RSPA Members can see and demo Star printers, cash drawers, BPA/BPS-free Prop 65-compliant paper and labels, and cloud solutions in Booth 411 at RetailNOW 2025.
Las Vegas, NV – July 17, 2025 –Star Micronics, a trailblazer in point of sale (POS), cloud printing, and retail technology solutions, is excited to announce participation in RetailNOW 2025, the annual Retail Solutions Provider Association (RSPA) trade show, education conference, and networking event. RetailNOW will take place from July 27 to 29, 2025, at Caesars Palace in Las Vegas, and attendees can meet with the Star team in Booth 411.
Star will demonstrate how independent software vendors (ISVs), value-added resellers (VARs), and other solutions providers can grow their businesses by adding Star products and services to their portfolio. At RetailNOW, Star will highlight its retail and hospitality solutions, including:
The mC-Label2 Multifunction Printer: This front-loading, 2-inch label printer is designed for compact stations, delivering ultra-sharp 300 DPI resolution in a wide range of print widths. It prints traditional and linerless labels, tags, die-cut labels, and receipts, all from one device. The mC-Label2 X4 models feature all four connectivity ports (USB, LAN, Bluetooth, and Wi-Fi) in a single interface, providing maximum flexibility. Like the popular mC-Label3 multimedia printer, it features the One Touch Label function that streamlines workflows.
The TSP143IV X4 and SK X4 Series: This line of advanced thermal printers features all four modern interfaces, effortless Wi-Fi connectivity, and support for linerless labels (SK X4 model). These printers are perfect for online ordering, labeling, and POS environments and redefine efficiency and scalability.
StarIO.Online: StarIO.Online is a fully managed cloud printing service that gives businesses and ISVs the ability to monitor and manage their entire fleet of Star printers from a single dashboard—no servers or custom infrastructure required. With real-time device monitoring, remote updates, and multi-location visibility, it’s the simplest way to bring Star printers into a cloud-first ecosystem.
New CD5 Max Series Cash Drawers: As the highest-tier model in Star’s cash drawer lineup, the CD5 Max Series sets a new standard for secure, heavy-duty cash management. Designed for cash-heavy environments, these drawers combine rugged durability with flexible configurations, like dual printer-driven and USB connectivity options. Backed by Star’s five-year warranty and full range of accessories, the CD5 Max helps position Star as the new leader in modern cash drawer solutions for retail and hospitality.
Star Blue Receipt Paper and Label Rolls: Solutions providers can meet the demand for eco-friendly, BPA/BPS-free, and Prop 65-compliant receipt paper and labels with Star Blue Eco. It’s one of the products in Star’s full line of consumables designed for optimal performance and compatibility with Star printers.
Star Micronics is a long-time RetailNOW sponsor and an RSPA vendor member, committed to the success of its channel partners. Technology and solutions providers attending RetailNOW 2025 are encouraged to schedule private demos with Star representatives to get a closer look at these cutting-edge solutions.
Star Micronics, a world leader in point-of-sale (POS), has designated a portfolio of printing, labeling, secure cash management, and customer engagement solutions for any retail or hospitality establishment. Embracing the mPOS wave, Star’s SDKs allow developers to utilize Star printers with Android™, iOS, iPad®, and iPhone® devices to generate receipts, labels, Chit, and tickets. Star Micronics is always leading and always innovating, creating cloud-based printing solutions, including CloudPRNT and Star Cloud Services, with AOA support and MFi connectivity. Star also has a wealth of peripherals, including 2D barcode scanners, scales, tablet display stands, and more. Visit starmicronics.com or follow us on Facebook, Instagram, X, YouTube, or LinkedIn to learn more.
In this episode of the Rising Stars Podcast, “QSR Delivery Done Right: Labeling, Scales & a Big Thank You from Kate,” host Kate Orara explores how restaurants are improving QSR delivery accuracy with connected POS scales and advanced labeling solutions.
From sticky linerless labels on takeout bags to precision bag weighing for double-checking orders, Kate breaks down how the right tools can streamline QSR delivery operations and reduce costly mistakes. She also spotlights the power of using a single multifunction printer—like the Star Micronics mC-Label3—to handle everything from receipts to individual item labeling.
Order errors and packaging mix-ups can cost QSRs time, money, and loyal customers. In this episode, Kate shows how restaurants can solve those issues using scalable POS technology like connected scales and versatile labeling solutions. Whether you’re a franchise operator, ISV, or tech partner, these strategies can help your team boost QSR delivery accuracy, reduce waste, and simplify fulfillment from the kitchen to the customer.
Plus, Kate wraps up her time as host with a heartfelt thank you—and gives listeners a hint at what’s coming next.
Immerse yourself in the world of point-of-sale (POS) with the Rising Stars Podcast by Star Micronics, hosted by industry pro, Kate Orara. Twice a month, we explore the fascinating journeys of innovators and businesses navigating the challenges of POS technology’s rapid pace.
In every episode, Kate Orara, Star Micronics’ Partner Development Manager, discusses emerging retail technology trends and strategies with global industry giants. She’s spent her entire career meeting all the right people, and now listeners everywhere can benefit from this vast network of channel gurus.
Always leading and always innovating, Star Micronics, a pioneer in POS and customer experience technology for over 60 years, welcomes you to join us in shaping a brighter future in the retail, hospitality, and cannabis industries.
Kate Orara: Hey there, retail tech enthusiasts! Welcome to the Rising Stars Podcast, your go-to for all things retail tech and point of sale. I’m Kate Orara, Partner Development Manager at Star Micronics, and I’m excited to guide you through this journey. Here, we dive into the latest innovations shaping the retail, hospitality, and cannabis industries. So whether you’re a techie or a business owner, this is your backstage pass to insider knowledge. Join me and the Star Micronics team as we innovate and rise together.
Welcome back to the Rising Stars Podcast, brought to you by Star Micronics. I’m Kate Orara, and before we dive into today’s exciting topic, I want to take a moment to express my gratitude. This is my final episode as your host of The Rising Stars Podcast, and it has truly been an incredible journey sharing industry insights with you all.
A huge thank you to Star Micronics for supporting me—I’ve truly enjoyed the chance to explore new technologies with channel friends and solo. I’ve never hosted a podcast before, and while I experienced some bumps, Star allowed me to find my way. I deeply appreciate the opportunity they gave me.
I also want to extend a heartfelt thank you to you, our dedicated listeners and viewers. Your feedback has helped guide me—from what you liked, didn’t like, and what you gained from the podcast. That insight has shaped my journey as host, and I’m so grateful.
While I may be signing off, the podcast isn’t going anywhere. Stay tuned for an exciting new format launching in the coming weeks!
Today, we’re talking about the power of POS scales and linerless labeling and how they’re transforming QSR (Quick Service Restaurant) delivery operations. Let’s dig in.
QSRs have changed dramatically over the past few years. While drive-thru and dine-in are still essential, delivery has skyrocketed. According to Mordor Intelligence, the global food delivery market is set to reach $1.37 trillion by 2029, growing at a 15.1% annual rate. That’s huge.
But as delivery grows, so does the challenge of ensuring order accuracy. Every QSR operator knows one of the biggest customer complaints is missing items—a burger left out, fries that never made it into the bag, or a forgotten drink. Let’s be honest: that kind of frustration can cost restaurants loyal customers and revenue.
Here’s a personal story—I went to a local restaurant for a pickup order. It wasn’t even for me, it was for my husband and kids. When I got home, some items were missing, including a salad. I had to go back to the restaurant, and when I did, I had to argue with the staff about whether I actually ordered the salad. It was extremely frustrating. I won’t be returning to that establishment again. (And yes, I left a Yelp review!)
So how can restaurants eliminate these kinds of errors and ensure every order is perfect?
Enter the point of sale scale.
These smart devices verify an order’s weight before it leaves the restaurant. Here’s how it works: each menu item has a predefined weight. When the order is packed, the scale checks the total weight. If something is missing, the system flags the discrepancy—before the bag even leaves the counter.
It’s the same concept as grocery store self-checkouts, where the system verifies the item based on weight. For QSRs, this simple but powerful tool reduces missing items and speeds up operations.
Now, order accuracy is just one part of the equation. What’s the next challenge? Order security.
No one wants to receive a delivery bag that looks tampered with. That’s where linerless labels come in. These tamper-proof, sticky labels seal delivery bags and give customers peace of mind that their food is safe, untouched, and fresh.
The benefits don’t stop there. Restaurants can print logos, promotions, or QR codes directly on the labels for added marketing impact. And unlike traditional labels, linerless labels eliminate waste from backing paper, making them a sustainable choice.
They also promote operational efficiency. Since linerless labels auto-cut to size, they streamline packaging, save time, and reduce material costs.
By combining POS scales with advanced labeling solutions, QSRs can:
Ensure every item is accounted for before the order leaves the kitchen
Protect food integrity with tamper-proof packaging
Enhance branding and customer trust with professional, informative labels
Reduce waste while boosting efficiency and sustainability
Star Micronics is leading the charge with cutting-edge solutions like the mG-T POS scales and the mC-Label3 multimedia printer, making accuracy and security seamless for QSR operators.
Well, that’s a wrap on today’s episode and my time as host of The Rising Stars Podcast. Once again, thank you so much to Star Micronics and to all of you who have tuned in, engaged, and shared your thoughts along the way.
While I may be signing off, this podcast is just getting started on a new chapter. Keep following, stay tuned, and get ready for exciting changes ahead.
Until next time, keep leading and innovating.
And that is a wrap for this episode of the Rising Stars Podcast. A huge thanks to our incredible listeners for tuning in and to our phenomenal guests for sharing their insights. Don’t forget to subscribe, rate, and leave a review. Your feedback fuels our journey to bring you the best in retail tech.
Stay connected with us on social media for updates and behind-the-scenes content. As you sign off, remember: the future of retail technology is in our hands, and together, we are shaping it. Keep innovating, keep rising, and until next time, this is Kate Orara signing off. Together, we rise.
In the latest episode of the Rising Stars Podcast, host Kate Orara is joined by Paul Leduc, CEO of Globe POS Systems, for an insightful discussion on the importance of extended warranties in the POS industry. In “Avoid POS Downtime: Why Your Business Needs an Extended Warranty,” Paul shares his expertise on how businesses can safeguard their POS investments and minimize costly disruptions.
Paul breaks down the most common hardware failures, the true cost of downtime, and how extended warranties help businesses stay operational while reducing unexpected repair expenses. He also discusses how Globe POS partners with Star Micronics to offer seamless warranty solutions that keep retail and hospitality businesses running smoothly.
From reducing downtime to ensuring long-term cost savings, this episode is packed with actionable advice for business owners, ISVs, and resellers looking to perfect their POS system reliability. Whether you run a small retail shop or a multi-location restaurant, Paul’s insights will help you understand how to make the smartest investment in POS hardware protection.
Protect your business from costly repairs
Maximize POS uptime and efficiency
Gain peace of mind with long-term hardware coverage
Immerse yourself in the world of point-of-sale (POS) with the Rising Stars Podcast by Star Micronics, hosted by industry pro, Kate Orara. Twice a month, we explore the fascinating journeys of innovators and businesses navigating the challenges of POS technology’s rapid pace.
In every episode, Kate Orara, Star Micronics’ Partner Development Manager, discusses emerging retail technology trends and strategies with global industry giants. She’s spent her entire career meeting all the right people, and now listeners everywhere can benefit from this vast network of channel gurus.
Always leading and always innovating, Star Micronics, a pioneer in POS and customer experience technology for over 60 years, welcomes you to join us in shaping a brighter future in the retail, hospitality, and cannabis industries.
Kate Orara: Hey there, retail tech enthusiasts! Welcome to the Rising Stars Podcast, your go-to for all things retail tech and point of sale. I’m Kate Orara, Partner Development Manager at Star Micronics, and I’m excited to guide you through this journey. Here, we dive into the latest innovations shaping the retail, hospitality, and cannabis industries. So whether you’re a techie or a business owner, this is your backstage pass to insider knowledge. Join me and the Star Micronics team as we innovate and rise together.
Welcome back to another episode of Rising Stars Podcast! I’m your host, Kate Orara, and I’m really excited for today’s discussion. I have a good friend and industry partner with me—Paul Leduc, CEO of Globe POS. Paul, how are you?
Paul Leduc: I’m great! How are you? Nice to see you again.
Kate Orara: Good to see you too! I’m super excited for today’s conversation. We had a call a couple of weeks ago that really inspired this topic, and I knew we had to bring it to the podcast. We’re talking about something near and dear to my heart—extended service warranties. I have experience in the services industry, working in warranty and non-warranty repair, so I know firsthand how important this topic is.
But before we dive in, I’d love for you to introduce yourself to our listeners. Tell us a little about your experience in the channel and about Globe POS.
Paul Leduc: Sure! I’ve been in the industry for a long time. I started in a software company as a dealer rep across North America, working with a variety of VARs of different sizes and focuses. Before that, I owned a grocery store, so I understand the retail environment firsthand. Over the years, I worked with different dealerships across different states and provinces. About 15 years ago, I decided to acquire Globe POS Systems because I wanted something stable and closer to home while staying active in the industry.
To stay connected, I’ve remained involved in the RSPA (Retail Solutions Providers Association), serving on the board and keeping my ears on the ground for industry trends. I love engaging with resellers and partners and providing assistance wherever I can.
Kate Orara: That’s great! Yes, we both have been involved with RSPA, and it’s such a fantastic organization. If any listeners have questions about RSPA, Paul and I are happy to help!
Now, let’s dive into today’s topic: extended warranties. Our conversation a few weeks ago was about how Globe POS successfully incorporates extended warranties into its overall solution and how that has helped your business. To start, what inspired Globe POS to offer extended warranties on point-of-sale hardware, and how does this address common customer pain points?
Paul Leduc: Years ago, manufacturers didn’t always offer extended warranties, and as a smaller VAR, that posed challenges. We wanted to grow beyond our immediate region while still offering high-level service, but the logistics were difficult. I remember flying out on a Sunday night to replace a hard drive for a customer, which was expensive and time-consuming.
Without extended warranties, service and replacement costs could quickly add up for both us and our customers. It became clear that offering extended service plans was the best way to provide cost-effective, scalable support. When manufacturers started offering warranty add-ons more actively about eight years ago, we fully embraced it. Now, we can ensure that even customers in remote locations get the same level of service and peace of mind.
Kate Orara: That makes so much sense. Having a warranty in place removes a lot of uncertainty for customers and prevents unexpected expenses.
What are some of the key benefits for merchants who opt for extended warranties on their POS hardware? How do these warranties contribute to overall business continuity and cost savings?
Paul Leduc: Beyond peace of mind, the cost savings are significant. One repair on a critical component like a scanner or cash drawer can be costly. Having a warranty means that rather than paying for an expensive repair or replacement, businesses are covered.
Another benefit is faster service. If a business encounters an issue, they have a dedicated support line to troubleshoot first. Many times, it’s a simple fix—like pressing a reset button—but without support, the customer might have sent the unit in for repair, leading to unnecessary downtime.
Extended warranties also ensure that businesses stay operational. If a POS terminal goes down, sales stop, and that’s lost revenue. For industries like hospitality and restaurants, where peak hours are critical, having warranty-backed support can mean the difference between minimal disruption and a full-blown crisis.
Kate Orara: Absolutely! When I worked in services, restaurants would call us in a panic if their systems went down during the dinner rush. Having that warranty-backed support helped them get back up and running quickly.
What are some of the most common POS hardware failures, and how do extended warranties help mitigate these challenges?
Paul Leduc: It really depends on the environment. In restaurants, touchscreens take a lot of wear and tear—grease, spills, and heavy use can lead to dead zones or calibration issues. In retail, the biggest issues tend to be scanners, cash drawers, and occasionally printers.
Having an extended warranty means businesses don’t have to worry about costly repairs. If a scanner is dropped or a cord is damaged, they can quickly get a replacement without extra expenses. It ensures minimal downtime and maintains business continuity.
Kate Orara: That makes sense. Now, let’s talk about how extended warranties work with Star Micronics printers and other hardware. What should businesses know about coverage, response times, and maintenance support?
Paul Leduc: Star Micronics is one of the easiest manufacturers to work with when it comes to extended warranties. The process is simple—when we sell a new printer, we can add the warranty with just a quick call. No complicated paperwork.
If an issue arises, Star provides advanced exchange services. They’ll ship a replacement printer, and the customer just sends the faulty one back. Most issues, however, are solved over the phone. Instead of directing us to a knowledge base, Star’s team actually helps troubleshoot in real time, which saves a lot of frustration.
Kate Orara: That hands-on support is invaluable. As technology continues to evolve, how do you see the role of extended warranties changing in the POS industry?
Paul Leduc: While POS hardware itself is fairly stable, extended warranties will become even more important as businesses rely more on these devices. Many businesses keep their hardware for five to ten years, so offering a long-term warranty makes sense.
The future changes in POS are happening more on the software side with AI and advanced analytics, but hardware remains the foundation of operations. Ensuring longevity and reliability through extended warranties will always be a smart investment.
Kate Orara: Absolutely! Before we wrap up, here’s a curveball question I ask all my guests: If you could change one thing about the channel today, what would it be and why?
Paul Leduc: I’d like to see more manufacturers commit fully to either channel sales or direct sales, rather than doing both. The channel has proven its value, and companies that truly invest in it see long-term success. While some direct sales efforts still exist, I think the channel is in a better position today than it was a decade ago.
Kate Orara: That’s a great perspective. Thank you so much for joining me today, Paul! How can listeners reach out to you if they want to learn more about Globe POS?
Paul Leduc: You can visit our website at globpos.ca for more information.
Kate Orara: Perfect! Thank you again, Paul. I really appreciate your time and insights.
And that’s a wrap for this episode of the Rising Stars Podcast! A huge thanks to our listeners for tuning in. Don’t forget to subscribe, rate, and leave a review—your feedback fuels our journey to bring you the best in retail tech. Stay connected with us on social media for updates and behind-the-scenes content.
As we sign off, remember: the future of retail technology is in our hands, and together, we are shaping it. Keep innovating, keep rising, and until next time, this is Kate Orara signing off. Together, we rise.
In this episode of the Rising Stars Podcast, “Why Businesses Are Moving to Cloud-Based POS – And Why You Should Too,” host Kate Orara explores the growing shift toward cloud-based POS solutions and why businesses are making the transition. Drawing from her expertise as Star Micronics’ Partner Development Manager, Kate highlights how VARs, ISVs, and business owners can leverage cloud POS technology to drive efficiency, lower costs, and keep their operations competitive.
This episode provides valuable insights into the benefits of cloud POS, including real-time data access, scalability, security enhancements, and lower total cost of ownership (TCO)—helping businesses stay competitive in an evolving digital landscape.
The transition to cloud-based POS is reshaping the way businesses manage operations, customer interactions, and multi-location growth. Kate discusses key advantages such as automatic software updates, reduced IT maintenance, and enhanced data security. She also addresses common concerns, including offline functionality, PCI compliance, and data ownership, ensuring businesses understand how to navigate the shift with confidence.
This episode is a must-listen for anyone looking to optimize their POS strategy. Whether you’re a QSR, retail chain, or enterprise business, embracing cloud technology can unlock new efficiencies and set the stage for continued success.
Immerse yourself in the world of point-of-sale (POS) with the Rising Stars Podcast by Star Micronics, hosted by industry pro, Kate Orara. Twice a month, we explore the fascinating journeys of innovators and businesses navigating the challenges of POS technology’s rapid pace.
In every episode, Kate Orara, Star Micronics’ Partner Development Manager, discusses emerging retail technology trends and strategies with global industry giants. She’s spent her entire career meeting all the right people, and now listeners everywhere can benefit from this vast network of channel gurus.
Always leading and always innovating, Star Micronics, a pioneer in POS and customer experience technology for over 60 years, welcomes you to join us in shaping a brighter future in the retail, hospitality, and cannabis industries.
Kate Orara: Hey there, retail tech enthusiasts! Welcome to the Rising Stars Podcast, your go-to for all things retail tech and point of sale. I’m Kate Orara, Partner Development Manager at Star Micronics, and I’m excited to guide you through this journey. Here, we dive into the latest innovations shaping the retail, hospitality, and cannabis industries. So whether you’re a techie or a business owner, this is your backstage pass to insider knowledge. Join me and the Star Micronics team as we innovate and rise together.
Today, we’re diving into an exciting topic that’s all about modernizing the way we do business—the move to cloud-based point-of-sale (POS) systems. Whether you’re a reseller or an independent software vendor (ISV), helping your end users understand the value of moving their POS to the cloud can be a game-changer, not just for their business but for yours too. So, let’s unpack this topic with an upbeat, practical lens.
Accessibility and Flexibility
Here’s the deal: cloud-based POS systems act like the ultimate remote control for business operations. With just an internet connection, business owners can manage sales, track inventory, and even oversee employee performance—no matter where they are.
Think about it: a business owner could be at the beach (lucky them!) or visiting another store location, and they can still pull up real-time sales data on their smartphone or tablet. It’s like having their entire business in their back pocket. That level of flexibility isn’t just a perk—it’s a necessity in today’s fast-paced retail world.
For resellers and ISVs, this is a golden selling point. You’re not just pitching software; you’re offering freedom and control.
Operational Efficiency
Cloud-based systems simplify many day-to-day processes, making them incredibly efficient for end users. Here’s an example: instead of manually updating inventory across multiple stores or platforms, a cloud system updates everything in real time. One click, and boom—inventory is synced. No spreadsheets, no guesswork, no headaches.
What about software updates? Traditional POS systems often require manual updates, leading to downtime. With the cloud, updates happen automatically behind the scenes, ensuring no disruption to business operations. It’s seamless.
As a reseller or ISV, you can confidently position cloud-based systems as tools that make life easier for end users. When businesses operate more efficiently, they grow faster, and that success reflects back on you as a trusted advisor.
Packaging the Benefits for Customers
So, how do you package these benefits into a compelling message for your customers? Here’s the win-win scenario you can paint for the business owner: Moving to a cloud-based POS means they gain freedom, speed, and peace of mind. For you, the reseller or ISV, it’s an opportunity to build deeper relationships, drive recurring revenue through subscriptions, and help your customers stay ahead of the curve.
This isn’t just about selling technology; it’s about being a partner in growth.
When Cloud-Based POS Might Not Be Ideal
Now, before we wrap up, let’s address a common question: Are there businesses where a cloud-based POS might not be the ideal solution? The short answer: yes. While cloud-based systems offer significant benefits, they’re not a one-size-fits-all solution.
Here are a few scenarios where they may not be the best fit:
Businesses in areas with unreliable internet: While many systems offer offline modes, consistent connectivity is essential to fully leverage the benefits of the cloud. In such cases, a hybrid system or a traditional locally hosted POS might be a better choice.
Specialized software or hardware requirements: Certain manufacturing businesses or highly specialized retail environments may use equipment or workflows that require older, on-premise systems.
Small businesses with minimal transactions: While cloud-based POS systems often have a lower total cost of ownership, very small businesses with extremely low transaction volumes may find subscription costs unnecessary compared to basic cash registers or standalone systems.
As resellers and ISVs, your role is to guide end users toward the best solution for their unique situation. Ask thoughtful questions about their infrastructure, location, and operational needs. If a cloud-based system isn’t right for them, they’ll appreciate your honesty, and that trust can lead to future opportunities.
Final Thoughts
To wrap things up, remember: cloud-based POS systems bring tremendous value, but they’re not the answer for every business. Knowing when and why to recommend or not recommend them is what will set you apart as a trusted advisor.
Thank you for tuning in to this episode of the Rising Stars Podcast! If you found today’s discussion valuable, share it with a colleague or post it on your socials. Let’s keep these conversations going! And if you’ve got more questions about cloud-based POS, reach out to me or the team at Star. I’d love to hear from you.
Until next time, stay inspired, stay innovative, and keep reaching for the stars.
And that is a wrap for this episode of the Rising Stars Podcast! A huge thanks to our incredible listeners for tuning in. Don’t forget to subscribe, rate, and leave a review. Your feedback fuels our journey to bring you the best in retail tech. Stay connected with us on social media for updates and behind-the-scenes content.
As you sign off, remember: the future of retail technology is in our hands, and together, we are shaping it. Keep innovating, keep rising, and until next time, this is Kate Orara signing off. Together, we rise.
In the latest episode of the Rising Stars Podcast, host Kate Orara is joined by Rob Nordby, Channel Sales Manager at Elo Touch Solutions, for an insightful discussion on what makes a channel partnership thrive. In “Channel Partner Success: Best Practices from Elo & Star Micronics,” Rob shares his expertise on how ISVs, VARs, and resellers can maximize their relationships with manufacturers to drive long-term success.
Rob breaks down the key traits of successful channel partners, the importance of clear communication, and the role of manufacturer support in fostering growth. He also provides a behind-the-scenes look at Elo’s Elite Partner Program and how it creates real value for resellers and integrators looking to stand out in the competitive retail and hospitality technology space.
From best practices in launching new products to overcoming common partnership challenges, this episode is packed with actionable advice for businesses looking to build stronger, more strategic alliances. Whether you’re a seasoned reseller or an ISV exploring new opportunities, Rob’s insights offer a valuable roadmap to growth.
Immerse yourself in the world of point-of-sale (POS) with the Rising Stars Podcast by Star Micronics, hosted by industry pro, Kate Orara. Twice a month, we explore the fascinating journeys of innovators and businesses navigating the challenges of POS technology’s rapid pace.
In every episode, Kate Orara, Star Micronics’ Partner Development Manager, discusses emerging retail technology trends and strategies with global industry giants. She’s spent her entire career meeting all the right people, and now listeners everywhere can benefit from this vast network of channel gurus.
Always leading and always innovating, Star Micronics, a pioneer in POS and customer experience technology for over 60 years, welcomes you to join us in shaping a brighter future in the retail, hospitality, and cannabis industries.
Kate Orara: Hey there, retail tech enthusiasts! Welcome to the Rising Stars Podcast, your go-to for all things retail tech and point of sale. I’m Kate Orara, Partner Development Manager at Star Micronics, and I’m excited to guide you through this journey. Here, we dive into the latest innovations shaping the retail, hospitality, and cannabis industries. So whether you’re a techie or a business owner, this is your backstage pass to insider knowledge. Join me and the Star Micronics team as we innovate and rise together.
Welcome back to another episode of the Rising Stars Podcast! I’m really excited today because I have one of my old buddies joining me. I know I keep saying this, but truly, the guests I bring on provide valuable insights into this industry—I promise it’s not just me bringing on friends for fun! Today, I have my good friend Rob Nordby from Elo Touch Solutions with me. Rob, how are you?
Rob Nordby: I’m doing well! Thanks for having me. Excited to be here.
Kate Orara: Awesome! I’m happy you could join us today. I know you’re traveling and actually at a conference right now, so I really appreciate you taking the time to speak with me.
Rob Nordby: No worries! Excuse the background noise—I’ll just annoy everyone around me here. But let’s do it! Ready to rock.
Kate Orara: Well, it’s funny because you’re currently at a partner event, and today we’re talking about partnerships! To kick things off, for our listeners who may not be familiar with you or Elo, could you give us a brief introduction about yourself and your role?
Rob Nordby: Absolutely! I’m Rob Nordby, and I’ve been with Elo for six years. I manage our national solution provider team and programs, working with large national partners like CDW, SHI, and Insight. It’s a small but nimble team. Before Elo, I spent almost seven years at Zebra and started my career at PC Mall, which is now Insight. I’ve had a variety of roles in the industry, but my primary focus has always been on the channel, managing relationships and long-term partnerships.
Kate Orara: That’s great! You’ve worked at the manufacturer level and the reseller level. Have you worked at the distributor level as well?
Rob Nordby: That’s actually the one part of the industry I haven’t worked in, but I work closely with distribution. I have great relationships with our distributors and always advocate for collaboration between manufacturers, distributors, and resellers. Even though I’ve never worked for a distributor, I feel like I have offices at many of them!
Kate Orara: That makes sense! So, let’s talk about partnerships. What are some key traits or behaviors you look for in a successful channel partner?
Rob Nordby: Great question! A successful partner is motivated and truly embraces the term “partner.” Transparency and goal alignment are huge. Whether a partner is small or large, if we establish a long-term plan and stick to it, that makes for a great relationship. We love investing in partners who are committed to working toward mutual success.
Kate Orara: From a partner’s perspective, what should they expect in terms of support, resources, and communication from a manufacturer like Elo?
Rob Nordby: Honesty is number one. We all know about channel conflict, but maintaining a clean channel is a priority for Elo. Partners should expect reliable products, transparency about where our solutions work best, and clear guidance. We don’t just push products; we help partners find the right solutions for their customers. When manufacturers and resellers work together with honesty and a shared goal, it leads to successful rollouts and strong relationships.
Kate Orara: Speaking of rollouts, how do you involve partners in launching new products, and what are some best practices for ensuring a smooth rollout?
Rob Nordby: We prioritize roadmaps. Communication is key—we make sure partners are informed well in advance about what’s coming. Training is also essential. With large-scale rollouts, like those for Walmart or Target, understanding needs upfront and sharing that information between manufacturers and resellers prevents surprises down the road. Bringing partners in from day one creates a cohesive strategy and minimizes issues later.
Kate Orara: That makes so much sense! So, tell us about the Elo Elite Partner Program. How does it benefit partners in tangible ways?
Rob Nordby: The Elo Elite Partner Program is designed to reward and support our partners. It’s a tiered program where the more a partner sells, the better their discounts and rebates. But it’s not just about revenue—we also reward value-added services, training participation, and product engagement. We keep a clean channel and use deal registration to ensure partners can remain competitive. The goal is to build a long-term, mutually beneficial relationship.
Kate Orara: What are some common challenges manufacturers and channel partners face in building strong relationships, and how can they be addressed?
Rob Nordby: One big challenge is trust. Customers sometimes try to turn manufacturers and resellers against each other, which can create tension. Maintaining transparency, staying aligned, and working toward the same goal help mitigate those issues. Another challenge is competition and market consolidation, which can make it harder for smaller partners to compete. That’s why we advocate for a balanced channel approach.
Kate Orara: If you could change one thing about the channel today, what would it be and why?
Rob Nordby: I’d like to see less consolidation. The increasing number of mergers makes it difficult to maintain a diverse and competitive market. I also wish resellers would trust manufacturers more. We truly want to help them succeed, but sometimes there’s hesitation to share opportunities early on. Building trust through transparency is key.
Kate Orara: That’s a great perspective. Thank you, Rob, for sharing your insights! We’ll include your LinkedIn and contact details in the show notes for anyone who wants to connect.
Rob Nordby: Thanks for having me, Kate! This was fun. Looking forward to seeing you on the road.
Kate Orara: And that’s a wrap for this episode of the Rising Stars Podcast! A huge thanks to our listeners for tuning in and to our phenomenal guest for sharing his insights. Don’t forget to subscribe, rate, and leave a review. Your feedback fuels our journey to bring you the best in retail tech.
Stay connected with us on social media for updates and behind-the-scenes content. The future of retail technology is in our hands, and together, we are shaping it. Keep innovating, keep rising, and until next time, this is Kate Orara signing off. Together, we rise.
In this episode of the Rising Stars Podcast, “Navigating Tariff Policy Changes in the Retail Technology Industry,” host Kate Orara reveals essential strategies for businesses in the retail technology channel to adapt and thrive amidst evolving tariff regulations. Drawing from her expertise as Star Micronics’ Partner Development Manager, Kate discusses how VARs, ISVs, and distributors can mitigate the impact of tariffs through proactive planning and strategic partnerships.
This episode provides valuable insights into managing supply chain vulnerabilities, analyzing financial risks, and updating product strategies to maintain competitiveness in an increasingly complex global market.
Understanding tariff impacts is vital for today’s retail technology professionals. From sourcing alternatives and stockpiling inventory to implementing tools like CloudPRNT and localized production, Kate highlights practical ways to safeguard your business operations. With additional tips on customer communication and leveraging partnerships, this episode equips listeners with actionable guidance to navigate policy changes effectively.
Whether you’re a VAR, ISV, or distributor, this episode is a must-listen for anyone seeking to stay informed and ahead in the POS hardware industry.
Immerse yourself in the world of point-of-sale (POS) with the Rising Stars Podcast by Star Micronics, hosted by industry pro, Kate Orara. Twice a month, we explore the fascinating journeys of innovators and businesses navigating the challenges of POS technology’s rapid pace.
In every episode, Kate Orara, Star Micronics’ Partner Development Manager, discusses emerging retail technology trends and strategies with global industry giants. She’s spent her entire career meeting all the right people, and now listeners everywhere can benefit from this vast network of channel gurus.
Always leading and always innovating, Star Micronics, a pioneer in POS and customer experience technology for over 60 years, welcomes you to join us in shaping a brighter future in the retail, hospitality, and cannabis industries.
Kate Orara: Hey there, retail tech enthusiasts! Welcome to the Rising Stars Podcast, your go-to for all things retail tech and point of sale. I’m Kate Orara, Partner Development Manager at Star Micronics, and I’m excited to guide you through this journey. Here, we dive into the latest innovations shaping the retail, hospitality, and cannabis industries. So whether you’re a techie or a business owner, this is your backstage pass to insider knowledge. Join me and the Star Micronics team as we innovate and rise together.
Today, we’re diving into a topic that’s been on the minds of many resellers, ISVs, distributors, and hardware manufacturers: how can we prepare for potential changes under the new United States administration? Before we get started, I want to emphasize that this discussion will remain non-political. My goal is to provide you with practical strategies and considerations to help your business navigate any upcoming changes, regardless of the political climate.
Let’s dive in. I want to cover this topic in eight segments: understanding the landscape, staying informed, assessing supply chains, financial impacts, supporting customers, strengthening partnerships, investing in technology, and legal considerations.
Understanding the Landscape
As administrations change, so do policies that impact international trade. While specific details about proposed tariffs are still emerging, history tells us that tariffs can directly affect supply chains, pricing, and overall business operations in the retail channel. It’s crucial to stay informed and proactive.
Staying Informed
You’re already doing the first step—staying informed. Keep an eye on announcements from government agencies and industry associations. Organizations like the Retail Solutions Providers Association (RSPA), of which Star Micronics is a member, are excellent resources for timely updates. If you’re not a member, let me know—I’m happy to connect you with someone who can help you join.
Joining groups like RSPA and subscribing to their newsletters can give you a head start on understanding proposed tariffs. Networking with industry peers can also provide insights and opportunities to collaborate on solutions.
Assessing Supply Chains
Take a close look at your supply chain. Identify which of your products or components could be affected by tariffs. If you’re sourcing items from regions likely to face new duties, now’s the time to explore alternatives or have those discussions. Consider working with suppliers in unaffected regions or exploring domestic manufacturing options. Additionally, renegotiate contracts with your current suppliers to share or absorb potential cost increases.
Financial Impacts
Tariffs can significantly impact your bottom line, so it’s essential to prepare financially. Start by estimating how proposed tariffs might increase costs for your key products. From there, consider strategies to adjust pricing while remaining competitive. You might also explore financial tools like hedging or insurance to protect against cost volatility. For businesses that rely heavily on imports, these tools can provide a much-needed safety net.
Supporting Customers
Don’t forget about your customers—communication is key. Be transparent about potential impacts on pricing or product availability. At the same time, offer alternatives. If a product’s cost rises significantly due to tariffs, suggest lower-cost options or locally sourced solutions. Always emphasize the value of your offerings, whether that’s long-term ROI, reliability, or customer support.
Strengthening Partnerships
Strong partnerships can make all the difference during times of uncertainty. Collaborate with your manufacturers, distributors, and other partners to develop strategies for mitigating tariff impacts. For example, you might work together to build up inventory before tariffs take effect or share the burden of increased costs. Additionally, consider advocating as a group for tariff exemptions or relief—a collective voice often carries more weight.
Investing in Technology
Another way to offset potential tariff impacts is by investing in technology. Automation and efficiency tools can reduce operational costs, helping to balance out higher import expenses. Similarly, exploring localized production can reduce reliance on imports altogether. For some businesses, now might be the time to reevaluate your product strategy entirely. Shifting focus to high-margin products or services can help you absorb cost increases more effectively.
Legal Considerations
Finally, don’t overlook legal and compliance aspects. Consult with legal experts to understand how tariffs may impact your contracts and compliance requirements. Review tariff codes for your products to ensure proper classification and avoid unnecessary duties.
Closing Thoughts
Preparing for potential tariffs isn’t just about mitigating risks; it’s also about finding opportunities to innovate and strengthen your business. By staying informed, assessing your supply chain, and collaborating with partners, you can navigate these changes with confidence. Remember, change is constant in the retail IT channel, and adapting proactively is what sets successful businesses apart.
And that’s a wrap for this episode of the Rising Stars Podcast. A huge thanks to our incredible listeners for tuning in. Don’t forget to subscribe, rate, and leave a review—your feedback fuels our journey to bring you the best in retail tech. Stay connected with us on social media for updates and behind-the-scenes content. As you sign off, remember, the future of retail technology is in our hands, and together, we are shaping it. Keep innovating, keep rising, and until next time, this is Kate Orara signing off. Together we rise.
Two innovative models, the TSP143IV X4 and TSP143IV SK X4 receipt and linerless label printers, redefine printing for modern retail and hospitality environments.
Somerset, NJ – January 10, 2025 – Star Micronics, a global leader in point-of-sale (POS), labeling, and customer engagement technology, is excited to announce the launch of two groundbreaking printing solutions: the TSP143IV X4 receipt printer and the TSP143IV SK X4 removable linerless label printer. Designed to meet the demands of today’s businesses, these printers deliver exceptional performance and advanced connectivity, all in an eco-conscious package. Star Micronics once again sets a new standard for POS printing.
The TSP143IV X4 offers future-proof versatility with four connectivity options—USB, LAN, WLAN, and Bluetooth—ensuring seamless compatibility with iOS, Android, and Windows devices. With CloudPRNT Next technology utilizing the MQTT protocol, the TSP143IV X4 enables faster, more reliable cloud-based printing, making it ideal for businesses managing remote print operations across multiple locations.
This compact printer supports high-speed printing of up to 250mm/s, a built-in guillotine auto-cutter, and 20W of USB-C power and data transfer for iOS, Android, and Windows devices. Plus, Wi-Fi setup has never been easier with the Star Quick Setup Utility app or via QR code. The TSP143IV X4 also embraces sustainability, featuring EnergyStar certification, which ensures it operates with energy efficiency, reducing power consumption and environmental impact while lowering operational costs for businesses. These printers include eco-friendly packaging with a 30% smaller box size and near-zero plastic wrapping to reduce environmental impact.
TSP143IV SK X4: Smart Labeling for High-Demand Workflows
The TSP143IV SK X4 builds on Star’s reputation for innovation with its removable linerless sticky label printing capabilities, designed for industries like food service, delivery, takeout, and laundry. This model simplifies operations by producing repositionable sticky labels that adhere without residue, ensuring order accuracy and streamlined workflows.
The TSP143IV SK X4 also features four connectivity interfaces, a simplified Wi-Fi setup, and high-speed printing at 180mm/s with an auto-cutter. Like its sibling model, the SK X4 prioritizes sustainability with EnergyStar certification and is nearly 100% recyclable. Its reduced packaging minimizes material waste and CO2 emissions during transport.
Both the TSP143IV X4 and TSP143IV SK X4 share several cutting-edge features:
CloudPRNT Next with the MQTT protocol for faster, more reliable cloud communication.
User-friendly Wi-Fi setup using Star Quick Setup Utility or via QR code.
Compact, modern design with a built-in power supply for space efficiency.
EnergyStar certified with eco-conscious packaging to support sustainable business practices.
“Retail and hospitality businesses require solutions that are not only efficient and reliable but also adaptable to their rapidly changing needs. The TSP143IV X4 and TSP143IV SK X4 embody Star’s commitment to innovation and sustainability, empowering businesses to improve efficiency while reducing their environmental footprint and boosting their bottom line.”
Christophe Naasz, Global Director of Business Development at Star Micronics
To learn more about these new printers and how they can revolutionize your POS and labeling processes, visit starmicronics.com or contact sales@starmicronics.com.
Experience the future of POS technology at NRF 2025! Star Micronics will showcase these models and more at Booth 5757, January 12–14, 2025, at the Javits Convention Center in New York City.
Star Micronics, a world leader in point-of-sale (POS), has designated a portfolio of printing, secure cash management, self-service, and customer engagement solutions for any retail or hospitality establishment. Embracing the mPOS wave, Star’s SDKs allow developers to utilize Star printers in tandem with Android™, iOS, iPad®, and iPhone® devices to generate receipts, labels, Chit, and tickets. Star Micronics is always leading and always innovating, creating cloud-based printing solutions, including CloudPRNT and Star Cloud Services, with AOA support and MFi connectivity. Star also has a wealth of peripherals, including 2D barcode scanners, scales, tablet display stands, and more. Visit starmicronics.com or follow us on Facebook, X, Instagram, YouTube, or LinkedIn to learn more.
Visit Booth 5757 to see how Star’s latest innovations in cloud technology, cash management, and POS solutions are creating better tools for businesses everywhere.
New York, NY – January 12-14, 2025 – Star Micronics, a trailblazer in point-of-sale (POS), cloud printing, and retail technology solutions, is excited to announce its participation in the National Retail Federation’s NRF 2025, the premier event of the year for the retail industry. Retail’s Big Show will take place at the Jacob K. Javits Convention Center in New York City from January 12th-14th, and Star Micronics will be welcoming visitors at Booth 5757.
At NRF 2025, Star will highlight groundbreaking innovations that empower retailers, hospitality providers, and resellers to stay ahead in a forward-thinking market. Attendees visiting Booth 5757 will experience Star’s latest lineup of solutions, including:
Works with Chromebook: Star Micronics is proud to announce we are officially a “Works with Chromebook” partner and will be featuring a demo at our NRF booth.
The mC-Label3 Multimedia Printer: A highly versatile printer capable of producing linerless sticky labels, traditional die-cut labels, and receipts. Equipped with the One Touch Label feature, this compact solution is ideal for labeling and receipt needs in modern retail operations.
The TSP143IV X4 and SK X4 Series: Advanced thermal printers featuring four interfaces, effortless connectivity, and support for linerless labels (SK X4 model). Perfect for online ordering, labeling, and POS environments, these printers redefine efficiency and scalability.
StarIO.Online: The latest Star-hosted cloud printing platform that offers simple implementation with just one line of code. It includes real-time device monitoring and multi-location management, making it the ultimate solution for developers and businesses embracing cloud technology.
New CD5 Max Series Cash Drawers: Built for high-cash enterprise volume transactions, these heavy-duty, secure cash drawers are perfect for retailers of all sizes. Available in multiple sizes and configurations, they deliver durability and reliability for demanding retail environments.
Star Blue Receipt Paper and Label Rolls: Including eco-friendly phenol-free Star Blue Eco options, these consumables are designed for optimal performance and compatibility with Star printers.
Star Micronics’ presence at NRF 2025 underscores its commitment to innovation, sustainability, and providing Customer First Solutions. With a focus on enhancing workflow effectiveness, streamlining operations, and supporting environmental responsibility, Star continues to lead the POS industry.
Attendees are encouraged to schedule private demos with Star representatives to get a closer look at these cutting-edge solutions. To book a demo or for more information, contact sales@starmicronics.com.
Star Micronics, a world leader in point-of-sale (POS), has designated a portfolio of printing, secure cash management, self-service, and customer engagement solutions for any retail or hospitality establishment. Embracing the mPOS wave, Star’s SDKs allow developers to utilize Star printers in tandem with Android™, iOS, iPad®, and iPhone® devices to generate receipts, labels, Chit, and tickets. Star Micronics is always leading and always innovating, creating cloud-based printing solutions, including CloudPRNT Next and Star Cloud Services, with AOA support and MFi connectivity. Star also has a wealth of peripherals, including 2D barcode scanners, scales, tablet display stands, and more. Visit starmicronics.com or follow us on Facebook, X, YouTube, or LinkedIn to learn more.
In this episode of the Rising Stars Podcast, “The Future of Shopping: Virtual Try-Ons and AI Smart Carts,” host Kate Orara discusses two groundbreaking innovations that are transforming the retail landscape, giving examples of them in action.
This episode highlights how these technologies are reshaping the customer experience, reducing friction in both online and in-store shopping, and creating new opportunities for retailers to engage their audiences in more personalized and efficient ways.
Virtual try-on technology by Zyler is a game-changer for e-commerce. By allowing shoppers to see how clothing looks on their own body, this innovation bridges the gap between online and in-store experiences, boosting customer confidence and reducing returns.
Meanwhile, AI-powered smart carts at Intermarché greatly improve the grocery experience by eliminating checkout lines, providing real-time product suggestions, and giving retailers valuable insights into customer behavior.
Whether you’re a retailer, VAR, or ISV, this episode provides actionable takeaways to help you stay ahead in the exciting retail industry.
Immerse yourself in the world of point-of-sale (POS) with the Rising Stars Podcast by Star Micronics, hosted by industry pro, Kate Orara. Twice a month, we explore the fascinating journeys of innovators and businesses navigating the challenges of POS technology’s rapid pace.
In every episode, Kate Orara, Star Micronics’ Partner Development Manager, discusses emerging retail technology trends and strategies with global industry giants. She’s spent her entire career meeting all the right people, and now listeners everywhere can benefit from this vast network of channel gurus.
Always leading and always innovating, Star Micronics, a pioneer in POS and customer experience technology for over 60 years, welcomes you to join us in shaping a brighter future in the retail, hospitality, and cannabis industries.
Kate Orara: Hey there, retail tech enthusiasts! Welcome to the Rising Stars Podcast, your go-to for all things retail tech and point of sale. I’m Kate Orara, Partner Development Manager at Star Micronics, and I’m excited to guide you through this journey. Here, we dive into the latest innovations shaping the retail, hospitality, and cannabis industries. So whether you’re a techie or a business owner, this is your backstage pass to insider knowledge. Join me and the Star Micronics team as we innovate and rise together.
Today, we’re diving into two amazing stories that showcase the power of partnerships in reshaping customer experiences. First, we’ll explore how Goddiva, a standout in the fashion world, is teaming up with Zyler to revolutionize online shopping with virtual try-on technology. Then we’ll head to France, where Intermarché is piloting AI-powered smart carts with Shopic and Capgemini. So grab your coffee or your notepad—this is going to be a fun episode!
All right, let’s start with Goddiva and Zyler’s virtual try-on technology. Goddiva is a fashion brand that’s setting a new standard for online shopping. If you’ve ever shopped for clothes online, you know the struggle—or at least my fellow ladies do. Maybe guys do too, but for me as a female, it’s always a struggle. Does it fit? How will it look on me? Well, Goddiva has partnered with Zyler to solve this problem with virtual try-on technology. Zyler lets shoppers upload a photo to see how different outfits will look on their own body. It’s personalized, intuitive, and quite frankly, could be a game-changer for Goddiva.
This isn’t just about reducing returns—though that’s going to be a huge plus. It’s about giving customers confidence in their purchases and creating a more engaging, enjoyable shopping experience. Now think about what this means for the broader retail landscape. As e-commerce continues to grow, tools like Zyler’s can be key differentiators. They bridge the gap between physical and digital shopping, blending convenience with personalization. And let’s not overlook how this benefits resellers and tech providers. By aligning with brands like Zyler, you can offer solutions that make online shopping smarter, more interactive, and customer-centric.
Now, I did get to actually play around on the Zyler website, which was kind of fun. While the concept is good, I think there are some tweaks that need to happen. I was able to plug in my height and weight, but I had to use toggle bars to give other details about my physique, like shoulder width, waist size, chest, and hips. If I had to make a suggestion, I would provide both options: keep the toggle bars, but also give consumers the opportunity to input actual measurements in inches or centimeters. Maybe the technology isn’t there yet, but it’s something to consider. Personally, I’d be more willing to purchase items if I knew for sure they’d look the way I expect based on my actual measurements rather than guessing with the toggle bars. Just my two cents!
All right, moving from online to in-store, let’s talk about Intermarché, one of France’s largest grocery chains. They’ve partnered with Shopic and Capgemini to bring AI-powered smart carts to life. These smart carts are incredible. Imagine walking into a store, grabbing a cart, and as you add items, the cart instantly recognizes what you’ve picked up. It also tracks your total, eliminates the need for checkout lines, and can even suggest promotions or recipes based on what you’ve selected.
What I love about this story is how it enhances the in-store experience without complicating it. It’s simple for shoppers yet loaded with advanced AI and real-time analytics. I haven’t seen these carts in person, but I’ve seen similar concepts, like bins that calculate your total. What’s really cool about these carts is the running total feature—you can see the “damage” to your wallet as you go. Plus, the inspiration for recipes based on your selected items is a huge win. It helps prevent shoppers from forgetting items while in the store, which is a consumer win, and it encourages them to purchase more, which is a win for the store. This could be a real revenue generator for Intermarché.
This is a leap forward in customer convenience and engagement, but there’s a deeper impact here. Retailers gain insights into shopper behavior, allowing them to refine product placement, inventory, and even marketing strategies. For resellers and technology providers, the lesson is clear: innovation sells. These smart carts demonstrate how combining AI with everyday shopping can drive efficiency and delight customers.
And that’s a wrap on today’s episode. From Gadiva’s virtual try-on revolution with Zyler to Intermarché’s AI-powered smart carts, we’re seeing how technology and partnerships are rewriting the rules of retail. Thank you for tuning in to this episode of the Rising Stars Podcast. If you’ve enjoyed this episode, please be sure to subscribe, share it with a friend, and leave a review—it means the world to us. Until next time, I’m Kate Orara, reminding you that innovation isn’t just the future—it’s happening right now. So let’s embrace it together.
And that is a wrap for this episode of the Rising Stars Podcast. A huge thanks to our incredible listeners for tuning in. Don’t forget to subscribe, rate, and leave a review. Your feedback fuels our journey to bring you the best in retail tech. Stay connected with us on social media for updates and behind-the-scenes content. As you sign off, remember, the future of retail technology is in our hands, and together, we are shaping it. Keep innovating, keep rising, and until next time, this is Kate Orara signing off. Together we rise.
Four versatile cash drawer models cater to diverse, high-cash volume retail and hospitality environments, combining durability, security, and sleek design.
Somerset, NJ – January 2, 2025 – Star Micronics, a global leader in point-of-sale (POS) technology, is proud to announce the launch of the CD5 Max Series, the next generation of high-performance cash drawers. Designed to meet the demands of modern retail and hospitality operations, the CD5-1316, CD5-1617, CD5-1817, and CD5-1918 models deliver unmatched durability, security, and connectivity options. The new CD5-1918 model is well-equipped for high-cash volume, enterprise-level environments—a new addition to Star’s already innovative cash management portfolio.
Each model in the CD5 Max Series is tailored to accommodate high-cash businesses of all sizes, from compact retail environments to enterprise-level operations. With features like all-steel construction, multiple interface options, and thoughtfully designed layouts, the CD5 Max Series sets a new benchmark for reliable cash management.
Key Features of the CD5 Max Series include:
Robust All-Steel Construction: Built for long-lasting durability in demanding, high-cash volume environments.
Versatile Connectivity Options: Models are available with DK and dual DK/USB interfaces for seamless POS connectivity.
Innovative Designs for Every Need: From the ultra-compact CD5-1316 to the enterprise-ready CD5-1918, there’s a size for every operation.
Enhanced Security: Features like dual-locking mechanisms and under-till compartments for coin storage on select models.
Sleek Finishes: Available in glossy black with or without a stainless-steel front to suit any professional setting.
Cash Drawer Model Highlights:
CD5-1316: The smallest heavy-duty cash drawer in the lineup, ideal for space-sensitive setups, like mPOS and select hospitality environments.
CD5-1617: A compact 16-inch design with one media slot, perfect for small to medium retailers.
CD5-1817: An 18-inch heavy-duty model with a stainless-steel front for high-volume transactions, including grocery and dispensary environments.
CD5-1918: A 19-inch cash drawer with enterprise-level durability, three media slots, and dual-locking mechanisms for added security.
The CD5 Max Series offers a range of sizes and features to accommodate diverse retail and hospitality needs. From space-saving designs to heavy-duty models for high-cash environments, each drawer is engineered to deliver reliability and efficiency. Select models also support dual interfaces, allowing ISVs and VARs to simplify inventory by stocking one versatile cash drawer for multiple configurations.
“Star Micronics has always focused on providing cutting-edge solutions that meet the evolving needs of our customers. The CD5 Max Series reflects our commitment to quality, durability, and innovation in cash management.”
Star Micronics, a world leader in point-of-sale (POS), has designated a portfolio of printing, secure cash management, self-service, and customer engagement solutions for any retail or hospitality establishment. Embracing the mPOS wave, Star’s SDKs allow developers to utilize Star printers in tandem with Android™, iOS, iPad®, and iPhone® devices to generate receipts, labels, Chit, and tickets. Star Micronics is always leading and always innovating, creating cloud-based printing solutions, including CloudPRNT Next and Star Cloud Services, with AOA support and MFi connectivity. Star also has a wealth of peripherals, including 2D barcode scanners, scales, tablet display stands, and more. Visit starmicronics.com or follow us on Facebook, X, YouTube, or LinkedIn to learn more.
