Last month, we had the pleasure of visiting sunny Scottsdale, Arizona to attend a Dale Carnegie training that taught us some of the best tips and tricks to sell mPOS in today’s market. As we all know, technologies are always changing, and it’s a good idea to refresh your skillset in order to do your best and offer your best to your customers. Although we manufacture POS solutions, there were three key takeaways we received from the Dale Carnegie training that are also relevant for ISVs, resellers, and SMBs alike. Read on to get some good business tips, no matter what industry you’re in.
1. Don’t Just Hear – Listen
Our first takeaway sounds easy, but is often overlooked. When engaging with colleagues and customers (and friends and loved ones, too) don’t just hear what they’re saying – truly listen. Paying attention and really listening to what the other person is saying will not only improve your relationship, but also help you remember the conversation more fully.
It’s easy to get overwhelmed when you have a lot on your plate. To avoid things slipping through the cracks, mix up your tasks! Categorize your to-do list by things that already happened that you need to work on (responding to older emails), items that pop up in the present (a report that is due today), and things you need to deliver on in the future (writing a draft that’s due next week). Then, choose a task to begin with, and work one-by-one and alternate the type of task as you go. This will help you keep a variety of tasks in the foreground of your mind.
Learning about the importance of mental attitudes.
3. Choose the Right Attitude
Last but not least, is a good lesson in developing a healthy, productive perspective. Per Dale Carnegie:
“It isn’t what you have, who you are, where you are, or what you are doing that makes you happy or unhappy. It is what you think about it. Two people may be in the same place, doing the same thing; both may have about an equal amount of money and prestige – and yet one may be miserable and the other happy. Why? Because of different mental attitudes.”
Thanks again, Dale Carnegie of Arizona, for having us and teaching us your ways!
It’s that time of year again – it’s the final countdown to NRF 2019! Commonly referred to as Retail’s Big Show, NRF attracts thousands of retail professionals from across the globe. Built on the idea that retail should be an experience, not just an establishment, the show will highlight the latest and greatest retail trends and technologies.
So what does Star have in store for NRF 2019? A lot! We’ll be setting up an emulated shopping mall in booth #3601, where we’ll demonstrate our latest mobile point of sale (mPOS) product line, the mCollection, which includes printers, scales, and more. We’ll also be showing off our value-add promotional tool, PromoPRNT. Need more incentive to stop by? We’ll be raffling off Apple AirPods, and we’re hosting a champagne and dessert-themed networking party!
Here’s a closer look at what we’ll be displaying at our booth:
The mCollection
When you look around our booth at NRF 2019, you will certainly see our mCollection! Our latest mPOS series is designed to be sleek, compact in size, and the easiest to set up in the industry. The mCollection features a reliable and remarkable user experience, and multiple connectivity options (Bluetooth, CloudPRNT, Ethernet, and Lightning USB and traditional USB). Stop by our booth to discover the ways the mCollection is transforming industries like retail, hospitality, cannabis, and more.
PromoPRNT
The fun doesn’t stop there. We’ll also be demonstrating PromoPRNT, our value-add promotional tool, in our booth. PromoPRNT allows retailers of all sizes to create and manage custom printed receipt promotions from anywhere, increasing customer retention and personalizing the shopping experience. Learn more about PromoPRNT in this video:
Our Partners
Our partners make Star shine. Here are the ones we’ll be highlighting in our booth this year:
Appetize is a POS, inventory and analytics company transforming how enterprises manage and process guest transactions at scale. With an omni-channel approach, Appetize makes front of house transactions more intuitive through fixed, self-serve and handheld form factors, while providing robust kitchen and back office tools. Appetize will be demonstrated on Star’s TSP654IIBTi and SM-230i.
With Apptizer, any merchant can create the mobile storefront their business truly deserves in minutes, with no coding or technical knowledge needed. Apptizer also can be integrated with payment gateways, POS and e-commerce platforms as a mobile storefront, giving more agility and accessibility to bring in a mobile-first experience to retailers and SMBs. Apptizer will be demonstrated on Star’s TSP100IIIUSB.
Evoke helps brands engage with their customers in creative, innovative, dynamic and rewarding ways. They look after the entire process from start to finish and work closely with clients to understand their brand and their customers. Evoke will be demonstrated on Star’s TSP700IIU.
Mad Mobile is a mobile technology leader with a strong reputation for innovation and delivery. They are enabling major retailers to re-invent the store experience, where 90% of sales still occur, and bridge the digital gap between online and in-store. Mad Mobile will be demonstrated on Star’s SM-L300.
SuiteRetail enables retailers to better serve their customers. With SuitePOS, they have successfully made the in-store experience for employees and customers simple and efficient. In addition, payment transactions flow seamlessly, out-of-the-box, to sophisticated back-office ERP solutions such as NetSuite and Salesforce. SuiteRetail will be demonstrated on Star’s mC-Print3.
Vend is cloud-based POS and retail management software that lets retailers run their business in-store, online, and via mobile. Vend’s solution includes POS software, inventory management, e-commerce, customer loyalty, and reporting analytics. Vend will be demonstrated on Star’s mC-Print2 / mC-Print3.
Veras Retail creates in-store interactions between customers and retailers that are engaging, fun, profitable, and repeatable. They feel that a consumer’s relationship with a retailer (and thus their long-term impact to the retailer’s bottom line) is primarily forged in the in-store interactions with the products, the store staff, and the store’s physical environment. Veras Retail will be demonstrated on Star’s mC-Print3.
The mCollection – an mPOS line featuring printers, scales and a variety of peripherals – will be demonstrated in a simulated shopping mall
Somerset, NJ – January 07, 2019 – Star Micronics, a leading manufacturer of mobile, point of sale (POS), and customer engagement technologies, is excited to attend NRF 2019, where it will demonstrate its new mCollection in a mock shopping mall located at booth #3601.
The mCollection includes a variety of mPOS technologies, including Star’s newest printers, the mC-Print2 and mC-Print3, as well as scales, mPOP accessories, and peripherals including barcode scanners and customer displays. Featuring a sleek, unified design and easily integrated with the most modern ISVs, the mCollection is geared towards cannabis, grocery/deli, jewelry, pharmaceutical, restaurant and retail industries. PromoPRNT, Star’s value-add in-store marketing tool, will also be demonstrated at the show.
In its booth, Star will also feature several of its partners’ technologies, including Appetize, Apptizer, Evoke, Mad Mobile, SuiteRetail, and Veras Retail. A variety of giveaways will be available to booth visitors, including candy, T-shirts, and tote bags. Additionally, a grand prize will be raffled off to an attendee who visits each simulated shop.
“Star is looking forward to returning to NRF this year,” said Christophe Naasz, Director of Business Development at Star. “We believe that in our mock shopping mall, we will demonstrate the strong value our mCollection has for many of today’s – and tomorrow’s – hottest markets.”
It’s December, which means a new year is right around the corner. Along with the big ball drop and lots of confetti, the New Year is also bringing a slew of retail trends. From multi-channel nurturing to the continuing growth of artificial intelligence, let’s take a deeper dive into the top 5 retail trends coming in 2019.
Speaking of apps, there are many types to choose from. Some features of today’s retail apps include:
Showing product aisle location, price, current stock, specs, reviews, etc.
Shopping list creation and coupon access
Augmented reality (AR) functionality, enabling customers to try on clothes virtually, see what products would look like in their home, visit “invisible” pop-up shops, etc.
Using apps will not only make your store (and brand) more fun – it will benefit your customers, too. According to a recent study, over 60% of consumers say AR could improve their daily lives, including how they shop. By implementing AR into your retail marketing strategy, you’ll stay on top of the trend that’s predicted to attract 1 billion users by 2020 – and grow to $90 billion in size.
2. Multi-Channel Selling
Don’t let the changing retail environment scare you – there’s certainly still a place for brick and mortar. But the key to your success involves more than just the physical storefront: you must appeal to customers online, as well.
It’s not just speculation – it’s been shown that consumers embracing multi-channel shopping is a true retail trend. For example, on Black Friday this year, 54% of shoppers reported shopping both online and in physical stores. The time to funnel effort into your e-commerce approach (from your website to your social media strategy) is now.
3. Innovative mPOS Systems
Next year, point of sale (POS) systems will continue expanding further into businesses’ marketing and customer engagement strategies. Mobile point of sale (mPOS) systems are a perfect example of that transition. Because mPOS systems are deployed on mobile devices, they enable employees to bring the transaction to the customer, decreasing wait times and greatly improving the
Star’s mCollection can help you bring the transaction to the customer.
In this day and age, consumers don’t want to shop just anywhere – they want to purchase high-quality products from companies that care. Topics such as food waste and plastic pollution are making headlines left and right, and it’s more important than ever to practice what you preach. From sourcing locally to encouraging volunteerism, there are many ways to embrace corporate social responsibility (CSR) that can better the world – and align with your business objectives. Some examples of the business benefits of implementing CSR initiatives include improved brand reputation, operational cost savings, increased employee productivity, and a greater ability to attract and retain talent.
5. Data Driven Workflows
Data is king. If you build strategic data collection into your business model, you can then leverage it to improve everything from sales and marketing, to operations and customer service.
What does this look like? Big box retailers such as Walmart are using machine learning to optimize home delivery routes, and the technology could also be used for stocking and inventory, marketing and product placement, theft monitoring and more.
6. Artificial Intelligence
While the peak of artificial intelligence (AI) usage may still be a couple of years out, there’s no denying that AI is a growing trend – and a quickly growing trend, at that. Siri, Cortana, and Alexa are being utilized more and more, and it’s predicted that AI will follow a path similar to mobile shopping (starting off slow, then becoming a major channel for purchasing). This year consumers might just ask their virtual assistant for the forecast, but next year they could be asking to buy your product.
If you’re looking for a good reason to upgrade to the latest POS technology, consider this: it’s designed to be more effective at customer engagement. Forget the middleman — traditional engagement strategies are going out the window as retailers opt for technologies that do two things: reach shoppers at critical touch points, and give them the opportunity to collect customers’ contact information for future use.
Here are six examples of the latest POS technology and how they can benefit your business and create great shopping experiences for your customers:
1. Digital Signage
Digital signage takes the guesswork out of advertising. Will people see your messaging? With digital signage, the answer is YES. Digital signage is a virtual guarantee that customers will see important messages about new products or promotions while they are in-store browsing or deciding whether to make a purchase. This foolproof method of communicating with customers translates into higher sales numbers almost immediately, because it encourages upselling, cross-selling, and impulse buys.
2. Mobile Payments
Your customers will appreciate the ability to use their preferred payment methods — including giving them the option to use mobile payments. The latest POS technology allows your customers to pay in a variety of ways:
Mobile at the POS: Paying via smartphone or mobile device at the register using near-field communication (NFC) technology
Mobile as the POS: Accepting a payment card on a retailer’s mobile device
Mobile Payment Platforms: Sending money to a merchant using a mobile device, such as using a mobile wallets
3. mPOS and Tablet POS + High Speed, Ergonomic Thermal Receipt Printers
No one wants to finish a shopping trip, only to be faced with a long line that’s not moving. mPOS or tablet POS and thermal printers allow employees to process transactions, complete with a receipt, anywhere in the store. The latest POS technology, used on a mobile device and coupled with quiet and reliable thermal receipt printers, provides an engaging shopping experience that gets shoppers out the door faster and gives you the flexibility to add more checkouts when needed.
4. Digital Receipts
Keeping track of receipts can be frustrating for customers, because these elusive slips of paper seem to get lost so easily. Offering digital receipts allows customers to keep, sort and locate their proof of purchase easily — even days or weeks later. The ability to make hassle-free returns with digital receipts moves customer service lines faster and may increase the chance that people will shop at your store again.
5. Printed Promotions
Don’t overlook the value of printed promotions within the increasingly digital world. The “2K17 Valassis Coupon Intelligence Report” revealed that 84% of shoppers surveyed said that coupons influence what products they buy, while 86% of people said that they were persuaded to purchase a new product because they had a coupon for it.
6. Customer Satisfaction Survey
A customer satisfaction survey is a direct line of communication with customers to get their feedback on how your business and products are performing. These surveys, which are typically offered at checkout, help you understand your customers’ needs, evaluate employees, and remedy issues in a timely manner.
The latest POS technology will give you the ability to engage with your customers like never before and provide them with the types of shopping experiences that they want and expect. Consider incorporating the latest POS technology into your business to generate more sales, more repeat customers, and better in-store experiences.
Can mPOS increase your sales and boost your customer satisfaction? Find out now.
You design software to provide the best possible user experience. It’s impossible, however, to reach that goal without the proper hardware for your system. In the point of sale (POS) space, that can include POS terminals, mobile devices, and rugged tablets as well as receipt printers, cash drawers, kiosks, scales, barcode scanners, and other POS peripherals. Integrating with the right hardware is critical to the user experience your customers will have and ultimately, it will impact your brand image.
Your partnership with a hardware vendor can also have a direct impact on the success of your business. Whether you are a startup or a legacy ISV, selecting a hardware solution integration partner is a critical business decision for positioning your software solution in the POS industry.
With so many hardware vendors to choose from—and many vying for you as an integration partner—it may not be clear which direction to take. Forming a successful partnership with a hardware vendor follows the same principles as any other type of beneficial business partnership. It depends on agreement in four areas:
Goal Alignment
Growth Potential for Both Parties
Shared Resources
Unified Marketing Strategy
Business Goal Alignment
The first thing you need to determine about a potential hardware integration partner is whether your business goals and theirs align. That makes it necessary for you to have a clear vision of what you want to achieve. That makes it necessary for you to have a clear vision of what you want to achieve. Once you have established the direction you want to take, you can evaluate hardware vendors as potential partners to help you reach your goals.
Potential for Growth
Do you clearly see the hardware vendor’s value proposition or are you concerned that the benefits of the partnership may be one-sided? Will your solution simply be added to a list the hardware vendor can use to their advantage with little return for your ISV? A more attractive option is a hardware partner with the experience, innovative solutions, and resources to help your business grow. If you can’t see how the partnership would help you advance your business, keep looking until you find a partner that will.
Hardware Partner Integration Resources
The breadth and quality of resources the hardware partner has dedicated to developing software integration relationships is a good indicator of how committed they will be to your partnership. For example, find out if they make software development kits (SDKs) and APIs available to ISVs. Thoroughly vet the hardware vendor’s integration process to learn whether or not the hardware vendor has developers on staff that can assist with integration and help you troubleshoot. If possible, speak to other ISVs who partner with the vendor to gauge their impression of how committed the vendor is to assisting with integrations and how easy their team is to work with.
Unified Marketing Strategy
Make sure you and your potential partner agree on a go-to-market strategy, including distributor and reseller support. Also agree on marketing down to the methods and frequency of marketing activities to adequately promote your partnership and the integration. Some examples include:
Issuing a joint press release to announce your partnership and include it in each company’s newsletter
Creating a campaign around your joint solution and promoting it on social media
Building a microsite or webpages devoted to the hardware-software solution
Taking advantage of success stories to produce case studies
Producing videos to demonstrate the solution
Participating in tradeshows to demonstrate the hardware-software solution
How marketing will be managed and funded is also an important decision. The division of labor and investment should be equitable and acceptable to both partners.
Point of sale systems make every merchants’ day-to-day activities run more smoothly, so keeping technology up to date and secure is important. It’s not just your business that relies on your system; your customers put their trust in it to keep their data secure as well. Every time shoppers complete a transaction at the terminal, their personal information is sent across public networks. If your business is not PCI compliant for maximum payment data security, you are putting customers and your business at risk.
Breaches are like a perfect storm: they can happen when the system is vulnerable and cybercriminals are looking for ways to steal your data. However, you have some control to stop the storm. It’s a given that hackers and thieves want your data, but you can control whether your POS system is vulnerable. A good place to start is making sure your POS and payment technology meets PCI-DSS standards.
What is PCI Compliance?
PCI compliance refers to meeting Payment Card Industry DataSecurity Standards (PCI-DSS), which outline how credit card data should be secured and stored. The credit card industry’s big four, Visa, MasterCard, American Express and Discover, founded the PCI Security Standards Council which regulates the standards. To ensure a high level of payment data security across the industry, PCI security standards include requirements about firewalls, passwords, encryption, employee ID numbers, system access, and data storage and transmission.
Does this matter for my business?
If your business accepts credit cards in-store or online, then PCI compliance pertains to you. There are no varying degrees of compliance, you either are or you’re not. Non-compliance puts you at risk for financial attacks and breaches. Aside from bad publicity and loss of business, these events can hurt your wallet and end your relationship with your financial institution. Fines for non-PCI compliance can run upwards of $100,000 a month from the PCI council.
What do I need for maximum payment data security?
There are three technologies that work together to optimize a payment data security environment:
EMV: EMV technology makes card-present transactions more secure. The changeover to EMV not only changed how people pay with a credit card (inserting chip cards into the terminal, rather than swiping), it also shifted responsibility for fraudulent transactions from the banks to the merchants if the merchants aren’t using EMV-ready technology. That means businesses no longer have the credit card companies’ protection if someone makes a fraudulent transaction; they’re on the hook for those losses. The result of non-compliance can be an expensive lesson.
Tokenization: This technology helps merchants keep payment card data out of PCI scope. Tokenization refers to swapping sensitive data like credit card numbers or personal information with a “token” that is used to complete a specific transaction. Since the data has been converted to a token before being sent over the networks and it isn’t an actual account number, tokenized information doesn’t have any value to hackers and data thieves.
Encryption: Whenever cardholder information is saved or sent over open networks, this data must be encrypted. Encryption is when sensitive information is converted into a code that can only be deciphered with a cryptographic key — which hackers don’t have. Full credit and debit card numbers and other personal information should never be stored or sent over open networks.
Payment data security technologies and PCI compliance help protect your business from security breaches. These events are front-page news that have long-lasting consequences for businesses, including negative publicity, loss of revenue, and liability associated with the breach. Don’t allow your POS system to be a victim, stay informed and keep your technology up to date.
Retailers that make a living helping clients look and feel gorgeous need to look amazing themselves, so electronic clutter and outdated technology doesn’t fit the bill. Choosing a point of sale (POS) system for salons requires extra attention to style, whether it’s hardware design or an installation that needs an added level of detail.
However, don’t choose a POS system based on looks alone. Think carefully about the software: do you need inventory management, customer relationship management (CRM), reports, or time keeping? It seems like common sense, but don’t paint yourself into a corner by selecting a package that leaves out important features.
Once you’ve made a list of what you need, it’s time to shop around. Choose a POS system for salons that includes these six necessities.
1. Functionality: POS systems for salons should be easy to learn and use and allow employees to complete a transaction in as few clicks as possible. If you cater to repeat clients, select software with an integrated CRM. This allows you to track customers’ buying habits and preferences. You can use this information to make recommendations based on past purchases or send clients coupons and incentives to make a purchase or schedule an appointment.
2. Employee management: Employee management is an important, multifaceted function of a POS system for salons and boutiques. Labor schedulers make it simple to schedule employees for work, swap shifts or duplicate a previous week’s schedule. They also help you make informed decisions about scheduling, so you are not caught under or overstaffed. Depending on the software, employee management functions give you a bird’s eye view of how many employees are working and what jobs they are performing that day.
3. Printed promotions: Very few receipt printers come with cloud software that allows you to create and schedule printed promotions for free. Choosing a Star Micronics printer for your salon POS system will grant you access to a full suite of Star Cloud Services, including PromoPRNT. PromoPRNT will empower salon owners to create custom promotions, manage them remotely, and schedule them to run at a pre-determined time. Increase customer retention with a limited time 20% off brow wax offer. Boost customer retention with a monthly 15% off of a cut and color.
4. Sales and inventory reporting: Many POS systems for salons allow you to see sales and inventory information in real time, so you can keep tabs on business throughout the day. These systems also include a variety of reporting options that give you the opportunity to see sales by the shift, hour, day, week, month, or year. Running sales reports help salon and boutique owners identify which styles and product lines customers can’t get enough of and which ones are ready for markdown. Knowing what the top selling items are helps ensure they’re always in stock and in prime position on the sales floor.
5. Inventory control: Knowing which items are hot helps you manage inventory levels so you aren’t overloaded with unsold products while running out of the ones customers want. POS systems for salons and boutiques can greatly reduce the amount of time you spend searching for items that are in stock, so choose one with the proper inventory control functions. A multilocation business can use its POS system to determine which locations have the items available and arrange for shipping.
6. Aesthetics: When it’s your business to make people look beautiful, you need to keep up appearances. Choose a stylish POS system for salons that fits with your business’ reputation. Appearances matter, so you can’t afford to have wires hanging around or dated hardware. The checkout is a customer’s last stop before they leave, so a fast transaction on beautifully designed hardware leaves a positive, lasting impression as clients depart.
The term “salon quality” has come to mean top of the line. Insist on the same standard for the technology you choose for your business. A purpose-built POS system for salons and boutiques will give you the features that meet your unique business needs, allow you to provide great customer service, and equip your business to operate successfully.
Salons and spas require special point of sale (POS) features like walk-in management, appointment schedulers, customer relationship management (CRM), loyalty functions, reminders, online booking, payment processing and more. It doesn’t matter if you own a hair or nail salon, blow-out bar or a full-service spa, salon POS systems aren’t a “one and done” investment—they require upgrades to keep up with your industry and new client demands and expectations.
Do you have a fast salon POS system that engages clients at checkout, tracks clients via CRM, accepts any form of payment, facilitates loyalty programs and accepts appointments online? If they can’t do these things and extra seconds are adding up to longer wait times, then it’s time for an upgrade. Here are four signs it’s time for a refresh:
1. Hardware is outdated and no longer compatible with new software
New functionalities designed to enhance customer service become available regularly, so your hardware needs to support these platforms. Watch for the signs that a hardware failure is imminent: crashing, inexplicable component malfunctions, or software running slowly. Don’t wait until the system is offline, which means work slowdowns, data loss and longer wait times. Obviously, if your hardware is so old it can’t run new software, it’s time for a replacement. Set a regular schedule for evaluating salon POS system hardware to make sure all components are running well.
2. Your existing system is not scalable
If growth and additional locations is your goal, it’s important to have a scalable system that allows you to easily add terminals and locations to your network. Scalability is also important if you need more checkouts temporarily, because once the terminal is added to the network, the device will be running the same solution with the same data accessibility. If your current solution isn’t scalable or you’ve been putting it off because it’s a hassle, it’s time for an upgrade.
3. Your POS system doesn’t provide actionable data and analytics
A salon POS system should be a workhorse that makes your life easier. A few clicks should give you comprehensive reports that allow you to view sales, customer information, appointments and inventory data in real time. These systems also include a variety of reporting options that give you comprehensive intelligence by the shift, hour, day, week, month or year. Without this information, it’s impossible to optimize employee scheduling, see what products are in stock, what’s selling out and what’s ready for markdown. Without actionable data and analytics, you can’t make changes that will improve your business or maximize efficiency.
4. Customer service is less than stellar
Constantly apologizing to customers because “the system is slow today” or making them wait to checkout is a poor finish to a relaxing massage, exciting new haircut or a fresh manicure. Your salon POS system should empower you to give each client personalized attention by tracking customer purchases and preferences and offering coupons, based on their buying habits. It should also facilitate loyalty programs, marketing initiatives and engage the customer during their final moments in the salon. However, if a fast (or slow, depending on your hardware) checkout is all you have to offer before your clients leave, then it’s time for an upgrade.
Even though there are other business changes you’d probably prefer to finance, your salon POS system needs regular TLC. In fact, not keeping your POS system current will cost you money and time and customer service will suffer. Don’t get caught off guard—monitor your salon POS system for signs of failure and address them right away.
When owning and operating a restaurant or food service business, it’s important that your customers are always left satisfied, whether that be by the food, wait service, or speed. What many restaurateurs do not realize is that this often goes beyond serving a good plate of food and having an attentive staff, but it all connects to your backend operations. Food service and restaurant businesses need to make sure that they have a solid point of sale system that keeps everything running smoothly and efficiently.
Fourleaf and Star Micronics offer restaurant solutions for businesses of all sizes with top performance. Fourleaf is a restaurant point of sale (POS) application that allows management and staff to manage orders from start to finish using an iPad. Restaurant and food service business choose Fourleaf and Star for its mobility, always-on functionality, and outstanding user and customer experience.
Mobility
Smaller restaurants, cafes, and food trucks need mobility options that will allow them to take an order and accept payment from anywhere, at any time. With mobile ordering and payment becoming more popular options when it comes to food service, it is important for business owners to accommodate to the new generation of consumers by offering more mobile options. Fourleaf allows restaurants to seamlessly accept mobile orders and payments. Operating on iPads, Fourleaf’s POS solution enables food service businesses to go completely mobile using one of Star’s mPOS hardware options including the SM-L200 portable printer, mPOP, or mC-Print3.
Always-On Connectivity
With Fourleaf and Star Micronics, restaurateurs never have to worry about devices being disconnected, or losing payment or transaction information. The benefit of Fourleaf’s real-time sales and inventory updates is that business owners and managers are always connected and able to see updates whether they are in the restaurant or relaxing at home. And with Star Micronics’ new mC-Print3, they never have to worry about losing connectivity with the printer’s HUB interface with Bluetooth, USB, lightning USB, and Ethernet options. Not only does the mC-Print3 offer multiple connectivity options, but it also allows restaurants to connect multiple devices to be used all at the same time while boasting both spill- and insect-proof technology, making it ideal for kitchen and restaurant environments. For mid-size and large-scale restaurants, always-on and always-connected functionality is a must.
User and Customer Experience
The most important aspect of running a successful restaurant business is providing an exceptional customer experience. In order to do this, staff must be knowledgeable of the menu and the back-of-house operations including how food is prepared, wait times in the kitchen, and most importantly, the point of sale. Providing your staff with a user-friendly POS system helps set-up them—and your business—up for success, especially in a large-scale and busy restaurant environment. Fourleaf POS offers an easy-to-use and intuitive system that makes it easy for staff to take orders, print receipts, and track loyalty. This is also great for the customer experience because they receive excellent service and rewards for frequenting your business. Star’s TSP143III printer helps staff to quickly print receipts and credit card slips and offers an aesthetically pleasing printing solution for your business.
The bottom line is that no matter what size or type of restaurant or food service business you run, it is important to have modern and functional technology to help your staff get the job done and provide your customers with a 5-star experience every time. Whether you own a food truck or a steakhouse, Fourleaf and Star Micronics have the solutions to help you succeed.
