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Optimizing Omnichannel Experiences with Best Labeling Practices for SMBs
Omnichannel commerce has become a cornerstone for small and medium-sized businesses (SMBs) aiming to thrive in the digital age. With customers shifting between online, in-store, and mobile engagement, strategic labeling has become crucial in enhancing omnichannel experiences for customers.

To meet this need for your retail or restaurant business, Star Micronics offers solutions like the mC-Label3 multimedia printer, the TSP143IV SK sticky label printer, permanent linerless labels, and Label Builder from Star Micronics Cloud Services. These smart labeling solutions have the features and flexibility to optimize omnichannel commerce.

Explore Star Labeling Solutions

Understanding Omnichannel Commerce

Omnichannel retail expands traditional in-store or digital shopping methods by connecting different points of engagement to create cohesive customer experiences. Labeling plays a pivotal role in ensuring that orders from different channels are processed accurately and efficiently in an organized manner, streamlining operations and helping to keep customers happy.

Customized Labeling for Diverse Order Types

Customized labels are vital for managing omnichannel retail orders. Best practices require using the proper labels for different order types, for example:
- In-Store Purchases: Labels used in-store can include item details, prices, sale information, and QR codes for digital receipts.
- Online Orders: Labels should list order numbers, customer information, and package handling instructions.
- BOSS and BOPIS/Curbside Pickups: Buy online, ship to store (BOSS), buy online, pickup in-store (BOPIS), and curbside pickup require labels that clearly distinguish them from regular orders, possibly with color codes or distinct symbols.
Customizing labels for each process streamlines order processing and minimizes errors, enhancing the customer’s omnichannel experience.

Enhancing Inventory Management through Strategic Labeling

Efficient inventory management is crucial in omnichannel commerce. Labels that include barcodes or RFID tags help track inventory levels in real time, ensuring that stock information is accurate across all sales channels. This approach not only streamlines inventory management but also supports better purchasing decisions and demand forecasting.

Discover Star Barcode Scanners

Customized Labeling Solutions for Increased Operational Efficiency

As e-commerce and omnichannel commerce continue to represent a larger portion of retail sales, you must ensure your business’s processes are as efficient as possible. As order volumes increase, saving minutes at each step in processing and fulfilling them can add up to significant cost savings each year.

The right labeling solutions for your small business can make all the difference. For instance, Star Micronics’ One Touch Label printing feature allows you to create three distinct label images for different types of orders to store on the mC-Label3 multimedia printer and printed with the multifunction button.

Additionally, linerless labels allow employees to retrieve a label from a printer and apply it with one hand. There’s no paper backing to remove, saving time – and helping your business operate more sustainably.

Star Micronics’ Labeling Solutions for SMBs

The mC-Label3 Multimedia Printer

The mC-Label3 multimedia printer is at the forefront of addressing the labeling needs of SMBs, especially for those looking to create better omnichannel experiences. It offers:
- Compatibility with various media types, including permanent linerless labels, which are gaining popularity.
- High-quality printing that ensures readability and durability.
- Modern connectivity options like CloudPRNT, Android Open Accessory (AOA) support, TetherLAN, and SteadyLAN.
- Access to Label Builder on Star Micronics Cloud Services, allowing businesses to create custom labels tailored to their specific needs.
- Universal compatibility with Android, iOS, and Windows – a versatile choice for various business setups.
The mC-Label3 helps small businesses with strategic labeling for omnichannel commerce.

Explore more of Star’s labeling solutions for SMBs here >

Steps Toward Optimal Labeling Practices

The steps toward improving omnichannel experiences by implementing labeling best practices are:
1. Assess your current processes and identify areas for improvement. To understand the impact of your current labeling practices, you can collect data from several sources. Talk to your employees to understand their pain points and suggestions for improving workflows.
2. Look at data from your point-of-sale (POS), ecommerce, or other system application to understand how often order errors occur and how accurate labeling could have prevented them. Include the cost of mistakes and how labeling can reduce them in your assessment.
3. Consider customer feedback, looking for trends that reveal how a better approach to labeling can increase customer satisfaction.
4. Invest in reliable hardware like the mC-Label3 and quality labeling materials once you have defined your needs for a new solution. Ensure the solution is correctly set up and configured for online order fulfillment, in-store pickup, or other processes for the best omnichannel experience.
5. Train your staff on how to get the most value from your new labeling solutions and encourage feedback for continuous improvement.
Conquering Omnichannel Order Management with Cloud-Based Technology Solutions

Consumers have spoken! The future of retail and hospitality is omnichannel, cloud-based, and connected. Is your business prepared?

Conquer Omnichannel

Compete on Omnichannel Experience

Effective labeling is more than a functional necessity; it’s a strategic tool that can significantly enhance customers’ omnichannel experience. By adopting the best practices outlined here and leveraging solutions like those offered by Star Micronics, SMBs can streamline their operations and elevate customer service to new heights.

Explore Star Micronics’ innovative labeling solutions and take the first step towards a more efficient and customer-friendly future.

Find out how Star can elevate your brand:

Contact Star Now
April 19, 2024
The Impact of Food Packaging Labels on the Rising Stars Podcast

In the latest episode of the Rising Stars Podcast, titled “Kate’s Quick Take: The Big Impact of Food Labels,” host Kate Orara explores the crucial role of food packaging labels and strategic labeling within the food industry. This solo episode focuses on how innovations such as linerless labels are not only enhancing operational efficiency but also bolstering brand visibility and sustainability efforts.

Kate discusses the transformative impact that thoughtful, strategic labeling can have on managing restaurants and online orders. With the adoption of eco-friendly practices like linerless labels, businesses can significantly reduce waste while improving workflow and customer satisfaction.

Listen to the New Episode Now

Essential Listening for Food Industry Professionals

Listeners will gain valuable insights into how proper labeling techniques can differentiate their services and boost customer engagement in a competitive market. Whether you’re a restaurant or grocery owner, this episode will provide you with the tools to leverage labeling for better business outcomes.

Tune in to learn how you can elevate your business with just a few simple changes to how you manage and utilize labels.

Read the original blog post here >

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Loving the podcast? Subscribe now, and let us know what you think by leaving a review!

Stay up-to-date on all things Star, don’t forget to follow us on Twitter, LinkedIn, Facebook, Instagram, and YouTube.

Podcast Playlist on YouTube

The Rising Stars Podcast

Immerse yourself in the world of point-of-sale (POS) with the Rising Stars Podcast by Star Micronics, hosted by industry pro, Kate Orara. Twice a month, we explore the fascinating journeys of innovators and businesses navigating the challenges of POS technology’s rapid pace.

In every episode, Kate Orara, Star Micronics’ Partner Development Manager, discusses emerging retail technology trends and strategies with global industry giants. She’s spent her entire career meeting all the right people, and now listeners everywhere can benefit from this vast network of channel gurus.

Always leading and always innovating, Star Micronics, a pioneer in POS and customer experience technology for over 60 years, welcomes you to join us in shaping a brighter future in the retail, hospitality, and cannabis industries.

Want more industry news?

Explore the Star Blog

April 18, 2024
Why Every Café and Coffee Shop Needs a Linerless Sticky Label Printer

Operating a coffee shop or café is an exercise in multitasking. Orders come in from self-service kiosks, online, the drive-thru, and the counter. Keeping customers happy requires a wide range of options, like offering the choice of whole, skim, 2%, almond, oat, or coconut milk, adding an extra shot of syrup, or topping off their beverages with whipped cream or a sprinkle of cinnamon.

In such a dynamic setting, utilizing labels from a dependable linerless sticky label printer can significantly streamline operations and ensure each unique customer request is handled accurately and efficiently.

Modern Labeling Technology

The teams at these shops must ensure they work accurately; mistakes and shrinkage can account for 4-10% of inventory loss. However, they must also work quickly to keep lines short and accommodate busy customers.

Furthermore, counter workers, baristas, and other employees must communicate effectively in noisy, tight spaces. Sticky labels help maintain necessary organization and increase efficiency, making them indispensable in your busy café or coffee shop environment.

Another challenge labeling solutions can help you overcome is operating in markets with increasing competition. The U.S. coffee shop market expanded to more than 40K stores in 2023, 7% growth over 2019. Daily Coffee News reports that many of the new stores are part of large chains. Small coffee shop and café businesses need tools that help them enhance customer experiences and engagement to hold onto their share of the market as larger companies attempt to overtake it.

Overcome Challenges with a Linerless Sticky Label Printer

Labels may seem like a simple operational tool, but they can significantly impact café and coffee shop efficiency, profitability, and customer loyalty. Using a label printer for coffee shop orders lets you automatically communicate every order detail to baristas and prep stations so they can delight customers every time. In addition, labels with clear instructions decrease errors, boosting profitability.

Linerless sticky label solutions are an excellent choice for cafes and coffee shops. They allow employees to print labels for each order, stick them to their work area, reposition them as they complete orders, and then attach them to beverage cups. Employees don’t need to communicate orders verbally or in handwriting. Linerless sticky labels streamline work and enhance productivity.

Sticky labels can also give cafes and coffee shops an effective method to elevate their brands and engage customers beyond the order’s completion. Full-featured label printers for coffee shops allow you to enhance labels with your logo, QR codes that simplify loyalty rewards program sign-ups, or personalized thank you messages. Labels give you quick, creative opportunities to engage with customers long after the service is provided.

Read: The Importance of Permanent Linerless Labeling in Modern Business >

Choose the Right Sticky Label Solution

To get the greatest value from a label printer, work with a value-added reseller to create a solution tailored to your business. Discuss these options with your provider:

Repositionable linerless sticky labels

Labels that your team can peel and reapply as needed—from order to workstation and to the customer’s beverage cup—ensure accurate order prep. Linerless sticky labels add even more efficiency.

Linerless labels have no silicone backing that employees must remove, eliminating waste that can clutter counters and floors and allowing you to operate more sustainably. Additionally, employees can easily print, apply, and reapply the removable label with one hand, saving time.

Linerless labels also increase operational efficiency in other ways. Since there’s no backing, linerless label rolls contain 40% more labels, so employees spend less time loading printers and more time serving customers. In addition, because you’ll need fewer rolls on hand, they help you conserve storage space for other essential supplies to keep your business running.

The Future of Labeling

Label design capabilities

Make sure you deploy a label solution that allows you to print different labels and create designs that enhance your brand. Label design solutions enable you to build a template for the labels your team uses to communicate order details and to generate creative labels, even die-cut, brand-enhancing labels, on demand.

Star Micronics Label Builder, one of Star Micronics Cloud Services, is an ideal option for cafes and coffee shops. It allows you to build customized labels, combining text, barcodes, QR codes, images, and shapes to create unique designs.

If you use a Star mC-Label3 multifunction printer, you can store up to three labels directly on the printer, and your team can easily print them with the One Touch button. It also prints with any paper roll width between 25mm and 80mm for further customization.

The mC-Label3 multimedia printer can use permanent or repositionable sticky linerless labels.

If you use the TSP143IV SK linerless sticky label printer, your team can quickly customize Star’s Cloud Services image templates and print a variety of labels as needed. Flexible label widths of 40mm, 58mm, and 80mm cater to all your labeling needs as well, enabling you to print everything from slim drink labels to wider order details.

The TSP143IV SK sticky label printer from Star Micronics is great for cafes and coffee shops.

Flexibility with modern features

Your labeling solution must also include a printer designed to work well in your environment. A small footprint and vertical mounting options will help you save counter space and workspace. The TSP143IV SK is currently the market’s most compact 3” desktop sticky label printer. It also has a built-in vertical mounting capability and internal power supply, freeing up valuable counter space and optimizing your service area like never before.

The ideal printer for cafés and coffee shops should feature versatile connectivity options such as USB and Wi-Fi, enabling seamless pairing with any setup. As cloud-based operations gain popularity, the ability to print directly from the cloud is also essential.

Additionally, the best sticky label printers in this sector are characterized by their rapid printing speeds and low total cost of ownership (TCO). This affordability stems from their reliability and durability, ensuring they meet the demands of busy environments without overly frequent maintenance or replacement.

Café and Coffee Shop Sticky Label Printer ROI

Investing in a high-quality sticky label printer can yield substantial returns for your café or coffee shop. The tangible benefits include increased employee productivity and higher throughput, directly contributing to a healthy return on investment (ROI).

By using linerless sticky labels, your business can enhance order accuracy, significantly reducing shrinkage and boosting profitability. Additionally, this sustainable choice minimizes waste from both paper and ingredients.

Conquering Omnichannel Order Management with Cloud-Based Technology Solutions

Consumers have spoken! The future of retail and hospitality is omnichannel, cloud-based, and connected. Is your business prepared?

Conquer Omnichannel Now

Perhaps even more crucial is the impact on customer satisfaction. Delivering consistently accurate orders can dramatically boost the customer experience. Furthermore, sticky labels can play a pivotal role in your strategy to increase customer engagement and build loyalty, keeping you competitive in a whirlwind market.

These benefits are measurable and often happen swiftly after implementing a new streamlined labeling solution. Beyond these immediate advantages, employee satisfaction increases when they are equipped with tools that make their tasks more manageable.

As the business landscape evolves, relying on legacy tools and outdated processes is no longer viable. Upgrading to modern solutions that utilize linerless sticky labels ensures that your business remains efficient and competitive.

Ready to upgrade your sticky label game?

Contact Star Today

April 12, 2024
Exploring the Future of Retail Technology with CDW on the Rising Stars Podcast
The commerce landscape is evolving rapidly, with retail technology constantly shaping customer experiences and operational strategies. For businesses eager to navigate this transformation successfully, insight into the effective use of the latest technology is essential.

In this captivating episode of the Rising Stars Podcast, “Retail Reimagined: How Tech is Transforming In-Store Customer Experiences,” host Kate Orara engages in a fascinating conversation with Andy Szanger, Director of Strategic Industries at CDW.

With over 28 years of experience and a wealth of knowledge, Szanger offers an insider’s view into the retail industry’s adaptation to the latest technological advancements and the critical challenges it faces today.

Listen to the Episode Now

Revolutionizing Retail with Technology

The discussion unfolds around the top issues confronting retailers and how technology solutions can offer a lifeline. Szanger highlights the many ways technology has been and will remain a game-changer, from enhancing economic efficiency to redefining in-store consumer interactions through innovative solutions.

Listeners Will Discover:
- Insights into the current challenges within the retail sector and technological solutions.
- The significant role of partnership in augmenting retail efficiency.
- Techniques employed by leading retailers to upgrade in-store experiences using cutting-edge technology.
- Predictions about the future direction of the retail industry influenced by current tech trends and obstacles.
Essential Listening for Retail Innovators

“Retail Reimagined: How Tech is Transforming In-Store Customer Experiences” is an invaluable resource for anyone interested in the intersection of retail and technology. Whether you’re a retailer looking to elevate your customer experience or a technology enthusiast curious about retail industry trends, this episode offers comprehensive insights into leveraging technology for retail success.

Join us for this episode of the Rising Stars Podcast to better understand how technology is not only reshaping but fundamentally enhancing how retailers operate and connect with their customers. Discover the strategies that could define the next era of retail, making it more interactive, efficient, and customer-focused than ever before.

Explore All Episodes

Loving the podcast? Subscribe now, and let us know what you think by leaving a review!

Stay up-to-date on all things Star, don’t forget to follow us on X, LinkedIn, Facebook, Instagram, and YouTube.

Podcast Playlist on YouTube

The Rising Stars Podcast

Immerse yourself in the ever-evolving world of point-of-sale (POS) with the Rising Stars Podcast by Star Micronics, hosted by industry pro, Kate Orara. Twice a month, we dive into the fascinating journeys of innovators and businesses navigating the challenges of technology’s rapid pace.

In every episode, Kate Orara, Star Micronics’ Partner Development Manager, takes listeners on an exploration of emerging retail technology trends and strategies with global industry giants. She’s spent her entire career meeting all the right people, and now listeners everywhere can benefit from this vast network of channel gurus.

Always leading and always innovating, Star Micronics, a pioneer in POS and customer experience technology for over 60 years, welcomes you to join us in shaping a brighter future in the retail, hospitality, and cannabis industries.

Want more industry news?

Explore the Star Blog
April 5, 2024
What is Barcode Technology, and How Does It Impact Retailers?
Barcode technology, a cornerstone of modern retail, offers a systematic approach to tracking a wide array of inventory items through unique numerical values represented by parallel bars. This innovative method has facilitated the rapid processing and easy readability of product information by both computers and humans. Its simplicity and efficiency have made barcode technology a staple in inventory management across diverse sectors, including grocery, retail, hospitality, and cannabis.

The Evolution and Accessibility of Barcode Technology

Initially adopted by large enterprises, barcode technology has significantly evolved, becoming more sophisticated and accessible to companies of all sizes. The reduction in the cost of handheld barcode scanners has democratized advanced inventory management systems, allowing small and midsize businesses to reap the benefits as well.

These devices can now feature more compact designs, portability, and increased storage capabilities, expanding their utility beyond traditional settings to encompass a wide range of retail applications.

Discover Star 1D/2D Scanners

Beyond Point of Sale: The Expanding Role of Barcode Scanners

Today’s barcode scanners have transcended their original use as mere checkout tools. These versatile devices now serve as essential components in enhancing customer engagement, offering features like displaying customer reviews, providing virtual product demos, and verifying item pricing and availability. Furthermore, they have become indispensable in inventory management, helping to identify sales trends and tracking items throughout the supply chain.

mPOS: A New Frontier for Barcode Technology

Combining mobile point-of-sale (mPOS) systems and cloud-based technologies has transformed barcode scanners into powerful tools for real-time information access. Armed with mPOS-enabled scanners, warehouse workers and sales associates can now address customer inquiries, locate inventory, and access product details instantly, improving service quality and operational efficiency.

Creating Connected Environments With Cloud Technology

Cloud technology continues to enhance the capabilities of barcode systems. By connecting barcode scanners to cloud-based POS and inventory management systems, retailers can achieve real-time visibility into stock levels, sales data, and customer preferences. Their ability to scan and track items mitigates potential losses by reducing errors and improving cash flow, margins, and response times.

This connectivity enables more accurate forecasting, streamlined operations, and more personalized customer experiences.

Find out more about Star’s CloudPRNT technology >

Improving Customer Experience

Commercial-grade barcode technology can improve the customer experience in numerous ways. Omnichannel retailers use barcodes to locate in-stock items and “buy online, pick up in-store” (BOPIS) orders quickly. Customers can present a barcode on their smartphone at a counter or kiosk for fast order fulfillment.

In addition to increasing efficiency and order accuracy, these tools drive employee satisfaction, customer retention, and positive reviews. By automating manual tasks such as inventory tracking and order processing, barcode technology can free up employees’ time for more value-added activities, like attending to customer needs.

Hardware Innovation: Improving Barcode Scanners for Retailers

As barcode technology continues to advance, the development of smart barcode scanners has introduced new functionalities to meet the complex demands of the retail environment. These devices, equipped with wireless connectivity and capable of integrating seamlessly with POS systems, offer retailers a comprehensive solution for inventory management and customer service.

Star Micronics offers a wide range of desktop, USB handheld, and wireless handheld barcode scanners.

Smart Scanners for Advanced Applications

The leap from basic to smart scanners marks a significant milestone in barcode technology, with new models offering enhanced scanning capabilities, ID verification, and wireless operations. These features support a broad spectrum of retail activities, from checkout efficiency to dynamic inventory control.

Durable and User-Friendly Designs

Recognizing the demanding nature of retail settings, manufacturers have prioritized durability and ease of use in scanner design. Many models now feature rugged construction to withstand drops and spills, ergonomic designs for comfortable all-day use, and intuitive interfaces that require minimal training.

Multifunctional Capabilities

Contemporary barcode scanners are multifunctional tools supporting a wide range of barcode types, including 1D and 2D barcodes. Advanced imaging technology allows them to scan codes from various surfaces, including screens, essential for mobile couponing and digital loyalty programs.

2D scanners are equipped with cameras and high-performance CPUs, enabling applications such as QR code scanning, ID verification, data parsing, and price checking.

QR Codes and the Expansion of Barcode Applications

Barcode technology innovations in the 1980s led to QR codes, a derivation of 2D barcodes with enhanced storage capacity that represent data horizontally and vertically. Patented by Denso Wave, QR codes were initially designed to automate inventory management but found their way into mainstream usage, giving customers and businesses new ways to connect and transact. Here are some examples:
- Loyalty Solutions: Scan a QR code directly from a customer’s phone to connect a purchase to their loyalty account. Starbucks, an early QR code adopter, championed this approach by enabling customers to display unique codes to receive discounts and free drinks.
- Payment Solutions: Scan a QR code from a customer’s phone to facilitate payment from a digital wallet or mobile app. Stores like Walmart use QR codes to reduce checkout line bottlenecking. In addition, consumers can scan QR codes for cashless payments that speed up checkout queues.
- Confirmation Tracking: QR codes provided to shoppers can be scanned at the store for online order pickups and proof of purchase/delivery. Concert halls, sporting events, and festival venues have used QR codes to speed check-ins by scanning customer tickets directly from their phones.
- Omnichannel Ordering: QR codes provided to shoppers can facilitate out-of-stock item orders by directing customers to ecommerce websites. In addition, QR codes on posters and merchandise displays can bridge in-store and digital commerce with offers and discounts.
- In-Store Navigation: QR codes can also be placed around the store to provide a platform for customer reviews and engagement.
These are examples of how barcode technology can help you grow and scale. Advanced scanners seamlessly communicate with smartphones, using barcodes and QR codes as a common language. Basic 1D laser scanners were sufficient for scanning paper coupons, but you will need 2D commercial-grade imagers to scan QR codes.

Emerging Scanning Technologies

The future of barcode scanning hardware lies in merging with newer technologies like RFID, NFC, and artificial intelligence (AI). These unions promise to unlock new capabilities, such as near-instantaneous scanning of multiple items and the ability to glean deeper insights from the encoded data.

Enhancing Retail with AI and Machine Learning

Incorporating AI and machine learning into barcode scanners can significantly enhance the retail experience. AI algorithms can analyze purchasing patterns, optimize inventory management, and even predict future trends based on the data captured through barcode scanning.

How AI Impacts the POS

RFID and NFC: Beyond Traditional Barcodes

RFID (Radio Frequency Identification) and NFC (Near Field Communication) are wireless communication technologies for tracking and identifying objects. RFID utilizes electromagnetic fields to automatically identify and track tags attached to objects. At the same time, NFC enables close-range communication between compatible devices, allowing for secure data exchange with a simple tap.

RFID and NFC technologies complement traditional barcode scanning by enabling touchless transactions and more dynamic customer interactions. These technologies can streamline checkout processes, enhance security measures, and provide customers with richer product information, all contributing to a more engaging and efficient shopping experience.

Selecting the Right Barcode Scanner for Retail Success

Star Micronics offers 1D/2D precision scanners – desktop, USB handheld, & wireless handheld.

With so many benefits of QR and barcode technology, you’ll want futureproof scanners that seamlessly adapt to your needs. As you reflect on your business, consider what you want from a scanner, including how it will serve your employees and customers.

Today’s high-performing scanners accurately process high-density, high-volume, and distorted barcodes printed on paper or screens. Models built for high-traffic environments have an IP42-rated design or higher and at least 1.2m drop resistance. As you assess available models, here are a few questions to help you find the suitable scanner for your business:
- What will my scanner empower me to do?
- Will this scanner help with inventory management, and is it safe to take mobile?
- Does it connect with my POS to create a connected workspace?
- Does this scanner fit into my budget?
Embracing the Future of Barcode Technology in Retail

As we look toward the future, barcode technology remains at the forefront of retail innovation, offering scalable solutions for inventory management, customer engagement, and operational efficiency. With ongoing advancements and the adoption of AI and machine learning, barcode scanners are set to redefine retail as we know it.

Investing in the latest scanning solutions will be vital to achieving operational excellence and delivering superior customer service.

For more information about the future of barcode technology and about barcode scanners in general, please explore our guide:

The Ultimate Guide to Barcode Scanner Types and Applications

This guide has everything you need to know about barcode scanners in one place. Discover the different types of barcode scanners and a brief history, as well as applications and evaluations required to consider when purchasing a barcode scanner.

Get the Guide

Proven Technology

Are you looking for barcode scanners to create a connected store and cover all your scanning needs? Check out Star Micronics 1D/2D Scanners, or talk to a member of our friendly Sales Team to find out where you can purchase Star’s scanners today!

Contact Sales Now

Article originally written by author published on July 13, 2022.
March 29, 2024
Embracing AI in Retail with Celerant Technology on the Rising Stars Podcast
The retail landscape is experiencing a seismic shift. Artificial intelligence (AI)—everyone’s favorite—paired with the increasing demands of tech-savvy consumers and economic ups and downs continue to drive innovation. For retailers and Independent Software Vendors (ISVs) alike, embracing AI in retail is no longer a futuristic vision but a critical strategy for staying competitive.

In the Rising Stars Podcast episode, “Leading Retail into the AI Era with Celerant Technology,” host Kate Orara meets with Michele Salerno and Zeke Hamdani of Celerant Technology to discuss their latest software evolution. Celerant is capitalizing on AI in retail solutions, using the technology to transform the way businesses engage with customers, manage operations, and optimize their online prese

Listen to the New Episode Now

AI in Retail: A True Revolution

Celerant Technology, renowned for its versatile retail software for small and enterprise-level businesses, is at the forefront of incorporating AI into its software application to offer its clients unmatched efficiency and customer insights.

This episode peels back the layers of Celerant’s approach to AI, including creating tailor-made solutions for its clients, further illustrating the company’s commitment to innovation and customer-centric solutions.

What Listeners Will Discover
- Insights into Celerant’s cutting-edge AI features and their real-world impact on client retail operations.
- How their software goes beyond generative AI, content creation, and SEO.
- The significance of machine learning in POS systems for predictive analytics, inventory management, and personalized shopping experiences.
- Strategies for adopting new technologies and the competitive advantage they bring.
A Must-Listen for POS Tech Enthusiasts and Retail Innovators

“Leading Retail into the AI Era with Celerant Technology” is an essential listen for anyone involved in the retail technology industry, particularly ISVs looking to leverage AI to enhance their own solutions. Michele and Zeke shed light on how AI technology improves business processes and redefines customer engagement in the digital age.

Whether you’re navigating the early stages of developing with AI or looking to deepen your existing strategy, Celerant Technology’s journey offers valuable lessons on creating what your clients actually want, fostering greater loyalty, and securing a competitive edge in the rapidly evolving retail sector.

Tune in to be inspired by the possibilities AI holds for the future of retail that you may not be aware of and how embracing this technology can propel your business to new heights.

Explore All Episodes

Loving the podcast? Subscribe now, and let us know what you think by leaving a review!

Stay up-to-date on all things Star, don’t forget to follow us on Twitter, LinkedIn, Facebook, Instagram, and YouTube.

Podcast Playlist on YouTube

The Rising Stars Podcast

Immerse yourself in the ever-evolving world of point-of-sale (POS) with the Rising Stars Podcast by Star Micronics, hosted by industry pro, Kate Orara. Twice a month, we dive into the fascinating journeys of innovators and businesses navigating the challenges of technology’s rapid pace.

In every episode, Kate Orara, Star Micronics’ Partner Development Manager, takes listeners on an exploration of emerging retail technology trends and strategies with global industry giants. She’s spent her entire career meeting all the right people, and now listeners everywhere can benefit from this vast network of channel gurus.

Always leading and always innovating, Star Micronics, a pioneer in POS and customer experience technology for over 60 years, welcomes you to join us in shaping a brighter future in the retail, hospitality, and cannabis industries.

Want more industry news?

Explore the Star Blog
March 22, 2024
Why Food Packaging Labels Are Essential to Online Order Fulfillment
Consumers are sold on the convenience of food delivery. Statista reports that online food delivery orders worldwide are projected to reach $1.22 trillion in 2024 and will continue to grow at a 10.06% CAGR through 2028 to reach $1.79 trillion.

Both restaurant and grocery food delivery will see greater demand. Statista analysts estimate that 27.4% of the world’s population, about 2 billion people, takes advantage of meal delivery, and they expect the market to grow to 2.5 billion users by 2028. Analysts also expect the grocery delivery market, now about $257.5 billion, to grow to $422.9 billion by 2028.

Due to this growing demand, restaurants and grocery stores have had to adapt their processes. Restaurants must fulfill orders placed online through their websites or apps and third-party delivery services in addition to orders at the table, counter, drive-thru, or self-service kiosks. Grocers have repurposed space and reallocated labor to manage online orders. However, expanding operations has created challenges to efficiency and controlling waste and losses.

Labeling solutions have become essential to streamlined, accurate order fulfillment. Labels help teams organize food and order prep, and food packaging labels ensure customers receive the correct orders securely and on time.

Explore Star’s Labeling Solutions

The Labels Necessary for Efficient Food Delivery

Communication is crucial throughout fulfillment processes, and labels are the most efficient way to bring digital information from online ordering to employees tasked with food prep and packaging.

For example, follow an online order placed with a quick-service restaurant until it reaches the customer:

Repositionable linerless labels:

The online ordering platform communicates the order to the QSR’s point-of-sale (POS) system and generates repositionable labels. These labels, applied to trays in food prep areas, communicate the customers’ menu choices and modifiers to the kitchen staff. Employees can reapply the labels to packaging down the line to ensure precision, eliminate errors, and decrease waste.

Die-cut labels:

When the order is complete, the restaurant can print die-cut labels on demand, adding its brand logo or a thank you message. Labels, whether traditional liner-backed or linerless, can also include promotional messaging or QR codes that customers can scan to join the loyalty program, check their rewards balance, or save a coupon code for future orders. These food packaging labels can contribute to a positive customer experience.

Permanent linerless labels:

Permanent labels direct the order to curbside or in-store pickup, in-house delivery drivers, or third-party delivery. These labels ensure orders go to the proper place, enhancing operational efficiency. Food packaging labels with delivery information can also include barcodes that allow the restaurant to track the order and confirm the correct delivery.

Permanent labels that close containers or bags ensure the order is tamper-proof. If the label is intact, it signals to the customers that their orders are in the same condition when they receive them as when the restaurant packed them.

Learn the importance of permanent linerless labeling in today’s businesses >

How Labeling Solutions Overcome Food Delivery Challenges

The mC-Label3 Multimedia Printer by Star Micronics is great for online ordering, takeout, and delivery.

Adding food prep and food packaging labels to online order fulfillment processes results in a range of benefits for restaurants and grocery stores, even beyond ensuring accurate delivery. The return on investment (ROI) of labeling solutions includes:
- Cost control: Clearly labeled containers and bags allow the kitchen staff or grocery pickers to see exactly what to pack. Therefore, businesses generate less waste and expense from inaccurate orders.
- Greater productivity: With labels communicating what each online order fulfillment team member must do, employees will have fewer questions that slow processes. Employees will work more quickly and can complete more orders per shift.
- Increased customer satisfaction: Consumers expect accurate, on-time orders that are neatly and securely packaged. Labels help restaurants and grocery stores deliver what their customers want and help build loyalty.
Key Features of Food Delivery Labeling Solutions

To achieve greater accuracy, productivity, and customer satisfaction, restaurants and grocery stores need printers capable of producing the types of labels they need as they require. Star Micronics has developed printers with features that benefit online food order fulfillment, including the mC-Label3 Multifunction Printer and the TSP143IV SK Sticky Linerless Label Printer.

Both have CloudPRNT connectivity for cloud-based printing and are Cloud Ready for Star Cloud Services. They allow restaurant and grocery store managers to build labels on Star’s Label Builder. The mC-Label3 enables users to store up to three images on the printer so that employees can print them on demand with the One Touch button–no internet required.

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Linerless Labels

Linerless labels are an increasingly popular choice among restaurants and grocery stores because they decrease paper waste, require fewer roll changes, and streamline workflows by allowing employees to print and apply labels with one hand.

The best printers for online order fulfillment and food packaging labels will also be easy for employees to use and maintain. Downtime isn’t an option when preparing orders accurately and on time. Both the mC-Label3 and TSP143IV SK are designed with user-friendly features. The mC-Label3 even sends maintenance alerts and QR codes with easy-to-follow instructions to keep it operating in top condition.

Exceed Expectations with Labeling

Star Micronics Labeling Solutions Brochure

Star’s advanced labeling solutions cater to a variety of unique needs and applications, ensuring seamless and efficient operations in any industry.

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Online food ordering is a relatively new part of many consumers’ routines; however, when they engage with restaurants or grocery stores, they expect accuracy, fast fulfillment, and excellent service. Labeling enables online order fulfillment teams to meet those expectations while keeping operational costs low.

Furthermore, innovative restaurants and grocery stores can use labeling creatively to elevate their brand image, keep their businesses at the top of consumers’ minds, and increase customer loyalty.

A printing solution with features developed for online order fulfillment and food packaging labels makes it possible.

Explore the range of solutions offered by Star Micronics.

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March 15, 2024
Grocery Store Technology with Rod Plus Solutions on the Rising Stars Podcast
The grocery industry is undergoing rapid transformation, fueled by digital innovation and evolving consumer expectations. For grocery retailers and technology solutions providers, staying ahead in this dynamic landscape requires a deep understanding of the intersection between technology and customer service.

In the latest episode of the Rising Stars Podcast, “The Impact of Technology on Modern Grocery Stores,” host Kate Orara welcomes Kevin Spencer, President and CEO of Rod Plus Solutions and host of the podcast Retail Checks and Balances. Together, they explore Rod Plus’s pivotal role in reshaping the grocery sector through innovative technology solutions that cater to the digital retail landscape and changing consumer behaviors.

Listen to the New Episode Now

Innovations in Grocery Store Technology

Kevin Spencer shares insights into Rod Plus’s contributions to the grocery technology sector, focusing on how the company’s solutions have revolutionized inventory management, e-commerce platforms, and customer engagement. This episode offers a unique glimpse into Rod Plus Solutions’ innovative strategies to help grocery retailers adapt to the digital era, enhancing both operational efficiency and customer satisfaction.

What Listeners Will Discover

By listening to this episode, audiences will discover:
- The strategic innovations Rod Plus brings to the grocery industry.
- How Rod Plus Solutions addresses common challenges in the sector.
- The role of AI and IoT in advancing grocery services while maintaining a human touch.
- Kevin Spencer’s perspectives on managing digital transformation in grocery retail.
A Must-Listen for Industry Stakeholders

“The Impact of Technology on Modern Grocery Stores” is essential listening for anyone involved in the grocery industry—from technology providers to retail managers and business leaders. As Kevin Spencer and Kate Orara explore Rod Plus Solutions’ approach to leveraging technology for grocery retail, they highlight the importance of balancing digital advancements with the intrinsic value of human connections in creating memorable customer experiences.

As Rod Plus Solutions and Star Micronics prepare for their appearance at the upcoming National Grocers Association (NGA) show, this episode is a timely resource for retailers looking to navigate the complexities of grocery technology and digital transformation.

Tune in to gain actionable insights into the future of grocery retail, driven by technology solutions that prioritize efficiency, customer engagement, and adaptability in a quickly changing market landscape.

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Loving the podcast? Subscribe now, and let us know what you think by leaving a review!

Stay up-to-date on all things Star, don’t forget to follow us on Twitter, LinkedIn, Facebook, Instagram, and YouTube.

Podcast Playlist on YouTube

The Rising Stars Podcast

Immerse yourself in the ever-evolving world of point-of-sale (POS) with the Rising Stars Podcast by Star Micronics, hosted by industry pro, Kate Orara. Twice a month, we dive into the fascinating journeys of innovators and businesses navigating the challenges of technology’s rapid pace.

In every episode, Kate Orara, Star Micronics’ Partner Development Manager, takes listeners on an exploration of emerging retail technology trends and strategies with global industry giants. She’s spent her entire career meeting all the right people, and now listeners everywhere can benefit from this vast network of channel gurus.

Always leading and always innovating, Star Micronics, a pioneer in POS and customer experience technology for over 60 years, welcomes you to join us in shaping a brighter future in the retail, hospitality, and cannabis industries.

Want more industry news?

Explore the Star Blog
March 8, 2024
Restaurant Printer Solutions: Back-of-House vs. Front-of-House Essentials

In today’s rapid-paced dining environment, coupled with high employee turnover, the efficiency and reliability of restaurant operations are more critical than ever. Leveraging the right printer technology can significantly streamline workflows, from the kitchen to the counter, enhancing both the staff and customer experience.

This guide explores the essential types of restaurant printers, covering back-of-house, front-of-house, and label printers to ensure seamless service and operation.

Download Star’s Hospitality Brochure

Kitchen Printers for Efficient Back-of-House Operations

In the heart of any bustling restaurant, the kitchen demands resilient and adaptable tools to match its vigorous pace. While impact printers have long been the stalwarts of back-of-house operations, modern advancements have made thermal printers equally indispensable. Engineered to endure the challenging kitchen environment, both types of printers ensure clear, quick order communication.

Thermal printers, with their specific features like splash resistance and insect-proof design, alongside traditional impact printers, which use bond paper known for its durability under heat and humidity, collectively offer comprehensive solutions that cater to the diverse needs of professional kitchens, enhancing efficiency and reducing order preparation errors.

Impact Printers: The Backbone of Kitchen Printing

Impact printers stand as the traditional choice for kitchens, where the physical impact of a printhead against an ink ribbon ensures orders are printed in a durable, dual-color format. Using bond paper, these printers produce orders that can withstand the harsh heat and humidity conditions in busy kitchens. Also, bond paper is typically multi-ply, a favorite in the industry, providing a practical solution for orders shared across multiple stations.

The distinct advantage of using two colors—black for the main order and red for modifiers—alongside the audible printout delivery on 2-ply bond paper makes impact printers invaluable for maintaining clear communication with kitchen staff. It all helps to minimize preparation errors, ensuring coordinated efforts and flawless dish preparation.

Thermal Printers: Embrace the Modern Kitchen

Thermal printers, with their advanced features tailored for modern professional kitchens, offer a compelling alternative to impact printers. These printers thrive in environments where direct heat and grease are minimized, providing high-quality printouts without the need for ink or ribbons. Attributes such as splash resistance, warning buzzers for incoming orders, and an insect-proof design make thermal printers irreplaceable in today’s kitchen setups.

As for having multiple tickets for the same order, thermal printers can print back-to-back copies of the same order at a rapid pace. This guarantees that every workstation receives its required orders for timely food preparation. In fact, many modern kitchens equip each station with a thermal printer, streamlining the entire process to ensure appetizers precede entrees and orders are sent out just as guests expect.

Coupled with electronic kitchen display systems (KDS), thermal printers integrate seamlessly into digital workflows, offering a cleaner, more efficient alternative to traditional printing methods and supporting the dynamic nature of back-of-house operations.

Here are Star’s recommendations for kitchen and back-of-house printers:

SP742 Impact Printer

The SP742 Impact Printer from Star Micronics offers a durable, efficient solution for kitchens, combining high-speed, two-color printing with seamless CloudPRNT and Bluetooth integration for streamlined online order processing.

Explore the SP742 >

mC-Print3 Thermal Printer

The mC-Print3 stands out as a versatile and sleek POS receipt printer, ideal for both front- and back-of-house environments that are heat controlled. Thanks to its compact size, splash-proof design, and robust connectivity options, like CloudPRNT Next and enhanced Bluetooth, this future-proof printer is adaptable to any POS system changes.

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POS Receipt Printers for Front-of-House Excellence

In the front-of-house areas of restaurants, the selection of a POS receipt printer is crucial to creating lasting impressions and facilitating quick transactions. Thermal printers stand out as the preferred choice, offering rapid, high-quality printouts essential for fast-paced service environments. Equipped with features like wireless connectivity and cloud-based printing, these printers integrate seamlessly with various POS systems, catering to the evolving demands of restaurant operations.

The design of front-of-house printers plays a significant role in maintaining the aesthetic and functional harmony of restaurant settings. Thermal printers boast a sleek, compact design that minimizes space usage and operates quietly, preventing disruption in bustling dining areas.

Furthermore, these printers deliver exceptional resolution, enabling the production of detailed receipts, branded coupons, and promotional materials. This capability not only meets the essential requirement for clarity in customer receipts but also contributes to enhancing the dining experience and building customer loyalty through personalized touches.

Build Custom Receipts, Labels, and Promos

mC-Print3 Thermal Printer

The Star Micronics mC-Print3 wins again. This compact and versatile 3-inch thermal printer excels in both front- and back-of-house settings. Its splash-proof design and multiple connectivity options, including CloudPRNT Next, make it an adaptable choice for any restaurant environment.

Find out about the mC-Print3 >

TSP143IV Thermal Printer

The TSP143IV series thermal printer offers a compact, future-proof solution with enhanced connectivity options like Android Open Accessory (AOA). It’s Cloud Ready for Star Cloud Services and has easy installation, ideal for modern mPOS or POS systems.

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TSP143III Thermal Printer

The TSP143III sets the standard for thermal receipt printing, offering versatile connectivity options, easy setup, and customization capabilities, making it an all-in-one solution for retail, hospitality, and cannabis sectors.

Learn about the TSP143III >

mPOP® Multifunction System

The Star Micronics mPOP combines a cash drawer and printer into a sleek, hybrid POS solution. Now with direct iOS connectivity, supporting Windows and Android, it’s an ideal choice for versatile mPOS systems.

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Label Printers for Streamlined Order and Inventory Management

Accuracy and organization are paramount in a restaurant’s service, making label printing solutions invaluable. These printers facilitate the production of custom labels for food items, identifying special orders, allergy information, or takeout packages, thus ensuring correct order fulfillment.

Versatile label printers can handle a range of media types, from sticky labels for food packaging to die-cut labels for shelf labeling, enhancing the efficiency and accuracy of both kitchen and front-of-house operations.

Modern Labeling Solutions

TSP143IV SK Sticky Label Printer

The TSP143IV SK by Star Micronics sets a new standard for compact, eco-friendly thermal linerless label printing, offering advanced connectivity options like Wi-Fi and AOA, and efficient, residue-free labels for diverse business needs.

Find out more >

mC-Label3 Multimedia Label Printer

The Star Micronics mC-Label3 is a versatile multimedia label printer that prints a wide range of labels and receipts, including both permanent and repositionable sticky linerless. It features cloud connectivity and innovative technologies like SteadyLAN and TetherLAN for enhanced printing convenience.

Discover the mC-Label3 >

mC-Label2 Multimedia Label Printer

The mC-Label2 packs powerful features into a compact, front-loading design, including 300 dpi resolution, support for linerless, die-cut, receipt, and continuous media, and connectivity options like USB-C, LAN, WLAN, Bluetooth, and Apple MFi-certified pairing (X4 models only).

Explore the mC-Label2 >

POS Printers for Restaurant Success

The choice of printing solutions within a restaurant significantly influences operational efficiency, accuracy, and customer satisfaction. Integrating the right mix of back-of-house, front-of-house, and label printers into your restaurant’s operations can lead to smoother service, better food management, and an overall enhanced dining experience.

As technology evolves, staying informed about the latest printing solutions and how they can benefit your restaurant is essential for staying competitive and meeting the high expectations of today’s diners.

4 Restaurant Technology Challenges for the Next Decade

The wants and needs of the consumer are constantly evolving and changing. SMB restaurant owners can prepare for the shifts in the restaurant industry by deploying the right technology.

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Find Your Restaurant Printer Solution Today:

Original article written by Brianna Moriarty and published September 6, 2018.

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March 1, 2024
Insights From NRF 2024 and Retail’s Inflection Point on the Rising Stars Podcast
The retail industry stands at a pivotal crossroads, with digital innovation and customer expectations evolving faster than ever before. For retailers aiming to excel in this dynamic environment, understanding and leveraging the latest trends and technologies is essential.

In this compelling episode of the Rising Stars Podcast titled “NRF 2024 Insights: Retail’s Digital Inflection Point,” host Kate Orara engages in a thought-provoking discussion with two of Star’s brightest: Jon Levin, Director of Product Management, and Christophe Naasz, Global Director of Business Development. Together, they explore insights gleaned from NRF 2024: Retail’s Big Show, offering a comprehensive look at what they learned about the future of retail in the digital age.

Listen to the New Episode Now

Embracing Technological Synergy

This episode holds a wealth of industry experience and expert analysis on how cutting-edge technologies like AI are used in retail strategies to meet and exceed market demands. Levin and Naasz share their unique perspectives on the importance of finding the right balance between innovative tech solutions and the genuine needs of the market, a balance crucial for the retail industry’s sustained growth and relevance.

Listeners are treated to an in-depth exploration of the rise of labeling in e-commerce and omnichannel retailing, underscoring the episode’s focus on practical, technology-driven solutions for enhancing operational efficiency and customer satisfaction.

What Listeners Will Discover

By tuning into this episode, listeners will gain invaluable insights into:
- The ongoing adoption of AI and other emerging technologies in retail.
- The critical role of labeling in e-commerce and omnichannel strategies.
- Practical advice on aligning technological investments with real market needs.
- The art of listening to customers to shape future-proof retail solutions.
- Collaborative approaches to innovation that benefit all stakeholders in the retail ecosystem.
Essential Listening for Forward-Thinking Retail Professionals

“NRF 2024 Insights: Retail’s Digital Inflection Point” is a must-listen for anyone invested in the retail industry’s future, from business leaders and innovators to frontline managers and tech enthusiasts. Through engaging discussions and expert analysis, Orara, Levin, and Naasz offer a unique roadmap for navigating the complexities of digital transformation in retail, highlighting the opportunities that lie ahead for those ready to embrace change.

Don’t miss this opportunity to arm yourself with the knowledge and insights needed to be a leader in the industry. Subscribe and listen now!

Explore All Episodes

Loving the podcast? Subscribe now, and let us know what you think by leaving a review!

Stay up-to-date on all things Star, don’t forget to follow us on Twitter, LinkedIn, Facebook, Instagram, and YouTube.

Podcast Playlist on YouTube

The Rising Stars Podcast

Immerse yourself in the ever-evolving world of point-of-sale (POS) with the Rising Stars Podcast by Star Micronics, hosted by industry pro, Kate Orara. Twice a month, we dive into the fascinating journeys of innovators and businesses navigating the challenges of technology’s rapid pace.

In every episode, Kate Orara, Star Micronics’ Partner Development Manager, takes listeners on an exploration of emerging retail technology trends and strategies with global industry giants. She’s spent her entire career meeting all the right people, and now listeners everywhere can benefit from this vast network of channel gurus.

Always leading and always innovating, Star Micronics, a pioneer in POS and customer experience technology for over 60 years, welcomes you to join us in shaping a brighter future in the retail, hospitality, and cannabis industries.

Want more industry news?

Explore the Star Blog
February 23, 2024