Blog

Star Micronics Earns “Vendor of the Year” Award at the 2022 Ingram Micro Marketing Experience Event

The prestigious accolade celebrates Star Micronics’ partner-led strategy, exemplary level of engagement and focus on mutual business growth

Nov. 4, 2021 – Somerset, NJ- Star Micronics is pleased to be named “Vendor of the Year” – Data Capture / Point of Sale – by Ingram Micro Inc. The annual Ingram Micro “Vendor of the Year” awards celebrate the success of more than two dozen emerging and established-channel focused vendor organizations across several categories including technology, markets, and communities. The awards were presented virtually in October 2021 at Ingram Micro’s 2022 Marketing Experience Event.

“Ingram Micro is proud to work with Star Micronics and enable our mutual channel partners with technology, services and resources needed to differentiate their business and bring more value to their customers,” says Ingram Micro’s Executive Director of Marketing and host of the 2022 Marketing Experience Event Dennis Crupi. “Congratulations to Star Micronics and all of our 2021 Vendor of the Year Award Winners.”

Pulling from the industry’s most comprehensive portfolio of vendor brands, the Ingram Micro team selected 30 “Vendor of the Year” recipients as part of the 2022 Marketing Experience Event. Earning the title of Vendor of the Year for DC/POS is commended by Ingram Micro for its unwavering commitment to the channel and excellence at all levels of engagement, enablement and execution.

“Star Micronics continues to innovate and provide the solutions that our customers need,” says Mike Hanson, Executive VP of Star Micronics. “We’re incredibly honored to receive this award from Ingram Micro, and thankful for such a strong partnership.”

To watch the Ingram Micro Experience event and Vendor of the Year awards, visit https://cvent.me/5xEz8k.

About Star Micronics

Star Micronics, one of the world’s largest POS providers, has designated a portfolio of printing, secure cash management, and customer engagement solutions for any retail or hospitality establishment in POS and mPOS environments. Embracing the mobility wave, Star’s complimentary SDKs allow users to utilize Star printers in tandem with Android™, and iOS iPad® and iPhone® devices to generate receipts for all its printers. Always leading, and always innovating, Star Micronics enables web-based printing solutions including remote cloud printing, wireless cash drawer solutions, proximity-based printing, and secure cash management. For more information, visit https://starmicronics.com or follow us on Facebook, Twitter, YouTube, or LinkedIn.

About Ingram Micro

Ingram Micro helps businesses realize the promise of technology. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead. Discover how Ingram Micro can help you realize the promise of technology. More at www.ingrammicro.com

###

Media Contacts:

Brianna Moriarty
Star Micronics America, Inc.
(848) 216-3292
bmoriarty@starmicronics.com

Marie Rourke
WhiteFox Marketing Inc. (for Ingram Micro Inc.)
714-292-2199
marie@whitefoxpr.com

November 10, 2021
Labor Shortage Solutions: The Most Helpful Technology
The COVID-19 pandemic has sparked many unexpected changes in the economy and the way we live our lives. At the beginning of the pandemic, jobs were lost – in April 2020, as a result of the lockdown, the unemployment rate peaked at 14.8%. But now small businesses are facing a similar yet entirely different challenge: there are millions of job openings but a shortage of workers. Read on to learn more about the labor shortage and how the right technology can help businesses not just survive but thrive.

The Labor Shortage: Facts and Figures

The current labor shortage is a historic one. According to CNBC, as of August 2021 there were 4.3 million people leaving their jobs, the highest level on records dating back to 2000. Additionally, per the most recent U.S. Labor Department Job Openings and Labor Turnover Survey, there were 10.4 million job openings as of August 2021.

Service-heavy industries that traditionally required abundant manual labor, like accommodation and food services, are being majorly affected by the labor shortage. That puts you, a small business owner, under pressure to pivot your operations to keep up with consumers’ needs. Read on to explore how the right technology can help your business succeed during the labor shortage and beyond.

Labor Shortage Solutions

Self-Service Kiosks

Self-service kiosks can be extremely beneficial when your business is short-handed. A kiosk can enable your customers to take matters into their own hands (literally), avoiding potential long lines and bottlenecks.

Kiosks allow customers to order their own meal at a restaurant, check themselves in to an appointment, and check prices or pay for their own purchase at a retail shop. All the while, kiosks allow precious available staff to dedicate themselves to improving the customer experience in more worthwhile ways, like providing more personal customer service, restocking shelves, preparing online and curbside orders, and more.

Mobile Checkouts

A mobile checkout at Target (source: thekrazycouponlady.com)

In the retail and QSR space, long lines are a serious danger. According to a study conducted by payment platform Ayden, retailers lose a collective $37.7 billion in potential sales due to long checkout lines (and that figure is surely even higher now during the labor shortage).

The answer? Mobile checkouts. Instead of requiring customers to queue up at a traditional point of sale, mobile checkouts enable staff to process payments anywhere in the store or restaurant as long as they have a mobile point of sale device and a mobile receipt printer. Implementing mobile checkouts not only help your business with line-busting, but they offer a more convenient method of payment for your customers and allow staff to be out and about in the building completing other tasks while also being able to ring up sales along the way.

Reopening Toolbox

Now more than ever, safety and convenience are priorities in retail and hospitality environments. As businesses reopen their doors, Star is proud to offer a line of solutions and resources designed to keep consumers and employees safe and satisfied.

Visit Toolbox

POS Software & Online Ordering

If there’s ever been a time to upgrade your POS software and become a part of the online ordering scene, the pandemic is it. If you’re considering upgrading, be sure to choose a POS software that includes features like:

Online and brick-and-mortar selling capabilities

Mobile checkouts and mobile payment acceptance

Inventory management and menu management

Employee reporting, management, and payroll

Customer management and loyalty programs

Stock transfers

Detailed reporting

Online ordering is not only widely sought after by consumers but can help you optimize your in-store and in-restaurant labor by having customers pay online and simply drop by to pick up their item or meal (or have it delivered to them). This can help keep your remaining brick-and-mortar business flowing, while allowing staff to package orders in-between ringing up customers or providing other customer support.

Antimicrobial Film Covers

Between the Delta variant and the upcoming flu season, avoiding germs is a priority for all shoppers and diners, whether they’re browsing your brick-and-mortar establishment or simply dropping by to pick up a curbside order.

Help protect your customers and staff alike by applying antimicrobial film covers (like the ones from Star) to various surfaces in your store. Antimicrobial covers take seconds to apply, last up to 6 months, and can be placed on anything from door handles and checkout counters to restaurant tables and bathroom surfaces. Additionally, the covers provided by Star are thoroughly tested, EPA-compliant, and latex-free.

The Labor Shortage: A Trying Time, but Also a Time to Improve

The labor shortage is without a doubt one of the most stressful times the retail and restaurant industries have endured in recent years. However, the technology needed to help businesses through this challenge should be considering an investment in long-term success. Solutions like self-service kiosks, mobile checkouts, top-of-the-line POS software, and antimicrobial covers help you survive the now – and thrive in the tomorrow.

From antimicrobial film covers to mobile receipt printers, Star has the right POS technology to boost your business – whether you’re fully staffed or short-handed.

Star Micronics Product Catalog

Explore POS printers, label printers, kiosk solutions, and accessories for retail, restaurant, self-service, and more.

Download Now

Disclaimer: NeverGerms® makes no claims regarding the safety or health of the general public or those interacting with its products. “NeverGerms®” and “Touch Less Germs®” are registered trademarks and not intended to have literal interpretation. NeverGerms products are manufactured by NeverGerms and distributed by Star Micronics. Although these products are designed to reduce microbe populations on commonly-utilized surfaces and have been tested by the manufacturer for their antimicrobial properties, Star Micronics cannot guarantee that they will eliminate all risk of germ, including virus, transfer from such surfaces. Star Micronics, as distributor, relies entirely upon claims made by manufacturer as supported by prior research. For further information, please visit www.nevergerms.com.
November 4, 2021
Star Software Update: Beta Windows USB Cash Drawer SDK Released
Welcome to the Star Software Update, the regular series of blog updates where Star’s Integration Team informs you about the latest important Star Micronics software updates.

What’s New:

Star Micronics has released the Beta Windows USB Cash Drawer SDK. This SDK is distributed as a DLL and a sample app is provided to demonstrate usage. This SDK is ideal for any industry that uses a cash drawer (retail, hospitality, etc.)

What is Included in the SDK?

The SDK for Star Micronics USB cash drawers (currently the SMD2 Max Series and CD3 Value Series) includes three functions:
- Discovering connected cash drawers (up to 8 can be connected at once)
- Checking open/closed state of the cash drawer(s)
- Opening the cash drawer(s)
About Star’s USB Cash Drawers

Star Micronics has two series of cash drawers that feature USB connectivity. Learn more about them below:

Value Series Cash Drawers (CD3)

Durable steel construction
Black or white coated finish
Cash till options for US and Canada
13”x13” and 16”x16” models available

Learn more >

Max Series Cash Drawers (SMD2)

High quality steel construction
Black or white coated finish
Kensington lock capable for added security
13”x17” and 16”x17” models available

Learn more >

Next Steps

Visit GitHub to access and learn more about the SDK: https://github.com/star-micronics/starlabs-cashdrawer-sdk-windows

Questions or Comments?

Contact Star Integration Now
October 28, 2021
The Best Tech to Help with the Holiday Retail Rush

It’s hard to believe, but before we know it the holidays will be here. While the holiday season always brings an uptick in consumer spending, this year is slated to see a rise in sales. This would normally be positive news, but with the ongoing labor shortage, it may be stressful to some retailers. Read on to learn more about estimated holiday spending trends and what technology can help retailers tackle the holiday rush.

Expected 2021 Holiday Retail Shopping Trends

Despite the ongoing pandemic and the COVID-19 Delta variant, retailers should be prepared to handle an increasing number of holiday sales.

According to CBS News,

“U.S. consumers will spend up to 9% more this holiday period compared to 2020, when consumers spent a total of $1.2 trillion during the key shopping period between November and the end of the year, according to a forecast from Deloitte. That would be an improvement over holiday spending over the last two years, when sales grew less than 6% in 2020 and just over 4% the previous year.”

Which Tech Can Help the Holiday Retail Rush

An increase in sales is, of course, the goal of any retailer. But what happens when you’re expecting a steep rise in sales when you are simultaneously experiencing a labor shortage?

The right technology can help short-staffed retailers not only survive the holiday season but thrive in it. After all, making a positive, lasting impression on shoppers by providing a seamless customer experience is something that will pay off well into the future, not just this winter.

Self-Service Kiosks

Self-checkout kiosks can really be a “two birds, one stone” solution for the holidays: they can alleviate your limited staff’s workload while also giving customers the option to pay at their own pace and without having to worry about coming in contact with another person. And shoppers love them, too. According to TotalRetail, 60% of surveyed shoppers said they would rather pay at a self-checkout than with a cashier. And that’s not all: the survey also found that over one-third of consumers say they have been using self-checkouts “much more” in the past 12 months.

Online Ordering

When a store is short-handed, it’s especially important to streamline and quicken transactions. Being able to rapidly process a purchase or retrieve a buy online, pickup in store (BOPIS) order means more sales and happier customers at the end of the day.

If your store isn’t already online, it should be. Shipping to customers can keep your brick-and-mortar location flowing smoothly. Even if you don’t ship to customers, having an option to place a BOPIS order can not only make your shoppers’ lives more convenient, but lighten the load of your salesfloor staff so they can focus on more important initiatives like customer service and swiftly processing the remaining in-store purchases.

You can make your online ordering operations even more streamlined by utilizing technology like linerless labels. Ideal for quickly and efficiently labeling orders, these peel-and-stick labels eliminate the pesky, messy traditional label liners and can easily be removed and reapplied.

Mobile Payments

There’s a solution for you even if you are still experiencing long lines in your brick-and-mortar: mobile payments. With a mobile card reader and portable receipt printer, your staff can ring card- or mobile wallet-paying customers up anywhere in the store. Another “two birds, one stone” solution, mobile payments can allow staff to provide customer service or restock shelves while also having the technology on-hand to ring up any purchases that nearby customers may have.

Health and Safety Solutions

We must not forget that we are still in a pandemic. You can make holiday shoppers feel safe and confident by incorporating a variety of health and safety solutions into your brick-and-mortar store. Examples of these solutions include a sneeze guard at the point of sale and customer service counters, readily available hand sanitizer, and antimicrobial covers on door handles, bathroom surfaces, and more.

Star’s Holiday Retail Solutions

Whether you are a retail store looking for products to help you this holiday season, or you are a reseller hoping to offer your retail customers a relevant solution, Star has what it takes. Explore our holiday retail solutions below.

Kiosk Printers

Printers are an integral part of self-checkouts, and Star is proud to provide a range of reliable self-service kiosk printers available with a variety of print widths and connectivity options.
Learn more >

CloudPRNT

Star makes online ordering easy. By choosing a printer equipped with CloudPRNT technology, you can print online orders automatically – no extra tablet needed.
Learn more >

Portable Printers

Looking to line-bust? Star’s portable printers are what you need. With Bluetooth, Apple BLE, and USB connectivity, these on-the-go printers not only print receipts, but labels, too. Better yet, they have a rugged housing and feature a long battery life, as well.
Learn more >

Antimicrobial Covers*

Keeping a variety of surfaces cleaner doesn’t have to be complicated. The antimicrobial covers provided by Star enable you to protect door handles, checkout counters, bathroom surfaces, and more – and application takes 30 seconds or less.
Learn more >

POSShield Sneeze Guard

Protect both shoppers and employees at the point of sale and customer service area with a durable, protective sneeze guard. The POSShield takes the sneeze guard to the next level by accommodating any existing POS terminal and not requiring any countertop mounting or drilling (making it futureproof, too).
Learn more >

Explore Star’s complete product line – for the holiday season and beyond – in our product catalog:

Download Catalog

*Disclaimer: NeverGerms® makes no claims regarding the safety or health of the general public or those interacting with its products. “NeverGerms®” and “Touch Less Germs®” are registered trademarks and not intended to have literal interpretation. NeverGerms products are manufactured by NeverGerms and distributed by Star Micronics. Although these products are designed to reduce microbe populations on commonly-utilized surfaces and have been tested by the manufacturer for their antimicrobial properties, Star Micronics cannot guarantee that they will eliminate all risk of germ, including virus, transfer from such surfaces. Star Micronics, as distributor, relies entirely upon claims made by manufacturer as supported by prior research. For further information, please visit www.nevergerms.com.

October 26, 2021
Cannabis Legalization News: Which States are Next in 2022?
When it comes to the growth of the cannabis industry, there’s virtually no end in sight. According to Flowhub, the US cannabis industry is worth $61 billion, support for legal marijuana is at a record high of 68%, and a whopping 12% of Americans are currently marijuana users. Many states have already legalized medical and/or recreational usage, and more are expected to in the coming year.

In today’s blog post, explore the hottest cannabis legalization news, like which states most recently legalized, and which may legalize in 2022.

Who Legalized in 2021?

This year, four states legalized recreational usage of marijuana: Connecticut, New Mexico, New York, and Virginia. Currently 19 states (and the District of Columbia) have legalized recreational marijuana use. Additionally, following its 2020 ballot measure, New Jersey signed into law legislation legalizing recreational use.

States That May Legalize in 2022

The upcoming year is slated to be a big one in terms of cannabis legalization news. Below are the states that may legalize usage in 2022.

Arkansas

Arkansas may have two upcoming ballot measures regarding cannabis usage:

Arkansas Decriminalize Marijuana, Create Regulations and Grant Limited Immunity to Cannabis Businesses Initiative, which would decriminalize marijuana, give limited immunity to marijuana businesses, and create industry regulations.

Arkansas Recreational Marijuana Initiative, which would legalize cannabis use for people aged 21 and older.

Florida

In 2022, Florida may have three upcoming cannabis-related ballot measures:

Florida Marijuana Use and Growth Legalization Initiative, which would legalize the personal use, growth, transport, and possession for people aged 21 and older. It would also permit people to grow up to nine marijuana plants (18 maximum per household).

Florida Medical Marijuana Plants Initiative, which would amend Amendment 2 (2016) to redefine “medical use” and allow growing up to nine marijuana plants.

Florida Medical Marijuana for Mental Health Disorders Initiative, which would amend Amendment 2 (2016) and add nine mental health disorders to the state’s list of qualifying conditions to purchase and use marijuana medically.

Idaho

Idaho may have two upcoming ballot measures in 2022:

Idaho Marijuana Legalization Initiative, which would legalize the possession, use, and transfer of up to three ounces of marijuana by people aged 21 and older.

Idaho Medical Marijuana Initiative, which would create a medical marijuana program in the state.

Mississippi

In 2022, there may be a ballot measure in Mississippi called the Mississippi Marijuana and Hemp Decriminalization Initiative, which would legalize the usage of marijuana, hemp, and cannabis derivatives, allow individuals to grow up to 99 plants, release prisoners held on cannabis-related charges, and expunge cannabis-related criminal records.

How Resellers Can Cash in on Cannabis Point of Sale

The cannabis industry has become one of the fastest growing markets. Here’s how resellers can take advantage.

Download eBook

Missouri

Just like Florida, Missouri may have three upcoming ballot measures next year.

Missouri Changes to Medical Marijuana Program Initiative, which would amend the state’s current program and allow medical marijuana patients to grow their own cannabis, lower the cost of a patient ID card to $25, and allow up to three primary caregivers for a medical marijuana patient.

Missouri Marijuana Legalization Initiative, which would legalize the purchase, possession, consumption, use, delivery, manufacturing, and sale of marijuana for users aged 21 and over. It would also allow those facing non-violent marijuana-related charges to petition their release or have their criminal records expunged, and it would impose a 6% tax on all marijuana sales.

Missouri Marijuana Legalization and Automatic Expungement Initiative, which would legalize recreational marijuana, ban the taxation of medical marijuana, allowing driving under the influence of marijuana, and automatically expunge/release those with non-violent marijuana-related charges.

Nebraska

Nebraska has two potential ballot measures regarding cannabis coming up in 2022:

Nebraska Marijuana Legalization Initiative, which would legalize recreational use.

Nebraska Medical Marijuana Initiative, which would amend the state’s Constitution to allow for medical marijuana usage.

North Dakota

North Dakota’s potential upcoming ballot measure, North Dakota Legalize Marijuana and Allow Home Growth Initiative, is pretty self-explanatory: it would legalize cannabis use for residents 21 years of age and older, and allow people to possess, grow, process, or transport up to 12 cannabis plants for personal use.

Ohio

In 2022, Ohio’s ballot measure Ohio Marijuana Legalization Initiative would legalize the cultivation, processing, sale, possession, home growing, and recreation use of cannabis for people aged 21 and older.

Oklahoma

Next year, Oklahoma may have two relevant ballot measures:

Oklahoma State Question 817, Marijuana Legalization Initiative, which would legalize and regulate cannabis for people aged 21 and older and impose a 15% tax on sales by people who do not hold a medical marijuana license.

Oklahoma State Question 818, Cannabis Commission and Medical Marijuana Regulation Initiative, which would replace the current Oklahoma Medical Marijuana Authority with the State Cannabis Commission.

Wyoming

And last but not least, Wyoming may also have two cannabis-related ballot measures in 2022:

Wyoming Medical Marijuana Initiative, which would create a medical marijuana program.

Wyoming Reduce Criminal Penalties for Marijuana Cultivation, Possession, Use, and Transport Initiative, which would reduce the criminal consequences for cannabis cultivation, possession, use, and transport.

Star’s Cannabis POS Solutions

As the cannabis industry continues to flourish and new dispensaries and cannabis POS software companies continue to pop up, as a reseller it’s pertinent that you are provided a complete solution customized for cannabis. Star proudly offers all of the POS hardware dispensaries need, from certified scales to online ordering printers.

Featured Solutions

mG-S322 Scale
NTEP-certified
Measures substances 0.01g – 320g
Learn more >

mC-Print3
3” thermal receipt printer
Online ordering capabilities
Learn more >

Cash Drawers
Perfect for a cash-heavy industry
3 series with various features and price points
Learn more >

Antimicrobial Covers*
Reduce germ transfer on high-touch surfaces
Easy to apply
Learn more >

To view Star’s complete cannabis POS hardware offering, download our brochure!

Star Micronics Product Catalog

Explore POS printers, label printers, kiosk solutions, and accessories for retail, restaurant, self-service, and more.

Download Now

*Disclaimer: NeverGerms® makes no claims regarding the safety or health of the general public or those interacting with its products. “NeverGerms®” and “Touch Less Germs®” are registered trademarks and not intended to have literal interpretation. NeverGerms products are manufactured by NeverGerms and distributed by Star Micronics. Although these products are designed to reduce microbe populations on commonly-utilized surfaces and have been tested by the manufacturer for their antimicrobial properties, Star Micronics cannot guarantee that they will eliminate all risk of germ, including virus, transfer from such surfaces. Star Micronics, as distributor, relies entirely upon claims made by manufacturer as supported by prior research. For further information, please visit www.nevergerms.com.
October 14, 2021
Retail Rebound: 5 Expected Post-COVID-19 Consumer Trends

The retail industry has seen some interesting times in the past couple of years, to say the least. Pre-pandemic, the industry was dappling in omnichannel capabilities. When the pandemic hit in early 2020, after a brief shutdown and calibration period, the Retail Rebound emerged. Contactless payments, QR code technology, online ordering, and more have blossomed – but what is here to stay? In today’s blog post, explore some of the top solutions that have grown during the pandemic and which are predicted to remain in the Retail Rebound and beyond.

1. Contactless Payments

Payments are changing as we know it, and contactless payments are on the rise. In fact, according to Forbes, over 35% of consumers claim they use contactless payments for at least 75% of their retail purchases.

Contactless payments can take several forms but the most popular are mobile wallets like Apple Pay and Google Pay that are available on smartphones and smart watches, and NFC credit and debit cards. These technologies allow customers to simply hold their device or card over a compatible payment terminal instead of having to use cash or swipe or insert their card. While these payment methods first gained traction as a way to avoid germs, their speed, convenience, and security make them liable to remain popular for the foreseeable future.

2. BOPIS (Buy Online, Pick Up in Store)

Buy online, pick up in store (commonly called “BOPIS”) is a prime example of a retail offering that was slowly emerging before COVID-19, but exponentially grew in popularity during the pandemic and continues to do so during the Retail Rebound.

According to research by Kibo Commerce, BOPIS orders grew over 500% by the height of the pandemic in 2020. However, while many shoppers turned to BOPIS as a way to stay safe, it’s been found that over half of them actually favor it for its convenience, meaning we can expect for it to stay around for good. Who would want to turn back the dial to more inconvenient methods of shopping?

3. Omnichannel Shopping

As the pandemic began to unfold, one thing was true for retailers: if you aren’t online yet, you need to be now. The safety and convenience offered by providing customers an omnichannel shopping experience quickly went from a “nice to have” to a “must have.” It appears shoppers continue to consider online shopping a necessity – according to GWI, as of spring 2021, 76% of consumers in the US and UK said they’re still doing more online shopping compared to before the pandemic.

BOPIS, which we mentioned above, is part of an omnichannel strategy, as is having an informative and functional website, real-time inventory management, and more. Click here to learn more about a successful omnichannel strategy.

Free Resources During COVID-19 & Beyond

Now more than ever, safety is a priority in retail and hospitality environments. Star Micronics is proud to offer a line of solutions and resources for businesses during this challenging time, designed to keep consumers and employees safe, as well as mitigate business impact caused by COVID-19.

Visit Our Health & Safety Toolbox

Antimicrobial covers offered by Star

4. Cleanliness

This one might seem like a no-brainer, but its effects may be more long-term than you initially thought. Germ avoidance is of course extremely important, especially during the peak of the pandemic. However, even as the worries of COVID-19 eventually fade, the desire to avoid touching other people’s germs is likely to stay. Things that we used to touch regularly without a second thought, like door handles, now have us feeling some hesitation. Flu season is an example of a recurring scenario in which people will likely be a lot more cautious about germs than before the pandemic.

Businesses can ease these worries by installing the right solutions. Most retailers probably already have a plexiglass sneeze guard installed at checkout counters, but something they may not have yet are antimicrobial covers. These peel-and-stick covers can be applied to door handles, checkout counters, elevator buttons, and more. With an easy application process and a lifespan of up to six months, they’re a great way to consumers’ ongoing need to stay safe and healthy.

5. Self-Service

Whether you’re ordering your meal at a restaurant or checking in to your doctor’s office, self-service kiosks are growing in popularity across several markets – and for good reason. Kiosks help minimize the risk of spreading germs via face-to-face contact, they can help with line-busting (especially during the current labor shortage), and they provide a prime opportunity for upselling and brandingThese benefits are expected to remain present during the pandemic and beyond; according to Infiniti Research Limited, during 2021-2025 the self-service kiosk market is expected to grow by $2.97bn, at a CAGR of almost 6%.

Retail Rebound: The “Here and Now” is Here to Stay

Retail has changed for good. The unprecedented pandemic brought on a slew of challenges seemingly overnight, and the solutions the market has created to adapt to those challenges are likely here to stay as they provide ongoing safety, convenience, and security to shoppers worldwide. Now is the time for retailers to assess and optimize their operations.

Always leading, and always innovating, Star is proud to offer a range of retail POS hardware solutions to accompany the ever-evolving retail market trends.

Star Micronics Product Catalog

Explore POS printers, label printers, kiosk solutions, and accessories for retail, restaurant, self-service, and more.

Download Now

Disclaimer: NeverGerms® makes no claims regarding the safety or health of the general public or those interacting with its products. “NeverGerms®” and “Touch Less Germs®” are registered trademarks and not intended to have literal interpretation. NeverGerms products are manufactured by NeverGerms and distributed by Star Micronics. Although these products are designed to reduce microbe populations on commonly-utilized surfaces and have been tested by the manufacturer for their antimicrobial properties, Star Micronics cannot guarantee that they will eliminate all risk of germ, including virus, transfer from such surfaces. Star Micronics, as distributor, relies entirely upon claims made by manufacturer as supported by prior research. For further information, please visit www.nevergerms.com.

October 5, 2021
How to Avoid and Dispute Chargebacks with Printed Receipts
As a business owner in the modern competitive economic landscape, the bottom line means everything. In today’s blog post, explore what chargebacks are, their prevalence, and how you can use printed receipts to avoid and dispute them – saving you money and increasing your bottom line.

What is a Chargeback?

First and foremost, let’s explain what exactly a chargeback is.

According to Investopedia,

“A chargeback is a charge that is returned to a payment card after a customer successfully disputes an item on their account statement or transactions report. A chargeback may occur on debit cards (and the underlying bank account) or on credit cards. Chargebacks can be granted to a cardholder for a variety of reasons.”

Some of the reasons chargebacks are granted are because a customer didn’t receive an item they paid for, a charge may have been accidentally duplicated, or their card was stolen, and the purchase(s) are fraudulent.

However, fraudulent chargebacks also exist that are unfortunately due a consumer knowingly (and unfairly) disputing a charge. Also known as “friendly fraud,” this occurs when a shopper purchases something with their own credit card and then requests a chargeback after receiving the purchased items or services.

The Chargeback Process

When a chargeback occurs, it typically includes a four-step process:

1. Initial Dispute: The cardholder begins a dispute and the bank issues the customer a temporary line of credit (meaning they get their money back, but it’s not completely settled yet).

2. Bank Communication: The cardholder’s bank sends the transaction back to the merchant’s bank and they communicate to get more information about the transaction.

3. Bank Decision: The two banks continue to communicate and either resolve the issue, or the merchant’s bank issues the merchant a chargeback notification.

4. Merchant Action: You, the merchant, either accept or dispute the chargeback.

Chargeback Statistics

So, how often do chargebacks occur and what do they cost you, the retailer? Alarmingly, chargebacks are increasing at a rate of 20% per year, and nearly 86% of chargebacks are likely cases of “friendly fraud.”

Discover more chargeback facts and figures in the below infographic from Expert Market:

How to Avoid Chargeback and Dispute Chargeback

While the frequency of chargebacks (and “friendly fraud”) can feel jarring, don’t worry, there are actions you can take as a retailer to avoid and dispute chargebacks.

Below are several ways your business can take control of the situation:

Keep record of tracking numbers and delivery confirmation, if applicable. This can help you prove that a customer did indeed receive their order if they are claiming they did not.

Keep chat transcripts with the customer (whether the conversation occurred via email, live chat, social media, or elsewhere).

Write an informative, persuasive rebuttal letter including the amount that you are disputing, the reason code of the chargeback, and a detailed outline describing why the documents you are providing prove that the disputed transaction is indeed legitimate.

Always provide a printed receipt in your brick and mortar location and keep copies of your receipts whether they are digital or printed.

The Value of Printed Receipts

Printed receipts are extremely important as you dispute chargebacks. As mentioned above, one of the first steps of the investigation is when the customer’s bank and the merchant’s bank communicate. A part of this action is to request a copy of the original transaction receipt from you, the business owner. Providing detailed receipts can not only help identify “friendly fraud,” but can also quickly solve the issue in the case that the customer simply didn’t recognize the charge on their account, but it is indeed legitimate.

To ensure the process goes as smoothly as possible, make sure that your receipts contain all of the information needed to meet the retrieval request standard of major card networks like Visa and Mastercard. This information includes:

Merchant name and location

Transaction date

Merchant location code

Description of goods or services

Account number or token (it’s recommended to conceal everything but the expiration date and the last four digits of the account number)

Payment card brand

Transaction amount

Authorization code, if applicable

Space for cardholder signature, if applicable

Return/refund policy

You can learn more about how to dispute chargebacks by visiting ChargebackGurus.com.

Star’s 5 Best Receipt Printers

Star offers several top-rated printers suited for a variety of retail, restaurant, and hospitality locations.

Download Guide

Meet Star’s Receipt Printers

The benefits of printed receipts don’t stop there. The right receipt printer not only helps you fight fraud, but can optimize your business’s operations, connect you to the industry’s most popular online ordering platforms, and enhance the aesthetics of your store.

Star is proud to offer a wide variety of receipt printers, ranging from those with ultra-modern designs to tried-and-true affordable industry leaders. Explore three of the most popular Star receipt printers below:

mC-Print3

3” thermal printer
CloudPRNT for online ordering
Ethernet (LAN), USB, USB-C, Lightning, Bluetooth
Learn more >

TSP143III

Industry-leading printer
Affordable and reliable
Ethernet (LAN), USB, Lightning, WLAN, Bluetooth
Learn more >

mPOP®

Receipt printer/cash drawer combo
Compact Flat Bill cash management
iOS, Android, Windows tablet compatibility
Learn more >

Explore the entire line of Star receipt printers that can help you avoid chargebacks.
September 28, 2021
What is a Fiscal Printer and How Do You Sell Them?
As a point of sale (POS) reseller and/or software developer, chances are you’ve heard of fiscal printers, and we’re betting there’s a bigger chance that you’re interested in expanding your business globally. Read on to explore what exactly fiscal printers are, where they are required, and how to leverage selling them to grow your business internationally.

What are Fiscal Printers?

Simply put, a fiscal printer is a receipt printer that includes a fiscal memory module. The module records every transaction for easy regulation of sales tax owed to a country. Fiscal printers include both cloud-based solutions as well as carbon copy printing.

Thermal printers are generally used as fiscal printers for several reasons: they are quiet, they do not require ink cartridges, and they have a fast print speed. Local integrators can modify thermal receipt printers to become certified fiscal printers.

Other fiscal memory devices exist as well, including fiscal cash registers and electronic signature devices. Whether a business uses a fiscal printer, cash register, or electronic signature device, all of the devices one thing in common: they are a piece of equipment that has been certified by the local government, connects to a POS terminal, and records taxation for public revenue.

The Cloud: The Next Generation of Fiscal Recording for Some

A handful of countries are now considering moving their fiscal solutions to the cloud, meaning that it is now the responsibility of the POS software (or other applications) to record every single transaction in an approved fiscal log stored on the cloud. The fiscal agencies, can now, at any time, monitor and verify business sales and transactions. In this instance, the receipt printer is no longer involved in this operation.

Which Countries Use Fiscal Printers?

Many countries around the world require fiscal memory devices, including:
- Albania
- Argentina
- Austria
- Azerbaijan
- Bangladesh
- Belgium
- Bosnia and Herzegovina
- Brazil
- Bulgaria
- Canada
- Croatia
- Chile
- Czech Republic
- Ethiopia
- France
- Gambia
- Germany
- Greece
- Hungary
- Italy
- Kazakhstan
- Kenya
- Latvia
- Lithuania
- Malta
- Mexico
- Montenegro
- North Macedonia
- Panama
- Poland
- Romania
- Russia
- Rwanda
- Serbia
- Slovakia
- Slovenia
- Spain
- Sweden
- Tanzania
- Turkey
- Venezuela
The rules surrounding the usage of fiscal memory devices vary in all of these countries and have differing histories. For example, Italy has enforced a fiscal printer law since 1990, while Austria began introducing its fiscal regulations in 2016.

How Star Can Help You Sell Fiscal Printers

Looking to expand your business globally? Are you prepared to offer the fiscal printers required in many countries? Star Micronics can help. As a global company known for quality and reliability, Star can support you as you grow your business across borders and provide you with a range of printing solutions to help you meet the fiscal printing requirements of the many markets that are regulated.

Star proudly offers a variety of fiscal solutions, including:
- Fiscal boards, with or without SD memory cards, for Star desktop printers
- Receipt printers certified by local fiscal agencies (ready to purchase)
- In-country partners to support local fiscal solutions
- Electronic journal development support
- Consulting services to support your search of local laws and requirements
Star’s 5 Best Receipt Printers

Star offers several top-rated printers suited for a variety of retail, restaurant, and hospitality locations.

Download Guide

Looking to learn more about Star? Learn more about us in the below video.

Star’s Fiscal Consulting Services

Star offers consulting services to help you navigate local government regulations.

Fiscal solutions are constantly evolving, and requirements differ from country-to-country and time-to-time. Here are some examples of solutions that Star was able to research and offer solutions for:
- Originally, fiscal agencies requested that business owners keep a log of each transaction. The easiest way for businesses to do that was to keep a copy of each customer receipt and many countries implemented requirements to use impact printers with multiple ply paper rolls to support this requirement. Therefore, at that time, thermal printers were not authorized.
- In the next generation of requirements, agencies imposed that the receipt data be stored in the printer in a special sealed module. Since the security of this information was so important, fiscal agencies only allowed local technology providers to develop these modules and partnerships between these companies and the printer manufacturers developed. Star has been working with these companies for years to deliver the best solutions for these fiscal countries.
- And lastly, the newest generation of cloud-based fiscal solutions does not require the fiscal module to be integrated with the printer, which reduces the cost and complexity of the solution.
With offices in the Americas, Europe, the Middle East, Africa, India, and Asia, Star has offices and/or in-country partners that monitor fiscal printing requirements and are available to help you research and complete your solution.

Explore Fiscal Printer Solutions
September 16, 2021
Advanced Business Computing LLC Teams Up with Star Micronics to Provide Unparalleled Products and Services in Inventory Management and Point Of Sale

By offering Star products, Advanced Business Computing LLC provides customers with a valuable and unique style of customer centric services

Somerset, NJ – September 14, 2021 – Star Micronics, a leading manufacturer of mobile, point of sale (POS), and customer engagement technologies, is proud to announce that its partner Advanced Business Computing LLC (ABC) is expanding into the point of sale (POS), restaurant, and retail industry and is opening a brick-and-mortar location as well as providing on-site service and support.

With over 30 years of IT experience ABC provides Columbus, IN with services such as desktop and laptop sales, custom built office and gaming systems, computer repair for PC and Mac, networking, procurement, and management services. By opening a physical location and offering Star’s POS products, they can provide customers with an extensive portfolio of products and services. After almost 10 years of providing support in the commercial business arena, they are now ready to extend these services to the retail, restaurant, hospitality, and manufacturing industry by offering cost-effective products and services in inventory management and point of sale.

By providing Star products along with industry-leading expertise, attention to detail, and outstanding customer service, ABC has become a top choice for IT-related services. This new business expanse will enable ABC to provide customers with everything under one roof – from receipt, kitchen, and barcode printers to scanners and RFID equipment. Additionally, POS hardware and software setup, implementation, and ongoing support will be available.

“ABC is excited to partner with Star Micronics to meet our customers’ needs,” said Debra Peters-Smith, CEO. “The variety of POS solutions with our exceptional services would provide customers with exceptional long-term value.”

September 14, 2021
What to Look for in a POS System for a Small Restaurant
As the owner or manager of a small restaurant, it can be intimidating to think about all of the point of sale (POS) components that you need. With so many options on the market, what’s the best POS system for a restaurant? Read on to explore the must-have POS system features, from online ordering to front-of-house management.

1. Online Ordering Capabilities

Online ordering went from a “nice-to-have” option to a “must -have” in just a couple of short years. In fact, online food delivery sales are estimated to grow up to $220 billion by 2023 (and comprise 40% of total restaurant sales). And let’s not forget about online orders for in-store pickup, too. Either way you cut it, online ordering isn’t just for the chains; it’s for small businesses like yours.

Be sure to look for a POS system that includes online ordering capabilities. Some POS software may include this feature, or you may be able to simply use a printer equipped with cloud printing technology (like Star’s) to print third-party online orders from services like DoorDash, GrubHub, Uber Eats, and more.

2. Mobile Payment Acceptance

Just like online orders are booming, so are mobile payments. Simply put, mobile payments are those made on mobile devices like smartphones and smart watches. Instead of paying with cash or a credit/debit cards, consumers use their digital wallet to pay for their goods.

To be able to accept mobile payments, your POS system must be equipped to handle NFC (or, near field communication) payments, which are made by a mobile device (or contactless card) being two inches or less from the NFC-equipped card reader. Examples of mobile payment providers are Apple Pay, Google Pay, and select credit/debit cards.

3. Back-of-House Communication

We’ve all been there: you find a restaurant that serves up delicious food but has a clunky workflow that leaves you hungrily waiting for your meal. Avoid being this restaurant by choosing a POS system that features top-of-the-line communication between the front-of-house and back-of-house. What does this look like? It looks like a POS terminal (or online ordering service) that seamlessly communicates to the restaurant kitchen KDS (kitchen display device) and kitchen ticket printer via technology like CloudPRNT. As orders are placed, they’re immediately sent to the cook in full detail. Say goodbye to long wait times and inaccurate orders with the right communication!

4. Front-of-House Management

Efficiently turning tables means higher revenue. Successfully navigating a large party means happy, repeat customers. Clearly, front-of-house management is key, and the right POS system for a small restaurant can help those efforts. Look for a POS system that features click-and-drag layout builders and the ability to see table times and when tables are about to turn.

5. Menu and Order Management

Menus change, and customers’ tastes vary. Your POS can help you navigate that. The right POS system can help you arrange your menu in a way that makes the checkout process faster, as well as let you make real-time updates from anywhere and apply them to every one of your locations.

When it comes to order-taking, restaurant POS systems can help you quickly modify your customer’s order to their exact taste. Have a special discount idea in mind? POS systems can also allow you to create happy hours and more in mere seconds.

Star Restaurant POS Solutions

From online ordering printers to kitchen buzzers, Star is proud to offer POS solutions for restaurants, QSRs, food stands, and more.

Download Brochure

6. Marketing Capabilities

One of the reasons people love small restaurants is for their personal touch. Leverage POS technology to take that personal touch to a new level! POS systems for small restaurants can include marketing capabilities including:
- Detailed customer profiles so you can send customized offers
- Loyalty/reward programs
- White-labeled websites and apps that feature your restaurant’s branding
- Custom receipt marketing (available on select receipt printers, like Star’s)
7. Detailed Reporting

If there’s one thing that POS systems have, it’s data, and you can put that to use by choosing a POS system that offers detailed reporting.

Reporting can include:
- Live data and daily statistics
- Sales by category
- Sales by item
- Sales by payment type
- Sales in different shifts
- And more
8. Integrations

Right about now you may be thinking there’s a lot of different technologies involved in the best POS system for a restaurant. There’s the software, the hardware, and third-party services like food delivery. That leads us into the next (and possibly most important) aspect of a POS system: it’s integrations.

Save valuable time (and avoid headaches) but choosing a POS system that is integrated with either the software and hardware you already have, or the software and hardware you want to have. For example, if you already have Star printers, choose a POS software that is integrated with Star (hint: there are many). Or, if you know you want to use a certain POS software, be sure that your hardware is integrated with it so that you can set up your system out-of-the-box.

9. Technical support

Support is important – and not just when something breaks! Be sure to choose a POS system and vendors that offer pre-sale support (helping you identify the right solution for your needs), installation support and training, and easily accessible post-sales support (like an online help center and live chat).

Star’s Affordable Small Restaurant POS Bundle

mCP30 with mC-Sound

If you’re looking for an affordable kitchen printing setup, look no further than the mCP30 paired with an mC-Sound kitchen buzzer.

mCP30 Highlights:
Everything you love about the mC-Print3, with an even lower price tag.

• Ethernet
• USB
• CloudPRNT for online ordering

Learn More >

mC-Sound Highlights:
A modern take on the kitchen buzzer.

• Discreetly fits inside the mCP30
• High quality sound (89dB)
• 16 pre-recorded melodies
• Records custom user speech

Learn More >

Explore all of Star’s restaurant POS solutions now.

Learn More
September 9, 2021