The partnership brings labeling and KDS together to improve order accuracy, accountability, and fulfillment across modern restaurant and retail workflows.
Somerset, NJ – January 9, 2026 – Star Micronics, a global leader in POS hardware, labeling, and cloud printing technology, today announced a strategic partnership with Logic Controls, the original creator of the kitchen display system (KDS). The collaboration strengthens restaurant and retail order workflows by combining Logic Controls’ industry-leading KDS software with Star’s high-performance labeling solutions to improve order accuracy, operational accountability, and customer experience.
As online ordering expands across both restaurant and retail environments, operators face growing pressure to deliver speed, security, and simplicity while controlling costs. Star Micronics and Logic Controls are both Chrome Certified Partners, ensuring seamless compatibility with modern, browser-based POS and ordering platforms. This certification makes it easier for operators to deploy scalable, cloud-first workflows without added IT complexity.
Strengthening Orders From Screen to Handoff
Logic Controls’ Kitchen GO platform has long been trusted by restaurants, retailers, and self-service operators to organize and route orders across prep and expo stations. By pairing real-time order visibility with Star’s labeling technology, operators gain a physical verification layer that extends accuracy beyond the screen and into packaging, pickup, and delivery.
Each item is clearly labeled, verified, and traceable, reducing missed items, eliminating confusion at handoff, and helping order fulfillment teams consistently deliver the right order to the right customer.
Designed for Modern Ordering Channels
As ordering expands across dine-in, kiosk, BOPIS, curbside, and third-party delivery, retailers and restaurants must manage more complexity with less margin for error. The Star Micronics and Logic Controls partnership supports:
Third-party delivery and BOPIS by clearly labeling orders for correct pickup and handoff
Kiosk and in-store ordering by maintaining item identification through prep and expo
Multi-brand environments by routing orders to separate kitchens and accurately reassembling them
A More Connected Kitchen Workflow for Restaurants and Retailers
Together, Star Micronics and Logic Controls are helping operators achieve consistent, secure, and reliable order fulfillment that supports operational efficiency, stronger margins, and lasting customer trust across every ordering channel.
For more information about Star Micronics solutions, visit starmicronics.com. To learn more about Logic Controls and Kitchen GO, visit logiccontrols.com.
Logic Controls is the original creator of the kitchen display system and a global leader in kitchen automation technology. With more than 40 years of experience and over 500,000 stations deployed worldwide, Logic Controls delivers durable hardware and advanced KDS software designed to improve kitchen speed, accuracy, and performance.
Star Micronics is a world leader in point-of-sale (POS) hardware, offering a portfolio of printing, secure cash management, self-service, and customer engagement solutions for retail and hospitality environments. Star’s technologies support Android, iOS, Windows, and web-based platforms, as well as cloud printing solutions, including CloudPRNT Next and StarIO.Online.
Star partners in the IT channel are in a strong position going into 2026. What will define success for value-added resellers (VARs), independent software vendors (ISVs), and managed services providers (MSPs) in the IT channel this coming year? Rising IT spend, growth in subscription-based software, and expanding demand for vertical solutions all point to one of the strongest years for the IT channel in a decade.
Macro trends are positive. Gartner predicts worldwide IT spending will increase 9.8% from 2025 to reach $6.08 trillion in 2026. The IT services market is also growing, with Grand View Research reporting a CAGR of 9.4% from 2025 to 2026, reaching $2.59 trillion. For IT channel partners, these indicators suggest sustained opportunity rather than short-term recovery.
The IT channel, comprising VARs, ISVs, MSPs, and other technology integrators, looks very different from what it did a decade ago. Today’s IT channel partners do far more than sell hardware. They design, deploy, and support complete technology ecosystems that combine software, integrations, and ongoing services.
This modern channel model aligns closely with Star Micronics’ hardware portfolio, cloud printing technologies, and partner ecosystem. Reliable, cloud-ready hardware remains foundational to these deployments, especially in retail, restaurant, healthcare, and other multi-location environments.
In 2026, IT channel organizations continue shifting toward recurring services, cloud-based deployments, and specialized vertical markets. According to the Retail Solutions Providers Association (RSPA) Retail IT Channel KPI Study, VARs and ISVs have rebounded from a flat or worse 2024. About 80% of the POS channel now reports growth, with 9.4% seeing revenue growth of 40% or more. These trends are setting the stage for a strong year ahead.
Key Predictions for the IT Channel in 2026
Based on market data and channel performance trends, several themes will define success for IT channel partners in 2026:
Continued growth in recurring, service-driven revenue models
Increased demand for cloud-ready, multi-location hardware deployments
Expansion into regulated and emerging verticals such as healthcare, cannabis, and senior living
Greater emphasis on simplifying infrastructure while enabling scale
Partners that can deliver reliable hardware while reducing operational complexity will be best positioned to capitalize on these shifts.
More Insights from the Retail IT Channel KPI Study
The RSPA’s Retail IT Channel KPI Study took a deep dive into the state of the channel, examining key performance indicators (KPIs) that IT channel partners, including VARs, ISVs, and other solutions providers, use to measure business health. One of the most telling indicators is revenue per employee.
1. Growing Revenue per Employee
Among RSPA member VARs and ISVs, 38.1% report $200K in revenue per employee, a long-standing benchmark for a healthy organization across both the POS channel and the broader IT channel. This figure represents a 5.6% increase from 2023 and an 11.8% improvement compared to 2022, signaling stronger operational efficiency among IT channel partners.
RSPA views this improvement as evidence that IT channel partners are succeeding even as competition from VC-backed providers continues to grow. The study also shows that VARs and ISVs are increasingly effective at pairing high-value services with IT hardware and software. Approximately 55% of respondents report that 10% to 29% of their revenue is recurring from services, while about 6% generate more than 60% of revenue from services.
Star partners are among the POS channel organizations benefiting from these trends. By combining managed services with hardware bundles such as printing, labeling, kiosks, and cloud-connected POS peripherals, they are well-positioned to meet evolving market demand and sustain long-term growth.
2. Near Record Profit Margins
In addition to revenue growth, the POS channel is seeing higher profitability. Only 1.2% of RSPA survey respondents reported a loss, while 64.7% reported profit margins between 20% and 60% or more. These results point to a healthier, more resilient channel overall.
3. Expansion into New Markets and Niches
Another key finding from the study is that IT channel partners are expanding beyond traditional retail and restaurant markets. Respondents reported growth in areas such as:
In addition, many VARs and ISVs are setting their sights on healthcare (14.3%), medical office and senior living (13.1%), and non-profit organizations (11.9%). With broader solution portfolios, including cloud-ready hardware and printing technologies from Star, partners can confidently expand into these verticals.
VARs and ISVs are increasingly moving into new markets, like ethnic grocery stores.
4. Emerging Opportunities
When asked about emerging opportunities, IT channel partners consistently pointed to larger customer profiles, expansion into enterprise accounts, and growing demand for specialized, vertical-focused software. Many also cited advancing technology as a key growth driver.
As end customers seek to operate more efficiently and deliver better experiences, IT channel partners are increasingly positioned as strategic advisors. Simplifying infrastructure while enabling cloud-based, multi-location deployments is becoming a defining competitive advantage.
What Makes a Star Partnership So Valuable?
Partnerships enable VARs, ISVs, and MSPs to deliver the products, solutions, and services their markets demand. Star Micronics supports partners with an exceptional breadth of hardware, cloud technologies, and flexible deployment options designed for modern IT channel business models.
> Star’s Portfolio
Star Micronics offers one of the industry’s most complete portfolios of POS and labeling hardware, including receipt, label, and multifunction printers, cash drawers, scales, tablet stands, and scanners. This breadth allows VARs and ISVs to build standardized, scalable solutions across retail, restaurant, and emerging vertical markets.
In addition to hardware, Star provides cloud technologies and services that support modern deployment models:
CloudPRNT Next is Star’s next-generation cloud printing technology built into compatible printers. Using MQTT-based communication, it enables fast, reliable, and scalable direct-to-cloud printing for ISVs that choose to manage their own cloud infrastructure.
StarIO.Online is Star’s fully managed cloud printing service. It allows ISVs to send print jobs to CloudPRNT-compatible printers through REST APIs while Star hosts and maintains the cloud infrastructure. StarIO.Online also provides real-time printer status visibility and centralized configuration related specifically to cloud printing workflows, helping partners reduce infrastructure complexity and support multi-location deployments more efficiently.
Star Micronics Cloud Services (SMCS) includes cloud-based tools and APIs that extend the value of Star hardware. SMCS provides developer-facing APIs that enable ISVs to build their own dashboards or workflows for printer status monitoring and connectivity. It also includes end-user tools such as PromoPRNT and Label Builder, designed to help merchants manage promotional content and customized label designs.
Together, these options give VARs and ISVs flexibility in how they architect, deploy, and support cloud-enabled printing solutions at scale.
> Vertical-Specific Solutions
Star supports a wide range of industries, with hardware designed for retail and restaurant environments, as well as for growing sectors such as healthcare, medical offices, senior living, and non-profits. Star’s experienced team provides the industry expertise needed to support partners as they expand into new verticals.
VARs, ISVs, and MSPs can package software and services around Star’s technology to build recurring revenue streams. By supporting cloud-first offerings and Software-as-a-Service (SaaS) models, Star makes it easier for partners to create predictable, scalable revenue while reducing long-term support complexity.
Make the Most of a Great Year for the IT Channel
In 2026, the IT channel will favor partners who simplify infrastructure while enabling scale. Star Micronics helps VARs and ISVs do exactly that, with cloud-ready POS hardware and a fully managed cloud printing service that removes friction for both partners and their end-user customers.
Want to learn more about the benefits of a Star partnership?
What trends will matter most for the IT channel in 2026?
Growth in cloud-based platforms, vertical specialization, and scalable hardware deployments will shape the IT channel in 2026. VARs and ISVs that simplify infrastructure and support multi-location environments will be best positioned to grow.
Why are VARs and ISVs expanding into new vertical markets?
Competitive pressure and maturing retail and restaurant markets are driving channel partners to explore healthcare, cannabis, senior living, and specialty retail. These industries demand reliable, purpose-built hardware and cloud-ready printing solutions.
How does Star Micronics support VARs and ISVs as they scale?
Star Micronics provides a broad portfolio of POS and labeling hardware, cloud-ready printing technologies, and a partner ecosystem designed to support multi-location deployments without unnecessary complexity.
What’s the difference between StarIO.Online and Star Micronics Cloud Services?
StarIO.Online is Star Micronics’ fully managed cloud printing service. Star hosts and maintains the cloud infrastructure, allowing ISVs to send print jobs to CloudPRNT-compatible printers through REST APIs without managing servers or middleware. StarIO.Online also provides built-in printer status visibility and cloud-printing-related configuration through Star’s managed dashboard.
Star Micronics Cloud Services (SMCS) provides developer-facing APIs that allow ISVs to build their own dashboards and tools for printer status monitoring and related functions within their own platforms. SMCS also includes end-user cloud tools such as PromoPRNT and Label Builder, which are designed for merchant use and are not embedded into ISV platforms.
Some partners use both: StarIO.Online to offload cloud printing infrastructure, and SMCS APIs to build customized monitoring or workflows on top of Star’s hardware ecosystem.
Do partners need to use Star’s cloud services to work with Star hardware?
No. Partners can choose the architecture that fits their business. ISVs may manage their own cloud infrastructure using CloudPRNT Next or opt for StarIO.Online, if they prefer a fully managed cloud printing service hosted by Star.
Scaling your cloud POS gets much easier when printing does not rely on local servers or custom networking. A fully managed cloud printing service, like StarIO.Online, gives you a cleaner, faster, and more reliable way to support printing across every customer location.
The Hidden Roadblock in Scaling Your Cloud POS
Your cloud POS platform is built to move fast, deploy anywhere, and scale smoothly. But printing is usually the one part of the workflow that refuses to scale with the rest of your system. Each customer location has its own router, firewall settings, and networking quirks. As a result, printing often becomes the most unpredictable and support-heavy part of your rollout plan.
Even if your POS is fully cloud native, the printing layer remains attached to on-site hardware. Traditional installs require drivers, local configurations, and sometimes even print servers that slow down deployments and increase your team’s workload.
A fully managed cloud printing service removes these blockers. StarIO.Online makes it possible to scale your cloud POS without servers, without drivers, and without the on-site work that slows down your expansion. With a simple API and centralized visibility, you gain a more predictable and repeatable way to support printing across every customer environment.
Why Printing Becomes the Bottleneck in Scaling Your Cloud POS
When your customers add new locations or expand into new markets, your cloud POS can scale almost instantly. Printing is often the exception. The problem is rarely the POS system itself. It’s everything happening in the local environment.
Each location runs a different network setup. Some rely on older software, while others have restrictive firewalls or inconsistent Wi-Fi. Print servers require maintenance. Drivers break unexpectedly. And in many cases, you cannot see what printed or whether the printer ever received the job.
Without that visibility, your support team spends hours walking customers through manual resets and trial-and-error testing. What should be a standard rollout turns into a lengthy troubleshooting exercise.
In most cloud POS environments, everything is cloud-controlled except the printer. That gap slows rollouts, increases support tickets, and makes it harder for you to deliver a consistent experience across all locations.
What a Fully Managed Cloud Printing Service Solves
A managed cloud printing service replaces the entire local printing layer with a cloud-controlled workflow. Instead of configuring each site one by one, you shift printing to a centralized system that behaves the same way everywhere.
With managed cloud printing, you gain:
No drivers, no local installs, and no custom networking
One cloud API for all supported Star printers
Consistent printing across all networks and environments
Print job routing from any approved device
Real time visibility into job results and device events
Faster onboarding for new locations
Less technical overhead for chain and franchise deployments
This approach turns printing into a predictable, repeatable component of your cloud architecture. It frees your team from resolving on-site issues and allows you to grow without adding technical debt.
How StarIO.Online Helps You Scale Faster
StarIO.Online is Star Micronics fully managed cloud printing service for ISVs and multi-location operators. It removes the need for print servers or custom middleware and connects printers directly to the cloud with a simple REST style API.
Instead of relying on local drivers or complex networking, your cloud POS sends print jobs through StarIO.Online, which routes them to the correct printer and returns a webhook with the result. You get predictable behavior regardless of the local environment.
Key capabilities include:
REST style API for cloud print jobs
Webhooks for print results and device events
Device status visibility for online or offline states
A single dashboard for all cloud-connected printers
Uniform print behavior across mixed networks
Easy expansion as customers add new stores
Reduced reliance on on-site technicians
StarIO.Online shifts printing from the local environment to the cloud, so printing scales as easily as the rest of your platform.
Real ROI for Your Cloud POS
When printing is managed from the cloud instead of configured locally, your team and your customers see measurable improvements.
Lower support ticket volume
Less time spent diagnosing print failures
Predictable print behavior across every location
Faster onboarding for new stores and franchises
Lower operational costs without servers or custom networking
More reliable printing for online and in-store workflows
Better customer satisfaction with fewer missed prints
Your cloud POS becomes easier to deploy, easier to support, and easier to grow. You can focus on building features and improving your platform instead of troubleshooting printers.
The Path to Scalable Cloud POS Starts With Cloud-Controlled Printing
Scaling your cloud POS gets significantly easier when printing no longer depends on local networks, drivers, and on-site maintenance. A fully managed cloud printing service brings consistency, visibility, and reliability to the part of your workflow that traditionally causes the most friction. With StarIO.Online, you can roll out new locations faster, reduce support overhead, and deliver the dependable printing your customers expect from a cloud native solution.
Cloud POS grows quickly when every part of the system scales together. Centralizing printing in the cloud gives you the freedom to innovate, expand, and support your customers without the limitations of legacy infrastructure.
Explore how StarIO.Online can power your cloud POS:
Managing label printing across multiple locations can get complex fast. Discover how cloud label printing with Star Micronics helps ISVs standardize templates, automate updates, and maintain reliable, real-time labeling at scale without managing local servers.
The Challenge of Multi-Location Labeling
For software developers supporting retail, restaurant, or enterprise clients, labeling is rarely simple. Each location may use different devices, printers, and workflows. Updates to label templates often require on-site maintenance or manual intervention. For ISVs, that means more tickets, more support hours, and less time building new features.
As brands expand, this fragmented approach becomes even harder to manage. A menu change, new allergen disclosure, or compliance update can mean hundreds, or even thousands, of label formats to update.
Cloud label printing changes that equation.
Why Cloud Label Printing Matters
Cloud label printing moves the entire labeling process off local networks and into the cloud. Instead of relying on a PC or tablet to relay jobs to a printer, cloud-enabled devices communicate directly with a web server or managed service. For ISVs, that means:
Centralized control: Update label templates or configurations instantly across all client locations.
Simplified deployment: No local server installation or VPN setup required.
Fewer integration barriers: Print directly from web or cloud-based software using modern APIs and SDKs.
Consistent performance: Each printer checks in with the server automatically, ensuring nothing is missed.
Cloud printing eliminates the need for custom middleware, manual updates, or printer-by-printer configuration.
Star Micronics’ CloudPRNT Next technology enables printers to communicate directly with a web server to retrieve and print label jobs—no tablet or on-site gateway required.
The latest evolution of Star printers enhances this process with MQTT-based communication, delivering real-time performance, instant message delivery, live printer status updates, and improved uptime across distributed environments.
This architecture makes CloudPRNT Next ideal for enterprise and multi-location deployments where orders, labels, or production tickets must print immediately and reliably from the cloud.
Perfect for ISVs developing:
Online ordering and fulfillment platforms
Retail labeling and inventory systems
Manufacturing or warehouse label management
Franchise-level POS or ERP applications
CloudPRNT Next uses the MQTT protocol for cloud label printing.
StarIO.Online: Fully Managed Cloud Printing for Developers
For ISVs who want the power of CloudPRNT Next without hosting their own infrastructure, StarIO.Online offers a fully managed cloud printing service.
StarIO.Online runs on secure, Star-hosted servers, no installation or server maintenance required. Developers can integrate printing into their web or mobile apps through a REST-style API, send jobs directly to any CloudPRNT-compatible printer, and monitor devices from a centralized dashboard.
Key benefits for ISVs:
Zero infrastructure management: Star handles hosting, uptime, and certificates.
Real-time monitoring: Check printer status and job history remotely.
Rapid integration: Use predefined APIs instead of building custom code.
Global scalability: Manage thousands of printers across multiple clients or brands.
With StarIO.Online, ISVs can build one integration that supports any connected location, whether it’s one store or one thousand.
Star’s cloud-ready printers make it easy for ISVs to deploy at scale. All models below support CloudPRNT Next, giving developers flexibility across use cases:
Printer Model
Connectivity
Label Support
Best For
mC-Label3
Ethernet, Wi-Fi, Bluetooth, USB-C
Linerless, Die-Cut, Continuous
Multi-station labeling and order workflows
mC-Label2
Ethernet, Wi-Fi, Bluetooth, USB-C
Linerless, Die-Cut, Continuous
Compact labeling setups and barcoding
TSP143IV SK X4
Ethernet, Wi-Fi, USB-C, Bluetooth
Sticky linerless labels
Takeout and delivery bag labeling
Each printer can be integrated locally or connected directly to a cloud service, ideal for ISVs who need flexibility across different client environments.
mC-Label2 Multifunction Printer
The mC-Label2 packs powerful features into a compact, front-loading design, including 300 dpi resolution, support for linerless, die-cut, receipt, and continuous media, and connectivity options like USB-C, LAN, WLAN, Bluetooth, and Apple MFi-certified pairing (X4 models only).
The Star Micronics mC-Label3 is a versatile multifunction printer that prints a wide range of labels and receipts, including both permanent and repositionable sticky linerless. It features cloud connectivity and innovative technologies like SteadyLAN and TetherLAN for enhanced printing convenience.
The TSP143IV SK by Star Micronics sets a new standard for compact, eco-friendly thermal linerless label printing, offering advanced connectivity options like Wi-Fi and AOA, and efficient, residue-free labels for diverse business needs.
As more restaurants and retailers embrace remote management and scalable infrastructure, cloud label printing offers ISVs a way to stay ahead. By centralizing printing through CloudPRNT Next or StarIO.Online, developers can simplify integration, reduce maintenance costs, and deliver more reliable labeling solutions to enterprise clients.
ISVs can provide their users with cloud printing services without the need to host or maintain infrastructure.
Somerset, NJ – October 8, 2025 – Star Micronics, a leading provider of point-of-sale (POS) and cloud technology solutions, today announced the release of StarIO.Online, a fully managed cloud printing service designed for independent software vendors (ISVs) and technology providers.
StarIO.Online offers the same seamless integration process as CloudPRNT with minimal code and simple API calls, but eliminates the need for ISVs to host or manage their own printing server. Star oversees the servers, monitoring, and uptime, allowing ISVs to focus on application development and customer delivery.
“StarIO.Online gives ISVs an easier path to added value. You can provide cloud printing services across 10 or 1,000+ customers with zero infrastructure burden. It’s your code and our cloud, together producing powerful results.”
Jon Levin, Director of Product Management at Star Micronics
Key advantages of cloud printing with StarIO.Online include:
No hosting requirements. Star manages all infrastructure and uptime.
Rapid scaling. Support from single-site customers to large enterprise deployments.
Streamlined integration. One REST-style API call connects applications directly to Star’s managed cloud.
Broad compatibility. Works with any CloudPRNT and CloudPRNT Next compatible printer, including receipt, label, and kitchen models.
“Many ISVs are seeking ways to reduce the time and resources devoted to server maintenance. StarIO.Online simplifies this process by offering a managed solution that helps software providers grow without adding IT overhead.”
Jon Levin, Director of Product Management
StarIO.Online is available immediately with a 90-day free trial, followed by subscription-based pricing. Developers can sign up at https://starmicronics.com/stario.
Star Micronics, a world leader in point-of-sale (POS), has designated a portfolio of printing, secure cash management, self-service, and customer engagement solutions for any retail or hospitality establishment. Embracing the mPOS wave, Star’s SDKs allow developers to utilize Star printers in tandem with Android™, iOS, iPad®, and iPhone® devices to generate receipts, labels, Chit, and tickets. Star Micronics is always leading and always innovating, creating cloud printing solutions, including CloudPRNT Next and Star Cloud Services, with AOA support and MFi connectivity. Star also has a wealth of peripherals, including 2D barcode scanners, scales, tablet display stands, and more. Visit starmicronics.com or follow us on Facebook, X, YouTube, or LinkedIn to learn more.
Step into Booth 311 to experience Star’s full lineup: printers, cash drawers, BPA/BPS-free Star Blue Eco paper and labels, and next-gen cloud solutions.
Nassau, Bahamas – September 15-16, 2025 – Star Micronics, a global leader in point of sale (POS), labeling, and cloud technology, is pleased to announce its participation in VARTECH 2025, BlueStar’s premier channel partner event. The conference takes place September 15–16, 2025, at the Atlantis Resort in Nassau, Bahamas, where Star will welcome attendees at Booth 311.
At VARTECH 2025, Star will demonstrate how independent software vendors (ISVs), value-added resellers (VARs), and technology partners can accelerate business growth by integrating Star solutions into their portfolios. Visitors will see live demos of Star’s latest products and services, including:
The mC-Label2 Multimedia Printer: A compact, front-loading, 2-inch printer with ultra-sharp 300 DPI resolution. Capable of printing receipts, tags, linerless labels, and die-cut labels, the mC-Label2 is built for tight spaces and versatile use. The X4 models offer all four connectivity options (USB, LAN, Bluetooth, and Wi-Fi) while featuring One Touch Label for instant, stored label printing.
The TSP143IV X4 and SK X4 Series: Advanced thermal printers with four connectivity interfaces, Bluetooth-assisted Wi-Fi setup, and compatibility with CloudPRNT Next for fast, reliable cloud printing. The SK X4 model supports removable linerless sticky labels, making it perfect for food prep, online ordering, and retail/BOPIS workflows.
StarIO.Online: A fully managed cloud printing service that eliminates the need for servers or custom infrastructure. From one dashboard, businesses and ISVs can monitor printer status, push remote updates, and manage devices across multiple locations, reducing overhead while improving multi-location visibility and scalability.
CD5 Max Series Cash Drawers: Star’s most durable, premier cash drawer line, built for cash-heavy retail and hospitality environments. With all-steel construction, dual printer-driven and USB interfaces, a five-year warranty, and multiple accessory options, the CD5 Max delivers unmatched reliability and flexibility.
Star Blue & Star Blue Eco Receipt Paper and Label Rolls: Solutions providers can meet the demand for eco-friendly, BPA/BPS-free, and Prop 65-compliant receipt paper and labels with Star Blue Eco. It’s one of the products in Star’s full line of consumables designed for optimal performance and compatibility with Star printers.
Step into Booth 311 to experience Star’s full lineup!
As a trusted BlueStar partner, Star Micronics is proud to support VARTECH 2025 and its mission of connecting distributors, resellers, and software providers. Attendees are encouraged to stop by Booth 311 to see the latest Star innovations in action and schedule one-on-one demos with Star representatives.
Star Micronics, a world leader in point-of-sale (POS), has designated a portfolio of printing, secure cash management, self-service, and customer engagement solutions for any retail or hospitality establishment. Embracing the mPOS wave, Star’s SDKs allow developers to utilize Star printers in tandem with Android™, iOS, iPad®, and iPhone® devices to generate receipts, labels, Chit, and tickets. Star Micronics is always leading and always innovating, creating cloud-based printing solutions, including CloudPRNT Next, StarIO.Online, and Star Cloud Services, with AOA support and MFi connectivity. Star also has a wealth of peripherals, including 2D barcode scanners, scales, tablet display stands, and more. Visit starmicronics.com or follow us on Facebook, X, YouTube, or LinkedIn to learn more.
Speed gets the spotlight in restaurant delivery, but the real driver of customer loyalty, partner retention, and long-term profitability is order accuracy.
For online ordering aggregators, accuracy isn’t just a restaurant-side issue. Every wrong label, missing item, or delivery dispute costs more than a refund. It damages trust, and when switching providers is easy, trust is your most valuable asset.
Order Accuracy Belongs on Your Roadmap
When a customer receives the wrong order, they usually don’t know where the breakdown happened. They blame the delivery app. The app often points to the restaurant. And while the restaurant usually takes the financial hit, both parties suffer reputational damage.
This is where online ordering aggregators can lead.
As trusted integration partners, aggregators are in a position to help restaurants think beyond convenience and volume, and start focusing on accuracy as a competitive advantage. When restaurants deliver correct orders consistently, it reduces support volume, improves app ratings, and strengthens aggregator–restaurant relationships.
Advocating for accuracy is not just good partner service. It’s strategic and increasingly essential to staying competitive in a crowded ecosystem.
But the cost isn’t only financial. It’s operational, and it compounds over time.
That’s why aggregators should help restaurant clients prevent errors before they leave the kitchen. When restaurants are equipped with the right tools to validate fulfillment and improve accuracy, they’re better positioned to protect revenue and reduce disputes.
For online ordering aggregators, supporting accuracy offers a twofold benefit:
Prevent refund requests from happening by encouraging restaurants to improve accuracy at the source. Tools like labeling, smart weighing, and confirmation workflows give restaurants more control and confidence before the order ever leaves the kitchen.
Empower your restaurant partners to protect revenue when disputes arise. By promoting tools and processes that validate accuracy, aggregators can help clients respond to claims with data, reducing chargebacks and preserving trust.
Fewer mistakes lead to fewer refunds. Better data creates stronger accountability.
Helping restaurants get it right is not just good service; it’s a scalable way to protect your reputation and increase partner satisfaction.
Smarter Accuracy Without a POS Overhaul
Improving accuracy doesn’t require full POS replacement or complicated retraining. Aggregators can make a major impact by recommending lightweight, modular tools that enhance workflows restaurants already use.
Some of the most effective additions include:
Visual labeling for clear bag identification and tamper-evident sealing
Smart weighing to confirm all items are present before handoff
Seamless integrations with existing prep stations, KDS, or pickup counters
These additions catch mistakes at the last step, before they reach the driver or the customer. Watch our video below on boosting order accuracy to learn more:
Order Accuracy Strengthens Partnerships
When restaurants improve order accuracy, they reduce costly errors, protect margins, and boost customer trust.
Aggregators that promote these improvements position themselves as more than middleware. They become valued partners in long-term restaurant success.
The Future of Aggregator Success Starts with Accuracy
Customer expectations are rising. Reliability and accountability matter more than ever. Fast delivery won’t win loyalty if the order is wrong.
Online ordering aggregators that prioritize accuracy by championing tools and workflows that prevent errors will become essential allies to restaurant operators. These aggregators won’t just enable transactions. They’ll help build stronger, more profitable operations.
This is not a quick fix. It’s a long-term strategy that delivers lasting value.
The bottom line? For online ordering aggregators, order accuracy is no longer optional. It’s essential to reliability, trust, and retention across the off-premise ecosystem.
Ready to find out more about Star’s order accuracy solutions?
One of Star Micronics’ most impactful objectives is to provide customers with products and services that meet their needs today and anticipate the tech trends of tomorrow. We listen to stakeholders, explore options, and develop with the overarching goal of making businesses more efficient. This is Star’s spirit of “always leading, always innovating.”
Based on feedback from our customers and partners, and maintaining our position at the forefront of the industry, we’ve identified several tech trends gaining momentum as we head into the second half of 2025. I’m sharing this information to help our partners prepare to meet growing demand and to assist our customers in staying on track toward reaching their business goals.
Take these five tech trends into account to finish 2025 strong and set the stage for a successful 2026:
1. Migration to Cloud Printing in Retail & Hospitality Systems
This year’s tech trends align with the rapid shift toward cloud-first, host device-agnostic ecosystems. Point of sale (POS) software and backend platforms are increasingly cloud-based, driving demand for cloud-managed printing and peripheral solutions.
To support our customers, we are launching a new, fully managed cloud printing solution. StarIO.Online eliminates the need for local infrastructure. Businesses can host their print jobs on secure Star servers, monitor their devices remotely, and manage updates from a single dashboard. Managing printing in the cloud complements businesses’ increasingly cloud-based computing environments with streamlined workflows and increased efficiency.
2. Rising Demand for Multi-Function Printers & Modular Hardware
Tech trends reflect businesses’ desire to simplify device fleets and reduce complexity by upgrading to single devices that can support multiple use cases. Printers are now available that do it all, from printing receipts and chits to sticky and die-cut labels. A single device allows businesses to optimize space, control costs, and increase flexibility, which has particular benefits in QSR, fast casual, and retail environments. We’ve designed our mC-Label series printers to meet this demand and give businesses the flexibility to easily build multifunction printers into their workflows.
In addition, today, even small printers come with all interfaces in one device. The printer can now be tethered to a USB or Ethernet connection, be connected wirelessly through Bluetooth or Wi-Fi, or be connected to a local or cloud based network, all with the same printer. What’s better than making the right choice? Not having to choose at all.
3. Growing Focus on Sustainable Printing & Compliant Media
Sustainability is no longer optional — customers expect it. There’s rising demand for linerless labeling to reduce waste and Prop 65-compliant paper in response to evolving state and regional regulations. Prop 65 in California mandates warnings if products contain harmful chemicals, such as BPA/BPS, which are found in traditional printer paper. Although it’s now the law in California, other legislatures are likely to follow suit. Along with transitioning to sustainable printing to help protect the environment, compliance is driving a shift in how businesses select print media, partners, and hardware.
Solution providers want more than discounts. They want programs that support joint marketing, loyalty incentives, and true collaboration. The partner ecosystem is evolving beyond pure pricing to strategic partnerships that help both sides grow.
To support our channel partners, Star is reimagining its Empower Program to accommodate the business models of our reseller and ISV partners. We’re introducing a loyalty program that rewards our partners with marketing funds to help them grow their businesses. Our updated program will support trade show attendance, help create customized campaigns, and deliver content that meets our partners’ go-to-market strategies.
5. Transition to More Agile, Scalable Distribution
While businesses plan to update printing technology to enhance operations, channel dynamics are more critical than ever. With last-minute deployments, multi-location rollouts, and complex integration timelines, distributors and vendors that can deliver speed, flexibility, and stock availability have a significant competitive edge. Star is uniquely positioned to offer our products through the largest, most innovative, and efficient distribution channel.
Don’t Pass By This Opportunity
For many business leaders, summer is the time for a break from the day-to-day. But it’s also a great time to take stock and course correct, if necessary, to keep your business moving in the right direction. Businesses have the opportunity to increase efficiency with cloud printing, operate more cost-effectively with multi-function printers, and operate more sustainably with eco-friendly paper and linerless labels. Star channel partners (and potential partners) can meet that demand by providing products from Star’s portfolio and collaborating more closely with us to market their businesses.
Join us in always leading, always innovating in 2025 and beyond.
Written by Christophe Naasz, Director of Business Development at Star Micronics America.
In this episode of the Rising Stars Podcast, “QSR Delivery Done Right: Labeling, Scales & a Big Thank You from Kate,” host Kate Orara explores how restaurants are improving QSR delivery accuracy with connected POS scales and advanced labeling solutions.
From sticky linerless labels on takeout bags to precision bag weighing for double-checking orders, Kate breaks down how the right tools can streamline QSR delivery operations and reduce costly mistakes. She also spotlights the power of using a single multifunction printer—like the Star Micronics mC-Label3—to handle everything from receipts to individual item labeling.
Order errors and packaging mix-ups can cost QSRs time, money, and loyal customers. In this episode, Kate shows how restaurants can solve those issues using scalable POS technology like connected scales and versatile labeling solutions. Whether you’re a franchise operator, ISV, or tech partner, these strategies can help your team boost QSR delivery accuracy, reduce waste, and simplify fulfillment from the kitchen to the customer.
Plus, Kate wraps up her time as host with a heartfelt thank you—and gives listeners a hint at what’s coming next.
Immerse yourself in the world of point-of-sale (POS) with the Rising Stars Podcast by Star Micronics, hosted by industry pro, Kate Orara. Twice a month, we explore the fascinating journeys of innovators and businesses navigating the challenges of POS technology’s rapid pace.
In every episode, Kate Orara, Star Micronics’ Partner Development Manager, discusses emerging retail technology trends and strategies with global industry giants. She’s spent her entire career meeting all the right people, and now listeners everywhere can benefit from this vast network of channel gurus.
Always leading and always innovating, Star Micronics, a pioneer in POS and customer experience technology for over 60 years, welcomes you to join us in shaping a brighter future in the retail, hospitality, and cannabis industries.
Kate Orara: Hey there, retail tech enthusiasts! Welcome to the Rising Stars Podcast, your go-to for all things retail tech and point of sale. I’m Kate Orara, Partner Development Manager at Star Micronics, and I’m excited to guide you through this journey. Here, we dive into the latest innovations shaping the retail, hospitality, and cannabis industries. So whether you’re a techie or a business owner, this is your backstage pass to insider knowledge. Join me and the Star Micronics team as we innovate and rise together.
Welcome back to the Rising Stars Podcast, brought to you by Star Micronics. I’m Kate Orara, and before we dive into today’s exciting topic, I want to take a moment to express my gratitude. This is my final episode as your host of The Rising Stars Podcast, and it has truly been an incredible journey sharing industry insights with you all.
A huge thank you to Star Micronics for supporting me—I’ve truly enjoyed the chance to explore new technologies with channel friends and solo. I’ve never hosted a podcast before, and while I experienced some bumps, Star allowed me to find my way. I deeply appreciate the opportunity they gave me.
I also want to extend a heartfelt thank you to you, our dedicated listeners and viewers. Your feedback has helped guide me—from what you liked, didn’t like, and what you gained from the podcast. That insight has shaped my journey as host, and I’m so grateful.
While I may be signing off, the podcast isn’t going anywhere. Stay tuned for an exciting new format launching in the coming weeks!
Today, we’re talking about the power of POS scales and linerless labeling and how they’re transforming QSR (Quick Service Restaurant) delivery operations. Let’s dig in.
QSRs have changed dramatically over the past few years. While drive-thru and dine-in are still essential, delivery has skyrocketed. According to Mordor Intelligence, the global food delivery market is set to reach $1.37 trillion by 2029, growing at a 15.1% annual rate. That’s huge.
But as delivery grows, so does the challenge of ensuring order accuracy. Every QSR operator knows one of the biggest customer complaints is missing items—a burger left out, fries that never made it into the bag, or a forgotten drink. Let’s be honest: that kind of frustration can cost restaurants loyal customers and revenue.
Here’s a personal story—I went to a local restaurant for a pickup order. It wasn’t even for me, it was for my husband and kids. When I got home, some items were missing, including a salad. I had to go back to the restaurant, and when I did, I had to argue with the staff about whether I actually ordered the salad. It was extremely frustrating. I won’t be returning to that establishment again. (And yes, I left a Yelp review!)
So how can restaurants eliminate these kinds of errors and ensure every order is perfect?
Enter the point of sale scale.
These smart devices verify an order’s weight before it leaves the restaurant. Here’s how it works: each menu item has a predefined weight. When the order is packed, the scale checks the total weight. If something is missing, the system flags the discrepancy—before the bag even leaves the counter.
It’s the same concept as grocery store self-checkouts, where the system verifies the item based on weight. For QSRs, this simple but powerful tool reduces missing items and speeds up operations.
Now, order accuracy is just one part of the equation. What’s the next challenge? Order security.
No one wants to receive a delivery bag that looks tampered with. That’s where linerless labels come in. These tamper-proof, sticky labels seal delivery bags and give customers peace of mind that their food is safe, untouched, and fresh.
The benefits don’t stop there. Restaurants can print logos, promotions, or QR codes directly on the labels for added marketing impact. And unlike traditional labels, linerless labels eliminate waste from backing paper, making them a sustainable choice.
They also promote operational efficiency. Since linerless labels auto-cut to size, they streamline packaging, save time, and reduce material costs.
By combining POS scales with advanced labeling solutions, QSRs can:
Ensure every item is accounted for before the order leaves the kitchen
Protect food integrity with tamper-proof packaging
Enhance branding and customer trust with professional, informative labels
Reduce waste while boosting efficiency and sustainability
Star Micronics is leading the charge with cutting-edge solutions like the mG-T POS scales and the mC-Label3 multimedia printer, making accuracy and security seamless for QSR operators.
Well, that’s a wrap on today’s episode and my time as host of The Rising Stars Podcast. Once again, thank you so much to Star Micronics and to all of you who have tuned in, engaged, and shared your thoughts along the way.
While I may be signing off, this podcast is just getting started on a new chapter. Keep following, stay tuned, and get ready for exciting changes ahead.
Until next time, keep leading and innovating.
And that is a wrap for this episode of the Rising Stars Podcast. A huge thanks to our incredible listeners for tuning in and to our phenomenal guests for sharing their insights. Don’t forget to subscribe, rate, and leave a review. Your feedback fuels our journey to bring you the best in retail tech.
Stay connected with us on social media for updates and behind-the-scenes content. As you sign off, remember: the future of retail technology is in our hands, and together, we are shaping it. Keep innovating, keep rising, and until next time, this is Kate Orara signing off. Together, we rise.
In the latest episode of the Rising Stars Podcast, host Kate Orara is joined by Rob Nordby, Channel Sales Manager at Elo Touch Solutions, for an insightful discussion on what makes a channel partnership thrive. In “Channel Partner Success: Best Practices from Elo & Star Micronics,” Rob shares his expertise on how ISVs, VARs, and resellers can maximize their relationships with manufacturers to drive long-term success.
Rob breaks down the key traits of successful channel partners, the importance of clear communication, and the role of manufacturer support in fostering growth. He also provides a behind-the-scenes look at Elo’s Elite Partner Program and how it creates real value for resellers and integrators looking to stand out in the competitive retail and hospitality technology space.
From best practices in launching new products to overcoming common partnership challenges, this episode is packed with actionable advice for businesses looking to build stronger, more strategic alliances. Whether you’re a seasoned reseller or an ISV exploring new opportunities, Rob’s insights offer a valuable roadmap to growth.
Immerse yourself in the world of point-of-sale (POS) with the Rising Stars Podcast by Star Micronics, hosted by industry pro, Kate Orara. Twice a month, we explore the fascinating journeys of innovators and businesses navigating the challenges of POS technology’s rapid pace.
In every episode, Kate Orara, Star Micronics’ Partner Development Manager, discusses emerging retail technology trends and strategies with global industry giants. She’s spent her entire career meeting all the right people, and now listeners everywhere can benefit from this vast network of channel gurus.
Always leading and always innovating, Star Micronics, a pioneer in POS and customer experience technology for over 60 years, welcomes you to join us in shaping a brighter future in the retail, hospitality, and cannabis industries.
Kate Orara: Hey there, retail tech enthusiasts! Welcome to the Rising Stars Podcast, your go-to for all things retail tech and point of sale. I’m Kate Orara, Partner Development Manager at Star Micronics, and I’m excited to guide you through this journey. Here, we dive into the latest innovations shaping the retail, hospitality, and cannabis industries. So whether you’re a techie or a business owner, this is your backstage pass to insider knowledge. Join me and the Star Micronics team as we innovate and rise together.
Welcome back to another episode of the Rising Stars Podcast! I’m really excited today because I have one of my old buddies joining me. I know I keep saying this, but truly, the guests I bring on provide valuable insights into this industry—I promise it’s not just me bringing on friends for fun! Today, I have my good friend Rob Nordby from Elo Touch Solutions with me. Rob, how are you?
Rob Nordby: I’m doing well! Thanks for having me. Excited to be here.
Kate Orara: Awesome! I’m happy you could join us today. I know you’re traveling and actually at a conference right now, so I really appreciate you taking the time to speak with me.
Rob Nordby: No worries! Excuse the background noise—I’ll just annoy everyone around me here. But let’s do it! Ready to rock.
Kate Orara: Well, it’s funny because you’re currently at a partner event, and today we’re talking about partnerships! To kick things off, for our listeners who may not be familiar with you or Elo, could you give us a brief introduction about yourself and your role?
Rob Nordby: Absolutely! I’m Rob Nordby, and I’ve been with Elo for six years. I manage our national solution provider team and programs, working with large national partners like CDW, SHI, and Insight. It’s a small but nimble team. Before Elo, I spent almost seven years at Zebra and started my career at PC Mall, which is now Insight. I’ve had a variety of roles in the industry, but my primary focus has always been on the channel, managing relationships and long-term partnerships.
Kate Orara: That’s great! You’ve worked at the manufacturer level and the reseller level. Have you worked at the distributor level as well?
Rob Nordby: That’s actually the one part of the industry I haven’t worked in, but I work closely with distribution. I have great relationships with our distributors and always advocate for collaboration between manufacturers, distributors, and resellers. Even though I’ve never worked for a distributor, I feel like I have offices at many of them!
Kate Orara: That makes sense! So, let’s talk about partnerships. What are some key traits or behaviors you look for in a successful channel partner?
Rob Nordby: Great question! A successful partner is motivated and truly embraces the term “partner.” Transparency and goal alignment are huge. Whether a partner is small or large, if we establish a long-term plan and stick to it, that makes for a great relationship. We love investing in partners who are committed to working toward mutual success.
Kate Orara: From a partner’s perspective, what should they expect in terms of support, resources, and communication from a manufacturer like Elo?
Rob Nordby: Honesty is number one. We all know about channel conflict, but maintaining a clean channel is a priority for Elo. Partners should expect reliable products, transparency about where our solutions work best, and clear guidance. We don’t just push products; we help partners find the right solutions for their customers. When manufacturers and resellers work together with honesty and a shared goal, it leads to successful rollouts and strong relationships.
Kate Orara: Speaking of rollouts, how do you involve partners in launching new products, and what are some best practices for ensuring a smooth rollout?
Rob Nordby: We prioritize roadmaps. Communication is key—we make sure partners are informed well in advance about what’s coming. Training is also essential. With large-scale rollouts, like those for Walmart or Target, understanding needs upfront and sharing that information between manufacturers and resellers prevents surprises down the road. Bringing partners in from day one creates a cohesive strategy and minimizes issues later.
Kate Orara: That makes so much sense! So, tell us about the Elo Elite Partner Program. How does it benefit partners in tangible ways?
Rob Nordby: The Elo Elite Partner Program is designed to reward and support our partners. It’s a tiered program where the more a partner sells, the better their discounts and rebates. But it’s not just about revenue—we also reward value-added services, training participation, and product engagement. We keep a clean channel and use deal registration to ensure partners can remain competitive. The goal is to build a long-term, mutually beneficial relationship.
Kate Orara: What are some common challenges manufacturers and channel partners face in building strong relationships, and how can they be addressed?
Rob Nordby: One big challenge is trust. Customers sometimes try to turn manufacturers and resellers against each other, which can create tension. Maintaining transparency, staying aligned, and working toward the same goal help mitigate those issues. Another challenge is competition and market consolidation, which can make it harder for smaller partners to compete. That’s why we advocate for a balanced channel approach.
Kate Orara: If you could change one thing about the channel today, what would it be and why?
Rob Nordby: I’d like to see less consolidation. The increasing number of mergers makes it difficult to maintain a diverse and competitive market. I also wish resellers would trust manufacturers more. We truly want to help them succeed, but sometimes there’s hesitation to share opportunities early on. Building trust through transparency is key.
Kate Orara: That’s a great perspective. Thank you, Rob, for sharing your insights! We’ll include your LinkedIn and contact details in the show notes for anyone who wants to connect.
Rob Nordby: Thanks for having me, Kate! This was fun. Looking forward to seeing you on the road.
Kate Orara: And that’s a wrap for this episode of the Rising Stars Podcast! A huge thanks to our listeners for tuning in and to our phenomenal guest for sharing his insights. Don’t forget to subscribe, rate, and leave a review. Your feedback fuels our journey to bring you the best in retail tech.
Stay connected with us on social media for updates and behind-the-scenes content. The future of retail technology is in our hands, and together, we are shaping it. Keep innovating, keep rising, and until next time, this is Kate Orara signing off. Together, we rise.
