rising demand for linerless labeling to reduce waste and Prop 65-compliant paper in response to evolving state and regional regulations. Prop 65 in California mandates warnings if products contain harmful chemicals, such as BPA/BPS, which are found in traditional printer paper. Although it’s now the law in California, other legislatures are likely to follow suit. Along with transitioning to sustainable printing to help protect the environment, compliance is driving a shift in how businesses select print media, partners, and hardware.
Solution providers want more than discounts. They want programs that support joint marketing, loyalty incentives, and true collaboration. The partner ecosystem is evolving beyond pure pricing to strategic partnerships that help both sides grow.
To support our channel partners, Star is reimagining its Empower Program to accommodate the business models of our reseller and ISV partners. We’re introducing a loyalty program that rewards our partners with marketing funds to help them grow their businesses. Our updated program will support trade show attendance, help create customized campaigns, and deliver content that meets our partners’ go-to-market strategies.
5. Transition to More Agile, Scalable Distribution
While businesses plan to update printing technology to enhance operations, channel dynamics are more critical than ever. With last-minute deployments, multi-location rollouts, and complex integration timelines, distributors and vendors that can deliver speed, flexibility, and stock availability have a significant competitive edge. Star is uniquely positioned to offer our products through the largest, most innovative, and efficient distribution channel.
Don’t Pass By This Opportunity
For many business leaders, summer is the time for a break from the day-to-day. But it’s also a great time to take stock and course correct, if necessary, to keep your business moving in the right direction. Businesses have the opportunity to increase efficiency with cloud printing, operate more cost-effectively with multi-function printers, and operate more sustainably with eco-friendly paper and linerless labels. Star channel partners (and potential partners) can meet that demand by providing products from Star’s portfolio and collaborating more closely with us to market their businesses.
Join us in always leading, always innovating in 2025 and beyond.
Written by Christophe Naasz, Director of Business Development at Star Micronics America.
A dual interface cash drawer may not get much attention in point-of-sale conversations, but it plays a critical role in how payments flow, especially in today’s hybrid retail and hospitality environments. As businesses juggle fixed terminals, mobile tablets, kiosks, and mixed setups across locations, managing hardware compatibility has become increasingly difficult.
Too often, cash drawers are treated as one-size-fits-all, only to cause problems when the connection type doesn’t match the printer or POS terminal. This leads to delays during installation, extra support calls, and wasted time troubleshooting.
That’s why more ISVs, VARs, and end users are turning to dual interface cash drawers. By supporting both USB and printer-driven connections in one model, they eliminate guesswork and simplify deployment, no matter how your customers run their point of sale.
In most POS systems, the cash drawer connects either to the receipt printer or directly to the POS terminal via USB. Each setup has its benefits, but when your drawer only supports one option, it limits where and how it can be used. This creates challenges for VARs, ISVs, and end users who manage a variety of environments.
It also creates limitations down the line. If a business wants to upgrade its POS system—moving from fixed terminals to tablets, adding kiosks, or switching printer brands—those single-interface drawers may no longer work with the new setup. That means more hardware to replace, more installation friction, and fewer options for scaling efficiently.
A single-interface drawer can mean:
Compatibility issues
Extra SKUs to manage
Delays during install
More field support tickets
Less flexibility for future hardware upgrades
To solve this, Star Micronics created a smarter approach.
What Is a Dual Interface Cash Drawer?
A dual interface cash drawer supports both USB and printer-driven (DK port) connections in a single model. This means the same drawer can connect directly to a printer or plug into the POS terminal itself, giving you more options and fewer complications.
Instead of choosing between USB or DK models, you get both. This helps reduce inventory confusion, ensures a smoother installation process, and gives your customers flexibility if their setup evolves.
Star’s CD5 Max Series offers this level of versatility out of the box.
Who Benefits from Dual Interface Connectivity
1. VARs and Installers
A dual interface cash drawer means fewer models to stock and less time troubleshooting compatibility in the field. The drawer will work whether the customer uses a printer, a USB-connected touchscreen, or both.
2. ISVs
Software developers can build solutions that work across more environments, knowing the drawer will connect through whichever method the end user prefers. That makes onboarding and deployment smoother.
3. Retailers and QSRs
Enterprise-level or growing businesses often run a mix of hardware setups across locations. A dual interface drawer allows them to standardize on a single model that works everywhere, whether at the counter, in the kitchen, or at a self-checkout kiosk.
4. Mobile POS and Kiosk Applications
Many self-service stations and mPOS setups do not use receipt printers at all. USB becomes essential. With a dual interface drawer, you can still use the same hardware, regardless of the station design.
The CD5 Max Series is Built for Flexibility
Star’s CD5 Max Series is a rugged, reliable cash drawer designed for modern retail. It offers:
Dual USB and printer-driven connectivity
All-steel construction for high-volume environments
Multiple size options for tight counters or large setups
Support for Star, Epson, Bixolon, NCR, Oracle, and other major brands
Simplify Cash Handling with the Right Connectivity
The more flexible your hardware, the more adaptable your business becomes. A dual interface cash drawer is a small shift that delivers big value. It cuts down on support issues, reduces install time, and keeps your POS system ready for whatever setup comes next.
If you are looking for a cash drawer that fits every connection, every environment, and every POS strategy, the CD5 Max Series is your answer.
6 Industry Trends Affecting POS VARs and How to Handle Them
Explore the shifts and challenges reshaping the landscape for POS Value-Added Resellers (VARs), offering actionable strategies for staying competitive.
When orders pile up and customers are waiting, restaurants and retailers can’t afford wasted time. Every second counts, especially when label printer downtime threatens to derail the entire workflow. The right label printer can help with order accuracy, speed, and customer satisfaction. But without smart, proactive label printer maintenance, even the best devices can fail mid-shift, delaying orders, frustrating staff, and risking customer trust.
Unfortunately, traditional label printers offer little warning before they fail. Maintenance procedures are often buried in technical manuals, and staff members may not know what to do when a problem arises. The result? Unplanned downtime, lost revenue, and missed opportunities.
There’s a smarter way forward. Maintenance tools built into today’s best label printers help operators stay proactive, avoid surprises, and keep their operations running smoothly.
Why Label Printer Downtime Hurts QSR and Retail Operations
Label printer downtime hits hardest when your team needs it most. During rush periods, a single stalled device can trigger a ripple effect: delayed tickets, packing errors, and frustrated customers.
When a label printer fails, the order accuracy chain breaks. Bags leave without tamper-evident seals. Orders get misrouted or repacked. Allergen and ingredient labels may be skipped, creating food safety risks and compliance issues. For QSRs and retailers, that means chargebacks, reputation damage, and slower service when speed matters most.
Label printer downtime doesn’t just slow things down; it disrupts trust and hurts the bottom line.
The Hidden Gaps in Label Printer Maintenance & Why They Happen
Too often, label printer maintenance is an afterthought. There’s no real warning before issues arise, and no clear process for routine upkeep. Most teams only respond once something breaks, and by then, it’s too late.
Without maintenance alerts or built-in guidance, staff may not know a part is worn or how to fix it. Manuals are buried, IT is busy, and backup printers aren’t always available. That leaves teams scrambling to recover.
These gaps create recurring pain points:
Lost productivity during peak times
Wasted materials from failed prints
Packaging errors that impact customer satisfaction
Avoidable damage to brand trust
Without a proactive maintenance system, even the best labeling strategy can fall short.
Meet the mC-Label Series: Smarter Label Printer Maintenance, Built In
When it comes to avoiding label printer downtime, the best defense is a device that knows how to take care of itself. That’s why Star Micronics designed the mC-Label multifunction printer series with proactive maintenance tools that keep QSR and retail workflows moving without disruption.
1. Maintenance Alerts
Real-time notifications let staff know exactly when printer maintenance is due before it becomes a problem.
2. Auto-Printed QR Codes
The printer prints a QR code that links directly to simple, step-by-step instructions. No manuals needed.
3. Tool-Free Maintenance
Downtime often starts with small issues, like adhesive buildup or worn components. That’s why Star mC-Label printers are designed with tool-free maintenance in mind.
Color-coded parts, including the cutter and platen, are easy to identify, remove, clean, and reinstall without any tools. No technician is required. Your team can handle routine maintenance on the spot without waiting for IT or scheduling a service call. That means less downtime, fewer disruptions, and a label printer that’s always ready to go.
For the mC-Label2 and mC-Label3 multifunction label printers, routine cutter cleaning is simple. If adhesive begins to accumulate on the cutter blade, use the adhesive side of a separate label or linerless label and gently tap it against the blade. This helps remove gum and debris before buildup affects cutting performance.
When components eventually wear over time, Star offers replacement cutter and platen sets so you can restore performance quickly without replacing the entire printer. Fast, user-level maintenance keeps labeling workflows running smoothly, even in high-volume environments.
4. Built for the Front and Back of House
Whether you’re sealing to-go bags, labeling food items, or printing ingredient info, the mC-Label series prints die-cut and linerless labels (with all adhesive strengths) plus receipts, helping you maintain speed, accuracy, and peace of mind.
mC-Label2 Multifunction Printer
The mC-Label2 packs powerful features into a compact, front-loading design, including 300 dpi resolution, support for linerless, die-cut, receipt, and continuous media, and connectivity options like USB-C, LAN, WLAN, Bluetooth, and Apple MFi-certified pairing (X4 models only).
The Star Micronics mC-Label3 is a versatile multimedia printer that prints a wide range of labels and receipts, including both permanent and repositionable sticky linerless. It features cloud connectivity and innovative technologies like SteadyLAN and TetherLAN for enhanced printing convenience.
In today’s high-volume, high-expectation environment, printer downtime is a problem you can’t afford.
Smart maintenance tools like those built into the mC-Label series give operators the confidence that their labeling workflow won’t be derailed by preventable issues. Proactive alerts, guided instructions, and simple part handling turn maintenance from a challenge into an opportunity to keep operations running at their best.
Smarter maintenance enables smarter labeling—and smarter labeling helps QSRs and retailers deliver the speed, accuracy, and trust their customers expect.
Beyond the Label: Elevating Brand Connection and Loyalty
“Beyond the Label” offers insights into innovative labeling techniques that help retailers and restaurateurs captivate and connect with their audience more effectively.
It’s 2025, and if your restaurant hasn’t embraced mobile ordering apps, you’re already behind.
Consumer habits have shifted, and digital convenience now drives dining decisions. From quick-service chains to neighborhood cafés, the restaurants adopting mobile and online ordering systems aren’t just staying afloat—they’re scaling faster than ever.
Whether you run a fast casual, QSR, or full-service operation, implementing a mobile ordering solution is no longer optional. It’s a must-have for improving efficiency, boosting ticket size, and meeting customer expectations in an increasingly on-demand world.
Need proof?
60% of Americans order food online at least once a week, highlighting the shift towards digital convenience.
57% of U.S. consumers prefer ordering takeout or delivery over dining in, emphasizing the growing demand for off-premise dining options.
Mobile ordering isn’t just convenient—it’s a growth engine for your business. And with the right tools, integrating a mobile app can be fast, seamless, and a win for both your front- and back-of-house operations.
Read on to explore the key benefits of mobile ordering apps, how to integrate them into your restaurant without disruption, and what to look for in a modern app provider.
5 Benefits of a Mobile Ordering App for Restaurants
Here’s how a restaurant mobile ordering system helps you stay competitive and profitable:
1. Meet Customers Where They Are
Today’s guests are mobile-first. Nearly half of QSR customers prefer to skip the counter altogether. A mobile app empowers them to order online from anywhere—home, the car, curbside, or even in-store.
2. Deliver a Frictionless Experience
A good mobile ordering app presents your menu visually and intuitively. When done right, it’s easier and faster than ordering in person—and can leave a better impression.
3. Gain Actionable Sales Insights
Mobile ordering unlocks powerful data. Track bestsellers, understand peak hours, test pricing strategies, and spot upsell opportunities. Better decisions, better margins.
Mobile apps reduce wait times and errors. Online orders are placed more clearly and processed faster, giving your staff more time to focus on prep and service.
How to Integrate a Mobile App Without Disrupting Operations
Getting started with a mobile ordering app can feel overwhelming—but it doesn’t have to be. With a little planning and the right partners, you can launch quickly and integrate seamlessly into your existing restaurant systems.
Step 1: Choose the Right Mobile App Provider
Look for a provider that understands foodservice—not just tech. Key features to prioritize include:
Easy menu management
POS system compatibility
Real-time order tracking
Loyalty and upsell tools
Responsive customer support
Not sure where to start? Many POS platforms now offer built-in mobile ordering features, or you can explore third-party apps built specifically for QSRs and fast casual concepts.
Step 2: Map Out Your Workflow
Before launching, review how your current orders flow through the restaurant:
Where will mobile orders appear?
How will they reach the kitchen?
Who will be responsible for fulfillment?
Laying this out in advance ensures your new system works with—not against—your existing team and tools.
Step 3: Bridge the Tech With Your Kitchen
Mobile orders need to land in the kitchen fast, clearly, and without extra steps. That’s where Star’s CloudPRNT® and CloudPRNT Next technologies come in. They route online and app orders directly to your kitchen printer—no tablets, no copying and pasting, no missed tickets.
For legacy kitchens, the SP742 impact printer remains a top choice. However, for modern kitchens with proper heat management, thermal printers like the mC-Print3 receipt printer are now a reliable, quieter, and more compact, connected alternative. The mC-Print3 features a sleek design, flexible connectivity (USB, Ethernet, Bluetooth, and CloudPRNT Next), and fits beautifully into tight counter setups.
mC-Print3 Receipt Printer
The Star Micronics mC-Print3 combines high-speed printing with advanced connectivity options like Ultra-C and CloudPRNT Next. Its Ultra-C USB-C port provides seamless power and data transfer with any device, while CloudPRNT Next offers enhanced remote printing using the MQTT protocol, ideal for modern POS environments.
As mobile and online food ordering continues to grow, so does the need for clean, professional packaging. That’s where linerless labels come in.
These labels stick securely to bags and containers without wasteful silicone backing, making them faster to apply and more sustainable. With more labels per roll, fewer roll changes, and options for repositionable (leaving zero residue) or tamper-evident, stronger adhesive, linerless labels are ideal for:
Mobile order pickups
Curbside delivery
Takeout packaging
Pre-packaged foods and beverages
Pair linerless media with dedicated linerless label printers like the mC-Label3 and TSP143IV SK, and your staff can label orders quickly and cleanly—no tape or handwritten notes required. It’s the best labeling solution for fast-paced, off-premise dining.
In the latest episode of the Rising Stars Podcast, host Kate Orara is joined by Paul Leduc, CEO of Globe POS Systems, for an insightful discussion on the importance of extended warranties in the POS industry. In “Avoid POS Downtime: Why Your Business Needs an Extended Warranty,” Paul shares his expertise on how businesses can safeguard their POS investments and minimize costly disruptions.
Paul breaks down the most common hardware failures, the true cost of downtime, and how extended warranties help businesses stay operational while reducing unexpected repair expenses. He also discusses how Globe POS partners with Star Micronics to offer seamless warranty solutions that keep retail and hospitality businesses running smoothly.
From reducing downtime to ensuring long-term cost savings, this episode is packed with actionable advice for business owners, ISVs, and resellers looking to perfect their POS system reliability. Whether you run a small retail shop or a multi-location restaurant, Paul’s insights will help you understand how to make the smartest investment in POS hardware protection.
Protect your business from costly repairs
Maximize POS uptime and efficiency
Gain peace of mind with long-term hardware coverage
Immerse yourself in the world of point-of-sale (POS) with the Rising Stars Podcast by Star Micronics, hosted by industry pro, Kate Orara. Twice a month, we explore the fascinating journeys of innovators and businesses navigating the challenges of POS technology’s rapid pace.
In every episode, Kate Orara, Star Micronics’ Partner Development Manager, discusses emerging retail technology trends and strategies with global industry giants. She’s spent her entire career meeting all the right people, and now listeners everywhere can benefit from this vast network of channel gurus.
Always leading and always innovating, Star Micronics, a pioneer in POS and customer experience technology for over 60 years, welcomes you to join us in shaping a brighter future in the retail, hospitality, and cannabis industries.
Kate Orara: Hey there, retail tech enthusiasts! Welcome to the Rising Stars Podcast, your go-to for all things retail tech and point of sale. I’m Kate Orara, Partner Development Manager at Star Micronics, and I’m excited to guide you through this journey. Here, we dive into the latest innovations shaping the retail, hospitality, and cannabis industries. So whether you’re a techie or a business owner, this is your backstage pass to insider knowledge. Join me and the Star Micronics team as we innovate and rise together.
Welcome back to another episode of Rising Stars Podcast! I’m your host, Kate Orara, and I’m really excited for today’s discussion. I have a good friend and industry partner with me—Paul Leduc, CEO of Globe POS. Paul, how are you?
Paul Leduc: I’m great! How are you? Nice to see you again.
Kate Orara: Good to see you too! I’m super excited for today’s conversation. We had a call a couple of weeks ago that really inspired this topic, and I knew we had to bring it to the podcast. We’re talking about something near and dear to my heart—extended service warranties. I have experience in the services industry, working in warranty and non-warranty repair, so I know firsthand how important this topic is.
But before we dive in, I’d love for you to introduce yourself to our listeners. Tell us a little about your experience in the channel and about Globe POS.
Paul Leduc: Sure! I’ve been in the industry for a long time. I started in a software company as a dealer rep across North America, working with a variety of VARs of different sizes and focuses. Before that, I owned a grocery store, so I understand the retail environment firsthand. Over the years, I worked with different dealerships across different states and provinces. About 15 years ago, I decided to acquire Globe POS Systems because I wanted something stable and closer to home while staying active in the industry.
To stay connected, I’ve remained involved in the RSPA (Retail Solutions Providers Association), serving on the board and keeping my ears on the ground for industry trends. I love engaging with resellers and partners and providing assistance wherever I can.
Kate Orara: That’s great! Yes, we both have been involved with RSPA, and it’s such a fantastic organization. If any listeners have questions about RSPA, Paul and I are happy to help!
Now, let’s dive into today’s topic: extended warranties. Our conversation a few weeks ago was about how Globe POS successfully incorporates extended warranties into its overall solution and how that has helped your business. To start, what inspired Globe POS to offer extended warranties on point-of-sale hardware, and how does this address common customer pain points?
Paul Leduc: Years ago, manufacturers didn’t always offer extended warranties, and as a smaller VAR, that posed challenges. We wanted to grow beyond our immediate region while still offering high-level service, but the logistics were difficult. I remember flying out on a Sunday night to replace a hard drive for a customer, which was expensive and time-consuming.
Without extended warranties, service and replacement costs could quickly add up for both us and our customers. It became clear that offering extended service plans was the best way to provide cost-effective, scalable support. When manufacturers started offering warranty add-ons more actively about eight years ago, we fully embraced it. Now, we can ensure that even customers in remote locations get the same level of service and peace of mind.
Kate Orara: That makes so much sense. Having a warranty in place removes a lot of uncertainty for customers and prevents unexpected expenses.
What are some of the key benefits for merchants who opt for extended warranties on their POS hardware? How do these warranties contribute to overall business continuity and cost savings?
Paul Leduc: Beyond peace of mind, the cost savings are significant. One repair on a critical component like a scanner or cash drawer can be costly. Having a warranty means that rather than paying for an expensive repair or replacement, businesses are covered.
Another benefit is faster service. If a business encounters an issue, they have a dedicated support line to troubleshoot first. Many times, it’s a simple fix—like pressing a reset button—but without support, the customer might have sent the unit in for repair, leading to unnecessary downtime.
Extended warranties also ensure that businesses stay operational. If a POS terminal goes down, sales stop, and that’s lost revenue. For industries like hospitality and restaurants, where peak hours are critical, having warranty-backed support can mean the difference between minimal disruption and a full-blown crisis.
Kate Orara: Absolutely! When I worked in services, restaurants would call us in a panic if their systems went down during the dinner rush. Having that warranty-backed support helped them get back up and running quickly.
What are some of the most common POS hardware failures, and how do extended warranties help mitigate these challenges?
Paul Leduc: It really depends on the environment. In restaurants, touchscreens take a lot of wear and tear—grease, spills, and heavy use can lead to dead zones or calibration issues. In retail, the biggest issues tend to be scanners, cash drawers, and occasionally printers.
Having an extended warranty means businesses don’t have to worry about costly repairs. If a scanner is dropped or a cord is damaged, they can quickly get a replacement without extra expenses. It ensures minimal downtime and maintains business continuity.
Kate Orara: That makes sense. Now, let’s talk about how extended warranties work with Star Micronics printers and other hardware. What should businesses know about coverage, response times, and maintenance support?
Paul Leduc: Star Micronics is one of the easiest manufacturers to work with when it comes to extended warranties. The process is simple—when we sell a new printer, we can add the warranty with just a quick call. No complicated paperwork.
If an issue arises, Star provides advanced exchange services. They’ll ship a replacement printer, and the customer just sends the faulty one back. Most issues, however, are solved over the phone. Instead of directing us to a knowledge base, Star’s team actually helps troubleshoot in real time, which saves a lot of frustration.
Kate Orara: That hands-on support is invaluable. As technology continues to evolve, how do you see the role of extended warranties changing in the POS industry?
Paul Leduc: While POS hardware itself is fairly stable, extended warranties will become even more important as businesses rely more on these devices. Many businesses keep their hardware for five to ten years, so offering a long-term warranty makes sense.
The future changes in POS are happening more on the software side with AI and advanced analytics, but hardware remains the foundation of operations. Ensuring longevity and reliability through extended warranties will always be a smart investment.
Kate Orara: Absolutely! Before we wrap up, here’s a curveball question I ask all my guests: If you could change one thing about the channel today, what would it be and why?
Paul Leduc: I’d like to see more manufacturers commit fully to either channel sales or direct sales, rather than doing both. The channel has proven its value, and companies that truly invest in it see long-term success. While some direct sales efforts still exist, I think the channel is in a better position today than it was a decade ago.
Kate Orara: That’s a great perspective. Thank you so much for joining me today, Paul! How can listeners reach out to you if they want to learn more about Globe POS?
Paul Leduc: You can visit our website at globpos.ca for more information.
Kate Orara: Perfect! Thank you again, Paul. I really appreciate your time and insights.
And that’s a wrap for this episode of the Rising Stars Podcast! A huge thanks to our listeners for tuning in. Don’t forget to subscribe, rate, and leave a review—your feedback fuels our journey to bring you the best in retail tech. Stay connected with us on social media for updates and behind-the-scenes content.
As we sign off, remember: the future of retail technology is in our hands, and together, we are shaping it. Keep innovating, keep rising, and until next time, this is Kate Orara signing off. Together, we rise.
Traditionally, the steps to set up a printer for wireless printing take time. Although the workforce is increasingly more tech-savvy than previous generations, few employees have extra time to devote to printer setup while taking care of their core responsibilities.
The ease of Wi-Fi printer setup is particularly important for employees with mobile devices who need to print in different areas of a facility or campus. How quickly and reliably they can set up a printer directly impacts their productivity and overall operational efficiency.
To help organizations overcome this challenge, Star Micronics designed the TSP143IV X4 thermal receipt and TSP143IV SK X4 linerless label printers to make Wi-Fi setup as seamless and user-friendly as possible. With cutting-edge technology and two innovative setup options, these printers ensure quick, reliable connections to your wireless network.
This method leverages Bluetooth Low Energy (BLE) technology for a streamlined setup process. Wi-Fi printer setup step for this method:
Launch the Star Quick Setup Utility App: Download and open the app on your mobile device.
Enter the Network Security Key: Input the password for your Wi-Fi network within the app.
Proximity Pairing: Bring your mobile device close to the printer to establish a connection.
Confirmation Printout: Once connected, the printer will automatically generate a diagnostic printout confirming the success of the setup.
The advantages of using the Star Quick Setup Utility include minimal steps, speed, and ease of use. It’s a benefit for operations that require setting up Wi-Fi frequently. The Star Quick Setup Utility app also includes built-in troubleshooting options that help address any connection issues.
Using the Hotspot Captive Portal
Considered an alternative method, using the Hotspot Captive Portal allows users to accomplish Wi-Fi printer setup without using additional software. Instead, it uses the printer’s built-in hotspot functionality. This method also has only four easy steps:
Power On the Printer: Upon powering up, the printer will automatically print a QR code.
Scan the QR Code: Use your mobile device’s camera to scan the QR code.
Follow the Instructions: Your device will guide you through entering the network credentials and finalizing the setup.
Confirmation Printout: As with the first method, a diagnostic printout is generated to confirm successful connectivity.
In addition to eliminating the need to download and install an app to set up a printer for Wi-Fi, this method is also quick and easy for users unfamiliar with BLE technology.
TSP143IV SK X4 Removable Sticky Label Printer
The TSP143IV SK X4 by Star Micronics sets a new standard for compact, eco-friendly thermal linerless label printing, offering four advanced connectivity options like Wi-Fi with easy setup and AOA. Get efficient, residue-free repositionable labels for your diverse business needs.
Key Features of TSP143IV X4 and TSP143IV SK X4 Wi-Fi Connectivity
In addition to making Wi-Fi printer setup easy for the TSP143IV X4 and TSP143IV SK X4, Star designed these printers for reliable connectivity and maximum uptime. Organizations that count on trouble-free wireless printing benefit from:
Dual-Band Connectivity: The printers support both 2.4 GHz and 5 GHz frequencies for flexibility in various network environments.
Diagnostic Printouts: Every setup method concludes with a detailed printout that verifies network connection status.
Troubleshooting Tools: In addition to helping users resolve connection issues during Wi-Fi setup, the Star Quick Setup Utility app has built-in troubleshooting tools that assist users with connectivity issues during day-to-day use.
User-Friendly Design: The printers enable efficient wireless printing, ensuring minimal downtime and maximum productivity.
TSP143IV X4 Thermal Receipt Printer
The TSP143IV series thermal receipt printer from Star Micronics is 20% smaller than its predecessor, offering high-speed printing with USB, LAN, WLAN, and Bluetooth connectivity. With CloudPRNT Next, dual-band WLAN, and Android Open Accessory (AOA) support, it ensures seamless compatibility across Windows, iOS, Android, and cloud-based applications, making it an efficient, adaptable solution for modern POS environments.
Flexible Wi-Fi Setup Lets You Choose the Best Option for Your Operation
With the TSP143IV X4 and TSP143IV SK X4 printers, Star Micronics has redefined the Wi-Fi setup experience. Whether you choose the Bluetooth-assisted Star Quick Setup Utility or the Hot Spot Captive Portal, the process is straightforward, fast, and reliable. Dual-band connectivity ensures optimal performance, while diagnostic printouts and troubleshooting tools provide added confidence and support.
By simplifying wireless setup, these printers empower businesses to focus on what matters most: delivering exceptional service and efficiency.
Contact us to schedule a demonstration or consultation today to see firsthand how easily and quickly printer setup is with the TSP143IV X4 receipt printer and the TSP143IV SK X4 sticky linerless label printer.
Find out more about the easy Wi-Fi printer setup on our TSP100IV X4 models:
In the latest episode of the Rising Stars Podcast, host Kate Orara is joined by Rob Nordby, Channel Sales Manager at Elo Touch Solutions, for an insightful discussion on what makes a channel partnership thrive. In “Channel Partner Success: Best Practices from Elo & Star Micronics,” Rob shares his expertise on how ISVs, VARs, and resellers can maximize their relationships with manufacturers to drive long-term success.
Rob breaks down the key traits of successful channel partners, the importance of clear communication, and the role of manufacturer support in fostering growth. He also provides a behind-the-scenes look at Elo’s Elite Partner Program and how it creates real value for resellers and integrators looking to stand out in the competitive retail and hospitality technology space.
From best practices in launching new products to overcoming common partnership challenges, this episode is packed with actionable advice for businesses looking to build stronger, more strategic alliances. Whether you’re a seasoned reseller or an ISV exploring new opportunities, Rob’s insights offer a valuable roadmap to growth.
Immerse yourself in the world of point-of-sale (POS) with the Rising Stars Podcast by Star Micronics, hosted by industry pro, Kate Orara. Twice a month, we explore the fascinating journeys of innovators and businesses navigating the challenges of POS technology’s rapid pace.
In every episode, Kate Orara, Star Micronics’ Partner Development Manager, discusses emerging retail technology trends and strategies with global industry giants. She’s spent her entire career meeting all the right people, and now listeners everywhere can benefit from this vast network of channel gurus.
Always leading and always innovating, Star Micronics, a pioneer in POS and customer experience technology for over 60 years, welcomes you to join us in shaping a brighter future in the retail, hospitality, and cannabis industries.
Kate Orara: Hey there, retail tech enthusiasts! Welcome to the Rising Stars Podcast, your go-to for all things retail tech and point of sale. I’m Kate Orara, Partner Development Manager at Star Micronics, and I’m excited to guide you through this journey. Here, we dive into the latest innovations shaping the retail, hospitality, and cannabis industries. So whether you’re a techie or a business owner, this is your backstage pass to insider knowledge. Join me and the Star Micronics team as we innovate and rise together.
Welcome back to another episode of the Rising Stars Podcast! I’m really excited today because I have one of my old buddies joining me. I know I keep saying this, but truly, the guests I bring on provide valuable insights into this industry—I promise it’s not just me bringing on friends for fun! Today, I have my good friend Rob Nordby from Elo Touch Solutions with me. Rob, how are you?
Rob Nordby: I’m doing well! Thanks for having me. Excited to be here.
Kate Orara: Awesome! I’m happy you could join us today. I know you’re traveling and actually at a conference right now, so I really appreciate you taking the time to speak with me.
Rob Nordby: No worries! Excuse the background noise—I’ll just annoy everyone around me here. But let’s do it! Ready to rock.
Kate Orara: Well, it’s funny because you’re currently at a partner event, and today we’re talking about partnerships! To kick things off, for our listeners who may not be familiar with you or Elo, could you give us a brief introduction about yourself and your role?
Rob Nordby: Absolutely! I’m Rob Nordby, and I’ve been with Elo for six years. I manage our national solution provider team and programs, working with large national partners like CDW, SHI, and Insight. It’s a small but nimble team. Before Elo, I spent almost seven years at Zebra and started my career at PC Mall, which is now Insight. I’ve had a variety of roles in the industry, but my primary focus has always been on the channel, managing relationships and long-term partnerships.
Kate Orara: That’s great! You’ve worked at the manufacturer level and the reseller level. Have you worked at the distributor level as well?
Rob Nordby: That’s actually the one part of the industry I haven’t worked in, but I work closely with distribution. I have great relationships with our distributors and always advocate for collaboration between manufacturers, distributors, and resellers. Even though I’ve never worked for a distributor, I feel like I have offices at many of them!
Kate Orara: That makes sense! So, let’s talk about partnerships. What are some key traits or behaviors you look for in a successful channel partner?
Rob Nordby: Great question! A successful partner is motivated and truly embraces the term “partner.” Transparency and goal alignment are huge. Whether a partner is small or large, if we establish a long-term plan and stick to it, that makes for a great relationship. We love investing in partners who are committed to working toward mutual success.
Kate Orara: From a partner’s perspective, what should they expect in terms of support, resources, and communication from a manufacturer like Elo?
Rob Nordby: Honesty is number one. We all know about channel conflict, but maintaining a clean channel is a priority for Elo. Partners should expect reliable products, transparency about where our solutions work best, and clear guidance. We don’t just push products; we help partners find the right solutions for their customers. When manufacturers and resellers work together with honesty and a shared goal, it leads to successful rollouts and strong relationships.
Kate Orara: Speaking of rollouts, how do you involve partners in launching new products, and what are some best practices for ensuring a smooth rollout?
Rob Nordby: We prioritize roadmaps. Communication is key—we make sure partners are informed well in advance about what’s coming. Training is also essential. With large-scale rollouts, like those for Walmart or Target, understanding needs upfront and sharing that information between manufacturers and resellers prevents surprises down the road. Bringing partners in from day one creates a cohesive strategy and minimizes issues later.
Kate Orara: That makes so much sense! So, tell us about the Elo Elite Partner Program. How does it benefit partners in tangible ways?
Rob Nordby: The Elo Elite Partner Program is designed to reward and support our partners. It’s a tiered program where the more a partner sells, the better their discounts and rebates. But it’s not just about revenue—we also reward value-added services, training participation, and product engagement. We keep a clean channel and use deal registration to ensure partners can remain competitive. The goal is to build a long-term, mutually beneficial relationship.
Kate Orara: What are some common challenges manufacturers and channel partners face in building strong relationships, and how can they be addressed?
Rob Nordby: One big challenge is trust. Customers sometimes try to turn manufacturers and resellers against each other, which can create tension. Maintaining transparency, staying aligned, and working toward the same goal help mitigate those issues. Another challenge is competition and market consolidation, which can make it harder for smaller partners to compete. That’s why we advocate for a balanced channel approach.
Kate Orara: If you could change one thing about the channel today, what would it be and why?
Rob Nordby: I’d like to see less consolidation. The increasing number of mergers makes it difficult to maintain a diverse and competitive market. I also wish resellers would trust manufacturers more. We truly want to help them succeed, but sometimes there’s hesitation to share opportunities early on. Building trust through transparency is key.
Kate Orara: That’s a great perspective. Thank you, Rob, for sharing your insights! We’ll include your LinkedIn and contact details in the show notes for anyone who wants to connect.
Rob Nordby: Thanks for having me, Kate! This was fun. Looking forward to seeing you on the road.
Kate Orara: And that’s a wrap for this episode of the Rising Stars Podcast! A huge thanks to our listeners for tuning in and to our phenomenal guest for sharing his insights. Don’t forget to subscribe, rate, and leave a review. Your feedback fuels our journey to bring you the best in retail tech.
Stay connected with us on social media for updates and behind-the-scenes content. The future of retail technology is in our hands, and together, we are shaping it. Keep innovating, keep rising, and until next time, this is Kate Orara signing off. Together, we rise.
Two innovative models, the TSP143IV X4 and TSP143IV SK X4 receipt and linerless label printers, redefine printing for modern retail and hospitality environments.
Somerset, NJ – January 10, 2025 – Star Micronics, a global leader in point-of-sale (POS), labeling, and customer engagement technology, is excited to announce the launch of two groundbreaking printing solutions: the TSP143IV X4 receipt printer and the TSP143IV SK X4 removable linerless label printer. Designed to meet the demands of today’s businesses, these printers deliver exceptional performance and advanced connectivity, all in an eco-conscious package. Star Micronics once again sets a new standard for POS printing.
The TSP143IV X4 offers future-proof versatility with four connectivity options—USB, LAN, WLAN, and Bluetooth—ensuring seamless compatibility with iOS, Android, and Windows devices. With CloudPRNT Next technology utilizing the MQTT protocol, the TSP143IV X4 enables faster, more reliable cloud-based printing, making it ideal for businesses managing remote print operations across multiple locations.
This compact printer supports high-speed printing of up to 250mm/s, a built-in guillotine auto-cutter, and 20W of USB-C power and data transfer for iOS, Android, and Windows devices. Plus, Wi-Fi setup has never been easier with the Star Quick Setup Utility app or via QR code. The TSP143IV X4 also embraces sustainability, featuring EnergyStar certification, which ensures it operates with energy efficiency, reducing power consumption and environmental impact while lowering operational costs for businesses. These printers include eco-friendly packaging with a 30% smaller box size and near-zero plastic wrapping to reduce environmental impact.
TSP143IV SK X4: Smart Labeling for High-Demand Workflows
The TSP143IV SK X4 builds on Star’s reputation for innovation with its removable linerless sticky label printing capabilities, designed for industries like food service, delivery, takeout, and laundry. This model simplifies operations by producing repositionable sticky labels that adhere without residue, ensuring order accuracy and streamlined workflows.
The TSP143IV SK X4 also features four connectivity interfaces, a simplified Wi-Fi setup, and high-speed printing at 180mm/s with an auto-cutter. Like its sibling model, the SK X4 prioritizes sustainability with EnergyStar certification and is nearly 100% recyclable. Its reduced packaging minimizes material waste and CO2 emissions during transport.
Both the TSP143IV X4 and TSP143IV SK X4 share several cutting-edge features:
CloudPRNT Next with the MQTT protocol for faster, more reliable cloud communication.
User-friendly Wi-Fi setup using Star Quick Setup Utility or via QR code.
Compact, modern design with a built-in power supply for space efficiency.
EnergyStar certified with eco-conscious packaging to support sustainable business practices.
“Retail and hospitality businesses require solutions that are not only efficient and reliable but also adaptable to their rapidly changing needs. The TSP143IV X4 and TSP143IV SK X4 embody Star’s commitment to innovation and sustainability, empowering businesses to improve efficiency while reducing their environmental footprint and boosting their bottom line.”
Christophe Naasz, Global Director of Business Development at Star Micronics
To learn more about these new printers and how they can revolutionize your POS and labeling processes, visit starmicronics.com or contact sales@starmicronics.com.
Experience the future of POS technology at NRF 2025! Star Micronics will showcase these models and more at Booth 5757, January 12–14, 2025, at the Javits Convention Center in New York City.
Star Micronics, a world leader in point-of-sale (POS), has designated a portfolio of printing, secure cash management, self-service, and customer engagement solutions for any retail or hospitality establishment. Embracing the mPOS wave, Star’s SDKs allow developers to utilize Star printers in tandem with Android™, iOS, iPad®, and iPhone® devices to generate receipts, labels, Chit, and tickets. Star Micronics is always leading and always innovating, creating cloud-based printing solutions, including CloudPRNT and Star Cloud Services, with AOA support and MFi connectivity. Star also has a wealth of peripherals, including 2D barcode scanners, scales, tablet display stands, and more. Visit starmicronics.com or follow us on Facebook, X, Instagram, YouTube, or LinkedIn to learn more.
